Download & Install

For a few months now, the Updates for any of the CC desktop apps have been, and are still, VERY slow to download. And then, it will stall out anywhere from ¼ to ½ way through the download.Adobe acknowledges this by having a “pop-up” message at the bottom of the screen stating there is a problem and they are working/trying to resolve the issue.I have cancelled the downloads, restarted the computer and restarted the whole update process but to no avail. I have done this multiple times and what is puzzling, is that after I do all this, I have to re-install the apps, which I was trying to update, and the download process (of installing the apps from scratch) works just fine … and is installed with the latest updates.It’s just the “Updating” process that has a problem.It is not my computer causing this as all my other apps run and update just fine … and it is not my Internet connection which speed tests at around 170Mbps DL / 40Mbps UL.So, Adobe … why is this happening? It is obviously at y

I'm installing CS5 on my new pc and got error, activation limit. PS is already activated on 2 other devices. Those pc's are long gone, formatted and sold.I'm looking for advice on support, they point me to forum. I read forum, they point you to support. I'm being balled around. Support says "I would like to inform you that we don't manage activations as well as deactivations of the perpetual Licenses from our end. Being an owner of your perpetual licenses you only can manage deactivations and activations from your end"How the heck am I supposed to de-activate them my self? I dont have access to those pc's anymore. Support don't have ability to deactivate my old product? I'm not buying that. They're saying no-can-do and are trying to sell me their new subsriptions too on the same breath. Every time on chat.Am I screwed now and forced to buy new photoshop? (certainly not any kind of subs.based software!) Is this how support is treating their customers nowadays?

Hej,Jag har bytt dator och ska installera Indesign CS6. Den går inte att aktivera och jag har inga aktiverade datorer på produkten. Använder microsoft operativsystem.Jag har installerat från min adobe sida, men produkten upphör att fungera efter ett tag eftersom jag inte kan aktivera den.Hoppas ni kan hjälpa mig

I noticed this morning that all of my Adobe apps were behaving strangley. Acrobat insisting it's not registered. Premiere refusing to load projects that used the I-frame MPEG codec. I go to the CC Desktop app and on the Apps tab it just shows blank. Under Preferences I notice it now says that future CC Desktop updates will only be available for Windows 11 and higher. Am I screwed here, or are the Adobe servers just having a prolonged hiccup?

Hi, I bought the Photoshop CS6 Full Extended version online and recently when I try to re-install to my PC, it keeps asking me to input the serial number, however, I only have the licence key and can't find the serial number in the email.  Could you please tell me what should I do ?   Thanks, Amy

I have a registered Photoshop CS6 upgrade license (upgraded from CS4). The CS6 serial number is visible on my Adobe account and matches what I am entering. I properly deactivated CS6 on my old PC (Help > Deactivate) before moving to a new Windows 11 PC.On the new PC I have tried, over many attempts:Clean installs from multiple sources: my backup installer, the download from my Adobe account page, and finally my original purchase disc Full uninstall and registry cleanup between attempts Running the installer and the application as administrator Installing the Creative Cloud desktop app and signing in before installing/launching CS6 Offline activation Verified correct system clock/date/timezone, no antivirus interference, no Adobe entries in the hosts file The new QR-code sign-in method (per helpx.adobe.com/x-productkb/global/reactivate-older-apps.html)Current state, using the original purchase disc installer:The installer accepted my serial and displayed: "Your serial number for Adob

Houve um problema ao instalar o photoshop. 

Meu computador é um iMac 2020 e o sistema operacional dele é o OS Catalina 10.15.8. Tenho direito de instalar os aplicativos do plano que comprei e quero saber como faço para instalar os softwares que tenho direito de utilizar?

Hi,my laptop has only directx 11 and the latest version i could install should be  24.4.1.The oldest version at Creative Cloud Desktop is 26. Is there another way to get get version  24.4.1 ? Thanks for help!

Hello, I installed the latest version of Photoshop 2026 on my MacBook Pro with macOS Ventura 13.7.8, and it indicated that this version would run without any issues on my computer. I deleted the old version of Photoshop. After installation, Photoshop won’t launch, and it tells me that it’s not compatible with my system and that I need to update it, which isn’t possible on this Mac. Okay, I thought, I’ll go back to the old Photoshop 2025, but when I launched the CC Launcher, clicked on the three dots next to the Photoshop tile in the Applications section, I couldn’t find the “older versions” option that was always there before.Thank you   

I just spend several hours on the phone with Customer Service which is obviously not located in the US. The problem never did get resolved mostly because of the language barrier. Then the online options make it very difficult to lodge a complaint or try to get help. I had to go back to the 800 sales number and repurchase my software upgrade and cancel the previous order to create a workaround for the problem. Adobe doesn't have a great customer service reputation anyway--guess they don't care because they figure they have a captive audience--but it seems it gets worse every time I have to deal with it.

