Bug Reports

Adobe Express files crash, giving file recovery message whenever editing or viewing a video file.  I typically access the files through the browser.  The error message first states reovering file, then recovers file, the button says continue, and then happens repeatedly happening over and over again making using the tool next to impossible.  I can't effectivly edit or review a video. 

How do I remove the floating camera from the main screen that turns off my Android phone when it is touched and it will not remove from the screen

Scheduler not positing posts on instagram even if keys are refreshed and connected

Hello, I am trying to edit my Adobe Express content and I all my layers and media are locked and nothing happens when I click the unlock icon. I am using macOS 13.5.2 and Safari

Putting this down as a bug, assuming it is a bug? Express used to always paste in place when copying over an element/elements from one 'slide' to another, but I have recently noticed it now is a bit off... Anyone else had this problem/knoow of a fix? It is really annoying!

Em alguns design o botão de camada fica em cima da parte que precisa de atenção para ser alterada. Puxando o design pra baixo, ele não move mais do que o limite onde pega o botão.Ou vocês diminuem o botão de camadas ou permitam o usuário colocar ele onde quiser

Microfot Surface Pro 11 model 2076 (ARM snapdragon X elite)Express web version. This might be a tricky one to answer as it's likely hardware specific. In a file with a timeline (insta vertical video) and in "Selected Layer" mode, I can drag the Current Time Indicator (CTI) fluidly and smoothly with no issues. If I'm in tablet mode and drag the CTI with my finger, it moves barely and then releases (so it will start to move a fraction and then stop). In the beta "All Layers" mode (yay! this is just what I need), if works fine and I can drag the CTI smoothly with no issues! Anyone seen similar behaviour on eithe Mictosoft Surface or other touchscreen device?

I want to import my work on Express to Photoshop with the layers. Right now I can export it as a PDF but I don't get the layers in Photoshop. I do have premium.

Hi Adobe Team,I’m getting a recurring “Oops! Something went wrong while creating your animation” error in Animate Characters. When I upload an audio file (via the “Upload from browser” option), it reaches 100%, the animation processes in the background, but then this error appears. I can’t play or download the video — only refresh, which resets everything.I’ve tried different browsers (Chrome, Edge, Firefox), cleared cache, used Incognito, multiple accounts, smaller .mp3/.wav files, and even different networks — same result every time. Only one video worked before this issue started.Please check if this is a known bug with the audio upload feature or guide me on how to fix it.Thanks,Raja Abdul Saboor Shujahat

A client just informed me that the Adobe Spark web page I created for them in 2019 is no longer active. In my Adobe Express dashboard, I can find the other Spark pages I made for them, but not this particular one. It has disappeared. I have a link from a Facebook page and a 404 link converted to Express : https://new.express.adobe.com/webpage/B2eAn5NRET32eIs there a solution to restore these disappeared Spark pages? (I've seen that I'm not the only one...)Thanks !

My media is not loading today . Anyone else with the same issue ?

When I choose a gradient from effect, for a title, it seems that the "gradient" looks like one solid colour. This has happened a few times.  Cheers Nate

Hello,I’ve created several video files in my Adobe Express project and attempted to download them. However, the download process consistently stops at 77%. Just a week ago, I was able to download the same file without any issues.Could someone please advise on how to resolve this problem?Thank you in advance for your help.Kind regards, Paula 

I keep getting this message when trying to assign a project to my class.

I have a couple of documents in my account in Adobe Express. I duplicated one document and want to adapt it. I have this issue: I cannot edit any of the text boxes. I tried double-clicking, does not work.I tried right mouse click, does not give editing option, either. I can "rewrite with AI" but hat is not helpful here, I need entirely nex text.I checked whether the boxes are grouped together with something - they are not.I checked wheter there is a layer on top - there isn't. I am on a Windows PC, with Google Chorme Brwoser, updated to latest version.I also have the same issue in the app.I have the same issue in other documents as well all across my Adopbe Express Account.Please help, I need to get a quote out to my client ASAP and this is driving me insane!

please ASSIST EXPLAIN FIX THE REASON MY APP NOT WORKING AND IM PAYING YALL MONEY

I can download .png just fine but PDF download freezes at 90%. I'm using it in browser and cleared my cache already. What can i do to fix this?

Ive tried web, phone, and the computer app and almost every time i try to use the erase feature (a large part of why i PAY to use adobe) it crashes. constantly. this creates productivity issues, lags, and at certain points ive had to use alternate means to finish my project. why does this crash so much? This is crashing so much that its to the point that i officially feel my money is being wasted.

Very frustrating. I am putting together a Town Hall video for a large audience, in two days. I spliced together multiple videos in a project and was able to download with no issues. I made changes and now I'm unable to download the file no matter what i try (clearing cache, different browsers, different wifi, VPN on and off, using app and web, restarting, incognito mode). I receive the error message "Download failed. An error ocurred while downloading your file. Please try again." I am super disappointed I spent hours into this project, using Adobe Express for the first time. Why is there no fix for this? It's a joke and now I don't have a working video and won't be able to use the one I downloaded already so can't meet the objective. 

This may be related to the current tech issue with this internet based software, but the .ai or .pdf file that once converted to an Adobe Express file yesterday that took 5 seconds now will not convert at all. Just getting the ellipse dots as it tries to convert. Restarted machine twice, signed out then signed back in to CC. Nothing. Standing by to see if this is part of a tech issue software-wide on Oct 20, 2025.

MAC Mini PCmacOS Tahoe 26.01Browser Micrsoft Edge mit Adobe Express PremiumDas Herunterladen eines Reels bricht nach wenigen Prozenten ab und es erfolgt die Aufforderung:"Beim Herunterladen der Datei ist ein Fehler aufgetreten. Versuche es erneut."Vor 2 Stunden kam stattdessen die Meldung, das "Die Adobe Stock-Dienste sind vorübergehend ausgefallen. Versuche es später erneut oder kontaktiere den Adobe Support, um Hilfe zu erhalten."Ich versuche jetzt seid einigen Stunden das Reel zu erstellen. Ich muss es morgen abgeben, da ich mein Geld damit verdiene. Das ist der Grund "Warum es so wertvoll für mich ist!" Gleiches passiert auf dem IPHONE 14Plus, also offensichtlich ein Softwarebug!

Im going to school at wsu and we use adobe express a lot. I had an entire project done and when I signed back into the account to share with team members it was just gone. nowhere to be found and I cant even contact someone to help me get it back. It is worth half my grade.

I have been online working since about 0900CST and nothing but issues.  I cannot retrieve my layout for a project I am finalizing.  I cannot save projects into alternative formatting.  Anyone else? Any solutions?

iPadOS 26.0.1 Express v29.1.1 When adding a new scene, the 'add new scene' option from the + button to the right of the last scene doesn't work reliably. If I tap it normally (quickly), nothing happens and the option box disappears. I found that I have to hold the option for a second or so for it to work and add a new scene. 

In the middle of working on a project, it stopped working when I went back to the app from a different browser. Not logged in, it's showing me the home page and prompting me to start a free trial. I have a premium subscription with no issues. 'please help: need this for work.