Account, Payment, & Plan

I have been subscribed since 2023 for annual prepaid plan. This year I wanted to cancel the plan but missed the payment date. When I got the bill, I IMMEDIATELY canceled. I believe that since I did it ON THE SAME DAY (April 3rd), I can be eligible for a full refund. Please inform me what else I could do and when and how I could get the refund. Thank you in advance,Mariana Markova  

Hello,I was unaware that my Adobe account would renew today, I thought there would be a reminder.I’ve tried to call customer support but the automated assistant keeps hanging up after a while.Then I tried to speak to the customer chat but no advisors were avilable. Is there anyone I can speak to or contact to help me with my issue?

Kept getting message saying cant connect to servers are you offline. I wasn't then it asked me to sign in. Each time I tried it went back to sign in page. Did password change with get code, , changed password. Still cant sign it, just reverts to sign in page. No VPN, clock issues etc

Hola a todos. Quería consultar a ver si a alguien más le ha pasado esto y qué hicieron.Tenía un plan de Adobe, pero se me olvidó por completo cancelarlo a tiempo. La cosa es que mi tarjeta no tenía los fondos suficientes para el cobro, así que el pago rebotó. Ahorita me sale un aviso rojo en mi cuenta de que no puedo administrar mi plan y que se va a suspender si no actualizo el método de pago.Quiero contactar a soporte para que me cancelen la suscripción definitivamente, pero me da un poco de miedo que me quieran cobrar alguna multa de cancelación por los meses que faltan del contrato.¿A alguien le ha pasado exactamente esto hace poco? ¿Les perdonaron la multa al explicarlo por el chat?¡Gracias por la ayuda!

my plans and account homepage not showing up 

Hi, to whom it may concern, I have accidentally subscribed for adobe pro a month ago, as I thought I had cancelled my 7 day free trial however I just now am seeing that I was charged £20.84 last month, and this month aswell however the payment was declined for this month. I was not aware that I had subscribed, or that I was charged last month. I also thought I had cancelled my free trial but apparently not. As you can already tell I do not have the funds to pay the monthly trial as my payment has been declined, and I cannot cancel the subscription either because it tells me I need to sort out the issue with my card first. Please allow me to get a refund from last months payment and to cancel the subscription from now on aswell. It would be greatly appreciated, thank you.

I remember seeing a three month offer for LinkedIn premium for having an account. I saw it under my benefits section in my account, but today I no longer see it. Was the offer removed?I searched online and supposedly it is still offered but it vanished on my side...

Hi Admin,I have completed a subscription payment via Android with reference number 609404433257, but received a popup error stating that the subscription could not be processed. Despite this, the amount has already been deducted from my bank account.Kindly assist in checking and resolving this issue. My registered email address is tebu80@gmail.com. Please find my attached file for the bank receipt.Thank you for your assistance.Best regards,Tebu

Hello,I just cancelled my creative cloud plan right after I was charged. Could I get a full refund? I was unaware that my rate would double this month as if went from $19.99 to $39.99 for April. Please let me know if I can get my money back.Thank you

Hi there,1)I cancelled my subscription one hour after it renewed. When will I receive my full refund?”I want to cancel my other subscription, but I’m unable to do so because it says I need to resolve an issue with my payment. I cannot resolve it, so how can I cancel it?

zonder te beseffen heb ik een abonnement afgesloten. ik heb dat niet nodig 

Mon abonnement a été renouvelé mais je n'ai pas accès au premium. Google play indique bien que c'est payé et que je suis abonnée mais impossible de faire quoi que ce soit sur l'application. 

Good afternoon, I wanted to cancel my subscription.

quiero borrar mi cuenta pero no me deja porq mis planes llegan hasta el 13 y 21 de abril , quiero que borren mi cuenta manualmente 

I was told that my Adobe Creative Cloud All Apps plan for student and teachers has expired and renewed at the standard rate. In 2020 I received a teacher discount even though I was a retired teacher. For a period of time, in 2020 Adobe was more flexible on the educational requirements. I would like to ask Adobe to extend my teacher discount. I have proof that I am a retired teacher. I taught Adobe products at several colleges from 1990-2011. Any suggestions on who to contact? Even if it is a long shot, I would like to state my case. I believe it has merit. Thank you, Margaret Phanes.

Hi, I started a subscription by accident after a free trial. I cannot cancel because of a failed payment and I want to cancel immediately. I did not intend to continue the subscription. Please cancel it and remove any charges.

I recently created my Adobe account to use Adobe Express through my Airtel subscription. While signing up, I accidentally entered my Date of Birth incorrectly as 2024 instead of 2000.Due to this mistake, my account is now being treated as a minor account, and I am unable to access Adobe services.I request you to please update my correct Date of Birth to 2000 and restore full access to my account. I am willing to provide any required ID proof for verification.

I am writing to express my deep frustration as a loyal, paying subscriber who always pays the official price.Currently, Facebook and other social media platforms in Thailand are flooded with sponsored ads (e.g., from a page called "Keygeely Digisoft Tech") selling Adobe plans at incredibly low, suspicious prices. These ads claim to provide full access to Photoshop, Lightroom, and Cloud storage with 90% discounts.It feels incredibly unfair and discouraging for legitimate customers to see these illegal sellers operating so openly and using paid advertising to reach more people. It makes me question the value of being an honest subscriber when Adobe allows this to happen without visible action.What is Adobe doing to protect its legitimate customers and take down these illegal sellers? We expect a more proactive approach to maintain the fairness of your service.

I have canceled my subscription, and I was told I will get my refund with 5 business days . Is that information accurate ?

Where can I find a template for creating these types of intros, or what keywords should I use to search for them? Animated icon - image - text.https://www.youtube.com/watch?v=xDblh57T3_Ihttps://www.youtube.com/watch?v=baSUg_W3zdU

How do I request a refund???I missed my cancelation for my free trail by a week. Adobe said I was screwed and had to commit to my 1 year subscription at $20 a month. I didnt even find the trail useful and forgot about it. I paid $20 a month for a year for something I never used and I couldnt get out of it. The year is finally up and I got charged again.  I want my money back. This was the worst experience I've ever had with any product.  Scam  

No puedo cancelar la suscripción. Segui las indicaciones de la app pero no me aparece la opción para darla de baja

Hi,I cannot cancel my Adobe subscription because of a payment issue. The system asks me to fix payment before canceling, but I no longer want to continue the plan.Also, I cannot access the support chat.Please help me cancel my plan and waive any fees.Thank you!

I’m trying to renew my Creative Cloud teacher plan, but the academic verification link provided by Adobe does not work (it does not load or redirect to SheerID).I have tested this across multiple browsers, devices, and private/incognito sessions, and the issue persists.This appears to be a system issue on Adobe’s side, as the verification process cannot be initiated.I contacted support, but they were also unable to initiate or provide a working verification method. Instead, I was advised to cancel my current plan and repurchase.This does not resolve the underlying issue and effectively shifts the burden of a failed verification system onto the customer, with the risk of paying a higher price.My current charge is $38.58, while support referenced $42.89, which does not match my billing.I’m not comfortable canceling my plan due to a system issue that is preventing verification.Has anyone else experienced this? Is there a way to obtain a working verification link without canceling the curr

My download is still not arrived after a 16 hour wait. Not happy might ask for refund. Nev going to use Adobe again.