Account, Payment, & Plan

I have had the Photography plan 20GB since its inception, current plan 1 year pre-paid @ 1,617,600 IDR The ecommerce seller is "Digital River"It seems from Adobe emails I have to now use Adobe to buy a plan but the only plan avaiable is a 1TB Photo plan at 3,952,004 IDR a 244% increase I do not need 1TB nor am I going to pay a 244% increase.  How do I renew my existing plan at the origianl price? can't seem to find this online & Adobe CS chat only refers to plans on the website. Surely Adobe will honour their existing customers rather than force them into a blatent price hike for no fault of the customer except they used "Digital River" Thanks

ola , recentemente eu havia adquirido um plano premium da adobe a qual aonde achava que iria satisfazer a minha necessidade ,, porem adobe me decepcionou com seus serviços , entao decidi cancelar dois dias depois , no plano falava que se eu cancelasse antes do dia 21 de marco eu n seria cobrado , porem foi debitado da minha conta dia 21 de março um valor de 242,94 reais da adobe ao qual nem fazia parte do plano que eu assinei , eu cancelei dia 19 , mais mesmo assim me foi debitado,quero meu reembolso......

hello there i cant pay on my debit card can you please tell me  

Bonjour,   J'essaye depuis deux jours de me payer un abonnement pour Lightroom mais un triangle rouge apparaît à côté de mon numéro de carte mentionnant "Invalid". Même problème si j'essaye via mon compte paypal.    A part passer à la concurrence, une solution ?   Merci   [Mod: Moved to the Account, Pament & Plan forum]

I'm trying to renew my Substance Student License. The website has an automatic renewal of $250, but I’m worried because I’m still a student and I don’t have enough money. Is there a better way, or do I just have to wait for it to expire and then renew? 

Olá , ontem fiz uma compra e cancelei em seguida no mesmo dia por ter apresentado falhar e até o momento não tive reembolso. Mas pra descontar foi rápido 

I subscribed to the 14  free trial but the money was taken immediately from my  bank account plus I still can't access any premium features on my adobe account. It's still telling me I have the free account. Who I can talk to to get this sorted asap 

Hello,I need help with my Adobe account relatively quickly. I want to cancel my account, but I need to verify my profile for that. Unfortunately, I no longer remember the password. I also don’t have access to my email, so I can’t receive a security code. Is there a way to receive an SMS instead of an email or to get help in another way?Thank you in advance.

Hi All, I recently found out that Adobe has been charging me an extra €5,14 on top of the monthly subscription I have been paying "Creative cloud all apps 100 GB". This has been ongoing since July 2023. Every month they charge me 2 charges as in screenshot:I understand the €35,57 but where is this €5,14 coming from and they have been adding it to my expense since July 2023. This is absolute cheat and crazy to even think of. There is terrible on call support from Adobe and is just a blatant cheat. Not addressing the issue and provinding terrible support!!! Until July 2023 I was added from a different account and since then it has been the same account as the community one but these costs came out of nowhere. I was also on student discount until some time. It shows up monthly on my credit card but not on their invoices.  Has any one else had a similar experience as such and if so how may I get this sorted. To get a broader perspective, it has been 19 months since July

Bonjour,Je me permets de vous contacter concernant mon abonnement Adobe Creative Cloud. J’ai récemment renouvelé mon abonnement annuel le 21 février 2025, et j’ai bien été facturé pour la période allant du 21 février 2025 au 20 février 2026. Cependant, après avoir cliqué sur "Résilier" pour éviter un renouvellement automatique l’année prochaine, mon abonnement a été immédiatement annulé, et mon compte est maintenant affiché comme "Abonnement gratuit", alors que j’ai déjà payé pour un an.Je ne comprends pas pourquoi mon accès a été coupé alors que j’ai payé pour une année complète. Je vous demande donc de réactiver immédiatement mon abonnement avec toutes les fonctionnalités premium que j’ai payées.Je vous remercie de traiter ma demande dans les plus brefs délais.Dans l’attente de votre réponse.

Dear Adobe Support,I recently signed up for a 7-day free trial, but unfortunately, I forgot to cancel before it ended. Today, I was charged $19.99 USD, and as soon as I noticed the charge, I immediately canceled the subscription.Since your policy states that a refund is possible if canceled within the allowed period, I kindly request a full refund for this accidental charge. I have read that the refund should be processed within 5 business days, and I would appreciate confirmation that my refund is being processed.Please let me know if any further action is required on my end. I look forward to your prompt assistance.Thank you for your help.

Hello, I subscribed to an annual Creative Cloud subscription at €19.50 per month since february 9, 2025 - command AE03544600142EFR. However, I notice that every month, Adobe charges €19.50 twice on the same date, CB ADOBE *ADOBE 09/02/25044-207-3650 EUR 19,50CBLM DAVID SEVEandCB Adobe 09/02/25Saggart, Dubl EUR 19,50CBLM DAVID SEVEor €39. per month, from my bank account, even though I only subscribed to one subscription. Is this normal? How can I get Adobe to charge only €19.50 per month? Can I be refunded for the excess amount that has been charged since February 2025? Thank you in advance. 

