Adobe Acrobat Sign

Hi! Looking to see if this is a temporary issue. I gather hundreds of signed documents by using this function and now I no longer have access to the signed document as they are sent out by individual abobe licenses on my team. They are supposed to save automatically for me to pull out of our Sharepoint group but per the pop-up that is not available “right now”. 

I have a template on adobe.acrobat.com that uses the Full Name field. It was working fine but recently, when I send it to new recipients to sign, whatever email address I use the Full Name field is automatically filled in with the same wrong name. So I’m sending it to multiple people, i.e Joanne Smith, Alice Weedle & Laura Flemming - all with different email addresses - and the Full Name field is saying Leanne Leigh for every one. 

Hi, my entire team is unable to request signatures using Adobe. We get the message “E-signing services are temporarily unavailable. Please try again later.” on browser, and the message “authentication failed” on the application. Our IT team has tried to clear old Adobe profiles, reinstall Adobe, restart our computers, basically try everything they can think of (including everything in this old post: E-signing services are temporarily unavailable. Please try again later. | Community) It is happening on both the desktop application and in browser. Our org recently switched to Adobe nonprofit licenses.At first when I tried to request an e-signature, I would get an error message saying I didn’t have e-sign capabilities. After IT did everything above, I can now click to request an e-signature on a document and actually put in an email address. At that point, I get the error message “Authentication failed.”Are there any other steps we can try? Any other suggestions? 

I complete a form, then select e-signature.  Recipient receives the form blank.  It is removing all completed data from the form.Trying to fix myself, and notice when I go to add the signature recipient in, all the completed data is removed, and new empty text boxes are put in its place.

Greetings, I have Adobe Acrobat DC (reinstalled 6.13.26 with latest version) on a Macbook Pro M5 using Tahoe 26.5.1. I have used this program for years with no issues where I can create/use my electronic signature or fill in dates, etc. for PDFs that I have created (not created by others that may have certain permissions). Starting yesterday, I had a blue box with a question mark where I would normally click to select my signature. After trying every suggested thing on the internet and it not working, I uninstalled and then reinstalled today. It did not fix it. Instead of the blue box with question mark it is the broken picture with the blue sky, one cloud and mountain.  PLEASE HELP. I cannot figure out how to fix this.

Hi,we get following error in Salesforce when using Replace Recipient option: 403 : {"code":"PERMISSION_DENIED","message":"This user does not have permission to replace a participant."} Does anyone know how to get it solved? Thanks,Ewa

I’ve created draft documents partially prefilled with correct recipient email etc.  Now when i come to re-open the doc to complete and send I'm getting an error message “Checking availability of request e-signature service” and a spinning wheel of death….. I’ve tried signing out/in several times to no avail.  This has happened before and i ended up cancelling the docs and having to start from the beginning. 

Using Acrobat Sign with Salesforce. Need multiple users to send agreements while recipients always see a generic sender (testemail@company.com). Has anyone configured Send on Behalf Of/Account Sharing and retained user audit trails?

Within the Adobe Sign Documents > Agreements > All section, I can see a list of all current documents that includes Recipients, Sender, Title, Status and Date Modified.  How do I download or export that agreement list to PDF, Word, Excel, or other text format?  

We’ve been running into a recurring issue with Adobe Acrobat Sign over the past few days across multiple users on our team and multiple recipients.This issue is currently affecting our ability to get documents completed and signed, so we’re trying to determine if this is a known problem or something new.When recipients go through and complete all signature and initial fields in the document, they are still prompted that one required field remains. When they use the arrow prompt to navigate to the remaining field, one of the following occurs:There is no visible signature or initial field anywhere on the page (or surrounding pages) to complete. There is a visible field, but it appears to already be completed. The client can click it again and reapply their signature, but the system still shows a required field remaining and continues to loop them back to the same field when using the navigation arrow.This has been happening consistently over the last 2–3 days across different documents (

Hi, Enable Automatic Status Update is denying in Adobe Sign. User has Sys Admin access and launch Setup wizard with credentials.User is getting this error “User denied the authorization to the Adobe Acrobat Sign App in the consent window.”

