Account, Payment, & Plan

 I want to cancel my subscription but it says I'm locked into a yearly contract and it'll cost me about £110 to cancel now. I can't find where it tells me when the yearly subscription renews so I can cancel then instead - does anyone know?? Thanks in advance 

I am having trouble accessing my account. Every time I try to delete my subscription, I can't access the page. I want to delete my account also, I can't properly use it because of so many errors.

I just cancelled my sub to Photoshop.  I see I have been sent an invoice for 2x  Why? I have included a screenshot.   Thanks

Dear Adobe Support Team,I am reaching out to formally request a pricing review for my Adobe Creative Cloud subscription. I have been an uninterrupted Adobe user for over two years, including my university period, and the platform has been an essential part of my professional workflow as a design specialist.However, the recent pricing levels in Türkiye have created significant financial pressure, making it increasingly difficult for me to maintain my subscription. Despite this challenge, I am genuinely committed to continuing with Adobe products and have no desire to switch to alternative software solutions.Given my long-term and consistent use of your services, I respectfully request consideration for a discounted rate or a more manageable regional pricing option. A revised plan would allow me to continue my work efficiently while remaining fully within the Adobe ecosystem.Thank you for reviewing my request. I look forward to your support and a positive resolution.Kind regards,

I was looking for a way to request a refund and it didn't seem possible but I saw others come here so I figured I'd try as well. I had purchased the after effects free trial with the intention of using it until it ended then likely keeping it for a month or so. However, it wasn't compatible with my computer, and while I was waiting to see if I could fix that, I was charged for this month. It totally slipped my mind that the trial was up and I have since realized that it is definitely not possible to use with my computer. I was really hoping I could get a refund, as it's just one month and the service has not been used at all.

I signed up for a free trial for adobes pdf editor and canceled my subscrition the day after, I was still charged 7 days later and since theres no way to call I'm here. Is there anyway To fix this?

Hi, I just found out that im still being charge even my plan was cancelled 3 months ago, I want a refund and no one assisting me.

How do I contact support for a refund?? I'm jus keep on seeing the unhelpful ai. I cancelled my free trial subscription hours after I signed up and 7 days later I got charged and it said I never cancelled even tho it sent me a confirmation for cancel on my email. I want my money back NOW. Please. Please fix this. Why are you scamming. If you're seeing this Adobe. Give me my money back. This is so so bad. I'm in debt because of your mistakes

After the bank accepts the payment it gives me an error that my card number my date of expire and postal code are wrong, but neither of them are wrong at all, someone knows a fix?   [Moved from the Premiere Pro forum by moderator]

Здравствуйте! Уже который месяц оплачиваю подписку , и приложение работает два дня и снова перестают работать все платные функции ! В чем дело и как это исправить ! 

Hallo zusammen, aktuell nutze ich das Photo Abo mit 20 GB Cloudspeicher.Nun gibt es dieses Produkt seit Mai Nicht mehr. Von den Programmen nutze ich lediglich LR.Ich bin nun auf der Suche nach einer preisgünstigeren Prepaid Lösung, bei der die Bilder weiterhin auf meinem Rechner gespeichert werden und nicht in der Cloud.Welche Ideen habt Ihr bitte?Lieben Dank und viele Grüße Björn  

I forgot to refund a free trial so made purchase by mistake. just want to know if this is 1y subsciption for 80euro or no time period .Cant find this purchase in sub tab or anywhere else 

Hi, because I don't have regular access to my email and I forgot that I had to cancel my subscription before the end of my trial period, and I was charged yesterday, I'm canceling today. The plans I had, I've been having serious financial problems, and the money I had was from my job. I had to make some purchases and now I don't have it because the subscription was charged. I don't know if I can Please help me with a refund. I stopped using them to remove a background from a photo, and it was too complicated. I'm sorry, but I won't be using them anymore; it was too difficult. Please help me get my money back.  Thank you very much and I hope you can help me. Id <Removed by Moderator>

Hello adobe,I need some help with a refund issue. I made a payment for Adobe Premium using my iPhone through Apple Pay and was charged $17.99. After purchasing, I realized the plan doesn’t include the desktop app, so I upgraded and was charged $34 for the monthly plan. During the upgrade, it said that the $17.99 would be refunded, but I haven’t received the refund yet. Has anyone experienced this, or can Adobe support help me get the refund processed?

