Questions

I need a phone number for Adobe.  I had an education account, which no longer exists.  I am being billed for it.   I need to talk with someone; the virtual help is not helpful. Thank you!

I purchased a Creative Cloud subscription on the 12th of August 2025 and cancelled it the same day. As this was within 14 days purchasing I am entitled to a full refund of NZ$580.98. I have not recieved a refund yet. On August 30th 2025 I filed the case ABD-41437022-J4M1 and spoke with Nepolean over the customer service chat. They assured me that the refund will be processed within 5-7 business days which have passed with no refund recieved. Because my subscription is "cancelled" I am locked out of speaking to a real person and am unable to contact anyone via a phone call. As of the 10th of September 2025 I have yet to recieve any refund from Adobe. 

Se hizo el cobro de mi cuenta de adobe y ahoa solo me la quitó y no me notifico aunque ya tenia el plan pagado hata ese mes del 2026

I paid for my subscription through Apple, everything was fine, but today when I logged in, Lightroom says I don’t have a subscription. I don’t have access to any tools.please help me I really sadder from this situation  and it lets me down  

ücretsiz denemeyi kullanmak için kart bilgilerimi kaydettim daha sonra hesap şifresi oluştururken mailimi hatalı yazdığımı fark ettim ve şifre oluşturmadan işlemi sonlandırdım. Ancak kartım bir şekilde kayıtlı kalmış ve fatura oluşturulmuş kartımdan fatura tutarı çekilmiş. bunu iptal etmek istiyorum nasıl yapabilirim 

I have just paid for a months subscription for Indesign because I only needed it for one project. I cancelled my subscription so I wouldn't accidentally end up paying for another month. It now seems like you have revoked access even though I already paid for the service. I should be able to use the software as I already paid for a whole month. Please help?

I subscribed to a yearly plan, but unfortunately I realized that it has been called after a whopping #11,500 naira has been deducted from my account. It is unfair. 

I'm having problems with this application, they are trying to charge me without justification, and I don't know how to delete my account with them, help. 

Hola. El 21 de agosto se realizo un cargo en mi tarjeta por una suscripción que no cancele. Ese mismo día que se me hizo el cargo hable con un agente y me prometio un reembolso y cancelación de la suscripción. Lo unico que recibi fue un correo de Adobe demostrando que esta habia sido cancelada. Aclaro que mencionaron que el reembolso se haria en un plazo de 5-7 días hábiles, pero ya pasaron los 7 días y todavia nada sobre el reembolso. Me dicen que no hay plan asociado a mi cuenta (lo cual si es verdad, porque lo cancele) y no se me da un reembolso, pero ese ya había sido solicitado el mismo día en que se me cobro, solo que nunca me lo dieron. 

ciao, ho lo stesso problema, come hai risolto? 

I have been a subscriber to the Adobe Photography Plan (20GB) for the past 5 years, and I have never faced an issue before. However, today I received a shocking email at around 2:00 AM (IST) stating that my subscription has been cancelled.The problem is:I never requested or authorized any cancellation.My subscription is active and fully paid. In fact, the invoice for my upcoming billing cycle (September–October 2025) has already been generated and the payment was successfully deducted.Despite this, my account is now showing as inactive and I am unable to access the services I have been paying for.This situation is very concerning because not only am I locked out of essential tools that I use daily for my work, but it also raises concerns about possible system errors or account security issues.I kindly request:Immediate clarification on why my plan was cancelled without my consent.Reactivation of my Photography Plan (20GB) with no disruption to my service.Assurance that my payment for t

I accidentally switched to the adobe creative cloud membership plan, thinking foolishly that I could change it to student pricing (due to me being a student), but I found out I could not and I was charged with the $53.41 subscription fee. I changed my plan back to my original $10.67/mo Photography plan and while doing so I remember seeing a page that said I will be refunded the $53.41 which is what I expect from situations like this. But it has been 4 days now and no sign of a refund or email saying i will receive one, despite me never having actually used the $53.41 plan at all and only having it for around 4 hours (which is how long it took to process).

Hello, I want to submit my request in cancelling my plan, I dont want to update my billing information or it will auto deduct from my card. I subscribed Adobe due to 7 days free trial for emergency reason. 

Adobe expects their customers to pay for them to make their software compatible with new operating system versions?   This is outright extortion.   I purchased a version of Photoshop in the past and now I'm left with software that won't work and have to pay AGAIN for funtioning software.   Also, the Adobe is support is a joke. Chat reponse time of 1.5 hours!   All I have to say is: <profanity removed>

Hi everyone,I redeemed a 1-month Adobe plan through Nvidia and started using it at the beginning of July. It was supposed to expire on July 31st, but today when I logged into Adobe Creative Cloud, I was surprised to see that I still have full access to all the apps.When I checked my plan on the Adobe website, it says I have a Prepaid Plan and shows: "Redeem a new code by Sep 1, 2025."I'm wondering - did I somehow get an extra month for free? While this is great, I’m a bit worried that I might get charged unexpectedly. Can anyone clarify this?Thanks in advance!

