Questions

Hi there, I am having a bizarre problem with sending out an agreement for signing using Adobe Sign. I usually send agreements to 2 x signatories, I then approve, and it goes the the next 2 x signatories. In this instances for some reason the 1st signatory has not received a request to sign. I can see in my "In progress" dashboard that MY NAME is listed in the "Recipients" section where usually the first recipients name that has to sign first usually is quoted. It makes it seem like there is something that I have to action before it will be sent to the signatories. I have tried "sending reminders" however the first signatories name does not come up in the "active parties" to receive a "right now" reminder....it says those reminders can only be sent to active or completed recipients but the only recipients that show up that I can send that reminder to are the people CC'd on the agreement. I am very confused and have tried "mofiying" the agreement to no avail. I have also tried addin

Hello,I received an email with a request to sign an employment contract, but it shows the wrong surname (my maiden name). I have checked my surname everywhere in the settings and have not found any discrepancies. Could you please help me change it?Thank you.

Hi, I received a job offer via Workday which I have to sign via e-Sign. I clicked on e-Sign and signed the job contract, but Workday still has the task as "Review"; the same happens with another doc (insurance policy). Meaning the tasks are still somehow pending from my side, and since Workday doesn't have the task as completed, I can't even download a copy of the signed job contract, etc. Ah, and when I open the task again by clicking on Review, and try to sign it again by clicking on e-Sign by Adobe Sign, Adobe shows that the doc has already been signed, in red. And then there's a "Close" button. I contacted the company but haven't gotten any response yet. TY.

I am testing this currently. When I send this, I receive an email with confirmation. Within this email is this comment: When <email> completes <Document> all parties will receive a final PDF copy by email.Does this mean that EVERY person in the Send box that a document is sent to for signature, will receive notification when each person signs it??? If so, can this be deactivated??

I am getting below error while connecting Adobe sign from salesforce org . My salesforce org is enterprise edition. can you confirm adobe support to this salesforce edition   [Moderator moved this from the Using the Community forum (which is the forum for issues using the forums) to the Sign forum so that proper help can be offered.]

2 of the 5 people have signed the document. Person 3 can't find the document to sign. Is there a way to resend the document with the two previous signatures to person 3 and continue the signing chain to persons 4 and 5. I am hoping to not have to start the whole process over and have persons 1 and 2 resign.

Hello , Is anyone facing this issue. Its taking too long to load a document for signing more than 5-7 mins.Any possible reason and how to resolve, tried with different users Regards,Zuber S

When customer's try to access the document on a mobile device, they're propted to accept the legal notice before proceeding to sign it. Recently, we encounterd issues with customers using iPhones, that the notification to accept is not displayed, and they get an error saying "You must accept the legal notices before proceeding".   Any idea on the cause and how to resolve it?

Bonjour probleme lorsque je remplis un formulaire adobe sign quand je selectione une date le format n'est pas bon voici des images

Adobe sign으로 전자 서명을 진행하고 있습니다.  간혹 sign을 요청하고자 하는 파일의 용량이 큰 경우 서명을 요청하지 못하는 상태가 되는데  전자 서명 요청을 할 수 있는 파일의 최대 용량을 알고싶습니다.  또한, 최대 용량을 넘어서더라도 전자 서명을 요청할 수 있는 방법이 있을까요?

Necesito imprimir el acuerdo enviado junto con la auditoría de que no ha sido firmado. Esto se puede hacer junto?

"Participant 1" In my workflow has to select whether or not they are married. In this case, "Participant 2" would need to sign a specific conditional signature in the form. If "Participant 1" is not married, "Participant 2" no longer will exist. I need to keep "Participant 2" linked to the signature box specific to the Spouse, even when there is no "Participant 2," so that no other Recipients will be assigned that fillable signature. I need the other recipients in the work flow to still be assigned to their own boxes without being bumped up and assigned the wrong fillables. Is there a way to accomplish this?

I have the same problem. The developer did not even fixed after many years

I'm trying to integrate Adobe Acrobat Sign with Salesforce, but I'm getting the following error:   access_denied : Please contact Adobe Acrobat Sign support to make sure your account is ready to use Adobe Acrobat Sign for Salesforce. Your account tier may not be at the proper level to proceed.   My Account [Personal information removed by moderator] is Enterprise Account but when I trying to connect Adobe E-Sign with my Salesforce Sandbox, it is giving me error.

