Questions

My Adobe account service plans will not show up. This wasn’t the case last time I extended my free trial. For context, I signed up about 2 weeks ago for a free trial, and then on the day it was going to expire, I saw that it can be extended for another 1 week, so I chose that option. Then today, as I am about to cancel my extended trial, my plans conveniently will not show up. Here is everything I have tried:cleared my browser cookies and cache signed out and signed back in again tried using Safari browser (instead of Chrome) tried it on my phone tried to remove my credit card information so that payment will not go through, but apparently there is not option at all to remove your card information. I can only edit the card details (it will detect if there is a wrong digit or cvv) or replace it with a new payment method. No option to remove at all. tried to look for a way to contact live support here: https://helpx.adobe.com/ph_en/contact.html and saw a “Start now” link at the bottom un

您好，       我於 2026 年 7 月 27 日在學校的公共電腦使用 Acrobat Pro 的 7 天試用功能時，沒有發現前一位使用者仍登入其 Adobe 帳號，因此誤將自己的信用卡輸入到該帳號中。因此，我的信用卡目前綁定在他人的 Adobe 帳號下。我不知道該 Adobe 帳號及 Email，也無法登入取消試用。目前信用卡已有一筆 0 元的預先授權紀錄。我可以提供持卡人姓名及信用卡後四碼，請協助依據付款資訊查詢這筆試用訂閱，並在轉為付費訂閱前協助取消。謝謝您

today i purchased creative cloud pro everything seems fine at first but then i downloaded the desktop app and logged in and i tried to download after effects but i couldn’t because it says ‘’buy’’ i have checked my subscription and plan so my plan had after effects but i still can’t download any of the other apps too 

I need to cancel my plan. A sign telling me to contact <support> appears, but support is <not available>. Why can't I cancel my plan <at any time> as stated in your page?

Problème facturation- lightroom fonctionne parfaitement sur application iPhone et l’abonnement aussi-Demande de renouvellement sur application lightroom MacBook. J’ai donc procéder au paiement de renouvellement et ça été confirmé par Email et la banque. Cependant, j’ai toujours le message de renouvellement qui affiche toujours. Je suis bloqué pour accéder à l’application lightroom MacBook. Il y a t’il une erreur ou un autre problème ? Qui contacter ? Et comment solutionner le problème? Et est-ce normal d’avoir 2 abonnements (1 sur mobile et un autre sur MacBook) ?  Merci pour vos retours 

I'm posting here in the hope that someone from Adobe can finally provide a clear answer.My case has now been ongoing for over two months. During that time, Adobe has repeatedly confirmed in writing that refunds totalling €1,025.05 had been approved, initiated and would be processed. To date, I have received only €35.75. Over multiple support cases I have been given several different explanations:The refunds had been processed. The refunds were delayed because of a card issue. The refunds were rejected because my old card had expired. The refunds would instead be processed to my new payment method ending ****, which I provided through Adobe's secure payment link. Today I contacted my bank.The bank informed me that their systems cannot investigate refund attempts that never reach them highlighting these are EXPIRED cards, meaning they cannot verify Adobe's claim that my bank rejected the refund.This leaves me with a simple question:If Adobe says my bank rejected the refund, what evidence

Hi everyone,I already subscribed to Creative Cloud Pro, but when I try to access or renew it, the system shows this message: "This purchase is not compatible. You already have Creative Cloud Pro," and it blocks me from proceeding.The problem is that even though this message says I already have an active plan, I'm not able to use it normally / the system doesn't seem to recognize my subscription in the account I'm logged into.I've already tried:- Logging out and back in- Clearing browser cache / using incognito mode- Checking that I'm using the correct Adobe IDNone of this has worked, and the virtual assistant hasn't been able to resolve it either.Could someone from Adobe support please check the status of the subscription linked to my account and help me fix this inconsistency? I need to be able to use the plan I already paid for.Thanks in advance!

I’ve logged out and back in to Creative Cloud. Both in the app and in a web browser. Lightroom and Lightroom Classic options are Free trial and Buy. When I click through I see the following message:  

I bought the photography pack a few hours ago but everytime I try to access it, it only comes up with buy now or free trial, the payment went through it says I have the plan... Why can't I access it ?

I signed up for an Adobe free trial in Thailand (either Creative Cloud Pro or Illustrator specifically, I'm not certain which) intending to use it for just a few days. I forgot to cancel in time and was charged 3,889.45 THB in May.I cancelled shortly after that charge. However, I've continued to be charged 525.37 THB monthly since May under the merchant name "ADOBE*ILLUSTRATOR," including again in July. When I sign into my Adobe account, I only see one invoice (the original 3,889.45 THB charge), no record of this second charge or any active plan tied to it. When I try to open Illustrator, I'm redirected to a "choose your plan" screen, confirming I have no active access.I've tried Adobe's AI chat support to try to reach a staff member, but it told me I need an active plan to proceed, which I don't have, so it can't help me with anything. I have no other Adobe accounts or emails.Has anyone dealt with this before? I'd like this charge identified, cancelled, and refunded, since I have no v

