Solved

Hi, Lightroom is deleting my 1:1 previews after a few days even though I have preferences set to keep them for 30 days.  Any ideas or fixes?  Maybe a cache limit? ThanksJohn

I need to redraw a number of celtic knot inspired designs such as the one I have atatched below. None of the designs align perfectly, you will notice that if you follow a particular angle in the design that it doesn't carry through correctly as in it's thicker on one side than it is on the other etc etc. What would be the best and easiest way of doing this? I tried with the new curvature pen but probably not doing it right. Any help would be greatly appreciated! Thanks

Cloud CC refuses to instal apps : Exit Code: 176-------------------------------------- Summary -------------------------------------- - 2 fatal error(s), 0 error(s), 0 warnings(s) FATAL: Can't install to a network locationFATAL: Error occurred in install product workflow with error code 176 error message -----------------------------------------------------------------------------------I have no idea why, I have Premiere/AE/... already installed at the same location, which ISN'T a network location, but a harddrive. Cloud CC does not recognise my already instaled app now, thanks god I still can use them somehow.

First Lr did crash each time when opening. After resetting the preferences to default, I can start Lr and when it opens with Photo grid it does not crash. Changing from Photo grid to Detail (D) will crash Lr. I did switch of the GPU, but that did not make a difference. I use a Dell Windows 11 computer. Till yesterday Lr did work fine.

The menu bar and top portion of the tool bar will not display on Acrobat DC. When I try to click in that area it activates whatever application is running behind the Acrobat window. The only way to close Acrobat is to close the window via the Windows taskbar at the bottom of the screen. The partial icons that are visible will function but I can't access any tools or menu items above that point. I have tried to uninstall then reinstall the program and that did not help. I have also run a repair on the program which did not work either. This version is installed from Creative Cloud.  help please. 

Using LR Classic 14.4 on Windows 10 I can no longer select images with specific ratings Eg 3 star although if I use Filter rated it will select all rated images.

I dropped some custom LUTs into ~Library/Application Support/Adobe/Common/LUTs Creative and Technical folders and now they've vanished from that folder, yet still show in Premiere? If I search my Mac for .cube files, nothing shows up anywhere. I tried this on two machines, MacBook Pro M1 as well as MacBook Pro M4 on macOS Sequoia 15.5.According to the FCP XML output, the LUTs being referenced are still in that folder. But when I go there, there's nothing. I tried enabling hidden files but no different. If I run a deep search in Terminal, it shows them as being there too.... but opening the folder they're not visible.Baffled. Any ideas?  

 Hello,Has After Effects dropped support for PNG files in version 25.3.1? I opened a project I had been working on in the previous version, and all of the PNGs are showing as offline. When I attempt to relink them, I get an error stating that PNG is not a supported file type.These files were created in Photoshop, and I've never had issues with using PNGs—especially for 3D assets and transparency. To troubleshoot, I created a brand-new project, but PNG still isn’t even an import option.I’ve already reinstalled AE, but the issue persists. Is this a known bug or a deliberate change? Dropping PNG support seems unbelievable—can someone clarify what’s going on?Thanks,-Chad Screenshot attached. System: Apple StudioChip: Apple M3 UltraRAM: 256gOS: 15.5 (24F74)

Hey, I need to work with Adobe Reader to fill some documents on my macbook.Now the page on safari doesn't open. I recieve the message The document you are trying to load requires Adobe Reader 8 or higher. You may not have the Adobe Reader installed or your viewing environment may not be properly configured to use Adobe Reader. I have the newest version from adobe reader, but it doesn't work. Can some help me?

Hi, For a while when i open the illustrator it gives this blank screen. Deleting and reinstalling didn't work at all.

Please make the Prefix text box on the Export for Screens window wider.When working with strict naming conventions longer prefixes are often needed. This box is very narrow, and would benefit greatly from being wider.It is part of a fixed-width panel with nothing else on the same row, so the space to the right where it could be expanded is being used for nothing else.Please widen the box to the panel width as it would be a good quality of life improvement that would not impact any other functionality. Thanks.

I just upgraded my camera firmware to version 5.01 (body ILCE-7M4 Sony a7iv). That may have been a mistake! I can no longer import RAW files into Photoshop Elements 2022. The Help->Updates menu is greyed-out in PS Elements (Showing that there are not available updates). I have tried loading the Camera RAW drivers as per https://community.adobe.com/t5/photoshop-elements-discussions/manually-install-adobe-camera-raw-acr-nicer-to-look-at/td-p/14539971 . I have followed the instructions and replaced the .8bi file with the 14.5 version and the problem will not go away. It seems that Camera raw 17.4 will not work with Photoshop Elements 2022 Everything worked fine until this "upgrade". I can still load RAW files taken before the upgrade but I can no longer load RAW files of photos taken after the upgrade.  Is there a .8bi file that can be used with Photoshop Elements and that supports the latest Sony firmware update?  

以前Adobe Acrobat XI PRO の永続版ライセンスを3アカウント購入しました。PCを交換する度に古いPCで「ライセンス解除」し、新しいPCにインストールして使用しておりました。先日、PC移行のため、古いPCでライセンス解除しようとしたのですが、ボタンが押せない状態だったため、諦めてアンインストールしました。そのまま新しいPCにインストールしたところ、ライセンスの上限に達しているので認証できない旨画面に表示されました。そのため、一旦古いPCに再度インストールしてライセンス解除ができないか試そうとしたところ、古いPCでもライセンスの上限に達しているので認証できない旨表示されました。結局１ライセン分が使えない状態になっております。どのように対処したらよろしいでしょうか？

Hello! I have a question: how can I improve the image quality of the scene and puppet in Adobe Character Animator?When I zoom in using the camera during the animation, the video starts to show pixels and the quality noticeably drops. This really affects the final result and is a bit frustrating. Is there a way to avoid this?Should I use vector graphics, increase the scene resolution, or are there other recommended methods? Thanks in advance for your help!