Is there a mail or something i can get help from supporter?. My acount got hacked they changed the e-mail adress and paswoord. 

I was hopeing a team memeber would be able to help me, I am going though a rough financial time. I really really need to stop my adobe Creative Cloud All Apps plan but I cant stop it with out paying an early cancellation fee. I hate doing this becuase I love using adobe products and will hopefully get to use them again in the future, but at this time I cant afford it to keep paying every month, if I could get some advice / help on possiblely ending my plan early I would really appricate it.Thank you.

Hello,Could you please provide the email address to which I can send the IFT-2R declaration (Information on revenue (income) derived by legal persons having no seat or place of managment on the territory of the Republic of Poland), as required by Polish law?Best regards,Natalia

I reached out to customer service on 13 march to dispute a cancellation and refund of my adobe premium plan because i really could not afford it and forgot to cancel my free trial  the agent agreed to make an exception for me and cancel my plan + issue a refund which SHOULD have reached me by now  however, i haven't received my refund yet my plan has been removed from my account so i cannot contact a customer service agent again and am stuck on the chatbot  i want to ask customer service how the refund is going and how long i'd have to wait because i really need the money and it's super urgent - how can i reach out? and is this how the process usually goes?

kullanmadıgım zaman ücret çekiliyor iade istiyorum

Hello,Just today I've been billed 477 LE for my Adobe Creative Cloud subscription, despite having already been billed yesterday. I'm not sure if this is an issue of being double billed, or if it related to the fact that I used to have an old Cloud account that no longer is being recognised by Adobe (for some reason), yet am still being billed for it. If anyone can help with this issue, please reach out. Thank you.

Dear Adobe Support Team, I recently noticed a charge of $55.56 on my card for an Adobe Photoshop and Adobe Stock subscription. However, I have never used these services and was not aware of this charge. I kindly request a refund for this payment, as I did not authorize or use the subscription. Additionally, I have already canceled the subscription to prevent further charges. Please let me know the next steps to process the refund. I appreciate your assistance in resolving this matter.

Subject: Unauthorized Charge on My Debit Card – Request for Refund   Dear Adobe Support Team,   I recently noticed an unauthorized charge on my debit card from Adobe, amounting to RM 143.64 on 09 March 2025. The transaction details are as follows: • Date: 09 March 2025 • Amount: RM 143.64   • Transaction Reference: as attached   I do not recall subscribing to any Adobe services after deactivated my acc and I did not authorize this payment. Kindly assist me in identifying the source of this charge and process a refund if it was made in error. If there is an active subscription linked to my card, please cancel it immediately to prevent further deductions.   I appreciate your prompt response to this matter. Please let me know if you require any additional information to process my request.   Best regards, Ayu [P.I. removed by moderator]

When I had to change credit card number (Chase sent me a replacement card after a rogue charge was observed) to my astonishement I came to realize that Adobe charged me DOUBLE for several months by adding a new subscription, which I never made.  I am only using Lightroom, now called Classic. Nothing else, nothing else matters to me.  No cloud storage, I am using zarro bytes, and I will never use any cloud storage (privacy concerns!).I warn you about this practice by Adobe.  Please check your subscriptions to see if you also have suddenly "a new plan" added to your account.

I was looking to change my payment methods and cancelled my photography plan by mistake and when I came back to re-activate I saw it was double the price. My plan it s still running until day 09 off April. Is there any way I could cancel the cancelation and go back to have my 20gb Plan because I cant afford the 1TB one.... Thanks in advance

Adobe Malaysia do not accept any of my my credit cards for payment. There is no other payment method available. My credit cards from various banks (Citibank, Cimb Bank) has no problems and zero outstanding at all. I can use my cards everywhere else online or offline with no problems at all. HELP!!!!!!! Error Msg: "A transaction can fail for a variety of reasons. Double check and make sure your payment information is entered correctly. If this issue persists, you may need to use a different payment method or contact your bank." 

récemment ma carte bancaire arrivait a expiration et on m'en a envoyé une nouvelle, donc mon ancient plan a été arreter de facto donc j'ai pris un abo illustrator avec ma nouvelle carte sauf que j'ai fait l'erreur de mettre a jour les informations via crative cloud, résultat j'ai vérifier adobe a bien fait en sort de me faire deux facture pour deux services illustrator, un qui sera prelevé le 15 septembre et un autre qui le sera le 17 septembre, ce genre de scam(arnaque en bande organisée commence a bien faire chez vous adobe d'autant que vous avez très bien vu que j'avais une nouvelle carte bancaire et que vous en avez profitter astucieusmeent pour me coller un deuxième abonnement en faisant passer ça pour l'ancienne formule que j'avais, bien pratique pour renflouer vos caisses de voleurs

I selected the Creative Cloud All Apps plan which I am a first-time member of. In the promotion, it should have given me a 48% discount, but why am I being charged the full price? Please explain to me.This package cost me ฿2,211.69/monthWhich the website page when I pressed to buy said 48% off, which is ฿1,143.83/monthWhy do I have to pay full price? Please tell me.i'm from thailand.