Account, Payment, & Plan

Adobe sent me an update per email to my Creative Cloud Photography plan. They offer to change my subscription to an annual plan to keep the same price. The annual plan was visible, but it did not work (see image screen below). An error showed up.I talk to an agent (probably AI agent and not a real person) for help through the chat and I have been advised to wait 48 hours until the error was corrected. But now the offer is gone and not visible at all. How can I contact Adobe about it? Don't they have an email address or a formular for help?  

Olá, bom dia.  Estou tentando usar o ligthroom e não consigo. Já foi descontado o pagamento desse mês. 

안녕하세요. 저는 2025년 5월 18일에 Film Impact 1년 구독(358,000원)을 구매하여 사용 중입니다.최근 Adobe Premiere Pro 25.5 업데이트 이후, Film Impact의 전환 효과와 플러그인이 이제 Creative Cloud 구독에 무료로 포함된 것으로 확인했습니다. 또한 제 Film Impact 라이선스는 현재 기간 종료 시 자동으로 해지될 예정이라고 안내받았습니다. 저는 1년치 요금을 선결제하였고 아직 구독 기간이 몇 개월 남아 있는 상황이므로, 남은 기간에 대한 부분 환불을 요청드리고자 합니다. 확인을 위해 필름임팩트로 답변 받은 내용 첨부 링크로 전달드렸습니다. 빠른 확인과 도움 부탁드립니다. 답변 기다리겠습니다.감사합니다.   추신: 1:1 문의가 왜 안되는 겁니까? 메일 주소도 없고. 왜 ai 대화만 되게 해놓은거죠? 정말 불편합니다!!!!!!!!!!!!!!!!!!!!!!! 결제한 영수증은 이렇게 공개된 커뮤니티에 올릴 순 없으니 기재 못했습니다. 메일주세요. 기다립니다   o request a partial refund for my Film Impact annual subscription purchased a one-year Film Impact subscription on May 18, 2025, for KRW 358,000 As of the recent Adobe Premiere Pro 25 5 update, Film Impact transitions and effects are now included for free with the Creative Cloud subscription, and my current Film Impact license is scheduled to be automatically canceled at the end of the term Since I paid for a full year and there are still several months remai

Hi everyone,I need help with a plan issue.My educational plan was not applied correctly and I was charged the full amount of over €70 instead of the discounted student rate.My education status has been confirmed again, but my account is still on the non-education plan.I kindly ask for support to: 1. Switch my subscription back to the student plan;2. Refund the overcharged difference.If an Adobe staff member could help me resolve this, I’d really appreciate it.Here is the screen. Thank you!

No pude cancelar la suscripción, así que tuve que ir a dar de baja a mi tarjeta en julio y sacar una nueva, Y no sé cómo estos consiguieron mi nueva tarjeta, y me están haciendo un cobro de esa tarjeta en octubre. escribí en un correo que encontré, pero no sé qué más hacer porque no sé cancela mi suscripción y ya no quiero este plan porque esta plataforma es inservible.Estuve pagando durante Muchos años, y una vez que quiero cancelar ese cobro injustificado, no puedo, al principio después de Cancelar el plan durante un par de meses, me estaban Bombardeando de correos para que volviera a tener un plan y me salía que hubo un error en el cobro del pago, pero ahora consiguieron mi tarjeta y me están cobrando de nuevo. También le escribí a la IA de asistencia que tienen pero es totalmente inútil. Si ingreso con mi cuenta, me sale que no tengo suscripciones activas ni nada activo, pero me sigue llegando el cobro a mi tarjeta. Si alguien le ha pasado, por favor ayúdame. 

I forgot to cancel my free trial and it wants to charge me but i got no money and i cant cancel it bc i didnt pay for it what do i do?

Is there anyway to receive a partial refund if I stopped using adobe services a while back but still got charged for it? I used adobe (mostly for premiere pro) for about 4 months and then after that I never used it ever again. Then for the next months 6 months I was constantly being charged by adobe and didn't know how to cancel my subcription, the montly cost was $17 which was a pain, but recently I was charged 44$ and it put me in the negative :'' ( I'm kinda broke.In school and money is tight, would love to hear back!

Hi, I have had an Acrobat Pro licence for the last two years and it has recently expired.  When I go to renew it I am told that I already own it and the purchase cannot proceed.  Why?? 

As you can see, I bought Acrobat 2020 in 2021 and paid a pretty handsome sum for it, as I needed it as a student of law.As time goes on, I have replaced hardware and always uninstalled it and sanitised my drive before reinstalling the OS. Now, here lies a problem. The remaining laptop I had died, right in the middle of an exam! On that laptop, there were three accounts, all on the same machine. The problem is that every time you add Adobe to the account, it thinks it is a new machine. This is incorrect and is a serious flaw in the software development.The manufacturer, ASUS (whom I will never recommend again), deleted the data I couldn't access due to a motherboard failure and the installation of a non-removable NVMe drive, which I didn't know until I came to remove it. So, three sets of software, one machine, all deleted.Now, let's look at the correspondence I get from Adobe when I get an activation failure notice. The Adobe agent tells me to 'deactivate' other installations. If an in

Does anyone know the email or number for UK customer support? I can no longer afford my subscription and its trying to charge me £300 to cancel when this was not mentioned clearly at all when I got the subscription. Or if anyones had a similar issue what did they do?

