Account, Payment, & Plan

My plan was canceled by Adobe when it expired on March 2, 2026. They took my money and disabled my usage.

Went to my adobe account to update my billing and payment..... Surprise the option edit billing and payment  is blank.... like I have no plan !!!!but I do for so many years, last billing was 4 march 2025, so i need to edit my billing before the next payment... when I follow update information from Adobe help:  account.adobe.com/plans.it's like I don't have a plan but i do have one...How come I do have access to my invoices but not to edit payment and billing ?So what are the option ??? thanks for your assistance-help-solution , that will be appreciatedbenoit

Hi I registered 2 weeks ago for trial but forgot to cancel. I have another account now.My card's balance is not enough so Adobe could not charge full, it said if no action taken, my account will be suspended.Today Adobe charged a smaller amount. But I can't cancel plan after already being charged. How can I proceed from here? I requested to connect with agent but not succeed. 

I started a 7 day free trial of adobe elements and it is day 5 and I WANT TO CANCEL my trial BUTIT IS IMPOSSIBLE TO FIND HOW I CAN DO THIS!!!! so frustrating!!! none of "help' or "how to" instructions found online are helpful. I Can't see anything in my"plan" that says trial subscription or PhElements. Do not want to be charged in 2 days!!! 

Hello, I started a free trial of After Effects and wanted to extend it, but then the site asked me to extend Premiere Pro. The problem: I've already extended the trial.How can I fix this? I'm VERY sure, that I clicked for the extension for AE. I tried it multiple times. Best regards

mir wurde einfach mit meiner email ein probeabo gestartet ich wusste nix davon und heute wurde mir von paypal abgebucht und ich will eigentlich mein geld zurück. was kann ich machen? an wen kann ich mich wenden?

My name is Peter Thompson. As I have received in the past, I need inividual monthly invoices for the months of April, May, June and July to submit to my company for reimbursement. My yearly invoice no. is REMOVED, Invoice date was Nov. 26, 2020. Order number is REMOVED   Message moved to the correct forum and personal information removed

Hola, en que horario puedo hablar con un asesor? Me aparece en la tarjeta el cargo doble de esta aplicación, la cual di de baja antes del periodo de prueba. Quiero saber cuando voy a tener el reembolso de ambos cargos

Buen dia Recientemente compre el plan como estudiante por $39.183 pesos colombianos, ya que por ser estudiante del SENA estuve aproximadamente 2 años con licencia gratuita y pues pague la suscripcion para continuar usando las aplicaciones adobe, pero resulta que pague y en creative cloud no tengo acceso a las aplicaciones a ver como me pueden ayudar.  Si alguien me puede ayudar lo agradeceria muchisimo

Received this email and the address doesn't really check out. Can anyone confirm it actually is a phishing attempt? 

Hello,   I hope you're doing well.   Recently, I activated the 7-day free trial of Adobe Photoshop to try the software for my music project Mirrors Destruction. Unfortunately, I didn’t understand how to use the program properly, so I canceled the subscription via your website before the trial ended.   However, I later discovered that PayPal still had my payment details saved, and €36 (approximately 960 CZK) was automatically charged to my account.   Since I canceled the subscription and did not use the product beyond testing for a short time, I kindly ask if it's possible to receive a full refund and ensure the subscription is fully canceled.   Thank you for your understanding and help.   Kind regards, Heart Cloud   [Mod: Moved to the Account,Payment & Plan forum]  

 Aplogize for  a repeat, but it seems truly difficult and disappointing to find I have to post on a Help forum to find out how to get help.  Is there not chat support (non virtual) for billing issues / customer service etc, or is the only option to call?  thanks 🙂 Sarah

Tengo que pagar la prenumerasion de todo1ano por el adobe si solo lo tengo 3 meses?

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Cancel my Adobe after effect and Adobe photoshop 2025 subscription! We can't contact you at all! Your chat doesn't work properly. When I try to cancel our subscription, the system doesn't work and the link doesn't open. Please cancel our subscription!!!!

