Account, Payment, & Plan

I have been charging certained amount every month.  But there's no purchase history when I login to adobe accout.I cannot contact Adobe service centre..............

I would like a refund please 

Ich zahle seit vielen Jahren meine Adobe-Lizenz per Lastschrift und hatte bisher nie Probleme damit.Seit einiger Zeit bekomme ich jedoch immer wieder die Meldung, dass ich meine Zahlungsinformationen aktualisieren soll, da mein Abo sonst ausläuft und ich den Zugriff verliere.Das habe ich jetzt bereits mindestens 20-mal getan – jedes Mal erhalte ich die Bestätigung, dass nun alles in Ordnung sei. Doch kurz darauf erscheint dieselbe Fehlermeldung wieder.Anfangs kam die Meldung nur gelegentlich, mittlerweile poppt sie jedes Mal in groß auf, wenn ich ein Adobe-Programm öffne. Das ist nicht nur störend, sondern auch geschäftsschädigend, da ich die Programme täglich nutze.Kontakt mit dem Adobe-Support – keine LösungIch habe mich natürlich an den Adobe-Support gewandt. Dort wurde mir zuerst versichert, dass das Problem nun behoben sei und ich habe 7 Gratis-Tage erhalten, wodurch die Fehlermeldung kurzfristig verschwunden ist.Doch jetzt ist die Meldung wieder da – also habe ich erneut den Supp

good day everyone...  my subscription seems to in a bit of a mess. i have been a subscriber for many years and have renewed when asked. so according to my bank statements i am paying monthly yet i still get messages saying i need to renew. i think partly as a result of this my catalogue doesnt seem to be updating properly and lightroom doesnt link up with my photographs as it always has done. any help would be gratefully received. many thanks to all neil

Hello all, I've been trying to cancel my plan for creative cloud but there's no cancellation button anywhere. The account is on my school email but I'm paying for it and I just can't find anyway to cancel it on my account pages. The option just doesn't show up. This is extremely frustrating as I have no more use for it but I can't cancel. I'm paying for the annua plan but I'm willing to pay the cancellation fee for it to just go away. 

Hey,On April 31, 2025, I redeemed a prepaid subscription for LR + TB code, which worked without any problems. However, the next day I tried the 14-day trial subscription to test Premiere.After 10 days, I canceled the trial subscription, which worked. But since then, my prepaid subscription has been gone.The chat support can't or won't help me.I paid a lot of money for the prepaid subscription, which is now simply gone. Is there a way to get my prepaid subscription back?   [Mod: Moved to the Account, Payment  Plan forum]  

Bonjour, J'ai constaté que mon abonnement Adobe a été facturé deux fois : une fois via ma carte bancaire et une autre via PayPal, alors que je n'ai effectué qu'une seule souscription.Comment puis-je procéder pour effectuer une réclamation, identifier le compte concerné et procéder à un remboursement pour le doublon ? Merci d'avance

hello my Visa card keeps getting charged 67.01 euro monthly for Adobe Adobe with reference IE-00000 044-207-3650. When I log into my account it appears I have no subscriptions whatsoever. . I don't know how to stop being charged other than cancelling my credit card. Where can I get help? Thank you 

 חייבת להגיע לצ'אט עם נציג אני לא מצליחה להגיע לשירות לקוחות של אדובי איך עושים את זה דחוףלוקחים לי מלא כסף כבר שנה ולא שמתי לב 

  Hi Everyone:         Does Adobe's product license agreement include provisions similar to those in JetBrains' product license agreement that define 'control,' particularly the clause explaining 'ownership of fifty percent (50%) or more of the outstanding shares or beneficial ownership of the entity'?   The JetBrains product license agreement reads as follows:      “Product Holder” means the sole proprietor or legal entity specified in the Subscription Confirmation. For legal entities, “Product Holder” includes any entity which controls, is controlled by, or is under common control with Product Holder. For the purposes of this definition, “control” means (i) the power, directly or indirectly, to direct or manage such entity, whether by contract or otherwise, or (ii) ownership of fifty percent (50%) or more of the outstanding shares or beneficial ownership of such entity.     I would like to confirm the requirements for a parent co

Minha assinatura expirou após os 12 meses.Atualizei as informações de pagamento, mas continuei sem acesso aos aplicativos.Após umas duas horas, o valor do plano foi cobrado, mas continuei sem acesso.Continuei tentando no aplicativo da Creative Cloud e cheguei em uma tela para fazer a assinatura, o que gerou uma nova cobrança do mesmo valor faturado anteriormente. Tenho acesso aos aplicativos, mas continuo com a cobrança duplicada e sem contato algum do suporte que possa me ajudar a entender ou resolver a questão. Alguém consegue me orientar sobre o que fazer para tentar o estorno de uma das cobranças? 

