Account, Payment, & Plan

Since there is no other way that I can find to leave feedback to Adobe, I am putting this here and hopefully can get some upvotes and comments from other people on the new recent changes to how the photography plan is priced. Adobe promised that the Photography Plan would ALWAYS be $9.99 a month. But now we have to pay for an entire year upfront to get that price? That is not honoring your commitment or a good-faith move toward your user base. What next? We have to pay for 3 years in advance, etc etc? (And they can't even provide and type of customer service besides these ridiculous and time wasting forums?) Seems to me you have not kept your promise. Boo on Adobe. I am cancelling my subscription.

 ... steht hinter allen Apps Abo abgelaufen. Ein wenig verwunderlich, wurde doch Lastschrift erteilt und alles lief bisher reibungslos. Nun sagen mir heute alle Apps, dass ich ein neues Abo abschließen. Nun gut, will ich dies dann machen - also ein neues Abo abschließen - erkennt das System, dass ich ein Abo habe und lehnt dies ab. Somit befinde ich mich in einer Schleife, in der ich bezahle aber kein Programm nutzen kann. Abmelden, anmelden - selbst Deinstallation - alles gemacht. Keine Lösung. 

Quiero cancelar el plan pero no me aparece la opción, ayuda! 

Dear Adobe Support Team, I hope you are well.I am writing to request assistance regarding the terms of my Adobe Stock subscription. I originally signed up for the free trial, and I acknowledge that I did not cancel it before the trial ended, resulting in the automatic monthly billing. I accept that part completely. However, when I decided to cancel the subscription now, I was surprised to find that my account had been automatically placed on an annual plan, even though I never selected or agreed to such a plan. As a result, I am now being asked to pay a large cancellation fee. I feel this is unfair, as I did not knowingly choose an annual contract, nor was I clearly informed that the free trial would convert into one. Could someone please assist me in resolving this issue? Thank you for your time and understanding. I look forward to your response. Kind regards, Chenesté 

무료체험판으로 결제된건 줄 알았는데 바로 결제가 된 것 같습니다. 취소 부탁드립니다. 

12 aylık ücretsiz kullanımı aktifleştiremiyorum. Chrome web mağazası üzerinden alıp tüm adımları uyguladım. Videolar izledim. Hiçbir şekilde olmuyor. "Start free offer"a basınca "discover" uzantılı bir linkin olduğu sayfa açılıyor.

Hi there,until Jan 7th 2027 I'm still using my Creative Cloud plan with LRC, PS and 20 Gb. Now I bought two new plans with LRC and 1 Tb for 2 years in total (because of a good offer).If I register the new plan now, they would run parallel, I suppose. So I would wait, until my active plan is running out and then register the new ons. But this will be after Jan 7th 2027. Is it ok to do so or would that be to late?Thanks for an answer and best regards, Frank

Believing that I was activating an Adobe editing service, I actually activated the “AI Assistant for Adobe” service… total nonsense for me! Ok, my mistake.The subscription remained active and I didn’t cancel it immediately because I know any profesional company so far Informed and notified me when it was time to cancel. But apparently not — I only received a notification one day after the trial ended, telling me that I had to pay.Shouldn’t I have been notified at least on the last day of the trial, informing me that it was about to end and asking whether I wanted to continue or not?Now, whether I want it or not, I’m being charged €8.12 for a service I didn’t even use!I don’t want to pay for something I didn’t use or for something I was misled into buying.How should I proceed? 

I have been trying to cancel my firefly plan as I no longer require it. But it is continuously showing an error. On both Windows and phone same error is coming that unable to load. Request assistance immediately as the plan is due for renewal in one day.

Bonjour, je souhaite résilier mon abonnement PSD.  

Hello Adobe Support Team, I’m writing regarding my subscription to Acrobat Pro (Account ID / Email:). I recently cancelled the plan — yet I was charged a cancellation fee of 131 USD, even though I have barely used the application( less than a half hour ). Unfortunately, this cost represents a severe financial burden for me — 131 USD equals roughly four months of minimum-wage income in my country (Algeria). I signed up without fully realizing the long-term commitment, and I barely used this service ( around half an hour ) I respectfully request that Adobe fully waives the cancellation fee. I ask this on grounds of financial hardship and because the service was barely utilized. I am simply asking to be released from a contract for a product I don’t need or use. Thank you for understanding. I hope you’ll consider my request. I appreciate any help you can provide. Sincerely, [Imekraz Nafissa] [test tester ]   [Edited by moderator: Please refrain from sharing your personal details here

I am not using Adobe anymore however, paying €90 per month for the creative cloud. I tried to cancel and i have a charge of €400 + fee. Can someone explain why is that please?I am no longer using Adobe, but I am paying €90 per month for the Creative Cloud. I tried to cancel, yet I received a charge of €400 plus a fee. Can someone explain why this is happening?