LIGHT ROOM PLS STOP DIDUCTING MONEY IN THE ACCOUNT PLACED  beg yOU 

My Creative Cloud Photography Plan (1TB) renewed automatically yesterday. I no longer need the subscription. When I go to Manage plan > Cancel your plan, the page loads and then shows "An error occurred. Please try again." I have tried on Microsoft Edge on my PC and Safari on my iPhone with the same result. Please cancel my subscription and process a refund for the latest renewal charge if I am eligible.

i am subscribed to a student plan for the whole creative cloud services and i have set up autopay in g-pay for my monthly subscription. this month i did not have money on the date of payment so it got denied on the first attempt and on the next day when i had the money, the payment was successful. i have the invoice on g-pay and from adobe itself, yet whenever i use any adobe product, i still get reminded to clear my dues. they are asking me to update my payment details and pay again and when i try to update my payment details it tells me that the transaction has failed. 

I’m requesting a full refund for an unauthorized subscription fee that was charged on my account for $32.46

Hello Adobe, beggining of may I received a subscription renewal and was charged around 500€ , I cancelled my plan a few days later, as it said on the internet that if I cancel within 14 days of the renewal I will get a refund. It has been around 2 weeks and I have not received a refund and now it says I do not have a pending refund. Please help me fix this issue or connect me to an actual person who can help me. Thank you

I’ve just moved from the uk to USA, I need to change the payment to come out of my us account but I don’t want to loose any of my projects 

For months, I have been experiencing ongoing issues with my Adobe account, and it has been extremely difficult to get them resolved. Now I have also lost access to my Creative Cloud subscription.My subscription has disappeared from my account, even though it was renewed in May this year and should remain valid until May 2027.There is also an Enterprise Admin Console connected to my account that does not belong to me. I do not have an Enterprise account, and I am unable to remove this connection myself. At the same time, I do not want to share any personal account information publicly.I am also a Firefly Ambassador and have already contacted the Ambassador team about this, but they are unable to access or investigate my account. Without my Creative Cloud subscription, I can no longer use the products included in my plan.I am completely lost and do not know what else to do. I have not felt secure about my account for a long time, and there does not seem to be a phone number I can call fo

My free trial ended 3 days ago. I do not want to continue the subscription. My payment failed, and now Adobe blocks me from cancelling because it asks me to update my payment method. I am located in Ukraine and cannot access live chat. Please help me cancel my subscription. I tried to cancel my subscription myself 3 days ago but I am unable to. Please cancel my subscription for me.

Hoy me levante con una mala noticia, resulta que yo cancele mi suscripción de Adobe en Marzo, y desde ahí no pagaba nada. deje de usar photoshop y todo. pero hoy de la nada, 4 meses después me encuentro con que volvieron a facturarme la suscripción y la tengo activa de alguna manera que desconozco. acabo de cancelarla, hoy es el día que me facturaron así que estoy dentro del periodo de 14 días, pero no se como solicitar el reembolso. Es peligroso que se me haya activado sola de nuevo la suscripción, llevo desde marzo con el servicio cancelado como ya dije. 

Hello community, I would like to change my Photography plan to yearly prepaid payment because the montly plan costs will be increased by more than 50%. When I click on the accept button I always get the error message "Sorry, we could not change your plan. Please retry.". What should I do to solve this problem? Best RegardsFlorian

i accidentally forgot to cancel my free trial, and I was charged 49.99 USD by Adobe Lightroom. I did not intend to continue the subscription, and I realized the charge only after it was processed. I have already canceled the plan would like to kindly request a refund for this charge. If possible, please process a refund for the $49.99 payment.Thank you for your time, and | look forward to your response.

I purchased a free trial of Firefly Pro Plus. It claims to offer unlimited video creation credits via Web 3.0, but it's still charging me. Why? 

Hice el pago unos días después de la fecha límite desde el botón “intentar de nuevo”, el débito se reflejó en mi tarjeta y al momento en la ventana cc de adobe pero me sigue saliendo la advertencia de “problemas con el pago”. 

Hello,My free trial ended on July 11, 2026, and I was charged USD $359.88. I cancelled the subscription immediately on the same day and have not used the service since then.I received the cancellation confirmation email, but I have not received my refundyet. It has now been more than 14 days since I cancelled the subscription, and I would like to check the status of my refund.Could you please confirm whether my refund has been processed? If it has, could you also provide the refund date and the ARN (Acquirer Reference Number) so that my bank can trace the transaction?Thank you for your assistance. I look forward to your response.

I honestly cannot believe how difficult Adobe has made it to cancel a simple subscription.I purchased Acrobat Pro because I needed it for one month. Once I was finished with it, I tried to cancel before the next payment. The cancellation option was unnecessarily difficult to find, and Adobe would not even allow me to remove my debit card from the account.The only way I could prevent another payment was by turning off online transactions on my debit card. Yesterday, I temporarily enabled online payments because I needed to buy groceries, and Adobe immediately took €36.29 for another month.I did not want a second month, I have not used Acrobat Pro during this renewed period, and I do not intend to use it.What makes this even worse is that there seems to be absolutely no way to speak to an actual customer-service representative. Every support option takes me to another AI bot, which sends me around in circles without solving anything. I have already wasted far more time trying to cancel t