Buongiorno gruppo, quando accedo a sito Adobe.com con le mie credenziali ottengo la seguente segnalazioneI servizi per la richiesta di firme elettroniche non sono disponibiliper il profilo selezionato al momento dell’accessoNaturalmente, se tento di firmare, ottengo ciòI servizi di firma elettronica non sono al momento disponibiliRiprova più tardiPer togliere il dubbio che dipendesse dal PC o dalla rete aziendale, il mio tecnico ha provato da suo pc, nella sua sede, ed ottiene ugualmente questoI servizi per la richiesta di firme elettroniche non sono disponibiliper il profilo selezionato al momento dell’accessoMentre nel mio PC ,se il mio tecnico entra con le sue credenziali, la firma funziona.Attraverso una serie di passaggi si arriva in un punto in cui si può richiedere attivazione Adobe Sign. Appare questoAdobe Acrobat SignAccetta l’invito Adobe Acrobat Sign che ti è stato inviato per e.mail. Per eventuali controlli, rivolgiti all’amministratore del tuo accountMa non mi arriva nulla

I use Adobe Acrobat Sign to get electronic signatures on documents.  People are always confused with the date section, which always lists the date as DAY/MO/YEAR, so that August 10, 2025 is listed as 10/8/25 rather than the US standard 8/10/25.  As a result, I ALWAYS get calls from signers saying that the date is showing up 'wrong'.  I finally decided to contact Adobe customer support and was told that I need an 'enterprise level subscription' in order to show the signing date in the proper US format.  I know the United States is one of a minority of countries (along with Canada, Greenland, the Philippines, Kenya and a few others) that use the MO/DAY/YEAR format, but shouldn't there be a simple setting or adjustment for this in Adobe Acrobat?  Instead, Adobe is forcing everyone who uses the US format to pay through the nose  in order to enable 'Global sign setting 3' that will show the date as MO/DAY/YEAR.  The cost to do this is excessive:

I want to reset my password and the authentication code is sent to a phone number which I no longer have access to, how can I solve this?

I have been trying to change my plan, but when im on the confirmation screen the website justs says “We couldn't process your request. Please try again or contact support if the issue continues.” the ai support is completely unresponsive. I have done everything i can think of. I am aiming to move to a premiere pro plan from my lightroom plan as offered by adobe, but it will not let me do this. I feel like im losing my mind. idek who im speaking to right now 😭. adobe can you fix this for me? This is a very annoying experience. 

We have several people sending out agreements for approvals.  We are seeking to enable a central support team to pull a report of agreements that have been shared with them on who has been sent the agreement and approval is pending or completed.

Since May I have been experiencing issues with documents sent via workflows where I need the participants to attach files. Sending the template works fine but if I send the document via the workflow the participants are unable to attach.This had been working well all along and my settings have not changed.

I use an enterprise license for Adobe Sign and when trying to load a document for signing, I continue to get a "Server Error" dialogue box pop up. It tells me to reload the page but the error persists.  When I click on the link for 'customer support', I do not get an option to contact anyone and was eventually led to this forum to post my issue.  Is anyone else having this issue?  

Why the button to add a note disappeared? It was useful for visibility of notes when looking at the summary of all signed documents.

I tried to replace a signer and received the following error message (Image 1). I saw there was a similar post from 5 years ago, and the solution was to make a change under Account Settings > Global Settings (Image 2), but I do not see this settings option anymore. Please advise.Image 1 - my error messageImage 2 - solution from 5 years ago 

Hi, I am currently using an account that is created in China, and have since relocated to U.S. Every time I go to the app page, it tries to tell me to switch to United States and when I do, it will continue to stay in China region but giving me the same popup over and over again. Anyway to change the region? I have also tried to change email address to another one, so I can use this one to register a new account in U.S, but it just says “error with changing email address, please try again later”. Any suggestion?

I am using Adobe Acrobat Sign for salesforce. I am trying to get below expression to work for template but it doesnt {% conditional-section expr($count(`SBQQ__Quote__c`.`SBQQ__LineItems__r`[$contains(`SBQQ__ProductCode__c`, "Top Up")]) > 0 ) %}/////////lorem ipsum dolor…//////{% end-section %} what I am trying to do here is check if a CPQ quote has top up lines, if yes display a section.The above expression fails to get the count of top up lines. I have ensured SBQQ__ProductCode__c field is tagged in document tagging section. Please let me know what I am doing wrong here or if this is a bug Thanks

We have several situations where we will allow a number of people to sign off a document where we only require one of them to do this before it it considered completed. I found an article from 2023 and the training shows you can add a group email however none of these appear in my e-sign for Adobe Enterprise.I’ve also tried classic mode but we still do not see the options Anyone know how you can send to say 3 people but any one of them can sign (that is only one needs to).

I am using bulk send but do not recieve emails to confirm when recipients have signed their agreement. When i use the single send option everything works fine so its not being blocked by a filter.  I have been into the settings and made sure that notifcationas are on but there doesnt seem to be a seperate setting for bulk sends. A bit of research suggested there is a background setting that adobe can adjust  to change the Send in Bulk Notification Roll-up" property to "Unlimited.

I only have a signature field placed in my document, but when I uncheck “Required,” Acrobat Sign inserts this extra signature section at the bottom of the page.How can I stop Acrobat Sign from automatically adding this bottom signature block? Is there a setting or workflow that controls this behavior?