Questions

Bonjour,Je viens de passer de la formule Tout Creative Cloud à 78 € à la formule Photo à 23 €. Je ne vois plus mon historique. Pouvez-vous me confirmer que mon ancienne formule à 78 € est bien totalement résiliée, qu'elle ne me sera plus prélevée, et me dire si des frais de rupture d'engagement ont été appliqués ? Si oui, pouvez vous faire en sorte de les annuler, sans quoi je serai obligée, d’un point de vue financier, de tout résilier complètement.Merci par avanceCordialementChristelle Lagatie

Hi, I would like to request a refund. The app automatically deducted ₱1,750 from my GCash account. I intended to cancel my subscription after using the free trial because I decided that the service was not for me.I hope that in the future, users can receive a reminder or confirmation before being charged, so they have the option to decide whether they want to continue their subscription.I have already filled out and submitted the Google Form for a refund request, but I still have not received my refund or any update regarding its status.I would appreciate your assistance in resolving this matter. Thank you.

Meerdere malen geprobeerd abonnement te cancelen in free trial periode, maar button werkt niet! Iemand een idee hoe te cancelen??

"Hola, se activó el cobro automático de Illustrator y Adobe Stock tras vencerse mi prueba gratis. Ha sido un descuido involuntario, no he utilizado las herramientas ni descargado imágenes desde el cobro y necesito que se anulen ambos planes con un reembolso completo de mi dinero, por favor".

In the email it said “We've processed your cancellation request, and your subscription to AI Assistant for Acrobat will end on 14-May-2026 (PT).” Then I get charged. When I cancelled my subscription, I had no active plans and made sure because I did not want to have this exact issue. I only used Adobe once.

I can’t see anywhere more appropriate to ask this question.I moved from the UK to New Zealand. I pay for Adobe Acrobat Pro monthly in GBP (£s) via my Amex account. I’m closing that account in two weeks.I want to change the payment method to use my UK bank account.My problem is the billing address for my UK bank account card is my New Zealand address and Adobe won’t let me add a bank card with a non-UK address. I do not have a UK address.I could close the subscription and re-open it in NZ dollars, but if I close it, Adobe will charge a huge early closure fee.How can I get out of this catch-22 situation that Adobe have created?

Hello!  I’ve also been dealing with the same issue. I have cancelled my plan properly three times and it still tries to charge my account despite me using only the free tools provided. I have not used anything regarding the adobe subscription and keep continuously being charged despite going in and cancelling the subscription after they charge me. I don’t believe I have ever received a refund. If someone could confirm that a refund will be processed will give me some peace of mind. I am a college student and cannot afford to get charged $30 a month on a subscription that I’ve cancelled three times. 

Hey there, I was charged £29.96 on Friday 12th of June however I already had cancelled my free trial subscription on 4th of June with email confirmation - can you please have this payment refunded to me immediately

I am writing to report an issue with my Adobe Creative Cloud Pro subscription. My bank account was successfully charged via automatic withdrawal for the subscription fee, and the payment has fully cleared on my end.According to this, I should have had full access to the Creative Cloud products starting on June 18, 2026. However, my account still shows as inactive, and I am currently unable to open or use any of the applications on my Mac.

I signed up for a free trial, cancelled the same day! I have the email confirmation Still I was charged $48!!!  Unbelievable scam of an app and terrible user interface. I'm tempted to get a Mac again just so I don't have to use Adobe to manage PDFs (their Preview is soooo much better and free) 

Dear Adobe Support Team,I am requesting a refund for the recent charge on my Adobe account.I had taken an Adobe free trial and attempted to cancel it before being charged. During the cancellation process, I was asked many questions and had to go through several confusing steps. At that time, I genuinely believed my trial cancellation had been completed successfully.However, I later found that I was charged for a new month. I have now properly followed all the cancellation steps and cancelled my subscription. I am not using the Adobe service and did not intend to continue with a paid subscription.Since the charge happened due to confusion during the cancellation process, I kindly request a full refund for the recent payment.Please review my account and process the refund as soon as possible.Thank you for your support.Regards,Fahad 

tried indesign with the free subscription then i saw u could make the free subscription longer which i chose to do. last week i decided i didnt need it anymore so i cancelled the subscription before they could bill me. today i check my online bank and see they charged me 25.99€. i contact their costumer service who also is to no help. so thanks for that i guess adobe.

