Account, Payment, & Plan

Hello Adobe,I would like to ask for help regarding an issue with canceling my Adobe subscription and getting a refund.Here is my situation:On December 26, 2025, I subscribed to Adobe Acrobat Pro and AI Assistant for Acrobat as a bundled offer under a free trial. The free trial was scheduled to end on January 2, 2026. I am located in Indonesia (GMT+7). Unfortunately, I forgot to cancel the free trial before January 2, 2026. I only realized this on the morning of January 3, 2026 (today).According to the subscription details, if the free trial is not canceled, Adobe automatically charges the monthly plan to the registered payment method. In my case, I used a debit card. The prices shown to me (already converted from USD to Indonesian Rupiah) are:Adobe Acrobat Pro: Rp 494,172 (incl. tax) per monthAI Assistant for Acrobat: Rp 115,218 (incl. tax) per monthI have attached a screenshot as proof of these charges.After reviewing Adobe’s cancellation and refund policy, I found that subscriptions

I just cancelled my Students Plan in December 2025 and when I did that it said my plan will be over in December 2026. I thought it was an error and didn't pay too much attention. Yesterday(4.1.2026) I couldn't use an app because I had to re-activate my subscription, so I went back and checked, it said my plan will be over January 5 2026. Today(5.1.2026) it says my plan will be over February 5. I can neither re-subscribe nor cancel the plan. Plus can't use any app, cause it says "Buy". 

Cancelled my subscription and payment still went out. How do I get my money back?  

I live in brasil and saw a promo (R$114 and the offer is R$80) if i sign the price is updated? or am I going to pay double?

Hello,I am a small to medium-sized business owner, and I have purchased a single-user annual Creative Cloud subscription for my company. I would like the invoice to be issued with my company tax identification number. However, I could not find any information on how to provide these billing details.If issuing an invoice with my tax identification number is not possible, I will need to cancel the subscription. I would appreciate your support on this matter.Thank you in advance for your assistance.Best regards,

Ever since the free trial program started, the same error message been showing up: "Your subscription package doesnt load. Try again" or something like this. We are past the free trial phase but I am unable to cancel anything, anywhere. 

  I had two previous refund requests that were approved, and I was told the refunds would be credited to my account, but neither of them has been received.   On top of that, my card was charged again even though my Adobe account currently shows NO active or paid subscription.   This is an unauthorized charge.   I request: – A full status check and completion of the two pending refunds – An immediate full refund for the latest charge made without an active subscription – Confirmation that no further charges will be made to my card   If this is not resolved promptly, I will proceed with a bank chargeback.

Recebi um e-mail dizendo que minha assinatura foi renovado , mas no app ainda não foi atualizado e diz que a conta está expirada

HelloI am on the monthly photography plan (20GB), which I know is no longer available to new subscriptions.  I wish to switch to the annual pre-paid option (which is still available according to an article written in May 2025).  I click on manage plans and select the upgrade option to move to annual .  I get the following error message: Error: Plan unavailable We’re unable to continue with this plan. Select another plan or if you think you’re seeing this message in error, please contact customer support. I have tried contacting support by chat but no-one responds.   Any ideas of how to fix this issue?Thanks in advance for any guidance.

I need to contact a person rather than a bot with regards to 2 payments charged to my account for a free trial which was cancelled. Is anyone available on Sunday or do I have to wait until Monday?

I was a photography student for 2 years and I finished in december.I graduate this coming May 2026 I bought the student package of 60% off in January 2026Wi my billing go up after I graduate or will it stay the same for the 1 year subscription i signed up for ?

QUIERO DARME DE BAJA DEL ADOBE y NO HAY MANERA.NO APARECE LO QUE INDICAN : PLANS = > MANAGER PLAN¿ ÁLGUIEN ME PUEDE AYUDAR ?NO QUIERO SEGUIR Y QUE ME COBREN LA PRIMERA MENSUALIDAD

Hola, quiero cancelar mi plan de Adobe, no era consciente de que estaba suscrito a él, no hice uso de sus servicios, me están cobrando 6 euros mensuales y me he dado cuenta de ello recientemente, no puedo cancelarlo porque se me reclama un pago de 6,09 euros y si quiero cancelar todo se me exige un pago de 21,3 euros por cancelación anticipada ¿Hay alguna manera de resolver este problema o tendré que pagar todo si o sí? Gracias por su atención.---------------Hello, I want to cancel my Adobe plan. I wasn't aware I was subscribed to it, I haven't used any of the services, and I'm being charged €6 per month. I only recently realized this. I can't cancel because I'm being charged €6.09, and if I want to cancel everything, I'm being charged an early termination fee of €21.30. Is there any way to resolve this issue, or will I have to pay the full amount?Thank you for your attention.

