Account, Payment, & Plan

Qualche giorno fa c'è stato un addebito sulla mia carta per il piano mensile per la fotografia poichè non avevo ancora caricato i soldi. Stesso in giornata ho provveduto a ricaricarla ed è stato automaticamente detratto l'importo addebitato ma purtroppo il mio abbonamento risulta ancora scaduto ma i soldi sono stati presi comunque... Qualcuno ha avuto la stessa esperienza e sa consigliarmi cosa fare??? Ho provato a chiamare l'assistenza ma non risponde nessuno. 

Why am I still charged after canceling my subscription?

Hello, As I cannot find a way to contact a human or chatbot via phone or chat, I am posting my problem here. Perhaps someone on this message board can assist me with resolving the issue.I wish to cancel my Adobe subscription, Acrobat Standard, prior to the automatic renewal on 12 October 2025. When I attempt to do this today, 9 October, 2025, I am told that I will have to pay a cancellation fee of 13 USD (see screenshot), which is basically a charge for an extra month with no access to the services. My question: on what day could I cancel this subscription without the cancellation fee? That is, if I cancel on 12 October, would I not incur the fee? But if there were then no fee, wouldn't I then have to pay the subscription cost for one more month of services, as the contract automatically renews? Thanks for any clarification, community. Kai

am nevoie să știu în cat timp se face rambursarea unui abonament anulat?  Și unde îmi va intra banii înapoi? A trecut doar câteva ore de când am observat ca mi s-a făcut din greșeală un abonament pe un an, nu-mi doresc asta, De unde am garanția ca se va face rambursarea? Ce pot face? Multumesc frumos!

I wanted to upgade my Photography Plan to a Creative Cloud Pro subscription. However, I don't see that option when I manage my subscription. So I decided to contact an agent via the chat, but she offered me the subscription for an absurd price! What is this all about? Everywhere on the website It says € 79,30/month with 50% off for the first 3 months. What is up with all the different rates? 

HELP, WHY I'M GETTING DOUBLE CHARGED?As you can see in the pic below, i only got 2 plans, first is Photography 98K, and Illustrator 150K, i never had an unpaid payment from previous month, but i'm getting double charged for illustrator plan which is twice of 150K payment.I even checked on e-statement of my bank account and it shows that i got double payment with my balance reducing and no refund.Why is this happening? i don't have any account or email linked to another plan. Only these 2 plans.I'm really really dissapointed by adobe for this problem.

I got the following email:"The price of the Photography plan (20GB) annual, billed monthly plan is changing from US$9.99/month to US$14.99/month (plus applicable taxes) on your next renewal date. To maintain your effective current base rate (excluding any promotions) you can change your subscription to an annual, prepaid plan.  Regrettably, this option is unavailable. When I attempt to “manage my plan,” the only available option is “Cancel your plan.” Where is the option to prepay annually? In fact, it seems there is no way to “maintain my effective current base rate.”

tuve problemas con el pago de mi subscripcion por falta de dinero pero al momento de realizar la actualizacion de mi pago por la suite completa de creative cloud pro para estudiantes, el dinero se consumio de mi tarjeta e incluso me enviaron el recibo de pago, aqui viene el problema, tambien se consumuio un pago por el programa de Premiere pro, aqui viene la duda, si ya pague por la suite completa ¿por que no puedo accedere a ella? ¿por que se hizo un pago solo por adobre premiere pro? espero me puedan ayudar 

I opened an Adobe Creative Suite when I lived in the UK and am being charged on my UK card in GBP. Now in Australia, when I went to trial the AI product, I appear to have created a whole new Creative Suite subscription under my new email address. Basically I am paying for the same product twice and when I go to cancel one of them tell me I need to 'pay the contract out'. Can someone tell me how I can speak to an actual agent? I can't find that function...  

I have tried for two dys to end my subscription on my account, its not working and I do not want to pay anymore to adobe, pleas help me with this 

I have been and still am an Adobe 20MB Photography Plan for many years and I recently purchased a Digital redemption code for an Adobe 1TB Photography plan. I expected this to be added to the end of my current 20MB Subscription which does not expire until July 2026, expecting that the plan would switch to 1TB plan upon expiry. extending my subscription until July 2027 However, it has created a NEW 1TB plan that now runs concurrently with my existing 20MB plan which is totally useless to me as I do not need a 2nd Photography plan. I have been unable to find a way to contact anyone by email or telephone and I hope that someone here can help me to get this issue resolved. Thanks in anticipation 

There is a charge in my debit card. I did a trial, but I did canceled the same day. Why are you charging me for this? I am expected you guys fox this issue asap. Thank you! 