Yes, very much still does not open, neither on PC nor phone (Wifi disabled). Everything else seems to work just fine. Only "Plans" shows a spinning circle forever.

I am an architecture student and I desperately needed After effects for a short animation I had to do for a project. So I installed and paid 24,60EUR for a month of use. Trying to cancel that subscription I have found I would be forced to pay a 135,27EUR early cancelation fee, which I have not been aware of before making my initial purchase. For a student as myself, that kind of money does make a difference. So I would love to cancel without any extra charges, is there a way to do that? 

I am out of town for a family emergency and needed to open my FMLA application from my work email. I purchased pro; the attachment wouldn't open due to security placed on work email. I cancelled within a few minutes and am seeing no refunds available. Is this true?? 

Gostaria de auxilio para cancelar a assinatura feita na data de hoje 13/11, pois utilizei o email para cadastro errado, e o cartão estava salvo na minha máquina já. Agorra preciso do cancelamento urgente para que nao seja feita a cobrança. Como proceder, ja que utilizei o email errado para cadastro e nao consigo acessar a area de planos para cancelamento?  A imagem a da efetivação do pedido com o email errado:AB06624708606CBRPreciso de pronta ajuda para cancelamento dessa assinatura!!!!!

I am yet to receive my refund for monthly creative cloud subscription and illustrator. I cancelled the illustrator plan before trial period ended. And it has been more than a week now but the refund it not inittiated yet. Please help me I'm a student and am stressed over this issue.     

Frage: habe heute ein mail von Adobe erhalten. Die Gebühr für Foto Abo (20) werde per nächsten Monat von 11.90/Monat auf 17.30/Monat erhöht. Das ist ja eine extreme Verteuerung? Ich verstehe das nicht? Kann doch nicht sein? Habe keinen Mehrwert und wird 50% teurer? Wie seht Ihr das? Adobe, gerne eine Erläuterung oder redutkion!   [Mod: Moved to the Account, Payment & Plan forum]  

윈도우11로 업그레이드 한 8월 이후로 사용이 불가능합니다.어도비측의 원격 지원도 받았지만, 해당 직원도 여러번 재설치 하였음에도 불구하고 사용이 불가능한채로 시간만 흘렀네요 사용이 불가능한 문제로 환불 요청하고자 하며, 수수료 면제 부탁드립니다.

자동 결제 취소 및 환불 요청합니다. 자동 갱신 시점을 잊음

Guten Tag,ich möchte mein Adobe-Creative-Cloud-Abo kündigen, das bis zum 15.11.2025 läuft. Ab dem 16.11.2025 startet das Abo von neuem. Wenn ich auf „Abo kündigen” klicke, wird mir Folgendes angezeigt.„Dir wird eine Gebühr für die vorzeitige Kündigung berechnet: 393,24 €.”Wie kann das sein, wenn ich einen Tag vor dem Start des neuen Abos kündige? Ich bitte um Aufklärung.Vielen Dank schon mal.

Sehr geehrte Damen und Herren,Hallo,hiermit kündige ich die Test- Probeversion, da sich diese nicht installieren, nicht funktioiert, nicht öffnen lässt. gez. Steiner

I was charged SGD 40.60 and SGD 9.46 by Adobe on 31 Oct 2025, for the free trial which lasted 1 week. However, when I tried to cancel the trial, I was unable to cancel as there was no link for me to click to Cancel.How do I cancel when there is no link to cancel under "Plans"?The FAQ said that you have to go to "Plans" and select "Manage Plans" and then select "Cancel your plan". However, when I click on "Plans", there is no "Manage Plans". It instead says "You have no paid plans". So, how did I get charged SGD 40.60 and SGD 9.46 by Adobe?The 2 amounts are because, i signed up for a 7-day free trial for Adobe (S$40.60) and AI Assistant (S$9.46).I was unable to cancel the free trial, which resulted in me getting charged the above fees. Now, my bigger concern is that it will continue to charge me on a monthly basis, as I am unable to cancel this Adobe subscription. Is anyone able to tell me how I can cancel this? I am very concerned about how poor the user-friendliness of