Account, Payment, & Plan

Hello Adobe, beggining of may I received a subscription renewal and was charged around 500€ , I cancelled my plan a few days later, as it said on the internet that if I cancel within 14 days of the renewal I will get a refund. It has been around 2 weeks and I have not received a refund and now it says I do not have a pending refund. Please help me fix this issue or connect me to an actual person who can help me. Thank you

Hola, equipo de Adobe,Les escribo porque hace una semana adquirí Premiere Pro sin ningún inconveniente. Sin embargo, ahora que intento comprar After Effects (o cambiar mi plan actual), la plataforma no me lo permite.El sistema indica que el método de pago no es válido. Ya he intentado con diferentes tarjetas y formas de pago, pero sigo recibiendo el mismo mensaje de error: "No hemos podido procesar la solicitud. Inténtalo de nuevo o ponte en contacto con el servicio de soporte si el problema persiste".Ya me comuniqué con mis entidades bancarias y me confirmaron que mis tarjetas no tienen ningún bloqueo ni restricciones, por lo que parece ser un problema interno de la plataforma de Adobe.Necesito una solución a la brevedad posible para poder continuar con mis labores. Quedo atento a sus instrucciones.Muchas gracias,Hello Adobe Team,I am writing to report an issue with my account. A week ago, I purchased Premiere Pro without any problems. However, I am now trying to buy After Effects (or

I canceled my free trial for Adobe pro and even received the confirmation email. It turned out a part of the plan is still active and tried to debit. I tried reaching out to support but the AI bot could not help. Can you please assist, I don't even use this plan/app. 

Pow @adobe, já é a terceira vez que vocês alteram minha senha, alegando que outra pessoa tá usando. Toda vez que abro um app recebo a mesma mensagem. E fica desgolando, ai eu vou entrar tem que colocar código de etapa da conta google… Chatisse isso, se eu de fato estivesse compartilhando com outra pessoa não estaria vindo aqui, dois computadores, um usuário e sempre essa complicação.  

I had an unexplained deduction of 35.99 euros from my Paypal account by Adobe Systems Ireland on 17/05/25, I have no new apps, there are no invoices or orders on my personal space, no idea where this charge came from, how do I get refund please ?

Guys, please help me verify if this is the real adobe customer care. For context, I have a problem regarding my account and the support articles here are not helping at all so I reached out through Facebook and now they are asking for a 6 digit code sent to my email. I know I was the one who reached out first but asking for a code is a little sus. Or am I just paranoid? Is this normal?  Facebook page has 2M+ followers. 

I paid my annual bill two month ago for this year, but now my account ist expired and there are billing problems. I checked my billing preferences and all is fine. But i cannot work wirt Lightroom oder Photoshop. Anyone an idea?

I have a plan with adobe for more than a year now and it is great. Lately, they scammed me. They made me believe I had to update my payment method which I did. Unfortunately, it was about subscribing creative cloud pro, not even upgrading the previous plan. Going to 18€/mo to 18€/mo+78€/mo… I realised it pretty quickly and cancelled it. Even if I cancelled it within the legal 14days, they want to charge me withe 350€ fees !!  You should feel so ashamed ! I can’t even find a contract after updating the payment method. I surely will have to raise the concern if it goes that way as people cannot afford to be scammed that way… I can’t even find a mail address for customer service…  So disappointed 

Hola, tengo un problema, me di cuenta que estaba teniendo doble cobro de adobe y me apareció en los planes que tengo doble subscripción,  soy estudiante y aun tengo las ofertas, pero no me deja cancelar la de arriba 

I am following up on the status of my refund. I cancelled within in 14 day free trial. 

Every time i go to manage plans on my account, so that i cancel my free trial i am faced with this error that wont let me see the manage plans page, I’ve tried across multiple devices and different browsers and incognito windows it just wont show up. i’ve also attached below the screen recording of what keeps happening when i click manage plan. Please advice on how to cancel this trial.  

Estoy tratando de cancelar la suscripción dentro de los 7 días gratuitos de Adobe y la página web para cancelar sólo se muestra cargando. Todas las páginas dentro de la web de adobe funcionan y cargan bien, pero para cancelar la supscripción no. Por favor ayuda, quiero cancelar la suscripción antes de los 7 días.

