Questions

You need to fix the popup that someone else may be using my Adobe account. THEY AREN'T!!!! I've changed my password 3 times, I have 2fa set up, nobody is using my adobe account except me on my other computer and never at the same time. FIX THE POPUP OR GET RID OF IT!!![edited by moderator]

I purchased a subscription of 1596.94 INR But i don't get premium 😭 

i have made the subscription but still now its not reflecting  

I cancelled my subscription on July 2 (within 14 days of registration) but until now I have not received the refund that I was charged after 7 days of trial. Can Adobe team help me on this? Thank you

Firefly Standard credits missing after renewal, and unable to contact support?My Adobe Firefly Standard subscription renewed on 21 July, but the 2,000 premium credits have not been added.My account normally shows a total allowance of 2,250 credits, made up of 2,000 from Firefly Standard and 250 from my Photography Plan. It is currently showing only 250.A few days before renewal, the credit balance also appeared to freeze at 950 even though I was using features that should have deducted credits.Is anyone else seeing the same issue?I have also been unable to reach Adobe Customer Support. The support assistant directed me to Enterprise Support, which I am not eligible to use, and the normal support buttons either loop back or do nothing.Does anyone know a working way to contact Adobe Customer Support for an individual Firefly subscription?

The subscription amount of 2600 inr has been purchased mistakenly when I clicked in free trial and forget cancelling it, now I have cancelled my subscription within 14 days policy , please guide me about refund

I downloaded the 14 day “free trial" (hilarious title by the way, good joke adobe) only to cancel it before I was supposed to actually start getting charged. I realized I didn’t actually need it. Sue me for trying to save money. Apparently they did not actually cancel my account and were secretly charging me over $100/month. Again, I tried to cancel it, thought I had. Just got another charge the other day. At this point I’m absolutely horrified at this business model and scared for the people who work there. I did a big, huge thorough search going through every inch of this “account” I still have for some reason. Yet again, they told me I could leave, but this time there is an almost $600 cancellation fee. Why? What am I costing you? You’re clearly doing great scamming other elementary school teachers who don’t have money during the summer break. But I, owe you?On top of it all, I tried calling their support line to try and make sure it was actually cancelled. The voice recording gives

I subscribe for Adobe Studio (Individual) Plan on Annual Prepaid basis. I paid through UPI. The amount deducted from my bank account. After payment, webpage again redirected to agree & subscribe instead of showing order details. My order is not shown under my plans or order & Invoices. No confirmation received on email as well.My email id is cabansalsumit@gmail.com.

I am trying to redeem the 12-month free Adobe subscription through the Airtel offer.My Adobe ID was originally created while I was on a short trip to London, so it appears that my account region was set to the UK. I have since returned to India, and I am an Indian resident.When I try to claim the Airtel offer using this Adobe ID, I receive the following error:"This code is from a country or region that does not match your Adobe ID."Has anyone faced this issue before? Is there a way to change my Adobe ID's country/region or otherwise resolve this so I can redeem the Airtel offer? Any guidance would be greatly appreciated. 

El año pasado contraté un plan anual de Adobe Cloud bajo un descuento de primer uso, luego de ese año cancelé la suscripción y me cambié a una cuenta institucional. Me aseguré que el plan anterior se hubiera cancelado y no quedara algo activo bajo la cuenta antigua.A los meses después, me doy cuenta que han habido cobros dobles por cada mes. La cuenta antigua no tenía ningún plan activo ni factura correspondiente, y en la cuenta nueva solo se mostraba la facturación de 3 meses cobrados. Los cobros duplicados no se encuentran por ningún lado salvo una parte específica de centro de ayuda y la aplicación bancaria a la que se le hace el cobro. Ahora estoy intentando contactarme con adobe pero no hay lugar para llamar salvo el asistente virtual, pero tampoco hay claridad de los horarios de atención para ver alguna solución del problema.La cuenta antigua fue eliminada, por lo que no hay mucho qué hacer por ese lado. ¿Qué debería hacer?

