Account, Payment, & Plan

I was somehow subscribed for AI assistant (I am not even sure what is that feature as I never used it) and I cannot even cancel it without paying huge cancellation fee!! it is outrageous! 30 min on the support chat and the solution they recommended me to pay monthly subscription for longer so i can cancell for a bit smaller fee! which summing up will be practically as much as to cancel today. It is so upsetting, such a great way of making money from so many people for nothing. Did not expect such fraud from Adobe. All other companies were happy to cancel if i did not use that service, because mistakes do happen and people should not be panished for that, especially if mistake is pressing wrong button on your screen (who knows maybe it is my cat who "subscribed")

I would like to cancel my Adobe Lightroom plan because I am no longer using it. However, it shows the message, “You will be able to manage this plan shortly.”I have already followed the instructions on the website, including waiting 24 hours and waiting until after the trial period ended. It has now been 2–3 days, but the Cancel button still does not appear.Could someone please help explain why the Cancel option is not showing and how I can cancel the plan?  

I purchased Acrobat Standard for teams, 1 month. my bank account was charged. I did not receive any e-mail or activation to my account.

No dia 2/10/25 fiz a assinatura de período de prova gratuita do Adobe Acrobat Pro, no e-mail se podia ler a seguinte informação “Si cancelas Adobe Acrobat Pro o Asistente de IA para Acrobat antes de que finalice la versión de prueba gratuita, no se te cobrará la cantidad de por el producto en cuestión. Cancela Adobe Acrobat Pro o Asistente de IA para Acrobat antes de oct. 24, 2025 y obtendrás un reembolso completo por el producto en cuestión y evitarás incurrir en cargos.”  No dia 12/10/25, realizei o cancelamento na página e recebi o e-mail (anexado a esta mensagem). Me continuaram cobrando 19,99 dólares em novembro, dezembro, janeiro e fevereiro! Na página não há maneira de me comunicar ou buscar o reembolso. Realizei novamente o cancelamento (e-mail anexado) e para isso me avisam que me cobraram quase 70 dólares mais! Como obtenho um reembolso desse valor cobrado mesmo depois do primeiro cancelamento? E como elimino os dados de meu cartão da conta para que não continuem me cobrando?

I subscribe monthly to Lightroom Mobile for my iPhone and iPad. Now I want to subscribe monthly to a full Lightroom plan (which includes Classic) for my new MacBook Pro. How do I avoid paying twice for the mobile element which is included in the latter? And how to avoid loosing my pictures from the Cloud if I cancel the former?

I want to get my refund regarding on unauthorized payment in my gcash exchange. My gcash was link to other device for payment thats why when i check my device theres no subscription on this. So i call gcash and they email me the merchant order id and details of transaction and they say it was adobe acrobat. Could you please track the merchant order id? This was happen on january 30,2026 i hope you could track someone who purchase the subscription. I can provide the proofs regarding on transaction

When I start Photoshop I see that I have to pay for the next month, but when I click for updating my payments a popup screen appears in which I can choose the way I want to pay. But this popup screen is completely white and I can not choose or change anyhing anymore. Even when I choose https://account.adobe.com/ for my memberships I also can not Edit Payment. It gives a white popup screen which disappears and it gives a error message.Does anyone has the same problems ? [Moved to Account, Payment, & Plan by moderator authority]

Hey,I want to change my Photography (PS+LR+LRC 20GB) plan to the Lightroom (LR + LRC + 1TB) plan. Personally I am very happy with the change Adobe did to it's plans to now include LRC to the Lightroom plan.So I've just purchased the LR deal on Amazon Day, since this is what I want / need.The thing is, my Photography plan is still running until oct. I've been buying it via Amazon deals for years now, no issues. So I guess it always added the year to my plans.If I redeem the new LR plan voucher NOW, I guess I would start two plans, which would technically mean I loose a few months on my photography plan. Which I want to avoid.Can I just wait with redeeming the Lightroom plan code until october?Do I have to actively switch my photography plan to a lightroom plan to then add the code / redeem the voucher? Thanks for the help.

