Questions

Greetings,  I would have replied to my initial post, but its locked, so I have to make a new one.My Acrobat Adobe account says I have a premium subscription, which is in the 7-day Trial. However, when I go to manage subscription the App Store shows no sign of the subscription, despite the fact that I signed up on my iPad. I even double checked my Google Play account, and there is not sign of the subscription there. How do I cancel the subscription when the places to cancel it do not show it exists?I do not wish to be charged repeatedly for something I don’t have the means to cancel. Some actual assistance would be wonderful. Best,CCHSanders

Greetings, I just signed up for a 7-day trial for Acrobat Reader Mobile. I tried to go back and cancel the subscription, but when I go to my subscriptions in the App Store, it does not show the subscription. However, when I look at the actually app it shows that I am subscribed. How do I cancel the subscription when the place to cancel it does not acknowledge my use of the app?Please help before the trial is over. Best,Christine Sanders 

I was downloading , I needed a p d f for my files , and I downloaded them to my thousand I went to recover them to open them up , and it had a password , I don't know how that happened , I never created it

hello! I am so sorry for my mistake, i forgot to cancel my subscription due to hard time in university. i read there is free refund i you cancel within 14 days, but how can i request the refund? Please, i am a student with low budget, please understand. i read the article you answered on other questions but still dont understand where should i send the request! please help 

Eu instalei o aplicativo Adobe, mais n sabia e nem fui avisado que eles iria descontar um valor de uma assinatura no débito automático, e eu cancelei a assinatura mais até agora não fui reembolsado do valor descontado, e tenho que receber esse valor de volta porque era pra algo importante!!

Couldnt edit the image

I have subscribed to AI Assistance however, it is not reflected on my laptop Adobe Application. its only appear on mobile app 

hello! I am so sorry for my mistake, i forgot to cancel my subscription due to hard time in university. i read there is free refund i you cancel within 14 days, but how can i request the refund? Please, i am a student with low budget, please understand. i read the article you answered on other questions but still dont understand where should i send the request! please help!

It just started happening when i want to open a pdf file with adobe , but instead it just turns out black . I also tried to uninstall and install it again but it did not help. 

I’ve login and went to manage my account did everything I was supposed to do then it takes me to another screen to sign in again with my email but won’t let me login. And I just want to cancel my monthly subscription I no longer use it  

Please provide a refund for me. I did not want a subscription. It has been cancelled already, please refund

I did one month subscription on 17th of February my next payment was due on 17th March for next one month  But I got charged 69.99 € annual subscription on 26th February which i dont intend to pay or continue as I got much cheaper option for that.Also at the time of initial subscription I was told that i would get a reminder 2 days prior to my next payment. I never got any reminder for taking one whole year subscription from my account.Kindly refund this amount as soon as possible as im not availing the service which I got charged for 

ngresé al plan gratuito y a los 3 días cancelé y aún así me cobraron el adobe normal por 99 pesos y adobe 2 por 299 , como y donde debo escribir o que debo hacer para que me reembolsen el Importe de ambos cargos. Indebidos . Tienen mi correo también para indicarme que procede en este cobro indebido . 

Can ı access my old files?I accidentally deleted.??... the application on my device but when ı resorted it al my old files were gone.They were wery important for my education and ı need them now.Can ı get them back?Please help me

I accidentally renewed my 1-year Acrobat Premium - Yearly subscription. I notified you to request a refund, but you refused.Okay. When I log back into my account, it's still a free account. I don't understand what you want from me.I have the invoice for my one-year package. I can provide it if you need it.

I  noticed that my adobe acrobat pro has no 'erase a drawing' toolI downloaded this app in samsung galaxy tab s10+.However if i opened the web version of adobe, the eraser tool is there.   why is that so? is that any solution to this?

Fui cobrado mesmo após cancelar a assinatura dentro do período de testes.

Non funziona Acrobat ma io ho già acquistato 

I saw that on Android the functions of Adobe's fill and sign application are merged into the PDF reader application.But I ran into a problem, in English it works fine, but in Arabic or Hebrew after you fill in a text box and move to the next field, the typed field disappears, and only if you click on the location of the field it appears again, until you move to the next field, and when saving the document it does not appear, I made sure that the color of the text Black (in the old fill & sing app it worked fine).In other words, it is not possible to fill out a form in the PDF reader application in Arabic or Hebrew, I would appreciate any help.Thank you

How do I claim a refund if I accidentally purchased a subscription 

I can’t find my subscription anywhere but imbeing charged $19.99 every month.

I need to cancel my Adobe account subscription 

Hi all,I have a One plus pad 2 and I love the auto split view feature.I use the official Gmail app for Pad 2 and when I click on any PDF, the window splits: Gmail stays on the left and Acrobat Reader opens the PDF file on the right half of the screen. It used to be great and still works with images (jpg, etc.), but it stopped working a few weeks ago.Now when I preview a PDF, the right half of the screen is completely white, no preview at all.Also, if I open the PDF from Archive, sometimes it doesn't even open.My only option is to download the PDF from Gmail every time and open it with Acrobat. It's a real pain, and it takes away the convenience of before.I've tried uninstalling Acrobat, reinstalling it, but nothing, it still doesn't work...Has anyone with the same problem found a solution?Any help would be great!Thanks a lot!

How can I check my refund status ? I filled the refund form very quickly after doing accidental purchase. Please help

Não consigo combinar arquivos.Sempre aparece a mensagem: “Não é possível converter o arquivo”. O que está acontecendo? Preciso concluir minhas edições e juntar os arquivos.