Questions

Bonjour,Un mois avant le prélevelement, j'ai bien reçu un mail me demandant de vérifier mon status d'enseignante sur SheerID.J'ai fait la certification et j'ai bien validé avec le support SheerID que j'étais bien "approved".Quand je retourne sur mon compte en cliquant sur le lien "vérifier votre statut" sheerID me dit bien "certifié"Mais Adobe m'a prélévé le montant d'un abonnement de 913 euros..Je voudrais annuler et me faire rembourser car cela fait cher pour moi.Merci si quelqu'un peut m'aider.   

My Creative Cloud Pro plan is about to expire and I no longer want to continue using it, but I do want to keep using Lightroom on my iPhone. An Adobe chat agent just told me that I cannot cancel Creative Cloud Pro without losing access to all my photos in Lightroom (imo, it seemed he was just keen on selling me a different plan and was not invested in my concern). I've used Lightroom for years free of charge before I signed up for Creative Cloud Pro. Is there a way to revert to the free Lightroom version before canceling Creative Cloud Pro? Or is that agent wrong to begin with?

Hello Adobe Support, I have just sent a formal notice of default via email regarding double billing on my Adobe subscriptions. But all mailadresses bounce and its simply impossible to find one that works (intensly frustrating and unfriendly customer experiance because of this)  Since November 4, 2023, my existing Lightroom subscription ran in parallel with my new Photoshop subscription, even though Lightroom is explicitly included with Photoshop. As a result, I have overpaid €353.76. I urgently request: Immediate consolidation of my subscriptions into a single package with Lightroom + Photoshop,Waiver of any cancellation fees,Confirmation that the overpaid amount will be reimbursed and that appropriate compensation will be applied.  My email with the formal notice contains all the details, including my bank account information for the refund. I kindly request immediate action and a confirmation of the steps being taken. where do I send this to get thi

Hello, I would like to ask for assistance with my Creative Cloud annual plan. Yesterday, the day before renewal, I wanted to cancel my subscription, as described in the renewal email (“If you cancel before the renewal date, no fee will be charged”). However, the system showed me an early termination fee, so I was unable to cancel on time. Today, the payment for the renewal did not go through on my bank account, but the system still treats the plan as renewed and continues to show a fee for cancellation. I kindly request help with cancelling this renewed term without a penalty, as I was not able to cancel before the renewal date despite trying to do so.

Hello,I was recently charged for an annual subscription that I did not intend to renew. I kindly request a full refund and the cancellation of the associated subscription.Thank you for your assistance.Best regards,

Bonjour, J'avais un abonnement Creative Cloud All App à 35,99 € qui est passé le 20/11/25 à l'abonnement Creative Cloud Pro à 78,65 €/mois (abonnement annuel, mensualisé).Ce tarif est trop élévé pour moi et j'aimerai pouvoir profiter de l'offre Black Friday via Amazon.Si j'achète le code pour bénéficier de la réduction, comment est ce que cela va fonctionner ? Est ce que le tarif réduit sera appliqué le mois prochain ? Ou est ce que je profiterai du tarif réduit que au moment du renouvellement annuel (le 20/11/2026) ?Merci d'avance ! 

There is no option to change from monthly to yearly pre-paid lightroom 20GB plan.Where can I change it?RegradsSteffen

The problem is that I accidentally activated 2 plans and I didn't know about it. I was only using one and the second one was charged to me, which I can't afford to pay. I didn't know about the second plan and I never used it.

