Account, Payment, & Plan

Hi. I would like to know if I’m getting a refund. I got the trial for Substance 3D collection a few months back but only had time to use it once, when my trial was ending I went to cancel it and was offered 2 more months, I took them and only had time to use it with 2 weeks left but I noticed that I can’t even use the programs because the trial “expired” (so much for 2 months(???)) and it wouldn’t even let me cancel because of a “payment issue”.I tried to resolve the payment issue multiple times as well as re-adding my credit card which all seemed fine (I even got a confirmation from my banking app about the 0 charge) but the moment you refresh the page or anything like it, the payment issue reappears. It also stated that if the payment issue isn’t resolved the subscription will be auto canceled.Now I got charged for this month (so the payment issue was done on purpose by Adobe?) even though there was an apparent “payment issue”? I was able to cancel it and did so in less than 2 hours

I cancelled the subscription but it still trying to charge my card and i havent got the refund yet 

Hello there. I have been charge to my credit card 6.99$ for AI Assistant for Acrobat that I would like to cancel, but login into my account to do so I can find the way to do it. Can you cancel it ?

Estava apenas olhando as imagens no site, cliquei para saber mais informações e a página de licenciamento abriu, fazendo com que eu clicasse sem querer e comprasse o ativo (pedido AE02254400051CBR, imagem #696068166). Não há página de confirmação nem nenhum aviso de que não é possível cancelar a compra (mesmo com a imagem custando quase 1000 reais, um valor altíssimo), o que é um absurdo, fazendo com que o usuário realize a compra por engano - parece até proposital. Não fiz download da imagem, não quero e não vou utilizá-la e quero o imediato estorno e cancelamento da compra.Solicito que algum funcionário da adobe responda o tópico e por favor resolva o meu problema.

Two things to first get off my chest:Firstly, your product managers should be embarrassed at adding this much confusion and complexity into the billing process.Secondly, people on your team should try to use the product themselves and note that the "free 7 day trial" immediately results in a charge appearing against a real bank account/card. While I understand this may be intended as an authorization hold or billing verification step, it is not obvious to users and creates a poor first impression.Now that is off my chest, I'll describe the issues.Issue 1: The "7 day free trial" appears to charge immediatelyI signed up expecting a free 7 day trial.Instead, a charge immediately appeared against my bank account/card. If this is an authorization hold, billing verification, or some other temporary transaction, that was not made sufficiently clear during the signup process.From a user's perspective, the experience is:- I am told I am starting a free trial.- I immediately see a charge on my p

When I try to purchase It gives same error. We couldn't process your payment. Please check your payment details. If the issue persists, try another payment method or contact your bank. I tried 3 different credit card but the result is same. I tried from both pc and mobile phone. I contacted my bank amd they say cannot see any error. Tried edge, chrome and firefox is same result.  With the same cards I can shop from international shops but Adobe does not accept my payment methods.

Hello,I am trying to cancel my Adobe subscription, but the cancellation option is not available in my account. I have checked my plan settings several times, but there is no option to cancel or manage the subscription properly.I do not want this plan to renew, and I do not authorize any future charges. I need Adobe support to cancel my subscription immediately and send me written confirmation that the cancellation has been completed.Could someone please provide a direct support contact or help me resolve this issue?Thank you.

I' m having the same problem right now. I have canceled the subscription, but they are still trying to make me pay!

No, tengo una pregunta, pero como no encontre un email o algun link de acceso directo, pondre mi agradecimiento aqui, he sido cliente de ustedes varios años, en el ultimo mes, he quedado sin empleo y algunos problemas,  y no me ha sido posible pagar la suscripcion, quiero darles las gracias , por haberme otorgado el ultimo mes sin costo, que lo han llamado creditos o algo asi, el fin es que no me han cobrado nada, por usar la plataforma Adobe, este proximo mes espero poder reunir mi suscripcion para continuar.  MUCHAS GRACIAS, a veces creemos que corporaciones tan grandes, no tienen un sentido humano, pero si las hay , reciban un abrazo

I'm taying to applying for the Adobe NEXT// Campus Leaders program;however, my college is not listed and it won't let me manually type it in. The “College not listed” button doesn't show up either.

