Account, Payment, & Plan

It appears that I have two Creative Cloud Pro plans for which I am being charged. I have already been charged for two Creative Cloud Pro plans with different billing dates. I want to cancel the plans, and they want to charge me a very large amount.

I need help with canceling this plan II was on a free trial and in 5 days and want to cancel and get a refund I dont want or need this plan and evrything support tells me does not work please simple way to cancel

PAGUEI A RENOVAÇÃO, MAS NÃO CONISGO USAR     [Mod: Moved to the Account, Payment & Plan forum]  

Ich habe heute mein Adobe CC Abo mit der PrePaid-Karte verlängert. Jetzt habe ich 2 Abos gleichzeitig laufen. Eigentlich sollte der Zeitraum des bestehenden Abos verlängert werden. Was kann ich tun? Wer kann helfen?

Me ajudem a solucionar erros com pagamento? Pago PS e LG por R$71 no Brasil. Porém, nenhum cartão esta sendo aceito.  Já tentei vários bancos que uso e nada de aceitar, até PayPal. Estou com trabalhos atrasados e a adobe nao atende ligações ou mensagens. Socorro 😭😭😭😭😭 Na imagem fala que é aceito, mas no final não aceita meus cartões.     [Mod: Move to the Account, Payment & Plan forum]  

Hey ich wollte mein Abomkündigen und dann wurde mir eine günstigere Version angeboten, die wollte ich annehen aber das System sagt mir ständig die Verlängerung bzw. das günstigere Abo geht nicht.Hatte das jemand schon einmal?

Last Month I switched to a different subscription and cancelled it. When reviewing this subscription on my account page it says its cancelled and will end on the 30th of September. However last month it said 31st of August and well today i got charged for said subscription. The AI-Chatbot also says its still active and im unable to cancel it because I get an error everytime i try. I didnt use the software last month and wont in the upcoming month but Im still getting charged and cant do anything against it. What a great experience! 🙂Also I cant contact anyone via the bot because it keeps saying that there is no Support Member available. Did anyone else ever have an experience like this?  

Hello, So here’s my situation that I'm hoping to get some help with: I recently received an email saying my student plan was set to expire, so I went ahead and ordered a new Creative Cloud 12-month plan and preemptively redeemed the activation code a day or two after ordering, as I assumed that it would just automatically take effect after my student plan expired, extending my license for the additional 12 months I purchased.  At first it did seem like that was the case and everything was running like normal, but now I can't seem to access any of the apps that are supposed to be included in the new plan I just activated. I updated both the apps and my computer, as well as updated my card on file, in case it was expiring soon and that was the cause of the issue, and then i even tried removing entries in the host files as is suggested in the help articles, but nothing worked.  So then I resorted to trying to uninstall and reinstall the apps again, but now —&

Hola! hace dos meses adquirí el plan de Photohop + Lightroom de 19,9 USD. Al querer cobrarme el segundo mes (el 8 de agosto), no tenía fondos en la tarjeta y cuando la recargué, ya no me anduvo más lo premium, no me reconoce la cuenta como tal y no me deja descargar lightroom a la computadora.EXIJO me solucionen, porque estoy pagando por algo que quiero y necesito usar!!!

I've just been suddenly kicked out of my Adobe programs, because it claims my device is not activated, and tells me that I need to sign out of at least 15 of 16 other devices listed as being signed-in to continue using it on this device. Essentially I get this screen: activation-limit-reached-1 but there are 16 devices listed as activated on the right instead of 2 (which is of course, impossible to achieve even if someone hacked my account.) There are even little dots along the bottom of that portion of the screen that erroneously overlap the "If you need to manage accounts for a team, switch to a team plan. Or shop our offers." blurb, and left/right arrow buttons to use to naviatge through all the listed devices. It appears that my current device erroneously became duplicated 15 times (alongside my old device, which is supposed to be there) and states they were all activated yesterday, even though I just got kicked out in the middle of using an Adobe product today.&nbsp

Wo finde ich die Rechnung der letzten Jahresgebühr?

I'm writing here in hopes to get a refund. I was offered a 7 day free trial . I agreed to the free trial. The trial was to end on august 29 -today. But today I was charged $69.99. I was going to cancel today. What do I have to do to get a refund ? 

