Account, Payment, & Plan

Hi everyone, TLDR: I wanted to cancel the yearly renewal, which would have started in November, but instead my subscription was completely cancelled immediately after the chat ended today, 28 August, and we did not reach any conclusion regarding my refund request. I want to share what happened because it feels completely unacceptable and potentially unethical. My yearly Creative Cloud subscription was automatically renewed, even though I had previously contacted Adobe about affordability issues. Initially, they offered to move me to the student plan, but I still had to continue paying monthly even when I couldn’t afford it. Months later, knowing that Adobe has faced legal scrutiny in both the UK and the US over misleading subscription practices, I contacted them again to dispute the automatic renewal and request a full-year refund. Instead of addressing my request, the support agent cancelled my subscription immediately, starting from today, without my consent

Hello,My subscription of 5 years just got renewed two days ago but I received an email stating that the price of the monthly subscription to the Photography (20Gb) plan will go from 11,99€ to 18,14 € per month next month. But, good news, the price would remain the same if I switched to upfront annual payment. I thought "sure", since I'll still use PS in a year, but when I click on "Update Subscription", I get:Error: Plan unavailableWe’re unable to continue with this plan. Select another plan or if you think you’re seeing this message in error, please contact Customer Support. What gives? If I cancel, that plan isn't available on https://www.adobe.com/fr/creativecloud/plans.html and I'll have to pay much more. It's like dangling a carrot in front of me, onIy to deny it in the end. I just need Photoshop and Bridge. Can you do something about it? The chatbot is utterly stupid and doesn't understand the problem. 

Hi, I signed up to adobe stock for a single module at university years ago, and have not really used Adobe stock since other than perhaps on one or two occasions. I have been very sick too, off work and not really in th headspace to be sorting out all this bill stuff or even cognisant enough to realise that I was losing so much money to this scam. I just calculated that over the years they have taken nearly £900 from my account and each time I go to cancel, it sends me the threatening "early cancellation fee" which I can't afford to pay, but then the catch 22 is that they end up taking yet more in the long run. Please could someone help? Is there any way at all to get my money fully refunded for all these years? I am happy to "return" the stock image credits or whatever - I have no use for them anyway so it's a complete and utter waste. Do I have any legal basis on the grounds of my rapidly deteriorating health to get my money back since I was not in a place to make an informed co

Hi everyone,I would like to know how can I do to cancel my annual renew without paying 100$ for cancelling this one.If the support can help me it would be a pleasure.Thanks.

Ich hab meine Verifizierung als Lehrer wie jedes Jahr hochgeladen und auch die Bestätigung bekommen, dass mein "Rabatt weiterläuft und sich am Abo nichts ändert". Trotzdem wird plötzlich das Doppelte abgebucht. Telefonischer Support ist "aufgrund von Problemen mit den Telefonleitungen" nicht möglich und der virtuelle Chat-Bot ist ein trauriger Witz. Was kann ich tun?

 I would like to know how I can get real help.  A two weeks ago Adobe charged an unauthorized payment for a subscription that it had managed to delete before the end of the trial period. I have been trying for almost three weeks to get my money back but I think Adobe has simply stolen my money. My bank began a long investigation and they showed me and it appears in the record that Adobe took the money from my account, however, they deny having any payment, I don't even have an official invoice in my account. For the bank it is impossible that it was a mistake, it is proven in the system that Adobe has the money, but they categorically deny it, I have the receipts that prove the information but the chat and phone calls have really been useless, it is always the same answer. My bank says that I should solve it directly with Adobe and my bank  it is a serious entity that I trust, I doubt they wants to scam me but it seems that Adobe does, please help.

Hi, im request jin to see list of devices that that were linked to my account In the past year. Im seeking legal assistant on this and I believe there has been some cybercrime happening.

Hallo,ich habe eine Frage zu KI-Tools im Acrobat Standard: Gibt es eine Studentenversion, die nur Acrobat Standard und den KI-Assistenten beinhaltet oder muss ich direkt die komplette Creative Cloud kaufen? Ich benötige keine Bildbearbeitungstools, sondern nur Acrobat + KI.Vielen Dank für die Hilfe.Gruß, Stefan.

Hi, I had a payment of $9.99 come off my card from Adobe Express yesterday. While I was interested in using the product it was for work. Unfortunately I was switched to a different department and I forgot that I was subscribed. I would appreciate it if I was able to have that refunded.

a donde puedo recurrir o donde se escribe a soporte para que ya no me cobre por una suscricpocion ya cancelada

Why is it so frustrating to cancel a plan to subscribe to a new plan???Can't email support, chatty doesn't help must!!You can subscribe to other subscriptions, but try cancel ughhh ... I've got stuff to do, but take me more than hour to look for a simple email address, all I could find is the complaining email of subscription that did not go through, although it did, but reply on that email and return as error. It is so frustrating !!! I don't need the other stuff and it's lot to pay for Apps you don't need and can't cancel subscriptions! 

