Questions

I recognize this to be an unusual request, but here goes:I have a licensed copy of CS5 on a Windows 10 PCI just bought a new Windows 11 PC as 10 will soon be non-supportedI spent an hour or so online with an Adobe Chat rep on Friday, who very expertly and helpfully loaded the CS5 install packet onto my new machine, and also helped me find the full (24-digit) Serial Key for my existing CS5Unfortunately upon installation execution, we hit a roadblock because apparently my CS5 license was an upgrade license, and (of course) the CS5 install process is expecting to see my previous Photoshop instance (probably Photoshop Elements) on my new PC.So now I'm in a Catch-22...   I have a legal, legitimate CS5 license.  I have a new PC to install it on.  I just don't have the previous version of Photoshop to complete the installation.   (and unfortunately the Adobe rep told me they don't have an available, non-upgrade CS5 Serial Key.)  Bottom Line:  Just

Open in Creative Cloud (for downloading!) and I get this error message repeatedly:“Photoshop will update later. Photoshop can't update while following processes are running: - Adobe Photoshop 2026…” etc.My Photoshop App IS CLOSED! What is going on? Thanks!

I have a problem which adobe "help" was unable to help me with. I need to get Creative Suite CS6 licence deactivated, but I don't have access to the computer where it was installed. How can I do this? Is it possible? Creative Suite CS6 can be installed in maximum of two devices and I had the product installed to my laptop and also to my desk computer. But I just bought a new computer and I installed this creative suite CS6 successfully to it - but only then I realised that I forgot to deactivate the program from my old computer. I can no longer do that, since some part from the old computer were used to my new one. Now I can't use the creative suite cs6 before I deactivate it from my old computer - which doesn't exist anymore. Is there anyway to do this? This is really important tool for me so I would be very very thankful for all help with this. 

Hi, I’m having two issues, which might be affecting each other, but idk I’m unable to uninstall certain Adobe apps. Other apps uninstallation worked normally, but for a few, they just can’t be uninstalled and they are still working. It is Adobe Photoshop 2024, Photoshop Beta a Animate 2023. I’v tried it uninstalling them through settings and control panel, always redirected into Creative Cloud Desktop, where I confirned it (tried it with keep and remove option), it shows as unintalling 1% and finishing in matter of like 2 seconds. What really intirates me is the Photoshop Beta. When I want to open for example png through Open WIth, there is only the Photoshop Beta option (from Photoshops) and if I even open it through different app and find the new Photoshop in my PC, it still opens it self through Photoshop Beta. Also the Photoshop Beta already set itself for the second time to be the primarely app for opening psd. I really want to delete it from my computer as soon as possible. But f

As the title says, the Creative Cloud app keeps failing to update. I first tried troubleshooting it with the guide for this specific error code, but nothing worked. Tried reinstalling the app and even using Adobe's cleaning tool, and nothing worked; the error kept showing up. Also tried repairing Windows 11, and that didn't work either. So I contacted support, and two different agents remotely connected to my PC, and neither of them could fix the issue or figure out what was going on. As a little test, I decided to use a different PC, this time a laptop with Windows 11 as well and in that one, Creative Cloud needed an update, and it updated without issues. So I decided to go to the about tab in the app on both PCs and put them side by side, and strangely enough, both my main PC (the one with the issue) and the laptop are in the same version of the app and everything else below. (At the time of making this post) So maybe this could be some sort of bug where it keeps thinking i

I really need help from a real person.I've been trying to install Photoshop, Creative Cloud, and other Adobe apps for hours now, but I keep getting the same error: Error code 62.I've tried everything I could find — the Creative Cloud Cleaner Tool, admin mode, restarting, deleting leftover folders… Nothing works. And I can't find any official explanation of this error anywhere.This isn't a case of "try restarting your PC" — I’ve already done all the basic steps. Please, if someone truly understands how this system works and can look deeper, I would be so grateful.I just bought the subscription today, and I can’t even begin to use what I paid for. I’m honestly exhausted and frustrated.Please don’t send me a template answer or a generic article. I need real help from someone who’s faced this or knows what’s going on.Also, I’m not a native English speaker — I’m using ChatGPT to help me write this post, so I apologize for any awkward wording.Thanks in advance to anyone who takes the time to

Hello. Hope i may get some help with this issue. I have been trying to activate Adobe CS6 on my windows 11. After research on the community, I was able to sign in using my phone and installed the whole CS6 Suite. However, after inputting my serial number when propmpted, it says that it has been revoked. This isn't the case becausemy adobe online account shows that i have CS6 registered under that serial number, and that there are no active users using it. Please help.   

