Adobe Acrobat Sign

We are currently experiencing an issue with access token validity within our Adobe eSign integration and would appreciate your assistance in investigating this matter.Our application allows users to store documents and utilize Adobe eSign services to sign documents prior to download. Over the past three weeks, several users reported that their access tokens were expiring earlier than expected, resulting in “invalid access token” errors during usage.As an initial workaround, we revoked the affected users’ existing tokens and requested them to re-authenticate and generate new tokens via their Adobe eSign accounts. This approach appeared to resolve the issue for most users.However, two users continue to experience the same problem, where newly generated access tokens become invalid prematurely.At this point, we would like to understand:Whether there have been any recent changes in token lifecycle policies or validation mechanisms If there are any known issues that could cause premature to

I’m an Adobe Stock contributor. I've been trying to send my model a release request form through the contributor portal that uses Adobe Sign but the form gets pre-filled with my nick name and not my legal first name. How do I amend this? My name is correct in my Adobe contributor account and the adobe.com account. Is there anywhere else I should look?

Hi - I’m getting this same error message for e-signatures and a separate error online that says that signatures are temporarily unavailable. I signed out/signed back in, but am not sure what’s causing the issue or how to troubleshoot. 

I am currently using Adobe Acrobat Pro and the Request e-signatures feature. However, I cannot find the option to enable SMS (phone) authentication for recipients.I understand that SMS authentication (OTP) may require Acrobat Sign, but I am not sure if my current plan includes it or not.I have already checked the recipient settings while sending a document, but there is no option for “Authentication Method” or “Phone (SMS)”.My goal is to require signers to verify their identity using a one-time password sent to their mobile phone before signing the document.Please clarify:Whether this feature is available in Acrobat Pro or only in Acrobat Sign Which exact plan supports SMS authentication How to enable this feature if my account supports itThank you

I use the in progress in the desktop app to monitor outstanding documents. Today I open it and it says I only have 5, while the online in progress list is 20. I have confirmed I am up to date.I have logged out completely and back in.I have cycled back to old view and new again.If I search the document directly I can find it and it lists as ie., 0 of 1 signatures; therefore it should be in the in progress list.I hate the online page. How do I fix the desktop?

Within an Agreement Template in Salesforce, you can setup a redirect URL.  The concept of that makes sense.  What I am not clear on is if I could pass a variable in to here, and Adobe Sign would merge in that variable, and send the user to the finalized page. An example would be http://www.thankyoupage.com?ref={!FirstNamefromSalesforce}  

How can I disable the automatic attachment of the audit report to the PDF that is emailed to all signers when the signing process is finished?

Our PDF documents that require signatures, need to be signed using a common access card (CAC) that’s plugged into a card reader attached to a workstation.We can do it with the Adobe Acrobat application installed on the workstation.  We want to do it in web-based Power Apps.Does the Adobe Sign or PDF Services connectors for the Power Platform support this functionality?

Our webhook has worked fine for years. Last modified in March 2023 (2+ years ago). We just now realized it stopped hitting our server five days ago (April 9, 2026). It’s still “Active” and the URL hasn’t changed and the URL is still valid. I just browsed to it myself and see the attempt in our logs. How can we check it from Adobe’s side? I have a suspicion that they restructured their servers and the request may be coming from a country we block. Are there webhook logs I’m not seeing within Adobe Sign that an admin can view?

I received through WhatsApp a legal Heirs Certificate digitally signed but found it "validity unknown".  I downloaded directly from online portal, saved it in desktop computer and found it valid. I uploaded it in Google drive, viewed the same certificate but it is found "unknown validity". Please advise why the same digitally signed showing in desktop computer as valid but in Google drive unknown validity.

Is there a way to disable the audit report (document history page) added to the file after signing?

I send several documents for client signature at a time. The documents all live in a client folder in my Google Drive.I used to be able to select them all and open with Acrobat so I could send them for signature. When the client would sign, the signed copy would go to the client folder where I originated the signing request.Now they all go to My Drive.How do I get them to go back to the originating folder again?

Ours is an ASP.Net web application having PARTNER integration with AdobeSign. I have configured OAuth for the application with a list of Redirect URLs and Scope etc. All working well for many years.Question - what do I need to do if the domain of the urls change, for eg. previously it was 123.abc.com and now it is 123.xyz.com. Do I need to make any additional changes to the configuration other than adding the new URLs in the redirect url list. Any help would be appreciated. 