I live in Canada but travel overseas often. I get an 12mo Adobe Express subscription with my Airtel cell phone plan there.  When I tried to activate it using my existing Adobe ID, I get this error: "This code is from a country or region that does not match your Adobe ID." The only solution it recommends is to call customer support or create a new Adobe ID.  Is there an option to add a region to my existing Adobe ID that I can change in my existing Adobe Account profile, or do I have to call and bother Adobe support for this?  My thought is that my Adobe ID should enable me global access, no? Adding another Adobe ID account is just more stuff to manage. 

I can’t manage my plan to even check which one I am on or change, it refuses to load, I’ve tried multiple browsers, incognito, turned off adblockers and extensions, cleared cookies, logged out and logged in, every other page seems to work except this one. Seems like a scummy tactic to prevent people from downgrading or cancelling their plan.

I was charged after cancelling the free trial. It looks like it is a common occurrence. How do I contact support? 

O valor teve um aumento de 95 para 189 reais, que foi debitado da minha conta no dia 15/05/2026. Como hoje é dia 18/05/2026, ainda tenho direito desse reembolso. Porém não encontro a página para cancelar o plano atual e receber o meu reembolso.

Hi everyone,I’m a bit confused with my situation and hoping someone here might have gone through something similar.I signed up for a free trial recently and canceled it before the trial period ended (at least I’m pretty sure I did it on time). However, I’ve now been charged, and when I check my Adobe account, I don’t see any active subscription listed.What makes it more confusing is that there’s nothing in my billing history that clearly explains this charge. It just appears on my bank statement.Has anyone experienced something like this? Is it possible that the subscription is tied to a different account or email, or maybe processed through a third party like Apple/Google?Any advice on what to check next or how to resolve this would be really helpful.Thanks in advance

Money back after cancelling

Hi I have just cancelled my plan today as I thought I had already cancelled my subscription in the free trial period but was still charged today. Can you please tell me if the money will be refunded I cannot afford this

Hello there.For a half of a year adobe trying to get money for a trial subscription that I cancelled before trial period had ended. To be honest it’s very confusing as well as confusing the that I literally can not reach adobe support.What should I do?Thanks 

Alterei os dados de pagamento e insri um novo numero fiscal da empresa. Quando recebi a nova fatura, estava com o numero fiscal antigo, agora não sei como alterar ou pedir alteração.No novo metodo de pagamento aparece o número fiscal correto que pretendo nas faturas, no entanto na fatura nova aparece o numero fiscal antigo.

I typically manage my subscriptions through my Apple account’s subscription page. As the Adobe subscriptions did not appear there, I inadvertently overlooked them and therefore did not cancel in time. More broadly, I find the current pricing and subscription structure problematic. Encouraging annual subscriptions combined with early cancellation fees is not only uncommon, but also not sufficiently transparent at the point of subscription. This creates unnecessary friction and frustration rather than genuine customer retention. In my view, practices that rely on non-obvious terms to retain customers may work once, but they do not build long-term trust. In many jurisdictions in Europe, such structures would likely face stricter scrutiny under consumer protection rules. In Singapore, it appears that online subscription practices are less tightly regulated, which makes clarity and accessibility even more important. It is also concerning that it is difficult to locate a clear customer servi

necesito consultar cómo puedo hacer para hablar con un agente que pueda darme alguna respuesta respecto al reclamo número ADB-44849138-H3F6 en el cual me confirmaron que me reintegrarían lo estafado (y hasta generaron la nota de crédito) pero que NUNCA reintegraron a la tarjeta.

I switched my Abobe pro plan to photoshop and then cancelled it as my company now provides it. I was charged for the month of may but was promised a refund. Would like to know the status of the refund and when it will be procccessed. The charge was made today itself.Thank you.

I switched my plan to just photoshop and cancelled all abode plans after that.. During switching i was promised a refund for Adobe pro monthly as i was already charge for may.Would like to know my refund status and when will it be processed.