Questions

Ich habe einen Jahres-ABO "Einlösungscode" für Creartive Cloud eingelöst, in meinem Status wird die verlängerung nicht angezeigt.I redeemed a redemption code for a Creative Cloud annual subscription, but the renewal isn't showing up in my status.

Subject: Refund Request – Charge of $44.84 on June 29 (Subscription Already Cancelled)Hello,I'd like to request a refund for my most recent Adobe subscription charge.A payment of $44.84 was deducted from my account on June 29, 2026. I forgot to cancel before the renewal date, and I have not been using the subscription. I have already gone ahead and cancelled the subscription myself, so I'm writing to request a refund for this charge.Since this charge is recent, I'd really appreciate it if you could process a full refund for this payment. Please let me know if you need my account email or order/invoice number to locate the charge.Thank you for your help.

Hi, someone can help me? I signed in to adobe stock for a year, but now I do not need any more but Adobe is telling me to pay 250€ if I cancel the plan...it has been more than a year after I contracted this plan. I am feeling that they set up a perfect trap because when I tried to cancel it the same month after a year still they want to charge 80€. I believe, you have to cancel in the exact minute that makes the year if you do not want to be charged. Anyone has the same problem? 

I already canceled my Adobe subscription—it was just a trial—so why am I still being automatically charged, and why was money deducted today? What is this Adobe Firefly thing you’re doing?

I would like to Cancel my Adobe account before my next billing. Adobe has been sending me around in circles. Is there a direct link to cancel? TY

J’ai été prélevé 30€ le mois dernier cependant je n’ai pas pris d’abonnement volontairement. J’aimerai obtenir un remboursement dans les plus brefs délais ou être contactée afin de solutionner ce problème. 

ich habe mein Probeabonnement innerhalb des Testzeitraums gekündigt. Dennoch wurden mir bereits 50 € berechnet.Nach meiner Kenntnis sieht Ihre Rückerstattungsrichtlinie vor, dass bei einer Kündigung innerhalb von 14 Tagen nach Beginn eines kostenpflichtigen Abonnements eine vollständige Rückerstattung möglich ist. Daher möchte ich Sie höflich bitten, mir die bereits abgebuchten 50 € zu erstatten.Ich freue mich auf Ihre Rückmeldung und bedanke mich im Voraus für die Bearbeitung meines Anliegens.Mit freundlichen Grüßen 

I used my membership for 2 and it was not for what i needed it for i want to cancel and i see that there is a $89 fee for cancelation fee i don't agree with it since i never sign up for it i never knowingly agreed with it I request a free cancelation fee it does not make any sense to sit in a plan jst becasue i cant get out

You charged me $29.99 after my cancellation. I canceled my subscription 2 months ago. Can you make a refund ?thank you 

I’m not sure how I subscribed to this. I was unaware of these charges. How can I be refunded?

I need help to renove my license. My new company do not hace credit card. I choose SEPA option, fill all the data bur payment is not complete. Any idea of how to solve this?

Hallo, ich habe vor einer Weile ein Adobe CC Pro Abo bei Amazon erworben und möchte es gerne mit einem Adobe Konto verknüpfen und aktivieren. Leider bekomme ich immer die Fehlermeldung "Der Verkäufer hat uns mitgeteilt, dass das mit dieser E-Mail-Adresse verknüpfte Konto für dieses Produkt nicht geeignet ist. Um ein Konto zu erstellen, verwende bitte eine andere E-Mail-Adresse." Die Programme tauchen nicht in meinem Adobe Konto Profil und auch nicht in den Desktop Applikationen auf. Ich kann diese Programme also leider nicht nutzen. Ich habe auch schon andere Adobe Konten versucht, leider ohne Erfolg, es kam die gleiche Fehlermeldung. Was kann ich hier tun? Muss Adobe etwas in meinem Profil freischalten? Vielen Dank schon mal. Grüße.Amazon Lizenz Zuweisung: 

Please stop charging my account even tho I cancelled both fees I keep losing money and its to u guys although I cancelled my fees yet I am getting emails from my bank almost everyday talking about transaction declined although I cancelled all my plans even on the app it says both plans are cancelled and also I want to delete my account but it keeps saying error please fix this issue so I can delete my account and u guys can stop charging my card 

recently i installed app and get a free trial but now my statement shows app deducted monthly payment 160 for 2 times please check this 320 deducted from my account 

안녕하세요.플랜을 학생용 플랜으로 바꾸려고 기존의 플랜을 취소하려고 하니 수수료가 발생한다고 뜹니다. 수수료 없이 변경이 불가능할까요?  2025년 구독료가 중복결제된 것을 발견하였습니다. 결제 건 중 하나는 환불 받을 수 있을까요?  

