Questions

I am trying to transfer files from my school account to my personal before my college shuts my account but I keep on getting this email. I have tried transferring some files before and it worked but since then I haven’t been able to transfer any others. I have enough storage and these files have not been transferred before and I urgently need to transfer these files before my college shuts my account down.

I am trying to transfer files from my school account to my personal before my college shuts my account but I keep on getting this email after I have selected the files to transfer.I have tried transferring some files before and it worked but since then I haven’t been able to transfer any others.The files show up in the file picker and are all saved to the creative cloud none of them have been transfered before.I have tried the steps in the guide that gives the sugestions on what to do but none of those problems work.I have enough storage and these files have not been transferred before and I urgently need to transfer these files before my college shuts my account down.

Hello to all Issue is that creative cloud sees the Premiere 2018 app, everything looks fine, enterprise account is alive and well, but when we try to open Premiere we get pushed to Sign In and then, after signing in, we get Trial option.  If we even try trial, we get looped back to sign in.We installed latest Premiere and it works fine.Is there some change in the licensing?  Thank you 

I have recently been having the same issues across Indesign, Illustrator, and Photoshop: my CC Libraries window is unresponsive. I use this feature a lot to have my company color swatches constantly on hand no matter the platform and to share with vendors and other coworkers but recently its been unusable.Issues:It's the only window to freeze (everything else works in the program),Sometimes when it does work, if I click one color it actually uses another color that I did not clickClosing and reopening the window and/or the program itself does not help.This started in December 2020. I have since updated all of my programs twice but that doesn't seem to have helped. The issue still continues. 

Hi, we need to have our invoices, but they seem to have disappeared from the admin. Can you help us please?

Buongiorno, posso avere il link della chat? Grazie

Hi Everyone,  I'm curious if there are any users out there from Health Care? We currently can't use cloud based systems b/c of privacy concerns. Wondering how others have navigated this with the Adobe Suite?  thanks. 

Hi all,Posting here because I've hit a wall with chat support and I've seen at least one other thread describing the same issue, so I'm hoping a moderator or product team member can weigh in.**The setup:**- I'm the System Administrator on our Adobe Teams (Business) plan.- I'm trying to install the official "Adobe for Creativity" connector inside Claude (the Anthropic/Adobe MCP integration launched April 28, 2026).- When I click Connect in Claude and the Adobe sign-in window opens, it fails immediately with: **"Your organization does not allow access to third party applications."**- The window header shows "Enterprise ID" and the URL is https://adobeid-na1.services.adobe.com/ims/fromSusi.**What I've already verified:**- "Allow users to integrate apps" is enabled in Admin Console > Products > App Integrations.- Claude does not appear in the "Add App Integrations" list and there's no Claude entry under "User-accepted integrations."- Tried multiple browsers, incognito, cleared cache,

Right now Adobe only supports provisioning on enterprise accounts from Azure AD and Google.  You can do SAML SSO with Okta but not assign or remove licenses or create accounts. Many organizations (including mine) have centralized our AAA at Okta and it would be great if Adobe supported provisioning through Okta as well. From what Okta has said, they would need Adobe to submit a SCIM setup to them, this isn't something they can do on their own. I'm sure my organization is not an outlier considering how many orgs use Okta as a login system. Thanks 

I plan to change the payment method for our corporate licensing plan. Bank transfer to credit card.I contacted Adobe and they said it's not possible to change it; I have to cancel the current licenses and purchase new licenses with the desired payment method (credit card).Since I will be using the same licenses and assigning them to existing users, will they have to log in again to continue using Adobe Acrobat Pro?

i use Photoshop in my company ( Primaria Constanta) plan Adobe for Teams.i want to use a free trial of Premiere … i sent a request to my supervisor for Premiere (we don't have Premiere licence … so she can only deny my request …  there is no option for free trial or accept)i log out and loggend in again, but the option for free trial is opening an pop-up window with only option to request for new licenceis there an option to use a free trial of Premiere if my company plan includes only Photoshop ? 

I misused my school email address and set up a personal account. I have not been able to switch it to a business account to access my school files.

The Philippines has a new regulation from the Bureau of Internal Revenue (BIR). This is for companies to only use digital service providers (DSPs), in this case, Adobe, that comply with the regulations. The criteria is as follows:Have a local presence/office in the Philippines, ORAs a non-resident digital service provider (DSP), be registered with the BIR for compliance.Does Adobe check either?Thanks.

I have been trying to install abode apps through the business profile. It keeps failing and display error code 151. Only premiere is able to be installed, Ae, Illustrator and Photoshop failed. I’ve followed the troubleshooting suggestions of reinstalling creative cloud, uninstalling everything then using adobe creative cloud cleaner to delete everything and reinstalling creative cloud. Nothing works. still displaying the same error code. 