Hello everyone.First of all, I have a photoshop subscription.Since a few days I have no access to photoshop anymore.I can only click "test or buy" but none of the options work either.Support says the money has not yet been received.I have a Sepa direct debit procedure and Photoshop already debited my account days ago. So it's automatic.The bank account is also always covered.Does anyone have a similar problem?I have not been able to work for 4 days now and nobody can help me.  

I took a plan for a year and they are charging for this month why ?? if the basic plan for a year is complete then why the plan is being continued and im being charged for this month??   [Mod: Moved to the Account, Payment & Plan forum]

Der Kauf des Firefly-Standardabos hat nicht funktioniert. Ich wurde zu PayPal weitergeleitet und der Kauf ist scheinbar abgeschlossen, aber es werden keine Kaufdaten gezeigt.

I canceled the subscription. Please give me a refund.

Seit inzwischen fast 3 Monaten verwende ich die Applikationen der Adobe Creative Cloud. Im August und September wurden die Abbuchungen durch Adobe von meinem Konto ordnungsgemäß vorgenommen. Durch Zufall sah ich heute, dass es plötzlich mit der dritten Abbuchung ein Problem gibt:    "Es liegt ein Problem mit Ihren Zahlungsdetails vor. Aktualisieren Sie Ihre Zahlungsinformationen."   Das hatte mich sehr gewundert, da sich bis heute nichts verändert hat, keine Kontoänderung, Änderung der Anschrift oder des Namens, auch ist meine Debitkarte (Zahlungsweise per Lastschrift ist ausgewählt) nicht abgelaufen und funktioniert ordnungsgemäß. Auch diese wurde mir zwischenzeitlich nicht neu ausgestellt. Dennoch habe ich dieses Problem.    Naja, denn klicke ich auf den vorgeschlagenen Button "Zahlung aktualisieren" und es öffnet sich ein Fenster mit der Meldung:   "Abrechnungsproblem Es liegt ein Problem mit Ihrer Zahlung vor. Aktualisieren Sie Ihre Abrechnungsinforma

Hi,for the past few months I have been charged to my card an "After effects" plan, the paynent necer goed trhough but they still try every month. I had two accounts both of wich I cancelled and I have no active plans on. Refgardless O am still being charged, I am denied customer service because I have no active plans but they still try to charge me. Does anyone know anything about this issue? Can anyone help me?

Hello,   I have 2 Adobe licenses. I want to get rid of one. I can not find a place where to cancel it. Please help me.Frans  [Personal information removed by moderator.]  

Hola!!!El día de hoy, cancelé mi suscripción, la cual, la pagaba mensualmente y recibí un correo de parte de ustedes, confirmando mi cancelación. La fecha de pago, es el 22 de cada mes y una hora después, me hacen el cargo de $1,329.95Lo que están haciendo, es un robo!!!Me pueden indicar cómo puedo solucionar ésto lo más rápido posible. 

День добрый, у меня годичная подписка на Premiere Pro, уже второй месяц нет возможности изменить тарифный план, выдает ошибку, также нет возможности на этой странице изменить реквизиты оплаты.

Hello, first off I am in Germany. I have recently just renewed my payment details after my subscription has expired and saw this messageThe renewal also billed this months subscription already through my paypal account. However I still have no access to the apps. When looking at my plans, it says I have the  Creative Cloud all Apps but when I try to use Photoshop on my desktop it says I need to subscribe again. I checked the 'Product' section and there is no product in sight. Does this have to do with my earlier subscription that expired? I had a student-teacher deal from a 3rd party website that gave me redemption code for one year. Since I am no longer a student I didn't renew the subscription. I thought adding the payment details would mean I can continue to use the apps without having to prove my status as  student. But now I have just paid for this month without being able to use it. When I tried to cancel it does say I would lose my access, which I s