Adobe Acrobat Sign

Beginning last Thursday (May 14th, 2026), prefilled form field data began to drop from our packages. Prefilled data will disappear after sending for signatures.  Prefilled data will disappear entirely from saved drafts. During singing, some signers also report their signatures as not displaying, but the audit paper documents them as having completed signature. The only workaround I’ve found is to hit save progress every 1-2 mins, and then immediately send your document for signature. Even then, some signers report back that their signatures don’t populate. Any document we save in draft status gets completely erased. Has anyone else been experiencing this issue? It’s incredibly frustrating to lose 30-45 mins worth for pre-filling effort. 

Hello, I would like to access the e-sign feature, but I’m receiving the following message: “Please contact your admin to access this feature.” As part of my company, I should normally have access to all tools, so I would appreciate your assistance in resolving this issue. Thank you in advance.

Hi,We are using an AATL Doc signing certificate to sign documents and that works as expected for everyone within the company except one user. When opening his signed document, the validation fails. If someone send this user a signed PDF that leverages AATL, it fails and shows UNKNOWN. However, if this user runs Adobe Acrobat reader first and uses "Run as Admin" context, then the validation succeeds for his signed document and other docs signed by someone else.Has anyone seen this issue?__PRESENT

Date of signing field seems to have no controls other than format of the date itself. It does not autosize and is truncated on signed document. 

Working as an MSP for a school and we are using the Adobe Admin Center to manage users and basic access. A user requested the “Send in Bulk” option be enabled for Adobe Sign; however, when we try to modify settings related to that, it is either unavailable or we do not have sufficient privileges and are met with a blank page. What is going on here?

I'm trying to add a calculated value to an Adobe Sign template. Instructions aren't helpful as it seems they were last updated in 2023 and screenshots don't reflect the options I currently see. Who can offer an example of a simple calculated value? I have two fields with specific field names. I just want to SUM(liq dam + service).

Hi! Looking to see if this is a temporary issue. I gather hundreds of signed documents by using this function and now I no longer have access to the signed document as they are sent out by individual abobe licenses on my team. They are supposed to save automatically for me to pull out of our Sharepoint group but per the pop-up that is not available “right now”. 

The send in bulk feature is very useful when sending the same information to multiple people. Over the past several months however, prefilled information is legible when sent and when received by the signer and then illegible when the document is completed by the signer. Some of the information is jumbled, as though someone tried to type the information again, but the signer didn’t have access to the fields. I have attached a couple of images for reference.

I would like to change the email destination for esigned documents.  I changed my primary email address in my profile.  The esigned documents are still sent to the old email address.How do I change the email destination to which my esigned documents are sent?I followed the support directions.  No joy.Thank you. 

Hello,Keep getting this message when trying to use the E-sign feature. Using the web-based version. Was able to use it previously with no issues. E-signing services are temporarily unavailable. Please try again later.

I am trying to sign a PDF on my MA -- it lets me fill out the spaces with text, but has a text box where I am to put the signature, and I cannot sign.

Hello, we have been experiencing intermittent failure of the “Date of Signing” auto-populate since the most recent update.  This is not method-dependent or order-dependent (as far as I can tell), but it is consistent with a race condition introduced by the new signature appearance audit logging feature.  The “E-signature” always populates; however, the “Date of Signing” block is intermittently populated for some signers.  This results in a signed document missing the “Date of Signing” block for multiple members or sometimes just one.  The method of our execution has not changed, but since the update the results have.  Any workarounds or help would be greatly appreciated.

I’m trying to use the Adobe Acrobat Sign integration with Google Drive. However, when I open a document from Google Drive in Adobe Acrobat on the web, press Request E-signatures, and add my own email as recipient I get a popup with the error “Invalid authentication method for recipient “. However, other recipients work.The Google Drive integration works great when it works but is very unstable in general. Another problem I have is that sometimes the signed pdf is placed in the drive folder of the original document as expected but sometimes it ends up in my Google Drive root folder.

Hi,   Is there a way to set the default date format in Adobe sign so I don't have to edit the field and change it everytime I add a date field? Cheers,   J  

I sent out a Bulk Send with 60+ agreements, and included one signer and two CC's. The signers are all unique; the first CC is the same on all agreements, and the second CC is unique. The people CC'd are unable to view the documents, and do not have access even after requesting a verification code. They are also not receiving notifications that the agreements were signed. How can I make sure that all CC'd recipients have access to the form, and that they are notified when the agreement is signed? Can anything be done so that they can access these forms and receive notifications after the fact?