Hello Adobe Community,I am from Bangladesh and I am trying to purchase 15–20 Adobe Creative Cloud Pro accounts for different clients. However, I am facing persistent payment failures and I am unable to complete the transactions. I am hoping someone from the community or an Adobe staff member can guide me toward a proper solution.PAYMENT METHODS I HAVE TRIEDHere is a summary of everything I have attempted so far:• BRAC Bank PLC Debit Card (Bangladesh) → Failed• Payoneer Mastercard Physical Card → Failed• Redot Pay Virtual Card → Failed• BRAC Bank PLC Credit Card (via a family member's Adobe account) → 1st account succeeded, 2nd account failed with error• Eastern Bank PLC Credit Card (via a friend's Adobe account) → SucceededI have attached screenshots of the error messages for reference.MY QUESTIONS1. Why is Adobe's payment system blocking multiple sequential purchases from Bangladesh, even when using different cards and accounts?2. Is there an approved method for purchasing 15–20 accou

I’ve been getting error code 151 when installing photoshop, illustrator and after effects.I have tried the following troubleshooting steps:Reinstalling creative cloud Uninstalling cc, then using adobe cc cleaner tool to delete everything, resetting my computer, then reinstalling cc.  

Hello,I need advice regarding my Adobe account and subscription.My Creative Cloud Pro subscription is paid with my personal bank card, and Adobe sends invoices and payment confirmations directly to me.However, my Adobe account is linked to my school email address and appears under the organization Hyria koulutus Oy.My studies ended on May 4, 2026, and I will soon lose access to this school email account.The school IT department has confirmed that they cannot manage this subscription because it is billed directly to me. At the same time, Adobe Support pages identify my account as part of an organization and instruct me to contact the organization administrator.Another issue is that my Adobe account shows no billing history under the Hyria profile, even though Adobe charges me monthly and sends invoices in my name.How can I: Transfer this subscription to a personal email address? Keep my files, projects, and subscription active after my school email account is closed? Remove the conn

I'm trying to cancel an Adobe for Teams free trial and I'm stuck.I'm the admin of the organization. Adobe support told me that under Admin Console → Billing → Plans and Licenses → Manage, there should be a "Cancel licenses" option next to "Add licenses" and "Change plan."However, I only see: Add licenses Change plan There is no "Cancel licenses" option.I've checked both my Personal and Business profiles, and it's the same on both. The free trial is still active.Has anyone else run into this? Is this a UI bug, a processing delay after changing plans, or is there another way to cancel the Teams trial?Any help would be appreciated.

I have had an Adobe account for years with about 75 users.  I have never had an Account Manager as far as I know.  Today I received an email with a subject of "Immediate Attention Requested | Individual Accounts" This is the body of the message -    "As your Account Manager at Adobe, I wanted to bring to your attention to flagged multiple sign-ups under your domain that urgently need to be consolidated under your admin control. This misalignment can lead to security risks, compliance issues, and operational inefficiencies.   By consolidating these licenses into your team account, you’ll benefit from: ✔ Full ownership and control over Adobe licenses✔ Simplified billing and compliance management✔ Enhanced security and seamless collaboration✔ Smooth transition with zero downtime✔ Prorated refunds for cancelled individual licenses   Shall we proceed with the consolidation? Should I send you the approval link?"   Is this real or a

Everytime I want to add a plugin or download something to my desktop via Creative Cloud, I keep being asked for the Admin name and password. I thought I was and my login info doesn’t work.How do I find out how to access this please? It’s stopping my creative flow!

I would like to integrate Claude into Abode, but am getting ‘Your organization does not allow access to third party applications’ before I am able to input my Adobe credentials.  I have the setting turned on to allow staff to integrate apps and Claude is not an an option on my list on ‘Add App Integrations’ in Adobe.  Any thoughts?

1. The user profile cannot be selected upon first login,  the authentication process is running correctly,(When logging in with the account details in a browser, the user has two profiles: business and personal. The license is attached to the business profile.)2. Why is there no access to the assigned license and the ability to activate the product?  After logging in, you'll see your personal ADOBE ID account. The pop-up window offers the following options: purchase start the free trial version log out/exit AdobeCannot run adobe acrobat classic

주문은 보이는데 플랜에는 “유료 플랜 없음”으로 표시되어 직접 취소가 불가능합니다.근무시간 때문에 채팅 상담이 어렵습니다.구매 후 14일 이내 환불 요청 의사를 남깁니다.

On one of our Macs, the Creative Cloud Desktop App “Home” module is stuck at version 1.1.9 instead of 6.9.0.619 like the rest of our Macs. I’ve tried repairing and then uninstalling/reinstalling, but nothing seems to help.Does anyone know how to fix? 

Trying to access Firefly Precision Flow and Markup using Enterprise account with chrome browser on Windows but both options disappear when I login. Have seen elsewhere administrator needs to grant access in admin console but would anyone know where/what exactly to enable or possibly have screenshot? Thanks