Hi! I want to subscribe to premiere on a month to month subscription.I won't be using the app for a full year, so I don't want to buy the yearly subscription. I need to be able to cancel after 6 months or so. However, the "month to month" option seems to be greyed out for me, on the plan comparison page.I can only choose "Yearly, billed monthly" or "Yearly, billed upfront". Why is that? Is the "month to month" option only available for specific plans? If so, what are they? What will be the cancellation fee if I subscribe to the yearly plan and cancel after the year is over? Thanks!  

Hola. Actualmente tengo contratado el  Plan Creative Cloud Pro  (Individuos) que me permite conectarme hasta con dos dispositivos. Ahora quiero cambiarme a uno que me permita conectar hasta 4 al mismo tiempo.he preguntado en ayuda pero aun no me dan una respuesta.Que plan me sirve?  Creative Cloud Pro empresas?  hasta cuantos dispositivos se pueden conectar simultaneamente con este plan??Donde sale especificado en los planes para cuantos dispositivos conectados sirven cada plan??Por favor agradeceeria la ayuda de alguien.   

I have cancelled my subscription successfully and still receiving a bill to pay monthly 

Vážený týme podpory Adobe,ráda bych požádala o zrušení svého předplatného Adobe After Effects. Momentálně již nemám přístup k počítači, na kterém bylo předplatné aktivní, a nemohu jej dále využívat.Prosím o potvrzení zrušení mého předplatného a o jakékoli kroky, které je třeba podniknout.Děkuji za vaši pomoc.

I tried to cancel my trial subscription and kept getting an error message. I need a reimbursement please. 

the app doesn't work. i have paid for lightroom premium subscription on iphone, but the app says that the subscription has expired. i have a receipt for payment in apple

Hace dos semanas cambié mi plan por uno más económico. Sin embargo, en la web de Adobe todavía aparece el aviso de que actualice mi método de pago para cobrar el plan anterior, en lugar del que tengo contratado actualmente. Además, al cambiar de plan me correspondía un reembolso, ya que la suscripción se modificó cuando ya habían transcurrido algunos días del mes, y deberían devolverme la parte proporcional.Mi duda es la siguiente: si actualizo ahora el método de pago para poder recibir ese reembolso, ¿me van a cobrar el plan antiguo? No entiendo qué está pasando, porque en teoría tengo un plan activo en este momento.

Please solve my issue so that i can upload my content and start growing.   Picture removed... do not post private information in a public forum

Picture with phone number removed... this is a public forum, not Adobe support   Do not post information in public

공정위는 당시 소프트웨어 시장이 구독 방식으로 전환되는 과정에서 소비자 권익을 보호할 필요가 있다는 판단에 따라 어도비에 시정을 권고했다.공정위에 따르면 어도비는 이용자가 소프트웨어(포토샵·크리에이티브 클라우드) 구독서비스를 취소해도 요금을 환불하지 않았다. 환불을 하더라도 잔여 약정 의무액의 50% 금액을 이용자가 부담하게 했다.예컨대 연간 약정을 한 이용자가 3개월간 소프트웨어를 사용하다 구독을 취소하면 남은 9개월에 상응하는 약정 의무액 중 50%를 납부하도록 한 것이다.공정위는 “해당 조항은 고객에게 부당하게 과중한 손해배상 의무를 부담시키는 약관 조항”이라며 “계약의 해제 또는 해지로 인한 사업장의 원상 회복 의무 등을 부당하게 경감하는 조항으로 무효”라고 꼬집었다.이용자가 서비스를 사용하는 과정에서 발생하는 손해에 대해 회사의 배상 책임을 일정 금액 이하로 제한한 약관 조항도 불공정한 것으로 판단했다. 회사가 언제든 일방적으로 이용계약 해지권을 행사할 수 있다는 조항, 소송 제기 기간을 1년으로 제한하는 조항 등도 불공정 약관으로 지목됐다.방통위 관계자는 “공정위에서 다뤘던 문제와 같은 이슈”라며 “(방통위 소관인) 전기통신사업법 안에 규정된 이용자 불편 행위와 관련해 처벌할 수도 있고 안 할 수도 있는데 지금 진행 중인 과정이고 위원회 의결을 통해 결정될 것”이라고 말했다. 전에는 체험판을 사용하게 했는데 초보자들을 위한 것이였죠! 아도비프로그램은 전문교육을 2년이상 받은 사람만 사용할수 있는 프로그램이라는거 아시잖아요! 초보자는 프로그램을 다운받아 놓고도 사용 못합니다. 알고 있으면서 아무한테나 학생들한테도 판매를 하고 있어요?  구매시 주의사항도 없이!!!! 이건 통신판매업법에 위반되기때문에 불법판매이고 광고도 못합니다. 무효입니다 환불해주세요!!