As you can see, I bought Acrobat 2020 in 2021 and paid a pretty handsome sum for it, as I needed it as a student of law.As time goes on, I have replaced hardware and always uninstalled it and sanitised my drive before reinstalling the OS. Now, here lies a problem. The remaining laptop I had died, right in the middle of an exam! On that laptop, there were three accounts, all on the same machine. The problem is that every time you add Adobe to the account, it thinks it is a new machine. This is incorrect and is a serious flaw in the software development.The manufacturer, ASUS (whom I will never recommend again), deleted the data I couldn't access due to a motherboard failure and the installation of a non-removable NVMe drive, which I didn't know until I came to remove it. So, three sets of software, one machine, all deleted.Now, let's look at the correspondence I get from Adobe when I get an activation failure notice. The Adobe agent tells me to 'deactivate' other installations. If an in

I purchased this product in 2015, and have been downloading and using it without incident ever since.  My most recent download was December 2024.  I tried downloading it today, and at first everything went smooth until I hit the actual download button on the LWS site.  The download window popped open, but nothing happened.  Eventually, somehow, the product disappeared from the LWS site while I was online. Called Adobe tech support and they don't even see my license on their end. Any thoughts on how to get my license restored, and to be able to download the product for use.  

Awhile back, I got this pop-up on my mac laptopThe apps themselves still worked, so I wasn't terribly concerned, but the popup is annoying. So today, I start investigating fixing it. HOWEVER...for some strange reason, the log-in screens for software download installs don't accept my Adobe log-in credentials. I log into the Adobe site using an email address. Can change the password easily. Have the adobe authenticator working as intended. But my NAME is in the login block on the software activation block. (I've deleted most of my name as that seems prudent.)This login screen won't accept the adobe password associated with my email address, and changing my name to the email address renders the same "uh-uh" result. I did find that in 2021, I connected my Adobe and Apple accounts, and the Apple stuff comes up with my name. So I disconnected the two accounts. Sadly, no joy. I'm at a loss.It doesn't make any sense to me. I did screenshot the CC install data from "finder", and I'm a

I'm in a predicament that I can't easily control a plotter from my Mac work station with the latest Adobe suite. The plotter is 3 floors below and for years I've used a Windows rip server to print and cut with plotter software. Rip server was not online so older system's security is not an issue. My Windows system finally died and a easy way to control the plotter would be to use one of my older laptops with illustrator. I have version cs5 that I've installed from my last dvd version, but it is Illustrator version 15 and I need to do the update in order to make it version 16 which is what the plotter software requires. I've contacted Adobe and they sent a link that let me download my previous registered version, but it's the same as the dvd and only instals version 15. I did see a post that shows how to update to version 15.1 through web archives, but nothing about version 16. I'm semi retired and don't see the benefit to invest several thousand dollars to build an up to date syst

Hello! I recently attempted to repair the microsoft visual C++ redistributable on my brand new microsoft surface pro 2-in-1 ... because I was all of a sudden unable to get into my adobe creative cloud. I do have my old microsoft surface that isn't Windows 11 compatible... I have my adobe apps on there (thankfully) as the main one I use isn't available for my new laptop yet (yikes!)... Anyways-- when i attempted to repair this microsoft visual C++, I got a pop up saying..."one or more issue caused setup to fail. Please fix issues" with a link to the log file. It also notes 'the parameter is incorrect with code 0x80070057'. I could google it, but... this seems to be where I'm directed. Makes sense! I'm not familiar with using forums though...  Thanks for any help!C 

I am trying to transfer my existing Adobe Acrobat Standard 2017 from old laptop to other one and need help as I am also unable to find the key

Cordial saludo, la presente es para solicitar de manera respetuosa un reembolso de mi suscripción, ya que había cancelado la suscripción en período de prueba pero no se si la página no cargo bien y me cobraron la suscripción, no he usado ninguno de los servicios de la suscripción para poder recibir el reembolso, agradezco de ante mano la ayuda. 