Hallo zusammen,  ich habe Probleme mit der App und mein Premium Abo. Habe mich für die monatliche Variante entschieden. Gestern ging alles noch. Heute sind die Premiumfunktionen nicht mehr verfügbar. Kann den Kauf nicht wiederherstellen. Auch ein erneutes kaufen ist nicht möglich. Das Handy wurde bereits neugestartet, hat leider auch nicht geholfen. VG Dominik 

Hola! Tuve un problema con mi cuenta que no me dejaba pagar la suscripción desde la web, y entonces utilice otro correo (Pero, el correo estaba mal y no me había dado cuenta) y nada, puse la tarjeta, me suscribrí a la mensualidad y encima me aparece que está mal la contraseña. Entonces, no puedo acceder a la cuenta porque la contraseña está mal y el correo no existe en gmail.Entonces estoy en la busqueda de que hacer antes de que me cobren el mes y que me sigan cobrando para toda la vida. 

I've just noticed on my bank account that I appear to be being charged twice. There is one transaction a month from 'Adobe' and another from 'Adobe Systems'. See attached bank statement. Please can you investigate this issue with some haste?

No Refund Is Requested, Please Help Me CancelI've had recurring charges from Adobe for a long time, but do not recall an email address that could be associated with an Adobe - other than the one for this account.Customer service refuses or are not provided with the proper tools to locate my account with my full name, bank account information and 5 months of transaction dates.Please help cancel my account - snippet of Adobe's follow up below: 

No dia 6 de agosto fiz uma assinatura do plano adobe, pois era uma boa oferta que o vendendor me propôs na ligação, porém em nenhum momento da conversa fui informado que se tratava de um plano anual, pois tudo que o vendedor me dizia era o valor que seria pago por mês. Por mês!Eu, em meio a ligação, fiz a compra sem notar que era plano anual. É uma grande [Editado pelo Reclame Aqui], pois eu não estava assinando a Adobe pelo fato de estar sem muita entrada de serviços, logo não tinha necessidade de ficar usando os programas.Agora, acontece o mesmo, e quando fui tentar cancelar hoje, tive a surpresa de uma taxa de cancelamento de 130 reais, que é praticamente o dobro do valor que paga na assinatura "mensal".Sinceramente. Além dos preços terem aumentando exorbitantemente, não deixam o cliente ciente das reais condições de pagamento, e agora isso gera um transtorno.Não há horário de funcionamento! No chat nunca tem agentes disponíveis, e quando tem são indianos, que mesmo com a tradução p

I've been trying to upgrade to the premium version on IOS reader. However I get an error message every time I try. I have an individual account so I don't understand why this is happening. I don't have an administrator! How do I fix this?? 

I've been paying for a Lightroom Classic license for about two years. A few weeks ago, my Windows 10 hard drive died. Automatic repair didn't help. Windows won't start. I couldn't deactivate my old computer. I decided to build a newer computer with a new SSD. I installed Windows 10 and Creative Cloud on my new computer. I log in with my email account, which I created two years earlier specifically for paying for my Adobe Lightroom license. However, the list of activated devices, plans, and payment history are empty. Despite this, I'm still being charged for a plan I can't use. Please provide instructions on how to cancel or recover the serial number of the license I'm still paying for. If necessary, I can provide the debit card number used to make payments. I'm waiting for a response; the situation is irritating.PS. I'm not a native English speaker.

 hello i booked 2 plans all 1.october 2025 saturday the money was charged from my bank account(4 days later) now 7 days over and i cant manage still my plans. all tried new browser private mode and all other stuff. is it normal because sepa direct debit? only wait more? or what i have todo, live chat not answer me this question...maybe its a bug or wait longer?thanks for help We’ve received payment for your new plan. You’ll be able to manage this plan shortly.   

Hello there, I am unable to cancel my Creative Cloud Photography plan which I am still in the trial period (bought on october 3rd. 2025). It wont let me cancel it and I already tried a different browser - even a different device but still the same. I am still waiting 4 days after the subscription began. What do I have to do? Best regards 

hi community ,I'm writing to adobe request the cancellation of my After Effects subscription only — without the early termination fee.I mistakenly subscribed to After Effects and forgot to cancel within the 14-day trial period. Since then, the charges have started, but I haven't been using the software at all.Considering that I haven’t used After Effects and already paid for a couple of months, I kindly ask you to waive the cancellation fee and allow me to stop this subscription.I’d truly appreciate your understanding and support

Dear Team, II want refund my money as amout got deducted while I have selected trail period.  However I have cancelled the same. Please find the UTR details and kindly refund my money ASAP.  UTR - 961657052555 

Le système ne me permet pas de contacter uune personne, le système a été assez idiot pour annuler l'abonnement en 2026 au lieu de 2025 et je ne peux rien faire ni contacter personne.  Où puis-je trouver de l'aide pour arranger ça svp ?

I recently cancelled my plan for adobe express premium, but they still tried to charge me 2 weeks after i cancelled. Has this happened to anyone else?