Adobe will not let me access my account so I can cancel my account plan I don't need two plans but Adobe for some reason won't let me access my account to cancel my other plan.  In 4 days I will start getting charged another $22.99 per month twice for two plans , as I can not get into my account to cancel. This is thief of my money they have already been sued for just this reason. People found it inpossible to cancel theit accounts.  Welcome to your account, TerrellUnable to load plans Please try again.have been trying sence last night 09/28/2025 

Tonight, when I tried to open Photoshop, the login pop-up showed up, asking me to re-login. I tried to do so, but then it told me I must reset my password. So, I press 'Get 2FA code from Email' - done, but then it asks me to get a second 2FA from SMS - from an older phone number that I no longer have access to. I was stuck there - I couldn't log in, couldn't reset my password because it kept asking for the old phone number for 2FA. I've tried to call support, but they couldn't do anything either. I am going crazy because I really have to work. WHY WOULD YOU NEED TWO 2FA CODE???????   By the way, the account email is similar to this account, but ends with 10 instead. I tried to call support twice, but the line was shut down by the automated system because the holding time was too long. The guy in the call was extremely unprofessional, spent 2 hours waiting, and gave no direct answer, only trying to scam me into purchasing my plan all over again in the new account. And why would you

Bonjour,Je souhaite annuler mon abonnement à Acrobat pro. Cependant, on m'indique que des frais d'annulation anticipée d'un motant de 1116,5 DH vont etre facturés.Etant etudiant, je ne peux pas assumer ces frais supplémentaires. Je vous demande donc, à titre exceptionnel, de bien vouloir proceder à l'annulation sans frais de pénalité, ou bien trouver une autre solution.Je vous remercie par avance de votre compréhension et de l'aide que vous pourrez m'apporter.Cordialement 

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 Ich bekomme leider diese Fehlermeldung. Allerdings besitze ich nur zwei Rechner, einen Mac Mini und ein Macbook Air. Letzteres wird mir von Lightroom plötzlich doppelt als aktiviert angezeigt, was natürlich kompletter Schwachsinn ist. Daher weigert sich der Mac Mini aber leider, mich mit LR arbeiten zu lassen. Was kann ich tun?

 and still waiting for my 3 year license

I subscribed to an Adobe free trial and canceled my plan on August 17, 2025, which was before the free trial end date of August 19, 2025. However, my account still shows an order (Order Number: AD03530600628CPH) for InDesign and Adobe Stock.Could you please confirm that my subscription is fully canceled and that I will not be charged any fees after the trial period?Thank you for your assistance.

Compré el plan de 249 para Photoshop y lo cancelé el mismo día 03/04/2025. Me hicieron un reembolso y hoy me llegó como saldo retenido en mi tarjeta. Más tarde, Adobe hizo el cobro de 249 otra vez y ya no tengo saldo retenido 04/04/2025 . No puedo hablar con un agente porque están cerrado hasta el lunes   

I have been signed up to Adobe for a few years now. I haven't been using it much recently due to my employment. I went to use Photoshop the other day and it said I had to sign in, when I used my regular email it signed me up for a new account with no access. I last paid $49.94 for adobe creative cloud on the 5th september (and on the 5th of all months previously). I went to cancel this direct debit and there is no option to do so. Why can I not have access but I'm paying? What is going on?  When I login with my regular email and free adobe access I cannot get any support from a REAL person because I am not paying a subcription... but my bank account says otherwise. I keep being sent around these ridiculous internet loops and I'm 50 quid down. This is such rubbish support for someone who has put a lot of money into this software 😞 Helen  

I can't seem to access the adobe store to get the invoices. I usually get it from Adobe Store My company needs that invoice.

Yesterday I accidentally bought a subscription because I thought it would give me a free trial but it didn't, so I canceled the plan to get a refund, and it said that I would get a refund, now there's nothing in the plans tab, can an Adobe employee check that my refund is being processed? 

My current payment method is expiring soon so I got a new  company debit/credit card to use for Adobe. It's a brand new card, just got it this afternoon, and I'm trying to update my current card or add a new one altogether, and I keep getting this message:  It's a Visa card from the same bank as before, and there is absolutely nothing wrong with any of the numbers or information. I can't put the company name into the name slot because it requires a first and last name (both of which are on the card, which is what I'm putting into the fields). There's no reason this should be doing this... I really miss the old days of buying something in a store and keeping it for 10+ years without having to bother with a monthly subscription.

Hello, I was benefiting from the teacher plan in September 2022, but my plan changed automatically in September 2023 because my education information was not updated. Last week, I uploaded the document stating that I am still a teacher and my discount was approved, but I cannot switch to my old plan with discount. How can I get my old discount?