I was charged in the day 7 of the free trial. I just canceles but how can I recover my money? I don't need this app. Please help me

Hi, I'm fuming because I've been subscribed to the Photography plan @ £14.99 for a long time now and I got an alert saying that there was an issue with my billing, so I checked it and there was some issue with my paypal apparently.So I quickly went in, resaved the details and it said it had now received payment for my outstanding plan, great.  Problem is I was signing up to the Creative Cloud Pro plan, even though I had a Photography plan and I had no idea I was signing up?!  As far as I knew I have never used the Creative Cloud Pro plan as I only use Photoshop and had no issues for a couple of years at least.  Now I feel I was misled by this and I cannot cancel the plan as even just two minutes after realising the mistake I tried to cancel and it said that I would owe them this much:I mean, this is ridiculous right?  You can see here that I now have two active plans, and this latest one is £68 a MONTH. I've never falled for a trick like this before and YES I'll probably get no sympath

Refund please and cancel auto -renewal 

Dear Adobe Support Team,   My name is Thomas Alejandro Rojas and I am contacting you to request a full refund of the payments made for two Adobe Acrobat Reader for PDF subscriptions (one monthly and one annual).   The problem is that I haven't been able to use any of the subscriptions, as none of them appear to be associated with my Adobe account: [Personal information removed by moderator.] .    Furthermore, I don't understand why the payments were linked to my Samsung account [Personal information removed by moderator.] without my intentionally performing that process.   I currently have two charges for services that I have been unable to activate, use, or manage, and for this reason I request    kindly request a full refund of both payments and verification as to why they were not correctly associated with my account.

Adobe, you did not honor what is stated in this email. You charged me $39.99 on November 21, 2025 instead of $15.99. Since you’re not able to honor this email, I have cancelled my renewal and filed a dispute with PayPal.  Sincerely,  Gary "We know price changes are hard, so we’re applying a discount to your subscription for 3 months. Starting 21-November-2025 (PT), you’ll be charged the promotional price of US$15.99/mo (plus applicable taxes). After 3 months, you’ll be charged the regular students and teachers plan price of US$39.99/mo (plus applicable taxes) for the remainder of your subscription term."On Oct 22, 2025, at 10:55 AM, Adobe <message@adobe.com> wrote:   Dear Gary,At Adobe, our mission is to support your creativity. Over the last few years, we’ve added a lot of new technology, tools, and performance improvements that help you create more efficiently than ever in our core creative apps, like Photoshop, Illustrator, and Premiere

i created an new account and and payed with my creditcard. By accident i created an non existing e-mail by combining my mail adresses.  Because i can't verify that e-mail adress i can't change it. What can i do?

I recently moved from the US and I tried to convert my Adobe account to India. I had a Creative Cloud Photography account and I wanted to convert it to just a Lightroom account in India. The price for Lightroom 1TB account is INR 382.32/mo. The virtual assistants keeps on telling that it's INR 811/mo. And I am like, nope I can see it's 382.32/mo. Then one of the virtual assistant went ahead and cancelled my existing US-based account stating that they will honor the price that is listed on the website and I can go ahead and buy the plan for 382.32. Everytime I click on buy now, it takes me to a webpage which says "Something is wrong, to buy the product over phone, contact xyz" when I call the number it rings and no one picks up. A horrible experience.    Then later another virtual assistant says the 382.32/mo price I am seeing is a "technical glitch". I mean really? That's the excuse?? Technical glitch across the board for days. What is this extortion procedure??   

Weder auf Amazon noch in den Untiefen der Adobe Hilfeseiten findet man einen Hinweis wie lange eine Prepaid Aktivierungscode gültig ist. Wenn man den heute kaufen würde - bis zu welchem Zeitpunkt ist er gültig, oder verfällt der Aktivierungscode nie? https://www.amazon.de/Adobe-Lightroom-KI-unterstützte-Bildbearbeitung-Aktivierungscode/dp/B0FFWM4GLF/ref=sr_1_7?crid=2LHAOQYDR27A0&dib=eyJ2IjoiMSJ9.-xaVVSaTDSlqlCJktQalz3SiQQDl1au3exToXw6XSkEhIdI2DIM0GwUeAJ_FdNQvXAecNoPO40x8Ct-FgODhOYVE8cHet0RmKrdTsxAj6fcEudk5ho-CSwalCO9NiDAYhusa-4ocgvTNfpym8eK_3Qa7EXxK4w8vgJRu0rxcn7CtQMhVCIlk8Ea4DYMFWTGKJXiYkoGLAWF-SB4O-60gRnAbU1KO10QEEWKLxqYTO2o.LocDN2Ka0ajuQYOEVdEbJjNBErd1fW1BQHVpbPaseec&dib_tag=se&keywords=adobe+foto+prepaid&qid=1763717968&sprefix=Adobe+fot%2Caps%2C242&sr=8-7