"Today I signed up for a basic subscription, but I lack features. Therefore, I want to switch to a premium subscription. If I do this, will my money for the basic subscription be returned?"

I subscribed too adobe 7 day free trial , after useing it for few hours I didnt like , I cancelled my free trial on the same day I signed up. I even got a email confirmation that my account is canceled and I won't be charged.  After seeing this email I was like yup its all cancelled nothing to worry about. Until I was charged for a subscription that was canceled.  I even have the confirmation email with me I don't know who too reach out its very werid they don't have a proper support system. 

I had believed my account to be deleted but was charged 34 dollars today, I would like to request a refund. 

I recently requested a refund for the subscription but till now I haven’t heard from anyone, can someome please help.

현재 성균관대학교 교육용 라이선스를 사용 중이며, 결제 정보를 업데이트하지 않고 개인 구독만 취소하고 싶습니다. 추가로, 3월부터 교육용 라이선스를 사용 중인데, 3월 이후 결제된 개인 구독료 환불 받을 수 있는지 요청드립니다. I am currently using an Adobe educational license provided by Sungkyunkwan University, and I would like to cancel my personal subscription without updating my payment information.In addition, I have been using the educational license since March. Could you please check whether I am eligible for a refund for any personal subscription charges that were billed after March?Thank you for your assistance.

i tried indesign with the free subscription then i saw u could make the free subscription longer which i chose to do. last week i decided i didnt need it anymore so i cancelled the subscription before they could bill me. today i check my online bank and see they charged me 25.99€. i contact their costumer service who also is to no help. so thanks for that i guess adobe.

I have the Photography Plan (Lightroom, Photoshop, etc) with 20gb cloud storage. I need to increase the storage preferably within the same Plan, or, if I have to by changing the Plan. However the only option under Manage My Plan is to cancel the Plan (with a sorry to see you go message) no option to increase the storage or change the Plan.  Customer Support not been helpful at all. Mostly just end the chat.  Any help would be much appreciated. I am UK based and do not want the cost of phone calls to US.

Adobe didn't offer individual plan for pakistan and having payment issue for purchasing from pakistan so I want to ask that can use turkey or any other country region to purchase individual plan is adobe allows it or not??

how to I contact a support supervisor 

I signed up for Adobe two months ago and unfortunately do not have the time to use it.Upon signing up, there was no mention of a $99 cancellation fee. This should have been mentioned in the terms.I feel that this is bad business practice, especially when they do not notify their customers of this.I am writing to have the cancellation $99 cancellation fee waived and to have my Adobe Illustrator product cancelled. If Adobe cannot honor my request, I will be reporting them to the BBB and visiting the bank to stop payments immediately as this is fraudulent.

Hello, Today I was charged for two subscriptions, which I meant to cancel, but couldn’t due to card issues. My subscription was supposed to renew June 1st, but I only purchased it yesterday. I understand the 14-day period has began with yesterday’s date ​​​​​​ - could you please confirm? When can I expected a refund? 

My Google account was disabled, so when I try to cancel my plan, it asks me to sign in, but it doesn't let me anymore, so the account doesn't work, and I don't know any other way to cancel the subscription

Acabo de cancelar un plan de prueba para Adobe Stocks. Como puedo asegurarme que recibiré el reembolso de dinero? Debo aclarar que he cancelado el plan antes de los 14 días establecidos, después de que me han cobrado por el servicio. Esperaría recibir ese reembolso lo más rápido posible, adjunto la imagen en la que aseguran que recibiré el reembolso