Questions

I entered a free trial for adobe creative cloud but I have no money, I forgot to cancel it and now it won't let me because "My payment method is outdated" And is sending mass charges to my card everyday trying to squeeze non existent money instead of letting me cancel it.

Hi. I received an e-mail reminder about annual renewal subscription due in January.  It had a "Click here" link to update my payment details.Naturally suspicious, I forwarded it to Adobe report phishing and received the incredibly useless and annoyingly vague reply that "it appears to be genuine". (Needless to say I didn't click)Can anyone from Adobe please tell me:1) Do Adobe still send these type of emails out?2) If so, why, when every other large company in the world have long moved away from this easy for scammers to copy method, are Adobe using it?Thanks

I purchased Adobe Photoshop Elements 2026 but I can't access it. I get the "Your Photoshop Elements 2026 license has been suspended." message.  When I follow the link to reactivate it, I get a 404 - Page not found.Please advise.

확인해주세요Adobe ID: REMOVED주문 번호: AD04633210091CKR   This is a public forum, not Adobe support... do not post private information... Moderator

Hi everybody, I want to buy Photoshop Elements 2024 but cant find it anywhere for purchase, anybody knows how? I have tried Amazon and others but out of stock.

Eu tenho um plano Anual com mensalidades de 57,20 e resolveram me cobrar neste mês 104,00 referente à sétima mensalidade, e no próximo mês TAMBÉM vão me cobrar esse valor. Até mesmo se eu tentar cancelar o plano vão me cobrar mais 104,00 a mais. ESTÃO ME DANDO GOLPE VOCÊS DA ADOBE!

Hey there. I keep getting emails and notifications saying that there is an issue with my payment, but there is not. My subscription is running and the money for the subscriptions are being pulled from my card - every month. I have a lot of outdated cards in the list where I can choose payment option (those are not selected), but can this be related to this. I can not find a way to remove them to check if that is the cause of the problem. The "new" card that I added as payment option is valid for many years to come and there is money on the card for this transaction every month. So, please stop spaming me with theese eamails/notifications.  /Joachim

Hello, I subscribed to a free trial and forgot to cancel it, when the time that I want to cancel it there is no cancellation option in my account. Yesterday I was billed for the monthly subscription. Can I request a refund for this? 

회사의 개별 프로젝트용으로 구독했습니다.사업이 종료되어 더이상 이용을 희망하지 않는데, 자동결제로 인해 구독이 연장되었습니다. 플랜 구독 취소는 완료했습니다.마지막 요금 환불을 요청드립니다. 감사합니다.

I have cancelled adobe acrobat before free trial ends, but only Ai assistant trial ended not adobe acrobat proIt's charging me, kindly look into the issue

I have two payment cards connected to my account and would like to remove one of them, how do I do so?

Hello Adobe Support Team, I hope you are doing well.I would like to ask for guidance regarding device usage for Adobe Lightroom. I currently own four computers; two Windows and two Mac devices. Due to my workflow, I actively use three of these devices for Lightroom (cloud-base) editing on a regular basis.I understand the current device activation limits, however I wanted to ask if there is any possible solution to use Lightroom on three devices under an individual plan, without upgrading to a Team plan.Another challenge I face is that I frequently have to log in again and re-enter my password when switching between devices. As someone who moves between systems daily, this becomes quite time-consuming and interrupts my workflow.Is there any recommended setup, setting, or alternative approach that would:Allow smoother use across three devices, orReduce the need to repeatedly sign in when switching computers?I would really appreciate your advice on the best possible solution wit

I want to refund my funds, you've Auto deduct to my gcash account. The amount you get to my gcash account is 3,400 Philippines money.

Hi, quick question, I have the exact same problem. How did you solve it and how did you contact the technical support team? The backend is so confusing.

어도비 구독 갱신 시 기존 결제 방식을 사용 할 수 없어서 카카오페이 결제를 새로 추가해 결제를 하였으나 구독 갱신이 안되고 계속 결제하라고 뜸로그아웃 후 재 로그인, 카카오톡 계정 연결 시도에도 안됨

i have cancelled my plan but still i haven't recieved any refund and also why do i have same plan shown twicw like i cancelled adobe ai plan which was already with the acrobat plan but still i have another plan of 400 something which has the same name as te adobe ai pro or something like that plz help me i want my refund

I’m currently on an Adobe Student plan, and my subscription is set to renew in mid-January. I will still be enrolled as a student throughout 2026 and would like to continue on the student plan at the student rate until I graduate. I can provide enrollment documentation if needed. However, I haven’t been able to find a billing email, forum category, or support chat that clearly addresses this, and I also can’t find any written guidance explaining how to extend or re-verify student eligibility. Does anyone know the correct process or how to contact the right team to handle this?

Hello all, Adobe just charged my account (like 20minutes ago, I forgot to cancel it) with the fee of the annual plan, and started a new year of subscription.I didn't wanted to renew it, but he cancellation fee is over $100. Is there any opportunity to cancel the whole year without a fee? Thank you.

플렌 변경하고 취소했는데 환불도 안 들어오고 원래 가격의 플렌도 결제가 되었어요ㅠㅠ환불 부탁드립니다🙏🙏

I've been charged three times now and need a refund for two payments. How do I do this? How do I contact ANYONE at Adobe to discuss, without using a phone?!

I'm missing invoices from Adobe Rush for October and November, how can I get them?

BonjourJ'ai renouvelé mon abonnement mensuel "Formule Photographie" en mai 2025, par un abonnement d'un an. Au moment du paiement, il a été précisé à l'écran ceci (pour me rembourser le mois en cours déjà payé):  Vous recevrez un remboursement de 11,39 €Ce remboursement correspond au reliquat de période payante de votre abonnement Formule Photographie (20 Go) ; vous le recevrez dans les 5 jours ouvrables.   Ne voyant rien arriver, j'ai contacté ADOBE par chat le 22 septembre dernier. On m'a demandé de vérifier auprès de ma banque si j'avais bien reçu le remboursement car pour eux, il était bien parti le 16 mai. Malgré ma copie écran des mouvements bancaires avec ADOBE, montrant qu'il n'y avait aucun remboursement de leur part mais que des prélèvements, impossible d'avoir une conversation pertinente car le CHAT tournait en rond et me redemandait de vérifier auprès de ma banque.J'ai vu dans la communauté que malheurement, je n'étais pas la seule à avoir

구독 취소는 됐는데 카드 취소 환불에 대한내용은 메일이 안왔어요.결제된 카드 취소는 어떻게 되는건가요?

Já efetuaram a cobrando, MAS NÃO CONSIGO TER ACESSO AOS APLICATIVOS. Já não basta que fizeram a cobrança do valor incorreto, muito maior que o valor normal, já é um escárnio a Adobe não oferecer suporte para o Brasil, agora ser cobrado por valores incorretos e não conseguir usar os aplicativos, é allgo absurdo

Issue with my Lightroom signed in with correct account Apple ID but one year subscription and it always says no subscription how can I fix this.  Apple support said all is good on their side