Account, Payment, & Plan

For several days, I’ve tried to change the email on my Adobe account, but each attempt returns “An error occurred.  Please try again later.”  after entering the new email address.

Trying to load Acrobat onto my new computer, but Adobe does not acknowledge the annual subscription payment I made on American Express on 2025/04/10-- all I am offered is to purchase or upgrade to a new subscription. 

Hi,I have cancelled my purchase since I was not using it and after going through the website the software were not useful. I need my refund of amount paid of Rs.2394.22 back.Kindly issue my refund immediately.Thanks 

Hi everyone,I cancelled my annual Adobe Creative Cloud plan (annual contract with monthly payments) yesterday, but I would now like to reinstate it under the original terms.When I try to use the “Reactivate” button in my account, the page shows an error and doesn’t let me complete the process.Is it still possible to reactivate the original contract despite this, and would any additional fees apply?Thanks in advance for your help!

I purchased the Adobe Creative Cloud plan on 13th Jan, 2026 with invoice number 3335834474 and purchase order number AD04651202742CIN and got charged 17988 INR.It was in the trial period, and I cancelled the plan on the same date while I was eligible for a refund.From above, a credit invoice was generated with invoice number 3335840617 and purchase order number AD04651202742CIN. The payment mode was UPI.It’s been around one month, and I haven’t received a refund in my bank account. Whenever I am talking with useless Adobe chat support, they always share the credit invoice PDF and end the chat. I did a high level of escalation on my financial institution (bank account), and they shared that they haven’t received any refund from Adobe. They also raised a chargeback request to Adobe for my escalation dispute, which Adobe denied. I want the Adobe Finance team to look into this and share any transaction reference number (that you received when doing a bank-to-bank transaction). Please again

Bonjour,Je suis étudiante et j’ai oublié de renouveler mon statut en début d’année. J’ai donc payé deux mois d’abonnement au tarif plein. Serait-il possible d’être remboursée de la différence ? Si oui, pourriez-vous m’indiquer comment procéder, car je ne trouve aucun moyen de contacter la plateforme ?Merci d’avance pour votre aide !

Hi,i have problem with my subscription. Yesterday I received mail from adobe about canceling my subscription because of fraudulent activity. Previously I was paying my subscription the official way, directly through adobe, but allegedly i was scammed by some unknown salesman. Previously i was paying 20€/month and it was too much for me and this salesman offered me lower price, assuring me that it was legit. Now i want to have legit subscription, but its still high price for me. is there change for some discount, please? Thank you!

Hi i have been double charged for my adobe pro last couple of months . I use paypal but it is charging my two cards every month and yet when i log in to my account it says issues with payment , but i can see payment deducted . 

Adobe Systems Customer Support Team,I am writing to formally request the cancellation of my current subscription plan and a full refund for the following charges. •04/25/25Invoice Order # : AD03286500817CUSAdobe Acrobat ProamountUS$21.64•11/05/25Order #: AD04571576436CUS Acrobat ProAI Assistant for Acrobat US$7.58•11/05/25 order number: AD04571576436CUS Acrobat ProAI Assistant for Acrobat US$32.52•12/05/25Order#: AD04571576436CUSAcrobat ProAI Assistant for Acrobat US$7.58•12/05/25Order#: AD04571576436CUS Acrobat ProAI Assistant for Acrobat US$32.52•01/05/26Order # AD04571576436CUS Acrobat ProAI Assistant for Acrobat US$7.58•01/05/26Order #: AD04571576436CUSAcrobat ProAI Assistant for Acrobat US$32.52•02/05/26Order# AD04571576436CUSAcrobat ProAI Assistant for Acrobat US$7.58•02/05/26Order#: AD04571576436CUSAcrobat ProAI Assistant for Acrobat US$32.52Total refund $182.04 I originally opted for a free trial . Prior to the trial's expiration, I have attempted to cancel the subscription and

Hello! My old credit card expired recently, and of course I got the notification to update the payment method or my plan would cancel. When I went to update the information I saw that it said that the next payment would be 79€, which is the normal individual plan price here in Spain. I re-applied for the student discount as it had also finished and it got updated and accepted, but the price stayed the same and I don’t want to update the card information because 79€/month is quite a lot for me right now. What can I do? Do I need to just let it cancel itself and buy it again? Or just wait a couple more days for the discount  to show up?  Theoretically my student discount is already accepted but I don’t know why it doesn’t show in the price.

Bonjour j'ai appris hier que j'étais prélevé depuis plus d'un an 23 euros puis 26 euros tout les mois pour un abonnement indesign qui avez une période gratuite et que je n'ai pas résilié . J'ai réussi a changer d'abonnement mais souhaite être remboursé des frais qui mont été prélever alors que je n'utiliser pas indesign. Je suis une tres grande consommatrice de la suite adobe sur une autre adresse mail et souhaite continuer de pouvoir l'utiliser correctement. Je ne suis pas satisfaite , comment me faire rembourser? cordialment madame Bouvier   [Moderator moved the thread to the correct forum]

When I go into my account to cancel, I can’t find a way to do it. Please cancel my account!!!

