Account, Payment, & Plan

Photoshop has forced me to change my password twice in less than a month! Both times in front of clients. It thinks someone else is using my account. There isn't. How can I stop this??

Hi all,as I am quittung Lightroom (mobile, much too expensive cause of subscription model) - how can I delete my Community account. I am sure I have overseen it but where is the option to delete my community account and Adobe account?Thanks for your (maybe last ;-)) help.Michael 

Hi,I would like to cancel my annual, month‑to‑month Creative Cloud subscription. My first payment date was 03 February 2023. When I select “Cancel Plan,” the system notifies me that an early cancellation fee will be charged.I’m struggling to understand why this fee applies. I only have 11 days left in my current annual subscription period, and I have already paid for the last full month. Could you please clarify why an early cancellation fee is being charged in this situation?Thank you.

Adobe CHARGES you for canceling at the tune of $80 plus $20 for their terrible AI Service that I didn't even sign up for in the first place.  What a scam.

I tried to cancel my plan after a free trial and was billed anyway. I need a refund and now it won't let me cancel without paying $125! This is ridiculous. I never want to use Adobe again.

 Necesito ayuda, ya van 10 dias de mi reembolso y aun no recibo el dinero en mi cuenta

Bonjour,  la page d'achat me redirige vers un lien casser "https://adobedealreg.secure.force.com/cases/logabug.jsp"comment s'abonner depuis la guadeloupe sans passer par un revendeur ?

Comprei a assinatura anual e o recurso premium não está funcionando e se eu tentar comprar novamente não consigo comprar não consigo porque  menciona que a minha assinatura está válida até 17/10/2026 

Hola. Estoy estudiando fotografía y hace algo más de un mes compré la suscripción de Photoshop y Lightroom. Mi idea era hacerme como un cable Tether y disparar en live view desde el portátil. Hasta hoy no lo he intentado. He de decir que nunca he usado LG, sólo lo quería para probar esta opción de hacer las sesiones en estudio viendo en pantalla al modelo y... parece ser que sólo se puede con Lightroom Classic, que no es lo que al parecer he comprado. Sabéis si adobe me lo cambiaría por el Classic? 

I cancelled my subscription during my trial period and was still charged. I have an e-mail from Adobe confirming the cancellation.When I looked at my Adobe account, it was showing I was still subscribed.I've cancelled again and again got an e-mail confirmation, but now I believe that's meaningless.How do I get my money back and why are Adobe behaving like this? It's dishonest.

PORQUEM ME HICIERON UN CARGO SI TOME EL TEMA DE PRUEBA GRATUITA, EN ESE MOMENTO QUE ACEPTE LA PRUEBA VI QUE ME CARGARON $398 MXN, SI CANCELO LA PRUEBA ( SOLO LA USARE 4 DIAS) ME REEMBOLSAN MI DINERO O COMO?

üretken yapay zekayı kullanamıyorum, internet bağlantınızı kontrol edin diye hata veriyor, creative cloud da hesabımdaki kredileri görebiliyorum ama hesap detayları kısmına bağlanamıyorum 

Where is this subscription plan in my Adobe subscription plan?

This Adbobe account in remove my Dabit card Details 

I signed up for an Acrobat Pro free trial and forgot to cancel. The weird part is I only got charged recently (months after the trial). When I try to cancel from the Adobe website, it shows an early cancellation fee, so I stopped. Has anyone dealt with a delayed charge like this? What’s the best way to get a refund or get the cancellation fee waived (chat/phone/escalation)? Thanks!

연간구독 중 결제 갱신일이 25년 12월 28일이었습니다.신용카드 만료로 결제 갱신 실패한 상태입니다. 현재 26년 1월 22일인데, 지금 만약 신용카드 정보를 바꾼다면 바로 결제가 이루어지나요?바로 전액 결제 취소가 가능한지, 아니면 12월 28일부터로 자동 갱신으로 취급되는지 궁금합니다.

Apareceu que era teste grátis,  eu apertei e automáticamente foi debitado do meu crédito,  eu apenas quis testar,  gostaria que fosse reembolsado, pos n posso mexer no saldo do crédito!!!Usei pra trestar e não gostei.  

Não estou contente com os valores cobrados no pacote. Não faz sentido uma pessoa pagar R$160 enquanto outra paga R$104 para utilizar exatamente as mesmas ferramentas. No meu caso, uso apenas duas: Photoshop e Illustrator.Além disso, quem fecha o pacote agora paga R$35 no início e depois R$109, o que é muito mais barato do que o valor que estou pagando atualmente. Considero essa diferença de preços injusta e uma falta de respeito com o cliente antigo.   [Moderator: Moved to the Account, Pyment & Plan forum]  

I can't log in to my Adobe account and see my personal information. It says "Unable to load plansPlease try again." But I can log in from other devices. I can't see it on my laptop and when I open the firefly generator page I see a blank white screen. Pls help

I'm done.42 years old with over half of it spent using Photoshop. Learned it in the 90's, used it to get into an art school in 2001, worked in the video game industry from 2004 to 2016, worked freelance, started my own indie studio, and I just can't keep paying these ridiculous subscription prices. My Creative Cloud renewal comes up in January so I just got an email about the price hikes I had apparently missed (I know I'm late to the party, was distracted trying to make a game), and even dropping down to the new "Pro" plan, it's STILL a 66% price hike. WTF!  I had paid annually before at $30/month (which was already way too much as I just use Photoshop and occasionally After Effects to make trailers), with the new prepaid annual cost coming to $50/month, and that's downgrading to the new plan.Creative fields like the video game industry are so saturated and competitive now that I don't know how the average person, let alone someone new to the field, can afford to pay that ea

Hello Adobe Support Team, I’m writing to request a refund for my recent subscription charge. I had already canceled the subscription, and I haven’t fully used the platform/services during this billing period. Could you please confirm the cancellation and process a refund for the most recent charge?

Hi, I'm trying to delete my Adobe account as I no longer use it and would like the data deleted. However, there's no delete option under my account's Data and Privacy Settings. I did some research and apparently accounts with active plans or accounts associated with Enterprise. To my knowledge, my account does not fall into either category. Not sure what Enterprise is, but I don't see anywhere that ties my account to the name. All apps including Creative Cloud are deleted or uninstalled from desktop. Under Plans, I seem to have a link to start an Acrobat free trial and under Overview, there's the option to restart my last plan. Would either of these be the problem? Can't see any sign that they are active. My previous plan was cancelled back last October. Did some digging through my bank records and so far don't see any refunds dated to the cancellation (should be £32.99) so wondering if that cancellation process got tied up in limbo. Very confused about how to proceed and wou

I received a $9.99 charge from Adobe Saggart Dublin. I have not purchased any adobe products. 

I am from India and am trying to buy a Photoshop Lightroom subscription. However, after I enter my address details (which actually is what the form populated as I start typing in the address), it says invalid inputs. The address is not invalid and this is what is puzzling. I have tried using Chrome, Microsoft Edge (in both normal as well as Incognito/In-private mode) but nothing works. If I choose Credit card as an option to pay, the form finds even the credit card details to be "invalid inputs" (the other options is UPI, where only the address is marked as invalid).  Is there anyone from India who faced this problem and found a solution to buy a subscription?

Hi. I am being charged for a monthly subscription which I have tried to cancel, but Adobe are advising me that I have no paid plan, so I have nothing to cancel? Any ideas please? Thanks Anthony