I've had this issue since NOVEMBER 2025. It is still on-going. PLEASE JUST LET ME CANCEL THE DAMN PLAN. THIS IS SO SUSPICIOUS.

Bonjour,Etudiante je renouvelle pour 2026 mon abonnement au tarif étudiant, sauf que bien que validé et vérifié par Adobe, Adobe me facture plein tarif mon abonnement et mon abonnement au tarif étudiant n'apparait ni sur mon profil ni sur mon abonnement. Je souhaite être remboursée pour le mois de janvier et que la tarification étudiant à laquelle j'ai le droit soit dans les plus brefs délais appliqué. Merci de m'informer de votre engagement à me rembourser ainsi que mon statut d'étudiant reconnu par vos services soit appliqué au tarif étudiant. 

Bonjour, il est impossible d'acceder à l'onglet "formule'' pour gérer l'abonnement. J'ai voulu essayé, mais ça ne me convient pas, donc, je veu xrésilier immédiatement avant le premier paiement. Comme par hazare, c'est le seul onglet qui ne fonctionne pas, je vous conseille de me résilier dès réception de ce message, parce que je ne suis pas du genre à en rester là et ça peut aller très loin. Soyer rapide, merci bien.  Ci-joint, tout les creens écrans des onglets qui fonctionnent + l'onglet "formule" qui ne fonctionne pas, à l'appuie. bien Corialement,  Madame RODET et Monsieur Volberg

Bonjour,   Après multiples tentatives, je n'arrive pas à stopper mon abonnement (période d'essai gratuite jusqu'au 05/01/2026).   Merci de bien vouloir procéder à l'arrêt de l'abonnement.   Cordialement,      

aylık abone oldum ama sürekli hata vermektedir. "bir hata oluştu tekrar deneyiniz"

Guten Tag, ich arbeite in der Schule und habe 11 Photoshop Elements 26 - Lizenzen gekauft. Als ich jetzt das Programm auf die einzelnen Laptops installieren wollte, musste ich feststellen, dass jede Lizenz eine Mailadresse benötigt, die ich aber nicht habe. Wie könnte ich das große Problem lösen?

quisiera un reembolso de Illustrator y Photoshop hoy se me cobro y hoy mismo lo cancele

My account was charged for ps express but I was not the one who signed up for this and I got denied for refund from apple but this is all my money for my kids and I to have power so we won't freeze and last money we got to eat with an my kids dads where both murdered recently we are on our own and Apple denied it because they said it's up to yall to refund an yall said it's up to Apple pls help me refund my money so my children and I won't starve and freeze to death I am desperate and I am begging you please 

I have tried to cancel my subscription three months ago, just saw that you have continued to bill me anyway.Can I get a refund? I am trying to cancel it again, it says I cannot cancel if I dont pay, but if I dont pay it will cancel itsel, LIKE IT DID LAST TIME. but then obviously you tried to bill me again and just kept doing so.

Hola, solicito reembolso de facturación del Plan Anual Mensual de mi cuenta de Adobe de enero 2026 debido a un incremento en el costo mensual, ya se me hizo el cobro el 1 de enero del presente año, y ya no requiero la suscripción, ya fue cancelado el plan, por lo que necesito el reembolso.

Hi, my annual adobe creative cloud subscription has renewed recently £200 more expensive than my payment last year. For some reason all emails about this went into my spam so I was unaware of this, and the payment failed initially and was only taken out today. I don't require the sevice and want to cancel with a refund, but I can't find the option to do so. My subscription was meant to start on Dec 17th, but the payment only went through today so I'm literally only just finding out about it. Surely the 14 day refund period starts from the day of the actual payment, not the day when the payment first failed, right?Thanks.

Comprei o plano anual sem querer  e agora preciso do reembolso, Eu pedi o reembolso  logo após  a compra, por favor me deem o reembolso