Buenos díasMe están realizando las facturas con unos datos erroneos, y no encuentro la manera de poder camibarlos.La IA que teneis para resolver los problemas no me pasa con ningún agente, y me da una solución que no puedo utilizar.El nombre de la empresa a la que tiene que ir la factura no lo puedo poner, ya que coge los datos de facturación de la tarjeta, en lugar de los de la empresa. ¿Podéis poneros en contacto conmigo?Un saludo Rodrigo Casas

Hallo zusammen,ich habe einFoto-Abo (20 GB) im Abo (Nächste Zahlung am 27. Okt. 2025)nun habe ich mir beim Primeday ein 1 Jahres Prepaid Abo für:Creative Cloud Foto-Abo mit 1 TBgekauft und leider zu spät gemerkt, dass ich nicht das gleiche gekauft habe wie ich schon hatte. Ich habe nun das Creative Cloud Foto-Abo mit 1 TBaktiviert und zwei Abos gleichzeitig. Ist es irgendwie möglich, dass das 1 Jahres Creative Cloud Foto-Abo mit 1 TBauf das Foto-Abo (20 GB)angerechnet wird? Gruß

Ich habe ein bei Adobe bestehendes Jahres Foto-Abo mit 20GB was noch eine gewisse Restlaufzeit hat. Ich würde jetzt gerne von den Blackfriday Angeboten bei Amazon profitieren und mir ein Jahresabo kaufen. Kann ich das dann an das bestehende Abo dranhängen?

Good afternoon, I'm here asking for help since i cant use any cards to renew my subscriptionRecently, I had to delete the card that was paying for the subscription.Whenever I try to insert the data, none of them work: be it VISA, Mastercard...Can anyone help me?Should i make a new account with a different card?I'll be waiting for a asnwer.Thank you, Luis

기존에 플랜은 11월 17일에 39050원 결제되었고11월 21일에 포토그래피 플랜으로 변경했다가 블랙프라이데이 플랜으로 변경해서결론적으로 17일 39050원 + 21일 26400원 + 21일 39050원이 결제되었는데17일 39050원 결제건과 21일 26400원 결제건은 언제 환불되는지 알려주세요

This is my personal Adobe account that I purchased. Initially, I was using the trial version, but it has now expired. While using the apps, I keep encountering issues: I cannot sign in to use AI features in Acrobat, I have limited access to Photoshop, and I cannot use Generative Fill.Additionally, two payments are being deducted from my account each month. I want to access my plans to understand why this is happening and why I have limited access to the apps. However, every time I go to the Plans page, it does not load and shows "No data available."This is a multinational, widely used software company, and I should not encounter these problems. Please fix this immediately.

Cancelei o Plano da Adobe e, para meu espanto, recebo o email de cobrança e atualização de forma de pagamento.Com um sistema assim, com com valores que não param de aumentar e com esta falta de ética, não tem forma de continuar. Alguém me pode ajudar com esta questão, por favor? Muito obrigada Diana M.

Hello, good day, how can I request a refund for an Adobe Photoshop purchase where we did not have access to the email, but the charge was processed, and we do not use that Adobe account or the email? How can I apply for a refund for the amount I was charged?

Any idea who I should contact to discuss this. Its a pretty outrageous fee considering I've rarely used InDesign this year and have continued to pay for it.