Hi,I live in a country where Adobe doesn’t officially sell Creative Cloud subscriptions (Bosnia and Herzegovina), so I’d like to check what’s allowed.Is it acceptable to create an Adobe account under my own email, but have a friend or relative in a supported country (e.g. Austria or the UK) purchase the subscription using their credit card and billing address—while I’m the only person using the account, on a single machine, under my own login?Specifically, would Adobe consider this a problem due to the mismatch between billing country and login location, or is this setup generally tolerated if there’s no account sharing or misuse?Thanks in advance for the clarification.

Why I cannot upgrade to annual plan >? I tried 3 times and it is not changing

Dear Adobe, I was charged by Adobe a monthly fee which I did not authorise since I do not have an active membership. I finally decided to stop my visa card - in a last attempt to stop the payments. I do request reimbursement of the last years subscription. Kind regards

Na een schone pc installatie kan Adobe Premiere Elements 2025 niet meer geactiveert worden> Melding dat de code al gebruikt is, terwijl in het account overzicht maar een apparaat vermeld staat.

I want to know why I was still charged for a subscription that I cancelled 

I thought it was supposed to be a one-week free trial, but I just got charged for a whole month. It’s really frustrating because it said “free trial” and I didn’t expect to pay anything yet. Can you refund me and explain what happened?

Hola, necesito una devolución del pago que se realizó por un año, es un dinero destinado a medicinas  y lo necesito

2월 구독 취소는 진행하였는데 환불 관련한 내용이 없네요.전혀 사용하지 않았고 아직 결제 후 15일이 안지났는데 환불처리 부탁드립니다.

I canceled my plan before the free trials ends but I was still charged about $22. Can you please refund?

Last year I decided to try substance painter for free as a student. I provided necessary data, and everything went ok until today…I received mail that i need to provide payment method. I can't cancel the plan nor delete the account. I thought that after 1 year the acces to 3D Substance would just stop. So what are my options here? I dont want to pay annual fee... I still have a valid student id, can i renew the free acces? 

I am using two Adobe plans: one Photography Plan and one Creative Cloud Pro plan.I use my plans on two different devices: a laptop and an iMac. I do not use them at the same time. When I start using one device, I always log out from the other.However, Adobe keeps sending security warnings and forces password resets for both plan users.Even though the usage is not simultaneous, we continue to receive these warnings.How can we prevent this issue?

I use my Adobe suite on my Mac studio and on my MacBook Air. There are times whenever I have both in my home office, and I may be running InDesign on my MacBook Air and Illustrator on my Mac studio. Apparently, Adobe thinks I am abusing the system or that I have multiple users even though it’s me, my same login, and it’s only the two computers that I’m allowed to utilize. I’ve worked this way for Years, but it seems like something has changed the last several months and I’m no longer able to do this??? Are they saying that I literally can’t be using one program on my laptop and have another Adobe program open on my studio?

Yo me suscripción hace un año y me di de baja, ahora me quitan dinero de mes a mes y yo no uso la aplicación 

i was offered a free trial, but had no intention of using it after the free trial ended. the last day i was shocked to see it renewed without a reminder or warning, though it said before that they would. i ended up never using it, even during the free trial. i want my money back!!

Do you tell everyone here how you continue to bill people even if they decided to opt out of buying your software? Even if it was in your thirty day windows? Do you tell them how you continually harass their cash ap card and any money that gets put on you'll make sure and take it... Basically trying to steal from your consumers... do you tell them rhst?

Hi, the question kinda says it - I checked the availability two weeks ago and Creative cloud was supported for individuals in B&H, I wanted to see the pricing details today and I got the message saying it's not supported anymore.I tried to follow the link to the resellers page but it was broken - is it going to be updated?? Is it alright if I go to another country's adobe page and buy the license, even though I'm not based there? I'm not sure.

I cancelled my Adobe Illustrator free trial before the trial period ended, and I even received a cancellation confirmation email (screenshot attached). However, despite this cancellation, my account was charged on 4 September. Could you please help me resolve this issue and get a refund?I have proof of the cancellation email, so I believe this payment was made in error. Thank you for your assistance. Best regards,