I have been paying Adobe for many months without an active subscription!! I demand a reimbursement of the illegal and unauthorised transactions. It is scandalous!!

Hello, I have problem with login to my account and cancel my subscribtion . I have only adres email without password and my cards number. I’m try to connect virtual assistant but without password they can’t help me . I need to contact with normal human. Please help me 

Hello i need to cancel my plan without password. I have my cards number and data of this . I’m from Poland and i can’t call with number from table support to Poland . I can’t do it with virtual assistant becouse they dont understand the questions. Please help me i need cancel my plan .

RechnungsanschriftRalf Bittner32049GERMANYRechnungPositionenLaufzeit: 14-FEB-2026 bis 13-FEB-2027RechnungsinformationenIEN2026008966323Meine Foto-Ab wurde trotz Sepa-Einszugsermächtigung deaktiviert. 

Não estou conseguindo cancelar o teste gratuito. Falta de respeito com o cliente. Mandei um e-mail para cancelar, mas até agora nenhuma resposta. Segui o passo a passo para o cancelamento, mas não aparece a  opção. Aguardo retorno, o mais breve possível. 

I signed up for a free trial of the DC Pro. Free for 7 days then a fee.  $14.95 a month later and after a few months of payment, zero value, I cancel and get charged a $29 early termination fee?!?!  Talk about total BS!!!! I'll be buying Adobe's competition from now on. 

seguinte, assinei o teste grátis de 7 dias do after effects. porém acabei nem utilizando pq meu notebook não rodou, como qualquer pessoa eu esqueci de cancelar o teste gratis e agora todo mês vem cobrança de 60 reais, como não deixo dinheiro nessa conta a divida não foi retirada, porem eu quero saber como vai ficar, pq eu não vou pagar uma divida de algo que eu nem utilizo diariamente, porfavor tem como cancelar essa assinatura?????

I closed my business by the end of 2025 and want to remove the VAT ID in my Adobe account. This is apparently impossible: (I try to translate the Adobe UI in German to English.)Selected my plan, selected Manage payment, selected the currently used credit card and selected “edit”: removed the VAT ID (earmarked as Option in the UI) and saved the changed setting. (The price of the plan did not change - as I expected.) The January 2026 invoice showed my old VAT ID and no VAT was applied. I had a look into Manage payment with the credit card - edited above - and it showed a VAT ID - I had removed it ?!?!? I got into Manage payment and selected “new credit card”, entered all required data about the credit card and did NOT fill in the VAT ID - and saved this new payment. The February 2026 invoice showed my old VAT ID and no VAT was applied. I had a look into Manage payment of the recently entered new credit card: a VAT ID was shown. I searched this Community and found a posting: changed my pa

Are you sure your brain is functioning properly? I already stated that I completed the trial membership. Your ridiculous subscription agreement is designed to steal people's money like thieves, which is why you blocked my account and reactivated my subscription as soon as money was credited to my account. This happened without my request or consent. You don't have a customer service phone number or support email address; it's a joke that I have to try to explain the situation to amateur, incompetent people like you through this ridiculous support panel. Refund my money immediately. And whether I use your ridiculous app or not is none of your business, know your place!

Hello,We added a subscription on creative cloud on our account <email removed-kglad>. It was payed and booked on 4th of february 2026.As of yet no subscription was added to the account,, very annoying.Can you check this please and come back at me if there is any problem with the payment or subscription?Kind regards, Arjen FiegeMillart

I need reactivate my online portfolio: EMAIL REMOVED FOR SAFETYI just need portfolio reactivated. Call me at PHONE REMOVED FOR SAFETY to discuss. 

Premiere Elements 、Acrobat Professionalのパッケージ版を所持している。PC故障のため新しいPCにインストールした所、古いPCでログインしたままのため、認証上限に達し新しいPCで認証が完了しない。 チャットでサポートに問い合わせ以下の方法を提案されたが、解決しなかった。 account.adobe.comにアクセスします。 サインインとセキュリティ > アクティブセッションに移動します。 すべてのセッションからサインアウトを選択します。 新しいPCでAcrobatを再起動し、再度サインインを試みます。

I HAVE BEEN TRYING TO CANCEL MY FREE TRIAL TO ADOBE EXPRESS FOR MONTHS AND THEY KEEP TAKING MONEY OUT OF MY CREDIT CARD.  I DO NOT USE ADOBE EXPRESS AND I DO NOT WISH TO USE ADOBE EXPRESS.  PLEASE HELP.