I'm using Adobe Sign to send contracts. While the application interface is displayed in Arabe, when I send contracts, the email template is in English, and consequently, my clients receive an English email.How can I change the default language for the recipient emails toArabe ?Thank you, 

I work in Servicenow, and I’ve set up a workflow that sends REST API calls to create a Transient Document and then create an agreement using that document. For some reason, whenever anybody sets off this workflow, the document is “Created By” my name and email address. How do I stop this from happening?

Adobe new release of Adobe Acrobat Sign, replaced NOTES with Create a Copy on the first Window that comes up.  We used NOTES on 85% of our documents sent and then used on completion to add to our repository.   Adobe should give Admin Rights to the customer to modify this field when the new release adds something that has no value and add back NOTES.  Ease of Use greatly impacted, it is a regression to our job process.  See the attachment it is a visual.

Can you send to one person as a signor twice and they delegate both times? We only have a reviewer contact & don't know who the two signors are. Can we add one persons email address as the signor then they delegate. Once it has been signed by the unknown person, can it go back to the original persons email address and they delegate again?

I have the Adobe for Enterprise license through my work. It says that I have Adobe Sign. When I try to create a Web Form, it tells me that I do not have access to it.  The online video says that our Admin needs to click in settings to allow it. I sent him the video. He says that his console does not look like that at all. He has concluded that Web Forms is not part of our Enterprise license agreement.Previous forum responses imply that Enterprise users should have access to web forms. I am at a loss since I cannot check my settings and my admin team cannot find the links that the videos suggest.Since it appears that we are just out of luck for creating Web Forms, is there a work-around that will basically let me post a form that will require just a single simple “I read this” type signature, name, and date, without me having to send it out to each person individually? I do not even know who will need it in general, until they come across it.I currently use DocHub, and it works great. I

I am getting authorisation errors for E-signing on both the web and desktop version of Acrobat. I have a full subscription and are using the correct profile 

what does the request provided is invalid mean in adobe sign using bulk. I have cleared my cache. There aren't any special characters in the name. I have a business account. My list has 454 agreements. I was able to send to bulks yesterday

Unter den Vorlagen hatte ich im November 2025 eine Vorlage für alle erstellt. Nun sehen andere Nutzer in unserer Firma diese nicht. Was muss ich tun?Es scheint sich generell etwas geändert zu haben, da bei mir das Erscheinungsbild so ist: Bei Kollegen aber oben E-Signatur-Vorlagen stehet und meine nicht zu sehen sind. Ich befinde mich in der Webumgebung.

After many years of successfully being integrated with Adobe Sign, we recently moved our application’s website to a new URL.Since then 2 users (out of many) at 2 different companies have their tokens expire within the same day - after 1 session and then a pause.Many other users continue to use the integration successfully without having to clear/reset tokens.What could be causing the issue for 2 specific users?

I have added the Adobe Sign developer account to my organisation and assigned a licence (Adobe Acrobat Pro). However, when I send signatures, the status ‘DEMO USE ONLY’ is still added. How can I remove this? Thank you very much!

Hi,I need help resetting the language on my Adobe Acrobat Sign account. All outgoing email notifications (contract signing requests sent to recipients) are appearing in Ukrainian instead of English.I have already checked and confirmed the following are all set to English (United States):Acrobat User Locale Adobe Account Preferred Languages Adobe Sign Personal Preferences / My Profile Communication PreferencesA team member based in Ukraine was previously using my account to send contracts. She has since been signed out and removed, but the email notification language remains stuck in Ukrainian. I have also cleared my browser cache and cookies with no change.I believe the locale is saved server-side and needs to be reset on Adobe's end.<personal information removed> Product: Adobe Acrobat Sign (part of Creative Cloud Pro)Could you please reset the email notification language for my Sign account to English (United States)?Thank you, Sam

I helped this user to change his PC few months ago, I am pretty sure he has his signature on his Adobe ID sync since he can retrieve his signature on that moment.This time, I help him to migrate his Windows login profile due to internal change,  then the user sign-in the Acrobat, and found his signature lost in his Adobe ID. Cannot find in both company PC and his personal iPAD apps.So please advise how to help him, and thing can restore the data from Adobe support? Thanks.