Bug Reports

Today I got my admin to top my AI credits up. They paid for 50,000 and it has not shown up on my account.When I click generate in firefly it still shows the request credit dialogue. please help 

Adobe Firefly is garbage.From the Image>Generative Fill area I upload a picture to edit and nothing happens. No error. Just nothing. I tried dragging it and I tried Upload File. I tried on Safari and I tried on Chrome.It doesn't work.

I have a video of two plates of food on a table, and I want to see the food rotting quickly, however, Firefly is modifying the table, the background, changes the plates and the kind of food on them; and it doesn't rot.Am I doing anything wrong?

Since Adobe switched to 'Market Place' system a few days ago, we haven't been able to use Firefly and Photoshop Ai tool. As an agency, we have three full Creative Cloud packages. I believe this is a global problem. When will this be resolved? I opened a case about this, but I haven't received any response:ADB-42130475-M8R3

Hallo zusammen,seit gestern bekomme ich bei der Nutzung von ChatGPT Image (DALL·E) ständig den Fehler:“Something went wrong. Please try again later.”Der Fehler tritt unabhängig vom Prompt auf. Auch bei sehr einfachen Bildbeschreibungen ist keine Bildgenerierung mehr möglich.✅ Getestet habe ich bereits:Browser-Cache geleert und Browser gewechseltVPN an/ausNeu einloggenAndere Geräte getestetVerschiedene Prompts ausprobiert❌ Ergebnis: Der Fehler bleibt bestehen. Frage an die Community:Haben andere Nutzer das Problem aktuell auch?Gibt es offizielle Informationen oder einen bekannten Workaround?Liegt eventuell eine allgemeine Störung bei DALL·E / GPT Image vor?Danke im Voraus 🙏

Hello, I just lost my Firefly Board, where I had stored all my workflows for several months for use in my training courses. I don't understand! My latest images in ‘files’ have also disappeared. My subscription has also gone from 2,000 to 4,000 credits. Please get back to me as soon as possible.My account is linked to my address ████████████████   Bonjour, je viens de perdre mon tableau Firefly, où j'avais stocké tous mes flux de travail depuis plusieurs mois pour les utiliser dans mes formations. Je ne comprends pas ! Mes dernières images dans « fichiers » ont également disparu. Mon abonnement est également passé de 2 000 à 4 000 crédits. Veuillez me répondre dès que possible. Mon compte est lié à mon adresse ████████████████   PII removed by moderator

Hi there I am trying to do a transparent background png illustration that I made.  I gave it one very simple instruuction and 2 times it wouldn't move and on the other 3 it just jumps the image in fashes.All unusable and I have lost 1250 credits and nothing to show.  Im afraid to keep trying as it keeps using the credits with no results.Any tips on either fixing the issue or reclaiming the lost credits.Thank you in advance.

dün gece en ucuz planı satın aldım , kartımdan oara da çekilmiş ama plan aktifleşmemiş

O prompt está bem claro , mas a imagem gerada não respeita o que foi solicitado e a qualidadeda da imagem está muito baixa. 

Image to video failed many times without error message and used up all my credits. Actually it failed more than it generated  

I'm experiencing other languages other than the English Language when generating images

i had 50,000 credits and spent the day making 40 videos and they were all used up - that doesnʻt seem right. We need a way to track usage as we go... or this is a bug...

I asked it to render a lion protecting a sheep, and it clearly rendered a lion and its lion cub turned into a sheep because it still had a lion tail and lion legs. Pretty awful and this cost me credits? that's terrible.

Acabo de inscribirme ya pague y ahora resulta que no se puede usar esta herramienta, y necesito hacer 3 videos 1 de 3 segundos como la intro otro de 52 segundos y el ultimo de 5 segundos para luego unirlos todos para montar un video de 60 segundos para promocionar mis camisetas de navidad  necesito que me enseñen como hacerlo yo mismo por favor y como se agregan las imagenes los audios y como se le escribe a la caja de textos por favor. saludos wall

When trying to use Firefly, a dialog box opens up with You don't have access to Firefly. But I do. I am the admin on the account. Does anyone else have this problem?  

This screen (attached) showed when I should download the video

This is my biggest complaint. If there's some way to make little items more fully developed, that would be great.

While using boards extensively preparing for my Adobe MAX presentation, I seem to have come across a corruption that can occur when certain images are used in video creation. After a couple of uses, you can no longer target the image as a reference image, the eyedropper tool stops working and the board itself becomes unstable.   Has anyone encountered anything like this?  Can someone reach out to me and help?

"I paid for a one-month subscription to Adobe Firefly for $11.99. The money was charged, but the subscription is not active

Dear Adobe Support Team,I encountered an unexpected error while using Adobe Firefly. The system displayed the following message:An error occurredWe encountered an unexpected issue. Please try refreshing the page or return to the login screen.UUID: f8ab246c-8a39-4603-a1b9-7d6e69bbd128I tried refreshing the page and returning to the login screen, but the issue persists.Could you please investigate this error and let me know how to resolve it?Thank you for your time and assistance.Best regards,

Bonjour,Il est impossible pour moi de me servir des board dans Firefly. J'ai consulté plusieurs forum mais trés peu de solutions sur ce problème.J'ai réalisé toutes les mises a jours possibles sur mac mini M1 et i pad pro 2022,j'ai essayé sur les navigateurs safari, chrome, firefox,j'ai un abonnement pro sur adobe créative cloud, Rien n'y fait ! toujours le même message qui apparait à l'écran et ce depuis une 10zaine de jours....Même problématique pour consulter des boards dans la gallerie adobe, un message apparait me disant que le clonage des fichiers est impossible et me renvoie à la page d'accueil. Quelles sont les solutions svp ????

Used to be able to upload a picture to start the generation process. 

Hellosome of my credits were deducted even though generation failed with the message “Something went wrong”. How can I restore the lost credits to my account?17.10.2025 14:401000 creditsThank youmarcin

Browser is Chrome, OS is Tahoe 26.0.1