Account, Payment, & Plan

Hi everyone.I'll try to explain myself as best as I can since English isn't my native language and this isn't an easy topic. In the evening of Saturday 8th I was using Adobe Color for a task and, since I wanted to save the palette in my library, I logged in, but before doing that Adobe asked me to add a secondary email, which I did.(I'm telling this because maybe it has to do with what happened next).After some time, I went to open Illustrator and a pop up told me that I had to buy it in order to use it. Which is odd, since on the 9th of October I activated my student annual subscription to the Creative Cloud. Needless to say, I slightly panicked. I have now a almost-year-long free trial (see screenshot for reference) and did everything I could to try and fix the problem on my hand of the things. In order, I:Signed out and logged in on CCSigned out, restarted my Macbook Air 15" (macOS Tahoe 26.0.1), AND logged in back again Run the Limited Access Repair tool, which has f

Same here. This is really absolutely unacceptable.

I signed up for a monthly (not annually, billed monthly) photoshop plan an hour ago and decided to cancel until I make a final decision to keep the subscription.And Adobe says:Free trial — 0 days leftEnd your free trial:You still have 0 remaining days in your free trial. Once you cancel, you will lose access to the apps in your free trial.How is that ?

I recently subscribed to Adobe Acrobat Pro, but I faced issues during the software downloading and installation process.Due to this problem, I was unable to use the software properly and therefore, I do not wish to continue with the plan.However, I noticed that an invoice has already been generated automatically under standing instructions for payment.Hence, I request you to please cancel my current Adobe Acrobat Pro and stop any automatic payment deduction linked to my account. 

When I look at my plan it says it is free ...But I have just noticed that adobe keeps billing me!What is going on?

Hello, I canceled my Photography Plan before October 9, 2025, and accepted a 2-month extension (valid until December 9, 2025). Recently, I’ve started seeing a “Billing issue” banner on my account even though I’m still within the extension period. Could someone please assist me in clearing or refreshing this warning?   [Mod. Moved to the Account, Payment & Plan forum]

I have several account problems. My data isn't showing up, and the latest updates aren't appearing. I've uninstalled and reinstalled the service, but the problem persists. I contacted support, but they haven't responded or shown any concern. The automated response doesn't understand what I'm asking, and you're lying; you don't allow real people to contact you on the forum. I want to cancel my subscription, which I'm losing money on every month for no benefit. My Illustrator subscription is @bow120000.

Bonjour, jai changé de téléphone et lorsque j'essaie de restaurer mon compte Lightroom Premium, ça ne fonctionne pas. merci

Solicitud de reembolso de dinero por cobro excesivo que no puedo pagar, es el doble de lo que pagaba anteriormente. Desde el año 2023 que soy usuaria y pago mes a mes por un plan de Adobe Creative Cloud,  Hoy cumplí 2 años como cliente y usuaria y me cobraron el doble de lo que pagaba antes (adjunto pantallazo). Por favor devolluciòn de dinero a la brevedad, NO puedo pagar eso, menos ahora que me encuentro cesante. POr favor! Qué debo ahcer para que me devuelvan ese dinero!!? AYUDAAAA URGENTE!   

1년 지나고 어제 갑자기 또 구독이 자동으로 결제 됐습니다.11월 50% 할인 때문에 구독을 바꾸려하는데 취소 부탁드립니다. 14일 내에는 전액 환불이라고 들었는데 취소하려고 보니까 80,000원의 수수료를 내라더군요

Quiero dar de baja esta membresía.gracias.

I signed up for a free trial through my work email, not realising my organisation already had a Creative Cloud account (it wasn't updating so looked like I didn't have access). I want to cancel the free trial before it bills me, but it will only show that I have the organisation account and won't let me find/cancel the trial and subsequent billing. Any advice on how to sort this out?

I activated my subscription on May 4, 2024.Now, since more than a year has passed, they still want to charge me, but what charges?A penalty, as if I hadn't finished the year!!!This is incredible!!!

Hi there,I have been told I'd be charged a substantial amonut just to cancel my monthly subscrption service.This is surely incorrect.Please can someone help? It is urgent!

Bonjour, un ami souhaite s'abonner à Adobe creative, mais j'aimerai payer l'abonnement car c'est un cadeau, est ce que c'est possible de s'abonner, mais que la carte banquaire ne soit pas au nom de la personne qui a le compte adobe?