I wish to cancel my ongoing subcription to Adobe Photoshop, as I simply do not use the software in any capacity and have not done so a long time.  I don't even have the software installed on my Computer or mobile. If I wish to cancel I have to pay a termination fee, which I am not willing to do for a service I have not used in quite some time, they've gotten free money for years now. The subscription did actually stop as my Credit Card  that was registered expired, but somehow it renewed with my new card while I was looking into cancelling the recurring element, it did so automatically.  I'm being charged €18 a month (which leaped from the €11 i was previously paying and I am not financial flush and I am looking at cutting back on all my expenses, and this is a large one for a service I'm not using. Why do Adobe make it so difficult to cancel something, and why a termination fee, I can contact my bank and ask that they block all future payments t

 분명 14일에 결제된 걸 알고 플랜 구독 취소 요청을 했는데 결제가 한 번 더 진행됐습니다.두 건 다 환불 부탁드리겠습니다.

We received an invoice for ₹44,652.00 on 27th March 2025; however, when we log in to our Adobe account, it shows a billing issue/error on the dashboard (screenshot attached).Request you to please look into this discrepancy and help us understand the correct payable amount. Kindly resolve the billing issue at the earliest to avoid service interruption. Thank You.

Hello,I have been using the Adobe student plan during my graduate studies. Recently, I received a notification saying that my plan is about to expire. Since I am currently enrolled in a PhD program, the page indicates that I am eligible to re-verify my student status.However, when I click the verification link provided by the system, it shows an error and the page fails to load. Because of this, I cannot complete the student verification process. Could you please let me know what might be causing this issue and how I can resolve it so that I can continue using the student plan?Thank you for your assistance.

안녕하세요 원래 플랜은 포토그래피(월 26000원) 11월 10일에 결제했는데, 오늘 전체앱 사용 플랜으로 업그레이드해서 39000원(11월 27일)이 결제됐습니다. 그전 플랜에 대한 차액은 어떻게 되나요?

I am so very tired and have had a horrific experience with billing and the chat session. I called a couple of hours after being billed $3,107.01 for producgtd I dont use, got talked into a different plan and got billed for $1,385.01 and they refunded me $1,830 and still have productd I can't use, more licenses of them and I guess I get charged 10 months for a 3hr SAME DAY licensing "fix" atat continues to cost me more.  I will disable my billing for I NO LONGER TRUST ADOBE.  I thought I would get a copy of the chat but did not so my bad for letting the company take advantage of me... Case ADB-42699500-S3C5  

1 yıllık olan paketi seçemiyorum.

I am tempted to buy into the Creative Cloud Pro offer that is going to expire on the 28th. My concern is a couple of things. My monthly subscription for the photography package just went up from $9.99 to $14.99 So I would be increasing my monthly subscription by $20.00 after it was already increased by $5.00. Also what happens at the end of the year deal? Can I go back to my initial Photography package pricing (fully understand they may have a price increase for it again). Or would I have to unsubscribe and then re-subscribe to the photography package (if it is even available then). Any foreseeable issues in that?Thanks,D

Why didti got my money back when i cancelled yearly subscription after 6 days?!

Hello Team, I have purschased "Adobe PEPE Offer" life time subscription on 17th September 2025 but after a month, it stopped working from 17th October 2025. Now my account is suspeneded. Could you please help me how to activate it. I am unable edit the documents in adobe. Thanking youJaganraj

Hola, tengo este problema: tenía una cuenta con una institución educativa y tenía todo creatuve cloud vinculado a ello. No cerré sesión de las aplicaciones al terminar allí el periodo académico y ahora no puedo entrar a la cuenta porque ya no tengo la licencia de este centro. Sin embargo, al iniciar sesión en la aplicacion instalada de mi PC, sigue estando vinculada a mi cuenta académica. Querría poder eliminarla para acceder a creative cloud con una cuenta nueva. Espero su respuesta, gracias!  

Hi, I've had a paid subscription with adobe illustrator on the iPad for about 3 months now. I hadn't used it in a while and tried to use it about a month ago but when I open the app this pops up: I've tried signing out and logging in with other accounts and I've tried "Restore your purchase". It all results in coming back to this page. I know I've paid as I have the invoices and when I first open the app and this subscription page loads, I can see a box saying that I have already subscribed. I've deleted the app and downloaded it again and it didn't change anything. What should I do?Thanks in advance.

Why is the Amazon price lower for the photograhy subscription...119.99? Would Adobe match this price during Black Friday? It would be a kind gesture on Adobe's part. And maybe get more customers.