Help! I wish to cancel my plan but they are charging me a high subscription fee! 😞 

There are plenty of details documented in other threads. Just came to share that I too fell for the "annual subscription paid monthly" scam. It's incredibly disengenous to say it is paid monthly and hide the cancellation fee.  Shame on Adobe for these predatory practices. 

Como faço para remover um cartão que já foi cancelado? Não consigo colocar outro cartão como forma de pagamento.

merhabalar,  Apple hesabım ile ipad ve iphone üzerinden iki farklı lighttroom profili kullanmaktaydım. Ayrıca gmail hesabım ile bir tane creative cloud üyeliğim vardı. Bu 3 hesabı lightroom için senkronize etmek veya birleştirmek istiyorum. İphone telefonumu sıfırladım ve android telefonuma geçtim. Güncel durumda ise android telefonum ile lightroom hesabıma gmail ile giriş yaptığımda creative cloud hesabım açılıyor, apple ile giriş yaptığımda ipad hesabım açılıyor. İphone telefonumu sıfırladım, tekrar yükleyip giriş yaptığımda ise ipad hesabımı açıyor. İphone hesabıma erişemiyorum, ve ben mümkünse bu 3 heabı birleştirmek istiyorum. Teşekkürler.Hello,I was using two different lighttroom profiles on my iPad and iPhone with my Apple account. I also had a creative cloud membership with my gmail account. I want to synchronize or merge these 3 accounts for lightroom. I reset my iPhone and switched to my Android phone. In the current situation, when I log in to my Lightroom account

Hola, compré un plan de Adobe Creative Cloud el 21 de abril de 2022  (número de pedido AB01199000007EMX) con un periodo de prueba de 14 días; sin embargo lo cancelé el 22 de abril debido a que no podía utilizarlo. Se me envió un correo confirmando la cancelación, sin embargo han pasado los 5 días habiles que me dijeron para hacerme el reembolso y no se me ha devuelto el dinero. ¿Tendría que solicitar un reembolso o es cuestión de esperar?

NO USO ESTE PROGRAMA PARA TRABAJAR, HACE AÑOS QUE LO TENGO, LO PAGO Y JAMAS LO USE. PIDO LA CANCELACION TOTAL DE LA SUSCRIPCION.  

Hello, I desperately need help! I had to get Adobe E-Siganture to sign a document online and signed up for the free trial. I canceled it immediately after I turned in the document. BUT Adobe still charged me for a subscription. I most definitely canceled the subscription because it no longer appears under the settings on my MacBook which I used to subscribe. However, I do not have a notification of canceling it in my Gmail. I know I canceled it, and not only was I charged $28 for April, but to cancel my subscription I have to pay $150 to cancel. I talked to an online chatbot that connected me with an assistant. They ignore my questions and statements about saying that I canceled and have not given me any solutions! It is insane they have a cancelation fee for that much! Adobe is a scam.

I did the free trial for Adobe Pro and have now been charged as I intend to keep it but when I went to use it, it brought me back to, do you want to do a free trial. I need to use it NOW for work. Please help.

Hi, There is a billing and payment issue with the Adobe account, which prevents cancellation of the Adobe Acrobat AI subscription within the trial period.There is a message on the account: You'll be able to manage this plan shortly. But the message persists, and Adobe hasn't fixed it during the entire trial period. Error since the beginning of trial period on my account: Billing and payment• We’ve received payment for your new plan. You’ll be able to manage this plan shortly.

I work with multiple devices which im always asked to log in. To log in it will ask me for 2FA code sent via mail. After some time it got annoying to be copying the code se i decided to turn 2FA off. But it keeps asking me for thecode and keeps turning back on by itself. I know its recommended to have 2FA on but in my case i want to keep it off.

I want to delete my credit card from payment methods because it has expired. I request assistance. Mail: <removed-kglad>

Hi I would like to cancel my subscription. I tried sending an email last week but it bounced back to me, and I am not finding the option to cancel in app. May you kindly assist. Thank you.

I do not find the button of cancelling my subscription. Can you help me?

Hi. I signed up for a 7 day trial of photoshop. But I forgot to cancel the trial before the 7 days were up. my intention was to only try it for 7 days. But I forgot to cancel the trial before the 7 days. Luckily my bank account didn't have enough $15. 99 .So I got a message from the bank inform that I didn't have enough money to pay for the next month of photoshop.I  want to ask. I already have cancelled the subscription for the next month. Then later when my bank account has more than $15.99, will I be charged again?