I did not realize that my free trial had ended and was converted into a paid subscription on 26th June 20206.  I noticed the credit card charge on 26th June 2026.  As I am still within the 14-day refund period, I would like to cancel the subscription and request a full refund.  Please assist with this request?

Please confirm as a matter of urgency how toget a refund, I signed up for the free trial but immediately got charged! This is not on! 

Please refund me my money. I was only intending to do the trail. Can Adobe confirm a refund was issued? 

Hi, I cancelled my subscription, but they are trying to charge me anyway; it says they’ve already made a third attempt to collect payment.

Adobe Acrobat had offered me a free trial, but when I accepted it, 478.80 TL was charged from my card. It is very unpleasant that the user interface misleads customers in this way. Even so, I let it go this time and did not reach out to you. Now I want to cancel so that it won’t renew again, but it says that an early cancellation fee of 2,633.40 TL will be charged for the annual commitment. When I go to the “Manage Commitment” section, it says Annual Plan, Prepaid. I did not select any of these myself; all I wanted was to accept the free trial offer, and even then, the money was withdrawn immediately. Because the system misleads the user, I should not be forced to pay this money or be obliged to use this application for a year. Please resolve this grievance. I request that the subscription on my account, be terminated free of charge.

My Adobe account connected to my Gmail account but now I can’t login with Gmail because my Gmail has been locked recently.Can I get help to log in to my Adobe account to change the email? I can provide bank transaction to confirm my purchases of Adobe products. 

Hello,I received a charge on card that I can’t locate a plan for. I’ve used the transaction search and have located the email ID and it’s attached to this account.I’d like it refundedHelp please :) 

Hello.I have cancelled subscription yesterday and it was within 14 days.When I will recieve my refund?

Ich habe einen Jahres-ABO "Einlösungscode" für Creartive Cloud eingelöst, in meinem Status wird die verlängerung nicht angezeigt.I redeemed a redemption code for a Creative Cloud annual subscription, but the renewal isn't showing up in my status.

Subject: Refund Request – Charge of $44.84 on June 29 (Subscription Already Cancelled)Hello,I'd like to request a refund for my most recent Adobe subscription charge.A payment of $44.84 was deducted from my account on June 29, 2026. I forgot to cancel before the renewal date, and I have not been using the subscription. I have already gone ahead and cancelled the subscription myself, so I'm writing to request a refund for this charge.Since this charge is recent, I'd really appreciate it if you could process a full refund for this payment. Please let me know if you need my account email or order/invoice number to locate the charge.Thank you for your help.

I already canceled my Adobe subscription—it was just a trial—so why am I still being automatically charged, and why was money deducted today? What is this Adobe Firefly thing you’re doing?

I would like to Cancel my Adobe account before my next billing. Adobe has been sending me around in circles. Is there a direct link to cancel? TY

J’ai été prélevé 30€ le mois dernier cependant je n’ai pas pris d’abonnement volontairement. J’aimerai obtenir un remboursement dans les plus brefs délais ou être contactée afin de solutionner ce problème. 

ich habe mein Probeabonnement innerhalb des Testzeitraums gekündigt. Dennoch wurden mir bereits 50 € berechnet.Nach meiner Kenntnis sieht Ihre Rückerstattungsrichtlinie vor, dass bei einer Kündigung innerhalb von 14 Tagen nach Beginn eines kostenpflichtigen Abonnements eine vollständige Rückerstattung möglich ist. Daher möchte ich Sie höflich bitten, mir die bereits abgebuchten 50 € zu erstatten.Ich freue mich auf Ihre Rückmeldung und bedanke mich im Voraus für die Bearbeitung meines Anliegens.Mit freundlichen Grüßen 

I used my membership for 2 and it was not for what i needed it for i want to cancel and i see that there is a $89 fee for cancelation fee i don't agree with it since i never sign up for it i never knowingly agreed with it I request a free cancelation fee it does not make any sense to sit in a plan jst becasue i cant get out