@Jeff_A_Wright  Hi,I'm having the same problem.A few days ago, I purchased an Adobe Creative Cloud subscription directly from the Adobe website using my Adobe ID: <Removed by Moderator>. The payment was successful, but my subscription never appeared in my account.Here are the issues I'm experiencing:I never received an order confirmation email or receipt from Adobe.My Adobe account always shows "Unable to load package. Please try again."Creative Cloud Desktop doesn't show my active subscription.The Adobe virtual assistant is also unavailable, so I can't contact support via chat.I've tried logging out and logging back in, using different browsers, incognito mode, clearing the browser cache, restarting the computer, and disabling ExpressVPN, but none of these steps solved the problem. Do you have any suggestions?Thank you for your help.

How do you contact a real person at ADOBE. Customer Care is awful. I  took out a free trial last October which I'm pretty sure I cancelled in the requisite time but find I am being charged still. I need to speak to a real person . Any ideas please?

Just tonight my account subscription had been cancelled due to being detected of “fraudulent behavior”. My account subscription was purchased on the official website, using my university’s email, and I purchased a student account during the sale (I got 76% sale for Creative Cloud). It has been 1 month since I made my purchase. I paid my bill and today they also billed me $8, the amount I had to pay each month. The purchase was successful and they billed my card already. And now my account is cancelled right after I paid my buck. I really wanna solve this because I’m on my last subject right now and I can’t lose this account. Does anyone know if there is any problem with this, because I really don’t see the fraudulent behavior. P/s: this account is used on 2 devices, one is mine, one is my friend’s, and the card belongs to my friend as well. I really want to revert this accusation and continue to use my account please.

I WOULD LIKE TO REFUND THE MONEY DEDUCTED TO MY ACCOUNT THAT I DID NOT BOUGHT IT THIS MONTH, IT FEELS LIKE I'VE BEEN ROBBED I PUT MONEY ON MY BANK FOR MY EXPENSSES AND IT JUST DEDUCTED RIGHT AWAY AND WITHOUT KNOWING. ALL I WANT IS REFUND.

Hey, im trying to purchase Preimere Pro Plan CANCEL ANYTIME, but I have always got this message : We couldn't process your payment. Please check your payment details. If the issue persists, try another payment method or contact your bank.I tried to change credit card, also didn't work.So.. I created a new account and tried credit card, also, didn't work.I thought it maybe the bank, So I talked with them, and they told me that they didn't get the obligation from adobe. also, they said that my credit card should work, and it probably a problem from the site.After all of that, I have decided to remove my payment card and add it as new, but guess what, I dont have any option to remove my card, and why is that? beacause I dont have an active plan, so now my card is save in my accound forever?! Does that make any sense?!Please if anyone can help me with the payment, so I can buy Premiere Pro Plan CANCEL ANYTIME, I willappreciate this.

Recently I had to update chrome in order to sign in to Creative Cloud. However to do that I had to upgrade my old system Mojave to Monterey so that i could update chrome in order to sign in to Creative cloud. But now Indesign 2018 is no longer able to operate on the newer Operating system. There is a particular ability that indesign 2018 has that later version do not have, which is the ability to create .swf files which is flash technology that is no longer supported since 2020, but I’ve been using with no problem, up until yesterday when i had to upgrade to sign in to Creative cloud.Is there any way I can sign in to Creative cloud using the old operating system? Please help if you can, as all my work is at stake. thank you. I don’t mind paying extra, or if I can purchase 2018 version that would be great as well. thank you

My Adobe account was suddenly locked today for "Fraudulent activities," even though I have already paid for a full 1-year student subscription.I contacted Adobe Chat support, but they couldn't resolve the issue. They gave me a US phone number, which I cannot call from Vietnam. Then, they provided a Singapore support number, but due to language barriers, I am unable to explain my issue clearly over the phone.This is a legitimate student account. I have all the necessary official documents to prove it, including my school enrollment information, student ID, school email logs, and the payment invoice (Invoice: AD04786701908EVN).The only reason I changed my login email to a personal one is because I am graduating next year, and my university will revoke my student email access. I did this purely to safeguard my paid account.Can a moderator or support agent here please help me escalate this case and reopen my account? I can provide all verification documents and invoices upon request.

Unfortunately the exact same thing has happened for me and I’ve found this response through trying to resolve the matter.I find this an incredibly deceptive tactic to trick customers into a subscription and would like a refund immediately.

I’ve been texting Adobe via email over the last couple of weeks, but I haven't received a response. Now I can’t cancel my subscription on the website until I change my payment method.