Account, Payment, & Plan

Greetings! I would like to ask about my refund. A month has passed but the refund in my account hasn’t arrived yet. I cancelled my subscription the same day it was renewed.

J’zi choisi un abonnement mensuel après l'expiration d'un essai gratuit de 7 jours. Insatisfaite de cet essai au bout de 3 jours, je ne trouve pas dans mon compte comment resilier avant d’être facturée. Merci 

Lightroom ne peut pas s’ouvrir depuis hier, alors que ça marchait précédemment, un message apparait “nous ne pouvons pas vérifier votre abonnement , nous ne pouvons pas accéder au serveur code erreur 10000”

Hi Team,I would like to kindly request a full refund and the immediate cancellation of my subscription.Here is my situation: I am a student, and I only signed up for this trial to complete a quick assignment for my school project. I only used the software for one single day. I was under the impression that it was a 1-month free trial, but I was suddenly charged after just 1 week. My payment method (TnG Wallet) only had RM20, which was deducted, leaving an unpaid balance of around RM85 on my account. Due to this pending balance, the system prevents me from manually cancelling the plan under "Manage Plan". As a student with limited financial means, I cannot afford this unexpected plan. I kindly ask for your help to: Waive/clear the unpaid balance of RM85 Refund the RM20 that was charged Cancel my subscription completely Thank you so much for your understanding and help!

Hello, I am writing to request a Certification of Tax Residence (CTR) for the Tax Years of 2024, 2025 and 2026 for ADOBE SYSTEMS SOFTWAE IRELAND LTD that issues invoices for our account. This document is required by Romanian tax authorities to apply the Double Taxation Avoidance Agreement. Please provide a digital PDF copy. Thank you in advance. Best regards!

I show that I have the adobe photoshop elements on my phone to download. I purchased it by mistake. I didn’t want it. I can’t find anywhere in the app that shows the subscription so I can cancel it. My bank credit card has already been charged. In the amount of $65.10. How do I cancel and get a refund?

I never thought I would have to use a messaging board to try and connect with someone who can actually help me. Anyways back in October I subscribed to Adobes 7-day free trial to edit a document for a scholarship. The day of, I cancelled that subscription so I would not be charged. A couple months later I look at my billing history on my credit card and see I have been charged $19.99. Apparently I have been getting charged for the past few months AFTER I canceled my 7-day free trial. This is absurd and I want a refund of the times I've been billed AND my subscription cancelled without the cancellation fee. I am a college student and am barely scraping by. The last thing I need is hundreds of dollars from my bank account gone over a program I used once. I find it very slimy for this company to do this and not even send an email letting me know that I am being billed, I am very unhappy about this.

I got charged aswell and i cancelled my trial before date ended. Go into manage accounts and its saying suspended billing issue. But theyve taken money 38.06 out of my account.

Alguien que me ayude, todo el día he intentado realizar cambio de plan por la administración de productos, veo malas intenciones por tratarse de un cambio más económico y sale error del sistema, no responden por chat.¿Alguien me puede ayudar?

Hi Adobe Support Team / Community,​I am trying to cancel my active Adobe subscription, but I am encountering an issue when attempting to update my payment details.​My region/country field is currently locked to the United States, and I am unable to change it. I am originally from Pakistan and currently residing in China, so I cannot add a US-based card to complete or update my billing details.​Could an Adobe representative please assist me in changing my billing region or directly cancelling my subscription from your end?​Thank you for your help.

aboneliğimi iptal etmek istiyorum

I had cancelled before the trial ended, the trial ended and I got charged regardless - my subscription was converted to a a paid subscription.I noticed the credit card charge today.As I am still within the 14-day refund period, I would like to cancel the subscription and request a full refund. 

I am on a Photography - 20GB plan. A review of my Plan via my Account page states that I am supposed to have 500 monthly generative credits "as a legacy benefit". But when I review my credits status (in Photoshop, for example) only 275 credits are indicated (currently "115/275" displayed). Can someone help me understand the difference??

Quero meu dinheiro de volta, paguei a mensalidade para conseguir gerar videos, e no entanto o que vem acontecendo é que além de não gerar os clips, ainda assim consome meus créditos, e quando faço no plano diz que não atende as diretrizes ou que não esta funcionando… ou seja, estou pagando um serviço que não funciona, por isso quero cancelar minha assinatura e meu dinheiro de volta.

I just got this my question is, can I add my family members with this plan I got 

Observando a fatura do cartão de crédito do mês de agosto e dos meses anteriores, estou recebendo frequentemente todos os meses duas cobranças no valor da assinatura, sempre uma cobrança é feita no dia 12 e outra sempre no dia 22. Gostaria de saber como proceder e cancelar uma das cobranças, restituindo os valores pagos indevidamente. 

Hello Adobe Stock Community, I need advice regarding my Adobe Stock Contributor account. My Adobe Stock account was hacked, and at the same time my original Gmail account was also compromised. Because of this, I lost control of my Adobe account. After I recovered my Gmail and regained access, I contacted Adobe Support and explained that my Adobe account had been hacked. The Adobe Support agent told me to create a new Gmail address and create a new Adobe account. I followed the instructions given by Adobe Support. I created a new Gmail address and also provided genuine evidence proving my identity and explaining what had happened. However, my case was later closed. I was then told that there had been a Terms of Use violation and that I needed to submit an appeal. I submitted the appeal, but I have not received any response yet. I would like to ask other Adobe Stock contributors: How long did you have to wait for a response after submitting a Terms of Use appeal?Has anyone had their acco

I am being charged every month for an Adobe After Effects subscription, but I no longer have access to the Adobe account associated with the subscription. Adobe Charge Finder only shows a partially masked email address, and I may have entered the wrong email address or made a typo when I created the account several months ago.I have the invoice number and payment details for the subscription, but I am unable to contact a human support agent because I am currently logged into a different Adobe account that does not have an active subscription.How can I recover access to the correct account or cancel the subscription to stop the monthly charges?

Hola Como puedo modificar el email donde llegan las facturas? Gracias

I’ve run into a billing issue; I cannot add a payment method to my account due to an unpaid Adobe subscription.

Hello,On 12 August 2026 I was charged an early termination fee of THB 6,291.07, on top of my regular monthly charge of THB 1,677.23. My account has two subscriptions: Creative Cloud Pro and Adobe Stock – 10 assets a month, both annual plans paid monthly.I did not realise that cancelling would trigger a fee of this size, and I did not intend to leave Adobe entirely — I was only trying to reduce my monthly cost. A fee of nearly THB 6,300 is a serious amount for me.What I would like instead:1. A refund of the early termination fee.2. To switch to the Creative Cloud Photography plan rather than cancel outright.3. To remove the Adobe Stock subscription, which I have not been using.I understand the termination fee is waived when a customer moves to another Creative Cloud plan instead of leaving, which is exactly what I am asking to do.I have tried to reach support through chat but the chat window will not open for me. The charge was taken yesterday, so I am well within the normal refund wind

I want to consolidate my individual Photoshop, Illustrator, and Acrobat annual plans into a single Creative Cloud Pro subscription. Is that possible to do? if so, could you explain how?

i can’t see the details on my adobe account on my browser. i’m trying to see my credit balance, but nothing load in there. 

I recently was charged $50 for something I didn't even want. I want a refund and no one has been helpful. Please email me a copy of the refund request once someone can put one in for me since I can't get any help.  My email is   [Personal information removed by moderator.]

Hi