Vor kurzem (Freitag, 16.05.2025) wurde mir mitgeteilt, dass sich der Preis meines Foto-Abos ändern wird. Gleichzeitig bekam ich das Angebot, von monatlicher Zahlung auf jährliche Prepaid-Zahlung umzustellen. Wenn ich aber mein Abo auf diese Zahlung verändern will, wird mir immer angezeigt, dass der Vorgang nicht möglich ist und ich es später noch einmal versuchen soll. Überraschung: es klappt nie!Die Hilfeseite von Adobe zu diesem Thema kenne ich und sie hat mich auch nicht weitergebracht, da ich es wie angegeben mache. Auch ist der KI-Chatbot der dümmste und am wenigsten hilfreiche, mit dem ich es jemals zu tun hatte. Er verweist auf Mitarbeiter, die aber nicht da sind und nur zu den Öffnungszeiten zu erreichen sind. Auf die Frage nach den Öffnungszeiten kommt keine Antwort und der erneute Verweis auf die Hilfeseiten, die nicht hilfreich sind. Es ist ärgerlich, wenn erst die Preiserhöhung in Verbindung mit einem Angebot zur Änderung der Zahlung, was aber technisch nicht

I paid for a student plan using GPay, and the payment also went through. But my plan didn't get activated. I didn't get any invoice or billing information. When I contacted support they said there's no active plan on my account. Please help me. I can share the transaction screenshot if I have to

Hallo! Ich benutze seit dem 17.07.2021 das Foto-Abo (20 GB) für 141,94 und wurde jedes Jahr automatisch verlängert. Das Abo wurde nicht gekündigt ist aber jetzt anscheinend ohne Verlängerung aufgelaufen. Photoshop zeigt sofort an Abonnement erneuern. Im Konto wird das Abo angezeigt, aber bei der jährlichen Zahlung stehen nur 0,00 euro.Ich habe keine email erhalten, dass das Abo von adobe gekündigt wurde. Ist das Abo jetzt für alle Kunden, auch mit automatischer Verlängerung/Zahlung endgültig abgelaufen? Muss ich jetzt auf das 1 TB wechseln welches 100€ teurer ist? Danke

Tive um teste grátis cobrado incorretamente no valor de R$ 47. O plano já foi cancelado e preciso do estorno imediato do valor por direito de arrependimento (dentro dos 14 dias)

I have made a payment, why does my account still have a red colour, and for 2000 credits in firefly why doesn't it increase?

No credit i paid for 20 a month have arrived in my account

I signed up to the adobe pro trial and forgot to cancel it. I literally never use it. I saw the charge today and was reminded to cancel it. I come on to the site to attempt to cancel and am told I'll be charged almost 60 quid for an 'early cancellation' even though it's a monthly subscription!! How is this legal? It's a monthly subscription and it's really not clear that there will be extortionate charges if you want to then cancel the product (that you've never even used).I'm completely appalled and will never use this product again. Has anyone else experienced this?! Is there any way to stop the money coming out of my account? I really can't affort it... 

where is my refund?  it was supposed to be a 30 day free trial.  i cancelled within a week.

Abobe is charging me €13.42 on 18 June and 18 July even though I cancelled my Acrobat trial on 10 June and got this email message:Cancellation confirmedWe've processed your cancellation request, and your subscription to Adobe Acrobat Pro will end on 10-June-2026 (PT). This is fraud. I want my money back. I won't be using Adobe again. 

Dear Adobe Support Team, I have just noticed that I have been charged CHF 11.90 monthly for a subscription I did not purchase. It appears it might be related to Adobe Express, but after thoroughly checking my Adobe account, purchases, and billing history, there is no record of this subscription. This situation is highly concerning and resembles a scam, which is not something I would expect from a reputable company like Adobe. Please investigate this matter and cancel the subscription immediately. I would also appreciate confirmation that no further charges will occur. Thank you in advance for your prompt assistance. Best regards,Islam Salikhanov

I'm having the same issue my cancel before free trail was up but they are still charging me and I don't even use it

I received a message “insufficient credits” for image generation. I restarted myPAID subscription on 7/11/26. Is there a problem with my subscription?

So like this: i accidently paid 32.779 thousand from DANA to adobe cause is an accident subsrciption of 7 days trial and i forgot to non activate it and i dont use adobe anymore after the frist free trial