Buongiorno,ho disdetto Lightroom, ma continuano ad essermi addebitati pagamenti di € 14,86 ogni mese. Potete aiutarmi? 

My Adobe account has been suspended. This is because the subscription hasn't been paid for several months. Although I've now added funds and tried to pay using the same card I used previously, I'm unable to complete the payment, and an error keeps appearing

Hello! A week ago, I bought the student plan for Creative cloud that I have to pay $29.99 per month for. Yesterday, I got a key for a 12-month student subscription for Creative Cloud. I forgot to cancel the original plan and I redeemed the key for my account. Would I still have to pay $29.99 per month or would I not have to since I redeemed the 12-month student subscription key.

I was asked for my card details over the Adobe chat by Navneet - I think this is totally unacceptable, how can I be sure that it is a safe place to share these details - Is this normal protocal?

Bonjour, il est impossible d'accéder à la fonction "Gérér mon compte ..." que ce soit depuis LR classic, creative cloud desktop, ou Adobe community". : j'ai une page blanche Cela dure depuis des mois ! je suis sur Windows 11 avec les versions à jour de la famille photoshop, LRC, LR, ... le problème est le même sur firefox, et sur MS Edge.mon antivirus/firewall est Avast l'adresse de la page blanche esthttps://account.adobe.com/?lang=fr  Merci de votre aide, car c'est vraiment insupportable.AB

I’m reaching out for assistance because I’m unable to install Lightroom and Photoshop despite multiple attempts.I selected the Photography plan and proceeded to the payment stage. However, each time I enter my payment details, I receive an error stating that my card information, city, or postal code is incorrect. I have carefully checked and re-entered all the data. I also tried using a different card and connecting via VPN, but unfortunately, the issue persists.I am currently located in Ukraine and would greatly appreciate your help in resolving this problem so I can complete the installation and start using the applications.Thank you in advance for your support! 

Look this thing wont let me cancel i have tryed 5 times  i did a 7 day trial  then saw they charged me cash of my credit card and said no way and went strait to cancle and it wont let me  is this another scam as if those funds are not returned with in 1o day i will be putting in for a charge back and a bbb complant  <email removed-kglad> cancel this account !!!!!!!!!!!!!!!!!!!!

GoedendagIk had een tijdje geleden een licentiecode ingevuld en deze was tot 16 sept 2025, enkele dagen geleden de volgende alvast ingevuld en die staat op 20 november 2025 en moet volgens mij op 20 dec 2025 komen te staan. Hoe kan dat aangepast worden? Dank voor het meedenken!Ferdinand

 Eu não consigo utilizar, não consigo comprar, nem cancelar.

Hallo zusammen,ich habe leider das gleiche Problem, wie oben beschrieben!Ich habe vor 2 Monaten ein Foto-Abo abgeschlossen und korrekt die Zahlung geleistet.Das wurde mir auch bestätigt.Nun wird nach vorherigem Hinweis, das ein Abrechnungsproblem vorliegt, das Abonnement ausgesetzt.Offensichtlich soll eine neue Zahlung geleistet werden.Alle oben angegebenen Lösungsvorschläge haben nicht geholfen.Was kann ich tun?

I just bought a license for Lightroom, from your.software. Before buying I checked the reviews on Trustpilot and those are very good.  I got the license code from them, and can not activate it in my Adobe account.  I am in Romania, and my Adobe account is as well set to Romania.  But I don't know to which country the license is assigned. The Company your.software is in the Netherlands. I tried to switch my country to the netherlands, but this also did not work.  Please help Thanks

I got this email:De prijs van het jaarlidmaatschap van Fotografielidmaatschap (20 GB) met maandelijkse betaling verandert van € 9,99/maand in € 15,12/maand (inclusief toepasselijke belasting/btw) op de volgende verlengingsdatum. Als je de huidige basisprijs (exclusief eventuele kortingen) wilt houden, kun je je lidmaatschap wijzigen in een vooruitbetaald jaarlidmaatschap.Now trying to change my monthly payment into a yearly payment, but I get the message that it is impossible to do this, 'we can't change your membership ...Can you help?Thanks a lot.  

Hei, haluaisin peruuttaa tilaukseni heti. Olen maksanut jo niin. 2 vuotta ja minulla tosi tiukka rahatilanne, koska olen työtön.

I forgot to remove my card from my account and I was charged but I cancelled my plan immediately I was charged will I be able to get a refund?