Bug Reports

the download button not working , i tried uninstalling and re installing but still same , while it works in mobile with same id. 

Lataus epäonnistui viesti tulee joka kerta. Koko 3768 x 108 px.

I was working on editing some images, and all of the images are now ending up with this error. I've tried multiple computers, multiple accounts, multiple browsers, and private mode, all them have the same issue. The only time I could get an image to work is if i sign out, use the public background removal tool, and then after background is removed, sign back in to download it. I'm on windows 11, and the browsers I tried are Opera and Edge Thanks!

I can't figure out why some of my images are not visible when I download my presentation from Adobe Express? It downloads fine as a video and png. But I need it in pdf format. They are my own images, not licensed stock. How can I fix this? 

So i have a problem then i mark my photo and click remove background after a minute it pops that background cant be removed try to re uplound photo. how can i fix this isseu ? 

Hello Adobe Team,I'm an Adobe Express Template Contributor.For the past 2 days, I have been unable to submit any template.Every submission fails with the following error:Submit Failure: Rendition page count (1) does not match actual page count (0)This happens on every template, including newly created one-page templates.I have already tried:logging out and back into Adobe Express restarting my Mac creating new templates submitting different projectsNothing solves the problem.I have been contributing for about 6 months and have successfully submitted hundreds of templates before this issue. This is the first time I've encountered this error.This is very urgent because my contributor contract has a submission deadline on August 14, and this bug has already blocked my work for two days.Could someone please investigate whether this is a server-side issue or advise on a workaround?Thank you. 

Recently used the Remove object feature and noticed that while the credits were deducted, the output quality was unfortunately not usable. The AI left visible patches and distortions, which didn’t meet the quality I expected.Since credits are deducted even if the result isn’t satisfactory, it feels discouraging to try again.

Seiten wurden optimiert für DTF 6614x11811 px. Download einzelner Seiten funktioniert als png problemlos. Png hat nach dem Download 6614x11811 px. Lädt man mehrere Seiten gleichzeitig runter haben die png-Dateien nach dem Entpacken aus dem Archiv nur noch 4588x8192 px obwohl ohne Kompression runtergeladen wird und die Pixeleinstellungen stimmen. Die Größen der Seiten ebenso. 

-Have the latest version of the app-Using Windows and Apple-Nothing is loading. -None of my files are available. 

I have created a webpage with less than 1GB of Photos as well as some text and links to youtube however it is stored as a 5.6GB in my Cloud Storage, how can that be ? Why is it being inflated so much?Is that Adobe’s attempt to get me to upgrade my storage (i’m on a 2TB plan already) ? ​@Tarun Saini 

I’m getting the following bizarre pop-up message on launch.“There's no information available for In-App Purchases. Try again later.”Why is this happening?  I just updated the app on my iPad and my iOS version is 26.5.2. 

Getting an error when trying to upload a video for the past few days. Using Google Chrome, have cleared the cache and cookies, checked settings on the account, disconnected and reconnected all linked accounts and also tried using the installed app on my pc as well and still no luck.Any thoughts on what is going on?

I’m unable to Download Old / Unconverted webpages. I get the error converting issue on most of the files.This means that I cant clear out the old files (approx 2GB each) to free up space for new files. ** Please can the team add some temporary storage to my profile until this bug is resolved**error when trying to open the filesnot being able to able to archive / download causes this error  If the team cannot resolve the Download issue, can you please fix the print style sheet so that the webpages can just be printed (properly, with all the text and images) from the Browser. 

Up and down arrows (keyboard) for moving objects around stops working after a few minutes. I have to repeatedly refresh the page to get that functionality back, but only temporarily.

L’outil pipette bug depuis plusieurs semaines maintenant. Il ne prend plus les couleurs. Il m’est donc impossible d’avancer sur des projets.

It's over lagging adobe express i started even single photo can't be edit keep on recovery the file and saving the file then automatically app was closed, even I actived premium account also it's very very worst experience, I don't why I actived the premium account 

Can't find my "Shared With You" files any longer. It used to be under “Files” and then under a drop down menu. They are no where to be found. I work with a team who is constantly sharing files. WHERE ARE THEY?

While trying to remove background and error “Sorry, we were unable to remove background from this image. Please try re-uploading your asset” comes on and will not allow to do anything 

I’m trying to animate my presentation but the animations “play on click” only - it doesn’t allow me to move the animaiton to the “play automatically” section. How can I fix this? thanks! 

Hello, I'm trying to download images from Express and the download will quickly progress to 90% and then get stuck and will never download. There's no error message.  These are images created from 'text to image'. I thought it might be due to being out of generative credits but my plan should allow 1000? I have tried multiple files which all have the same problem and have tried clearing cache and restarting browser. 

Issue: I have Adobe Express activated through Airtel Thanks app and is still valid for next few months. Every time i am working on a project or using any AI tools, the app resets automatically and I have to start all over again. Version: Latest version of Android (Installed on One Plus Pad Go 2 Tablet)Steps taken: Reset Cache and Data, reinstalled app, Restarted the tab, still similar issue.Kindly  find attached video for refrence. Note: I have raised this issue on Google Play store as well and was asked to post the issue here. SACHCircle@gmail.com

Plz be make easy app

I not able to access any on app is all showing error for invalid credentials what to do now