Sometimes (perhaps most of the time, but it's hard to tell) after modifying brush settings, when I click on a different brush, some or all of the brush settings won't change to what should be preset in the brush I just selected; the settings will stay how I had just tweaked them (which I thought would be temporary). Which settings "stick" seems random, but I assume it's not. It has happened with brushes from multiple sources: my own that I tried to carefully craft with settings I want and saved as new brushes, the PS default ones like Hard Round, Adobe's "Kyle" sets, and Aaron Blaise sets I bought. Imagine, for example (what just happened to me to cause me to finally reach out to you guys), after working on fur with a texture brush and some adjusted settings for the current need, you notice a solid color spot you missed earlier, so you switch to the basic Hard Round, pick the color, touch pen to tablet, and see a comical sight: Hard Round drawing with size, scattering, and color jitter

 Hello, The message below appears when I try to open my After Effects app.  This is the system I'm running: I've looked up solutions and gone into Library/Preferences/Adobe/After Effects and select 'get info' on the folder, it appears to have read & write permissions.  The only way it appears different, is on other folders, such as Adobe Illustrator it will say my user name instead of 'system'.Does anyone have a solution for opening AE? ThanksRob 

A few years ago I created the attached image. I cannot figure out how I did it. I need to create an image using the same process but the layers in this one gives me one layer, about 100 paths in a group, and a black rectangle behind the image.  I am drawing a blank this morning on different terms to search for in this discussion community. Appreciate the help!

I normally log-in through Google, this time round when I log in, I am forced to change my password and I was asked to verify my id with verification code through email which I clicked resned to many times and never recieved. It's on another email not this one. my another account is "EMAIL REMOVED" could somebody help send me a link to re-set my password. Thank you

I have LR 6.8 standalone on a Windows 10 64 bit computer. The Minimize, Restore Down/Maximum and Close Button buttons on the upper right of the program do not show.  I have to go to the task bar to minimize or close the program.  Also, I have two monitors and I cannot drag it from monitor 1 to monitor 2.  I have uninstalled LR and reinstalled it which didn't fix the problem These buttons are standard buttons for all window programs, they work for all of my other programs.  I had this problem with an earlier update. They mysteriously came back.  Every update since then I have had the same problem as the one I'm having now. This is what is missing Thank you,John Baesemann

I had subscribed for a free trial a while ago, but realised i hadn't cancelled today. I didnt notice the payments going out. I got an email payment had failed earlier and have realised i am being charged monthly. I would like to cancel but i cannot due to the suspended account. I cannot pay the subscription right now. Is there any way i can cancel my subscription now?

Hi All,  I'm trying to set up automatic updates.  Task scheduler is set here -> my mode is set to 3.Now i'm trying to see a log to see if it tells me why its failing.I saw something about iLogLevel but I don't know where to set that to view the log.Also does someone have to be logged into the machine for it to automatically update?

dear community, i am a long time user of lightroom, since its enception and photoshop user. however i have been using a 3060ti with 0 issues for about two years, i have been able to export while applying settings to the next batch of images including ai with 0 issues, using a 14700k and nvidia studio drivers. i recently updated to a 5060 ti 16gb and there are several issues. 1 in prefs it says full acceleration is not recognised, i so i manually select it.2 when exporting as above and trying to multi task, either the batch apply settings stops or and the export stops using the graphics card for exports as i have been doing previously. ive tested the graphics card, with studio and game drivers in games and other tests zero issues but in lightroom classic, its very odd and wont do it in theory the card is 40% faster than the 3060ti but Im not getting that from use.  so question is either its an nvidia driver issue or adobe have not updated lightroom classic to fu

Hello,I have a valid perpetual license for a windows version of Adobe Photoshop CS6 and need help deactivating it from an old device that got distroyed by a lightning strike.  I cannot open the program on that machine to manually deactivate it.I need to activate it on my new computer, but I’m blocked because the two activations are already in use.I tried contacting Adobe support via chat, but the bot did not understand my request and would not connect me to a human.Could someone from Adobe help reset my activation count to 1 so I can use it again? I have my serial numbers and Adobe ID ready.  I truly appreciate the help.   John

I migrated all my brushes from Photoshop 6 to CC. All of my soft brushes now have hard edges. They even show up in the brush picker panel with hard edges. I need my soft edges back.

hello! im having an issue with my undo hotkey command unwantedly activating my Magnifying Lens tool; i have edited my hotkeys so that Ctrl+Z activates the infinite "Undo" command, but if i hit that hotkey quickly in succession to undo multiple strokes, suddenly the magnifying tool becomes activated?  I have tried snooping in the preferences to see what might be activating the magnifying lens tool but i cant even find it listed in the hotkeys or preferences.  i want to be able to undo a lot quickly (not with inhuman speed or anything that should confuse the program) without the magnifying tool becoming activated.  why is this happening?  can i fix this?  thank youhere are some screencaps that hopefully help if this hasnt been clear enough; picture 1 shows the finished drawing, picture 2 shows the drawing after hitting the Undo hotkey once, and picture 3 shows the magnifying tool newly activated after "Undo-ing" multiple times via the hotkey quickly.