Account, Payment, & Plan

Hello, I purchased Adobe Firefly Pro (Order Number: AD04779507270CIN). My payment of ₹1,596.54 has already been successfully charged, but my Firefly Pro subscription is still not active. I have waited for a long time and still do not have Pro access. Please activate my subscription immediately or provide a refund if activation is not possible.अपने साथ ये जानकारी तैयार रखना:Adobe ID:<Removed by Moderator> Order Number: AD04779507270CIN Payment amount: ₹1,596.54 Payment date (अगर बैंक स्टेटमेंट में दिख रही हो) पेमेंट का स्क्रीनशॉट

Hello everyone,I'm trying to subscribe to Adobe Firefly Pro Plus, but I can't complete the payment.The error I receive is:"Your payment couldn't be processed. Please check your payment details. If the problem persists, try another payment method or contact your bank."The problem is that my bank confirms they never receive any payment authorization request from Adobe.Here is what I have already checked:My credit card information is correct.It is a valid İş Bankası (Türkiye İş Bankası) Visa credit card.International online payments are enabled.I have successfully used this card internationally before.I entered all card details manually (not autofill).I tried different browsers and devices.My bank confirmed there is no declined transaction on their side.It seems that Adobe rejects my card before the payment request reaches the bank.Has anyone experienced the same issue, especially from Turkey? Is there any solution or something I should check?Thank you!

Abonnent für 1 € gekauft drei Monate gültig adope lässt es nicht einlösen wie gehe ich weiter vor

I canceled my free trial but still got charged for 2 months consecutively. I need refund on these charges, I have proof of cancelling the service during trial period

Okay, I am maybe panicking a little here.Hey guys, long story short, I cancelled my Photography 20 GB plan. Then I went and deleted the account altogether because I was being charged for an account I didn't realize was still active, and had another account as well, etc. Then I changed my mind and retrieved the account because it was under my business email and I wanted to keep using that. So I went to change from the photography 20 GB plan to the regular Lightroom 1 TB plan. But when I went to purchase the Lightroom Plan it was blocked because I "already owned that plan", aka the 20 GB, even though the prices are totally different. So I thought I could just reactivate the 20 GB plan, then change plans to the Lightroom 1 TB plan, but it wouldn't reactivate the 20 GB and there wasn't any options available now to change plans. Now I don't even have an option to reactivate the 20 GB plan and I still can't buy the Lightroom 1 TB. I think it might be because cancelling the plan, deleting the

Sziasztok! 4.-én lemondtam az előfizetést, akkor most miért jött számlázási problémáról sms?Nem értem, azóta nem is használtam, nem akarom akarom kifizetni. Köszönöm a segítséget!

Dallo scorso mese di giugno ricevo via mail una notifica di mancato pagamento (una volta la settimana) di 18,59€ per un abbonamento che non ho mai usato. Cosa devo fare per annullare l'iscrizione? 

Hello Adobe Support,I purchased an Adobe Acrobat Pro subscription and made the payment on July 17.However, I noticed that my account was charged again on July 18 for 717 TRY. It appears that I have been charged twice for the same subscription.Could you please check my account and confirm why I was charged twice? If this is a duplicate payment, I would appreciate a refund for the extra charge.Thank you for your assistance. I look forward to your response.Best regards,

As described in the help center for your, if you cancel your subscription after 14 days after subscription, you will get a refund of 50%. I rarely use Adobe Acrobat, so I don’t need a subscription for one year, so I wanted to canel it within the 14 days. But unfortunately, I could not adminster my subscription, so I could cancel it. It says, that I need to wait, until I can administer it. Now, on the 15th day, I can adminster it. That is not fair. 

I have recently gone through a life hectic life change that altered my financial situation, in the haze of this situation I had forgotten to cancel my annual subscription, and was surprised by the charge today. I was wondering, since I canceled soon after the charge, if I could get it refunded as well as my subscription canceled. 

I am paying for 2 subscriptions and I just have one.

