Questions

I've been getting charged $65.31 since May of 2024 and never ordered anything. I didn't do any free trials. I didn't even have an account with Adobe and had to create one just to post here. I don't have any Adobe products on any of my devices. When I try to talk to the support AI it simply doesn't understand what I'm saying. I typed "agent" and it said I couldn't connect with an agent because I don't have an active plan. I can't get anybody on the phone either. Any suggestions?

ADOBE HESABIMDAN KREDİ KART BİLGİLERİMİ SİLMEK İSTİYORUM. Ödeme planımı iptal ettim. Ödeme yapılırken dekont ya da mail bilgisi gelmedi. Tekrar ödeme yapmak istemiyorum.Yardımcı olursanız sevinirim. 

I have recently changed my plan from a photography plan to the all apps package, and as I have researched, I found that my Refund would be sent to the billing information I used to register with the account, but I have not been using that card for a long time. Am I able to change the refund billing destination to my other billing address?

I keep having issues trying to sign into Lightroom. My subscription doesn't expire until January 2025 but when I sign in I get a pop up that I don't have a past purchase and I am prompted to start a trial to purchase. I only have one account and sign in through Apple. not sure how to get my purchase to restore. Please help!     [moved to the correct community and from bugs to discussion according to the community rules - Mod.]

I have tried to purchase a licence in every way and it simply won't accept my payment. I have read many posts with people having this same issue and it seems it simply is something Adobe won't fix. The only way this problem has been being solved is with direct intervention from a suppor agent, so here I am requesting to be helped in such way. I already called my bank and they said no purchase attempt has been registered and tried every card I own, so as I said, I have the same problem lots of people experience. I'm trying to purchase the plan shown in the picture from Mexico, my cards are also from Mexico. I'm doing everything right and I have followed every single advice I could find in these forums. Please help me with this purchase. I have a brother trying to do the same for him so he will be next to create a post like this to receive help.

I cancelled my account in 08/2023. My invoice reads I am being billed $9.99 a month. My bank account is being billed for $34.99 a month. My account needs to be rectified.  

Tenho o pacote pago, porém aparece expirado ou que preciso compraer, me ajudem

Hello, I need help with a refund. I was informed that a refund of $22.99 linked to my account PRIVATE INFORMATION REMOVED FROM THIS PUBLIC FORUM was processed on December 8, 2024. However, I haven’t received it yet. Could you check the status for me, please?

I have recently changed my plan from a photography plan to the all apps package, and as I have researched, I found that my Refund would be sent to the billing information I used to register with the account, but I have not been using that card for a long time. Am I able to change the refund billing destination to my other billing address?

لقد قمت بالاشتراك التجريبي وحين الانتهاء تم خصم قيمة الشهر  والآن بعد مرور شهر اريد الغاء الشهر ولكن يطلب مني رسوم !

I have waited 5 days and still have not received my refund of $22.90

Hi,  I have bought Adobe Photoshop with my university account, Order number: AD03028900942EAU. I used the trials from the start of December 2024. On 9th December 2024, Adobe emailed and said that I had a billing issue due to insufficient funds and I decided not to use the program anymore. I am not sure if I have cancelled the plan or not but I CANNOT FIND it anywhere on my account. Later, on 12th December 2024, Adobe charged 21.99AUD on my card and when I checked my account I found NO PLAN there and THE PROGRAM INDICATED THAT MY SUBSCRIPTION ENDED.  Please help with this! I do not want my money charged when I cannot use the product! I have included photos for reference.    

i canceled my subscriptions, but the money was cut off 2 times, and I know what it was cut off for, and it's still going on

I cancelled my plan before the free trial was up i got an email to say it was cancelled but they are still taking my money.  How can I get my money refunded 

İptal etiğim halde ücret alınıyor ürünü deme den sonra iptal ettim 

I recently purchased a plan for my colleague and late did I noticed that the email address reflected after purchase is wrong. Unfortunately, my colleague doesnt have access on that wrong email address so we cannot use the purchased plan.Is there a way to amend the email address and if not, how do I cancel it? Hoping for your advices. Thanks.

i canceled my photoshop subscription about 2 months ago but it keeps trying to charge my card   [Mod: Moved to the Account, Payment & Plan forum]  

Good afternoon. We are located in Russia. All corporate subscriptions have been blocked. Is there a workaround solution?Maybe buying through other vendors?

关于举报，我曾多次联系过 Adobe 在线客服团队，包括但不限于个人计费团队、企业计费团队、销售团队等众多部门，以及反欺诈和反作弊网站链接三到四，但他们似乎并不想关心这件事， 在网路交流的过程中，他们会告诉你这不在他们的责任范围内，然后随便把你转移到其他地方，但是通过网站填写表格就完全不同了，他们会让你留下联系邮件，但你永远都不会收到回复，所以我在这里发帖希望有人能看到并联系我解决这个问题， 这涉及数十万个欺诈案件的许可证，如果 Adob e 不想解决这个问题，我会考虑加入他们出售以获取利润

Hello everyone Who has faced such a problem? I signed up for a subscription (using a key) and after 16 days, for some reason, the subscription ended if I took it for a month

Hi, i keep getting invoices for 381.25 NOK the past four months and it is paid automatically without me receiving a plan on Adobe for it. I cant get in contact with the live chat because i dont have an active plan, but then again i do pay for the plan each month, so it doesnt make sense. I have checked every account i have on Adobe with different e-mails, and none of them has an active plan. Effectively i have paid 1521 NOK without being able to use Adobe. And because there is no option to remove my card, i pay without receiving something for it, which feels like a scam. Anyone know how i can get in contact with the right people? Until august 2024 i paid 191.25 NOK every month but had access to a adobe plan. But since september my invoice got more expensive, but it seems like i lost my plan even though i automatically pay 381.25 NOK each month. I fear that the only fix i can get is to replace my credit card with a new one, so that the invoices stops being automatically paid.

When you sucsciption for a year you need to charge for that year ADOBE you can't continue after that with higher price and automatically charge someones credit card without warning them sending and email is not an expelenation you freeze their account so they can't loging their photoshop and you warn them there not sending spawn email and we sent you an email and charged you 3 more month without knowing it thank you for paying extra x4 what you subscripted before we got you haha explanation.   Are you a scam program is this first time you doing work like this or is this how you work?   People forget to check their account and we already have their credit card information so we charge them whatever we want until they notice.   Someone people even don't bother so you get your free money well earn by you.   Well done good job keep it like that.

Daar sir ie madam  I would like To cancel mij Adobe subscriptie and my account. i would like To cancel the accout associated with <Removed by Moderator> and also immediately cancel and delete the acound associated with <Removed by Moderator> kind regards Evelien Oomen 

Hello. Money was deducted from my account even though my Adobe annual membership has expired

JAG DRAS PÅ EN AVGIFT AV 263,75 KR VARJE MÅNAD DET STÅR ADOBE SAGGART DUBL MEN JAG FÅR INGET FAKTURA PÅ DET OCH DEN FINNS INTE MED I MIN ADOBE FAKTURERINGSHISTORIK. VAD ÄR DET OCH VAR HITTAR JAG DEN FAKTURAN