I have been using Adobe esign for ages however last week i went to send mutliple documents..all went well until i came to the eisign page, it allows you one box which says text but you cant change the field.So i have one box that says text, cant change it to signature and cant add any other boxes for name and date ????

Does in an Adobe Sign Agreement, if i have same signature tag placeholders multiple adding signature at place will auto update signature in other placeholders?［Moved to Adobe Acrobat Sign by a moderator］

Is it possible to connect QA workday to the Adobe Sign Sandbox? I have received conflicting infomation about the integration

Please help me I'm trying to sign up for Adobe E-Sign. after putting my ID and password I just got the following message: "Please accept the Adobe Acrobat Sign invitation previously emailed to you. If you have questions, contact your account administrator."Please let me know for the administrator how to send the Adobe Acrobat Sign invitation again. Thanks in advance!

I want Signer 2 to be required to make a choice between two options (Approve / Decline) prior to signing.  However, in the properties dialog for the Radio Button the Participant Role and Field Type values are greyed out -- and show the leftover values of a previous selection:I can however manually type into the field listing.  This worked, albeit more tedious.

Is there a way to have the documents added via an attachments field to have a page number applied, along with maybe the name of the attachment field they came from so that readers could know which pages were for which attachment field when a form has multiple attachments?

necesito adjuntar un documento que ya está firmado en adobe sign, pero al hacer este segundo flujo de firma hay ocasiones en que adobe sign no respecta la ubicación que definido para la firma. como puedo asegurar que la ubicación se respete? aplanar el documento no me parece la mejor opción, aunque no lo he probado. alguna idea? esto me ocurre en forma ocasional desde que apareció la experiencia nueva. alguna idea?

Hi,We use the Admin console to administer our domain's user accounts and license assignments for Acrobat. We use Federated IDs with SSO to our Azure tenant. We don't use Adobe Sign or have any licenses for it.Recently one of our Acrobat users was asked by an outside party (Not in our domain or tenant) to sign a document with Adobe Sign. When they tried to sign the document it brought up their federated login, asking them to sign in with their Azure credentials. From that they get an error "Something went wrong Please wait as we work to fix this problem, then try again. If the problem persists, contact customer service." with a single button "Go back to sign in". In the end the users agreed to use a different platform to sign that document so I can't continue troubleshooting with that account, but I'd like to permit the use of Adobe Sign if it's something we need to explicity allow. Is this issue because we don't have any Adobe Sign licenses? Is there a setting in the admin console

Hi everyone,We’re trying to determine the best way to handle a recurring multi‑signer PDF workflow without permanently locking the document.Scenario:We send a PDF to multiple signers. At the end of the signing process, the PDF becomes locked due to a digital certificate. The same PDF needs to be used again at the end of each month for a callback process and must be signed again. Once a digital certificate is applied, the document cannot be modified unless it is printed/recreated, which breaks the workflow.Additional issue:After monthly reports are called back, we combine all signed PDFs into a single PDF for compliance submission. When combining PDFs that contain certificates, the signatures are stripped from the final combined document upon saving.Question: Is there a way to:Send a PDF to multiple signers without applying a document‑locking certificate, or Configure Adobe Sign/Acrobat so the document remains reusable and signatures are preserved when combining PDFs?Any guidance, best

Hi, I'm receiving the following error in Document Builder when attempting to preview a Word template I am working on:Something went wrongPlease try again later.Contact Adobe Acrobat Sign support if this persists.Error refreshing access token: invalid_request : invalid refresh tokenPer initial research, I found articles suggesting that I need to confirm the installed package version and connect the Adobe Sign account to the Salesforce user. I have confirmed both of these shortly before posting here.In addition, I've scaled down my template to only a few merge fields, saving my Word doc in different file extentions, i.e. .docx vs .doc. I've also confirmed the permissions of my user and the integration user to ensure we have all the permissions possible. I'm at a loss as to what I'm missing. If anyone has any suggestions, I'd be grateful to try.Thank you in advance.