It was deleted by accident when it did the last update.I look for "other versions" but it only shows lots of version 23. I need version 22 (2021).Please help! 

I have an old Photoshop license (CS6). I recently changed laptops. I deactivated and removed on the old one but I cannot install on the new one. It is not accepting the serial number. The customer service is not able to help because they are trained to only handle subscription products. I have bought a perpetual license and I should be able to use it however many years I want. Please help!.

Dear Adobe Team,I had to replace my laptop and would like to install Adobe Photoshop CS6 on the new one.I deactivated Photoshop on the old laptop - I took screenshots. However, I am still receiving an erroneous error message stating that my serial number is already in use on the maximum of two computers.It appears the usage counter was not reset during deactivation.I would appreciate it if you could either reset the computer usage counter or send me a replacement serial number for registration.Do you need the serial number from me, or a photo of the original packaging showing the product code?Thank you in advance for your help!Best regards from HamburgMirjam Ipsen

I have a plugin that requires that version, and I’ve recently switched from windows to Mac and need to get that version installed on my new max so I can use my plugin.

Bonjour,  J'ai changé d'ordinateur mon ancien étant complètement finit. J'ai réinstallé mon Adobe Digital Edistion et j'essai de donner l'autorisation à l'ordinateur mais j'ai un message rouge qui ce lit comme ceci :vous pouvez accorder une autorisation à cet ordinateur à condition de ne pas utiliser un ID etc...Comment je fais puisque l'ordinateur n'existe plus?  Merci

Does not update at all. Gets to 50% if lucky and stops.

I got this messages when i open both of my adobe PS v 27.0.0 and v 26.11.6I have subscription, other versions are not compatible with windows 10 so its not possible to update. I need help, i have projects with deadlines. I don have time to find solutions so someone of the Adobe do it. If its not possible i dont want to pay and i dont want to pay cancellation fee too, so you can find and fix the solution ASAP or delete my subscruption. I pay because i dont want problems.  

Hello, I have a perpetual license of Acrobat Pro (Version 12) registered to my Adobe ID account.I recently lost my previous computer and couldn't deactivate the software. Now, installing it on my new laptop gives me the "Activation limit reached" error.I already tried deleting the SLStore/SLCache folders and rebooting, but the same error occurs right after entering the serial number. Since this is an older version, the "Activated devices" section on my Adobe Account page is empty, so I cannot manage it myself.Could an Adobe staff member please help me reset the activation count for my registered serial number? Thank you.

I selected the 19.99 plan that gets you Lightroom and photoshop in one. Once I selected that package it walked me right to Lightroom but how do I get photoshop? 

I'm srilanaka citizen with srilankan bank acocunt..I'm trying to buy a new creative Cloud subscription from Sri Lanka, but I've tried repeatedly and still can't complete the payment. It just keeps showing the error: "We couldn't process your payment. Please check your payment details. If the issue persists, try another payment method or contact your bank."I made sure my Adobe region is correctly set to Sri Lanka and tried both my Visa and Mastercard. The weird part is, I called my bank and they confirmed that they haven't even received any payment or verification attempts from Adobe! There are zero failed transactions showing on their side, so Adobe's system is blocking it before it even hits the bank?Can someone please help me out? I really need this subscription and I'm honestly so desperate right now

I recently installed Adobe DNG Converter, and now I would like to uninstall it. However, it doesn't appear in either the Windows Control Panel or the list of installed apps, so I have no way to remove it. Is there a way to perform a clean uninstall of Adobe DNG Converter, including removing any remaining files and settings?

Please give me the download link for the Lightroom Classic version 12 with macOS Monterey.I can't find lightroom classic version 12 in creative cloud. Give me the download link for lightroom version 12 on macOS Monterey.

I recently installed Adobe DNG Converter, and now I'd like to uninstall it. However, the program doesn't appear in either the Windows Control Panel or the list of installed apps, so I'm unable to uninstall it. Is there any way to perform a clean uninstall of the program?*This post has been moved by a moderator.