I purchased Acrobat and Microsoft Office as a bundle when purchasing a Dell Optiplex. The Acrobat was nominally a 3-year licence. It appeared to install OK when installing with the redemption code supplied by Dell. However, after 30 days it announced subscription has expired and inviting me to pay (as if it was just a free trial). I managed to get a new redemption code and it worked OK for 30 days and again quoted licence has expired. The installation has not been recorded on the records in my Adobe user. dell have offered no further help. How to get the Acrobat to run for the purchased term? 

Bonjour, Je vous contacte concernant un problème rencontré avec mon abonnement Adobe Illustrator. Le 14 octobre 2025, une tentative d’achat a été refusée. Cependant, j’ai constaté il y a deux jours qu’un prélèvement de 35,99 € avait finalement été effectué sur mon compte, alors que je n’ai jamais eu accès à Illustrator depuis cette date. Depuis, j’essaie sans succès d’accéder à l’application : un message m’indique qu’il est nécessaire d’acheter une licence. Il est possible que l’abonnement ait été associé à l’adresse de mon école ou à mon adresse personnelle : <Email addresses removed by Moderator> Je vous remercie par avance de vérifier la situation et de me confirmer à quelle adresse est rattachée la licence, ou de procéder au remboursement si nécessaire. Bien à vous, Dounia HARRAG

Adobe online Plans page is not loading, that's where one can make changes to plan.  Looks like this has been done purposefuly to prevent people from cancelling their plans.  On their help site it showed if plans are not loading try in 24 hours.  I ended up paying additional two months subcription after unable to cancel it online on their Plans page.  Eventually called their customer support line and cancelled it.   [Topic edited for clarity]

Hi, I would like to request a refund on my Adobe Photoshop subscription. I tried cancelling it the other day and the website was glitching and wouldn't let me. I really need this money because I lost my job and I'm dead broke. Please help me.

I cancelled a trial subscription within hours of opening it because I could immediately see it woul not be of any value.I recieved a message We are sorry to see you go....'My credit card was charged a few days later and I assumed this was due to the time for the systems and that I ewould receive a refund.I have now been charged a second month.I hVE GONE ONTO MY ACCOUNT AND SEE THAT IF i NOW CANCEL i WILL BE CHARGED  a further £86 or more. I hve tried the Adobe help and that is completely hopeless.Can you advise please.Dear Tom,This email confirms that you canceled your AI Assistant for Acrobat subscription. You will continue to have access to your subscription tools and online services until the end of your billing cycle on 29-July-2025 (PT). After this date, your account will revert to a basic, free level of membership.If you change your mind or have done this in error, you can easily reactivate your subscription.

Why am I being charged extra after I cancel my dormant subscription? Very annoyed Adobe. Remind me to tell everyone never to do business with you.

Acabo de registarme en Adobe para la prueba gratutita, y me aparece el plan de adboe acrobart pro y el del asistente de IA, ambos en prueba gratuitua.La gracia es que no es lo que esperaba, con la misma le doy a los botones de cancelar plan dentro de mi cuenta, y luego de elegir el motivo de la cancelación y darle a continuar me dice error, no se ha podido cargar sus datos, inténtelo de nuevo más tarde. No entiendo pk pasa esto, otra cosa es que en ambos planes me dice que me quedan 0 días de prueba gratuita, cuando hoy mismo, hace unos minutos me he registrado y apuntado a la prueba gratuita que SUPUESTAMENTE tiene 7 días de prueba. Necesito ayuda urgente, me niego a que se me realize ningún tipo de cobro por un fallo de ustedes. 

Please cancel my free trial  

Good afternoon, all. How are you? So, I was having a play around with the plan changer. My CC all apps subscription is coming to an end next month, so I thought I would look at what other options are available.Creative Cloud All Apps (Pro?) is jumping to a little over $30 AUD per month, Ouch! For context, I am accessing all apps on a student/teacher discount. Anyway, I digress. So, I look at the other plan options, and I see the Photoshop Plan. $35.99 AUD for Photoshop and a some other cool stuff. But then you dig a little further to see what else is included in the Creative Cloud single app membership. So, you click on 'Learn more about Photshop'. Then you scroll down and reveal what desktop apps are included.HAHAHAHAHAHAHAHAHAHAHAHAHAHAHA. Premiere Rush. Click on the Mobile apps list, LMAO! Premiere Rush Mobile. Adobe...ARE YOU SERIOUS? This is a product you have begun the process of getting rid of, and you include it in your Photography plan? When Premi

I've tried a virtual visa and my local bank card and both were rejected, could you supply me with a different payment method or just activate a 7day trial for my account? i need access to photoshop.adobe.com not the desktop app. Thank you