today all my apps were signed out with the explanation that my license is being used by multiple users. But that’s not true. Two devices are signed in online with only me as a user, which is allowed. I received several messages saying that Adobe would change my password if I didn’t take action. Unfortunately, a support contact wasn’t able to help. I was told to sign out of all devices and sign back in, and then everything would be fine. Unfortunately, that wasn’t the case, and I’m pretty angry now. I wrote to them again. Sadly, the support is a disaster as well—they’re barely reachable. For me, the messages started appearing after the last major update. I think Adobe changed something about the license check, and there’s probably a bug in it. I can imagine that this might be the case here too… it doesn’t really help, but it shows that others are having account problems as well…

I just started Adobe Pro free trial on November 18. It was saying first charge will be on November 26. As soon as I started the free trial I was charged from AED115.50. No billing history is showing on my account. I cancelled my free trial, but still nothing shows about refunding. I request to get a refund of the charged amount.

OKAY GUYS Im a 14 year old student and I paid to have acrobat for a project and stupidly I deleted the entire app after I was finished with it. So I didn't pay it any mind to it, thinking the payments would stop. I dont really know how longs its been but im at -$40 in my bank account which isnt a lot but still as a teenager when I saw that I had a small panic attack. Today I went in to try and cancel my subscription but they want me to pay over $100 that I dont have and honestly don't think I will have by the time they take more money from my account so I just really need help because I have no idea what to do 😭 SO PLEASE

Im Juli 2025 habe ich einen Abo-Gutschein gekauft, der Code wurde akzeptiert, die Laufzeit (bis Juli 2026) aber sofort gestartet und nicht auf das aktuelle Abo das bis Nov 2025 läuft, angerechnet.Ausserdem bekam ich nun eine Email, dass mein aktuelles Abo im Nov abläuft. Komplettes Durcheinander!  

Estimados,Solicito una revisión detallada de mi cuenta, ya que se generaron cuatro suscripciones simultáneas de Adobe Acrobat Pro, situación que claramente se originó por un error en la configuración inicial, no por una contratación consciente de mi parte. Dado que nunca tuve la intención ni el uso asociado a cuatro planes, solicito formalmente: 1) La anulación retroactiva de las suscripciones duplicadas. 2) La devolución de los cobros asociados a dichos planes. 3) La eliminación del cargo por cancelación anticipada, considerando que dicho cargo solo aplica cuando existe una suscripción anual contratada deliberadamente, lo que no corresponde a este caso. Agradeceré que este requerimiento sea revisado por el área de Facturación o Supervisión, dado que corresponde a un error no imputable al usuario. Quedo atenta a su confirmación y al número de caso asociado a esta solicitud.

 I want to cancel my subscription but it says I'm locked into a yearly contract and it'll cost me about £110 to cancel now. I can't find where it tells me when the yearly subscription renews so I can cancel then instead - does anyone know?? Thanks in advance 

I am having trouble accessing my account. Every time I try to delete my subscription, I can't access the page. I want to delete my account also, I can't properly use it because of so many errors.

I just cancelled my sub to Photoshop.  I see I have been sent an invoice for 2x  Why? I have included a screenshot.   Thanks

Dear Adobe Support Team,I am reaching out to formally request a pricing review for my Adobe Creative Cloud subscription. I have been an uninterrupted Adobe user for over two years, including my university period, and the platform has been an essential part of my professional workflow as a design specialist.However, the recent pricing levels in Türkiye have created significant financial pressure, making it increasingly difficult for me to maintain my subscription. Despite this challenge, I am genuinely committed to continuing with Adobe products and have no desire to switch to alternative software solutions.Given my long-term and consistent use of your services, I respectfully request consideration for a discounted rate or a more manageable regional pricing option. A revised plan would allow me to continue my work efficiently while remaining fully within the Adobe ecosystem.Thank you for reviewing my request. I look forward to your support and a positive resolution.Kind regards,

I was looking for a way to request a refund and it didn't seem possible but I saw others come here so I figured I'd try as well. I had purchased the after effects free trial with the intention of using it until it ended then likely keeping it for a month or so. However, it wasn't compatible with my computer, and while I was waiting to see if I could fix that, I was charged for this month. It totally slipped my mind that the trial was up and I have since realized that it is definitely not possible to use with my computer. I was really hoping I could get a refund, as it's just one month and the service has not been used at all.

I signed up for a free trial for adobes pdf editor and canceled my subscrition the day after, I was still charged 7 days later and since theres no way to call I'm here. Is there anyway To fix this?

Hi, I just found out that im still being charge even my plan was cancelled 3 months ago, I want a refund and no one assisting me.

How do I contact support for a refund?? I'm jus keep on seeing the unhelpful ai. I cancelled my free trial subscription hours after I signed up and 7 days later I got charged and it said I never cancelled even tho it sent me a confirmation for cancel on my email. I want my money back NOW. Please. Please fix this. Why are you scamming. If you're seeing this Adobe. Give me my money back. This is so so bad. I'm in debt because of your mistakes

After the bank accepts the payment it gives me an error that my card number my date of expire and postal code are wrong, but neither of them are wrong at all, someone knows a fix?   [Moved from the Premiere Pro forum by moderator]

Здравствуйте! Уже который месяц оплачиваю подписку , и приложение работает два дня и снова перестают работать все платные функции ! В чем дело и как это исправить !