Can i get audit report appended to all my documents after e-signing?

So I have been using Adobe e-sign for the last year and it has done everything we as a business need it to, however in the last week my adobe has updated and it is awful! As a company we have an adobe pdf form that we use for employee expense forms, however once these are filled out and sent over to us in accounts to send to the relevant manager for signing, when we send for e-sign through adobe all of the information that has been typed into it disappears and it sends a blank document to the manager to sign. To get around this we have to save every unsigned expense form and then upload and send for signature through the outlook add on, this is very long winded and a duplication of work... Also, we have forms within the company that need to be sent to a form filler to fill out and then sent on to the manager for signature, the new e-sign doesn't give me the option to select someone as a form filler anymore which means that it no longer serves the purpose!!

I have started getting an issue where a client is signing a document but when I get the document back, the signature is upside down and in the wrong place. Has anyone else had this issue and what can I do to correct it without having to resend to the client? 

Hi, I have a PDF document I'd like to be digitally signed by others via Adobe Sign. When users receive the document they'are unable to sign it with a digital certificate (they can sign drawing and uploading an image), buy I want that, every user has a digital certificate, can sign with the certificate. When I prepare the PDF file to be sent by Adobe Sign I cannot see the type Digital Signature in the field options, I only can see Signature, Initials and Signature Block, but not Digital Signature.Am I missing anything?REgards,

Hi, In an Adobe Sign template, I have text fields where multi-line data entry is enabled.I set the maximum character length to 500, but if the signer enters one word per line, a scroll bar appears in the text field. This means the user (or recipient) cannot see the text that has scrolled out of view in the PDF.Is there any way to lock the scroll bar so that the user cannot enter more text once the visible space in the text field is filled?Or, alternatively, is there a way to automatically prevent hidden/overflow text in multi-line fields in Adobe Sign templates?In the downloaded pdf the user cannot see the text that has scrolled out of view Is there any way to fix this ?Thanks,Sreejesh

At our company we use Adobe to send agreements to customers daily. One customer in particular is receiving a reminder weekly to sign a document, when he already did months ago. I turned off the reminders and even deleted the document, and he's still receving the reminder emails. Is this a glitch or is there something else I can do?

I request an e-signature on a document, I add the recipient email addresses, I edit and review fields, and I add the fields along with the signature field. But no one is receiving an email notification about signing the document. I've tried Office 365 and Gmail addresses, but no one is receiving an email requesting a signature. Please help, and I appreciate your time.

So, I frequently have to get someone to sign an agreement, and then I have to send the agreement to an external agency to get their signature.  I am aware this breaks the audit trail, but it is what is needed.I used to be able to print to pdf to flatten the agreement and then sign on top of the pre-signed agreement, but now I recieve the following error"%%[ ProductName: Distiller ]%%This PostScript file was created from an encrypted PDF file.Redistilling encrypted PDF is not permitted.%%[ Flushing: rest of job (to end-of-file) will be ignored ]%%%%[ Warning: PostScript error. No PDF file produced. ] %%"Any idea how to work around this so I can sign on top of this pre-signed agreement?

As soon as the client signs the first box, Adobe completes the document and sends it!  There are still 3 further boxes to complete.  Why is this happening?  

I use Adobe Acrobat Sign to get electronic signatures on documents.  People are always confused with the date section, which always lists the date as DAY/MO/YEAR, so that August 10, 2025 is listed as 10/8/25 rather than the US standard 8/10/25.  As a result, I ALWAYS get calls from signers saying that the date is showing up 'wrong'.  I finally decided to contact Adobe customer support and was told that I need an 'enterprise level subscription' in order to show the signing date in the proper US format.  I know the United States is one of a minority of countries (along with Canada, Greenland, the Philippines, Kenya and a few others) that use the MO/DAY/YEAR format, but shouldn't there be a simple setting or adjustment for this in Adobe Acrobat?  Instead, Adobe is forcing everyone who uses the US format to pay through the nose  in order to enable 'Global sign setting 3' that will show the date as MO/DAY/YEAR.  The cost to do this is excessive:

Hi, I need some help for reusable templates.  I dont get option 4 and 5 in my portal and if someone can help, it will be greatly appreciated.