Subject: Request for Clarification Regarding Adobe Licensing Policy in BangladeshDear Adobe Support Team,I am writing to you from Bangladesh with a sincere question regarding Adobe's licensing policy.I would like to ask why Adobe does not provide a more direct and accessible purchasing option for customers in countries like Bangladesh. Because of this, many users face difficulties when trying to obtain legitimate Adobe subscriptions.For many people in Bangladesh, Adobe Creative Cloud subscriptions are difficult to afford, and payment methods are also limited. As a result, many students and beginners cannot purchase Adobe software directly from Adobe.In this situation, if someone in Bangladesh uses a non-licensed (pirated) version of Adobe software for learning purposes or even for freelance work, what is Adobe's official policy?In countries where many users cannot easily purchase a subscription, does Adobe officially permit such use, or is it always considered unauthorized from Adobe's

Sehr geehrte Damen und Herren, ich habe die 7-tägige kostenlose Testversion genutzt und hatte große Schwierigkeiten beim Bearbeiten von PDF-Dateien, da sich das Layout jedes Mal, wenn ich versuchte, Änderungen vorzunehmen, verändert hat. Einen Tag vor Ablauf der 7-tägigen kostenlosen Testphase, am 21.07.2026, habe ich die Kündigung vorgenommen. Heute wurde meinem Konto jedoch ein Betrag von 5,99 Euro belastet. Was hat es damit auf sich? Ich bitte Sie, diese Belastung rückgängig zu machen, und wünsche Ihnen einen schönen Tag. Mit freundlichen Grüßen Nurhayat Demir 

Good day. I am currently subscribed for an Adobe plan. I missed the auto renewal cancellation time due to confusion regarding time zones. It was renewed today. Is it please possible to reverse subscrtion without having to pay penalties? It has not even been 24hrs since renewal. I am no longer using the license. Is it please possible to assit? If this is not the correct forum, could someone please kindly direct me to a suitable platform, as I am having trouble reaching actual human support. Thank you in advance

Good day. I am currently subscribed for an Adobe plan. I missed the auto renewal cancellation time due to confusion regarding time zones. It was renewed today. Is it please possible to reverse subscrtion without having to pay penalties? I am no longer using the license. Is it please possible to assit? If this is not the correct forum, could someone please kindly direct me to a suitable platform, as I am having trouble reaching support team. Thank you in advacnce. 

I have been trying to deactivate my account since I signed up. Your company makes it almost impossible to find a way to deactivate. I need help now.

Please help me get my refund. I was told that my refund is in process 4 months ago. But i still havent received it. My billing information is also still linked to adobe. I checked. Can you please help me to solve this.

I have made a typo when writing my email to subscribe .  I subscribed and add this email EMAIL REMOVED FROM THIS PUBLIC FORUMwhile my email is EMAIL REMOVED FROM THIS PUBLIC FORUMnow I cannot use my email cause I can’t log in.   

I started the 7-day Adobe Acrobat Pro trial, and my subscription is scheduled to renew tomorrow. I want to cancel the trial before it renews, but I'm unable to do so.When I sign in to my Adobe account, I see the following message:"We've received payment for your new plan. You'll be able to manage this plan shortly."Because of this:There is no "Manage Plan" or "Cancel Plan" option available. I have checked under Plans and Payment, but I still cannot cancel. I have also tried finding the Adobe support chat, but I'm unable to access it.I'm concerned that my subscription will be automatically charged tomorrow even though I'm trying to cancel within the trial period.Has anyone experienced this issue? Is there another way to cancel the trial before the renewal, or can an Adobe representative please assist me?

I try a 7 days trial on Adobe and it starts on 16 June and expire on 23 June on 22 June 2026 I was charged 11500 for annual payment subscription and I went and canceled it on 23 June 2026 I was charged 11500 again for annual payment subscription which make it two charges for annual subscription payment. I cancel it but today is 9 July 2026 I still not get my refund back of my cancelation 

Since I replaced my PC in April this year Adobe has been taking £21.98 in addition to to my normal £14.99.I have spent over a month now trying to find some way of contacting customer service with no luck.can any help? 

I have been charged twice for the exact same amount of $31.99 when subscribing for the first time to a monthly subscription cost. The duplicate transaction is the exact same date as when I subscribed and I would like an immediate refund of the double charge.  

Hi Adobe Support,I'm hoping an Adobe representative can help me.I'm trying to cancel my subscriptions, but every time I click "Cancel plan", the website returns the message: "An error occurred. Please try again."I've already tried:Multiple browsers Refreshing the page Logging in againThe same error happens every time, so I am currently unable to cancel either of my subscriptions.I also noticed that I have an Adobe Stock subscription. My intention was only to subscribe to Premiere Pro, and I don't understand why I have a separate Adobe Stock plan. I would appreciate it if someone could review my account and explain how this subscription was added????????Could an Adobe representative please help me:Cancel my Premiere plan. Cancel my Adobe Stock plan. Investigate why the Adobe Stock subscription exists on my account. Confirm that I won't be charged while your website is preventing me from cancelling.Thank you.[Moved to Account, Payment, & Plan by a moderator］