I pay and use the Creative Cloud, therefore offline downloads won't workExit Code: 113-------------------------------------- Summary --------------------------------------- 3 fatal error(s), 0 error(s), 13 warnings(s)FATAL: Fatal Error '113' occurred while downloadFATAL: Fatal Error '113' occurred while downloadFATAL: Error occurred in download of package (Name: AdobePhotoshop27-Core_x64 Version: 27.0.0.25). Error code: '113'WARN: GetIEProxyInfo - Failed to get proxy for the url, error:12180WARN: GetIEProxyInfo - Failed to get proxy for the url, error:12180WARN: GetIEProxyInfo - Failed to get proxy for the url, error:12180WARN: GetIEProxyInfo - Failed to get proxy for the url, error:12180WARN: GetIEProxyInfo - Failed to get proxy for the url, error:12180WARN: GetIEProxyInfo - Failed to get proxy for the url, error:12180WARN: GetIEProxyInfo - Failed to get proxy for the url, error:12180WARN: GetIEProxyInfo - Failed to get proxy for the url, error:12180WARN: GetIEProxyInfo - Failed to ge

Al abrir Creative Cloud, se ha iniciado una actualizacion, y me ha dado el error 214.He desinstalado Creative Cloud y he intentado volver a instalarlo. pero me vuelve a dar el error 214.En este estado no puedo actualizar mis aplicaciones de escritorio. Alguna solucion? Gracias

I have a CD with Dreamweaver CS5.  My computer died and I installed it on a new one.  However, it says I can't activate it because it is already in use on two computers.  I no longer have those computers.  I also don't know what account it was registered under (I used to have a business that I closed 5 years ago) and I tried 2 old business accounts and its not there either.  Support was unable to help me or to even tell me what account it is registered under.  Any ideas how to deactivate it from those two old machines without the machine or account?

Hello!I have a photo subscription.This includes Photoshop Desktop. But I cant install Photoshop Desktop.It is not offered for download/installation at all. I'm running MacOS 15.7.1 I've already run the Cleaner Tool and reinstalled the creative cloud app, but I still can't install Photoshop Desktop. I ask for support.Thank you in advance!

A licensa quando aplicada informa estar sendo utilizada, porem formatei e atualizei o computador a licensa é minha  

I've just received an email from Adobe (storemanager@adobe.com) that my subscription is almost ending and that I need  to update my creditcard data to continue my membership, but I've never received this before. I presume that is a phishing mail? I've attached a partly screen shot in Dutch. Thanks in advance. 

I need Photoshop beta

We bought and downloaded the non-subscription version of Acrobat Pro 2024.  We have been unable to activate it and NO help from the support chat teams.  Worse, they tried to upsell us!  We really just need to get this activated.  Apparently it's a one-time activation, but nobody at Adobe has been able to figure it out.  Although it shows we bought it last month in our invoices, it doesn't show in our products.  Has anyone been able to activiate this product (again, this is the download with 3-year term product)? Thank you...p.s., helping my 85 year old dad with getting this done and it's VERY frustrating.

I own a microsoft surface Laptop 7th edition with a snapdragon processor with I have been trying to load Adobe Premiere Elements 2026 and get the following error message:I have tried reinstalling, and updating my graphic adapter,. Any Solutions

My laptop has Illustrator and Photoshop versions 2023, 2024, and 2025. I didn't delete the 2023-2024 versions from the C drive. Suddenly, one day, 2023 and 2024 disappeared, leaving only 2025. Why?