Account, Payment, & Plan

So I cancelled my Pro Cloud, since I don't need most of the Apps anymore.I just need Lightroom (Classic). During the cancallation, I got a very good offer for switching to the Lightroom (Desktop, not mobile) Plan, which however only included 40GB storage, which is more than enough for me since I never use cloud storage anyways these days.I wasn't able to select it, clicking on it did nothing and I also wasn't able to read all the terms and conditions. Thinking this would be an offer I would see again afterwards, I cancelled my current plan. Obviously, now I only get the normal plan offered. Contacting the live chat did nothing. They said what the price of the plan usually is, I asked why I couldn't see the offer from earlier again, they answered: Sometimes Adobe shows special offers. They said I can provide a screenshot. I said no, I didn't think I needed one and they immediately asked if I had any other questions, basically closing the conversation. So, is there any mai

I was forced to open a second account for Adobe Acrobat because of some glitch disabling my account when I needed it urgently. It solved the problem but takin out a new account.but I now need to cancel the second 'new' account as all seems to be working correctly. In other words, I want to stop paying twice for Acrobat as it's included on my overall Adobe Account. I'm finding it impossible to do. I continually get put in a loop that won't allow me to cancel. How do I go about this?

I accidentally purchased a subscription to Adobe Acrobat. It stated that it was a free trial, and I clicked on “Agree and Subscribe,” but an error appeared because the free trial had already been used without my knowledge. I then clicked “Subscribe” again and later realised that a payment had been taken from my bank account.Can someone please help me with getting a refund?

Merhaba, şu anda 3 programı aylık ödeme planında kullanıyorum, ancak ödeme sırasında yurtdışı bankası olduğu için sorunlar yaşıyorum. Yıllık ödeme planına geçiş yapmak istiyorum. Nasıl geçiş yapabilirim?

I subsribed to a free trial of Adobe Acrobat and unsubscribed immediately. However, it seems the free trial also included this AI Assistant plan that I have to unsubscribe separately and it's charging me right now. If I fix the billing, will it immediately take my money? Should I ask my bank to not make any payment? I do not see myself using this function at all. 

I am writing this letter with a sense of urgency and desperation, hoping that my situation will be taken seriously and addressed with compassion and responsibility.Due to an unresolved issue with an Adobe subscription that I have repeatedly attempted to cancel, unauthorized charges have continued to be deducted from my account. Despite multiple efforts to resolve this matter through customer support, the subscription was not properly terminated, and the charges persisted without my consent. As a result, my limited financial resources have been severely strained.This situation has now escalated beyond a financial inconvenience. Because of these unexpected and ongoing charges, I am currently unable to afford my prescribed HIV (AIDS) medication. This is not a discretionary expense or something that can be postponed without consequence. Antiretroviral medication is essential for my survival and for preventing the progression of my condition. Missing doses or interrupting treatment places m

Dear Adobe Support Team, I am writing to raise a formal query regarding a charge that was processed on my account after I cancelled my free trial subscription. I cancelled the trial within the trial period and had no intention of continuing into a paid subscription. Despite this, my account was charged, which I believe to be incorrect and unintended.I am requesting a full refund of this charge with immediate effect. I would also like to note my disappointment at the lack of accessible, real time customer support for resolving an issue of this nature. For a company of Adobe’s scale, it is concerning that customers are unable to easily reach active support when billing errors occur. Please confirm:• That my subscription has been fully cancelled• That a full refund will be processed• The expected timeframe for the refund to reflect I look forward to your prompt resolution of this matter. Kind regards,Kyle Bloch

I wanted to try this but it didn't work for me! Help me to leave! I dont want to pay for something I dont usd!

 Hello, can I get a refund for this? I didn't know about this auto debit.. I already cancel my free subscription before it expire. Hope to get an answer.. Thank you. 

Hello,I’m currently subscribed to the Adobe Creative Cloud Student Plan. However, I recently noticed that my monthly fee has increased. At the same time, I’ve learned that some students are being charged a lower price (around 477 TL) for the same plan.Since I am also a verified student, I would like to request clarification about the current student pricing and whether my plan can be adjusted to the updated student rate.I am not including my personal information here for privacy reasons, but I can provide anything needed privately if an Adobe representative responds.I would appreciate guidance from the Adobe team on how to proceed, or who I should contact to resolve this pricing issue. Thank you for your help!Best regards.

I wasn't sure where to put this. Hopefully this is the right place. As I said, under my account, my plans page is blank and just sits and spins on three different browsers. I am unable to make any changes to my plans. I tried reinstalling creative cloud. Cache was cleared. And again, not working on three browswers. Help?

Hello 6 days ago I asked for a refund I never thought this company would delay like this so unfair so disappointing and no communication at all like they don't care

Adobe have cancel my account. I have no idea the reason. The fact is that I can ni longer use LR mobile premium even si I have a subscription paid until next year. Any help/ideas?

I'm having the same issue and the answer should not be to use the mobile app.  The site should load properly. 

Why am I being charged the annual fee for cancellation?? I could see a small fee but $100+ is ridiculous and not fair. My car will continue to be charged if I don't cancel. This is a scam and makes me never want to use Adobe again. Please waive this crazy cancellation fee.

Good day,I am writing to formally request a refund for the amounts charged WHICH YOU DEDUCTED TWICE TODAY on the referenced invoices.I cancelled my subscription within six days of activating the free trial, prior to the scheduled deduction date of 18 December. The upgrade was made in error as I was trying to delete the already existing account, and the subscription was subsequently deleted. As I am still within the 14-day cooling-off period, I respectfully request that the two charged amounts be refunded in full.Please also confirm that my subscription has been fully cancelled and that no further charges will be incurred.I trust this matter can be resolved promptly and look forward to your confirmation.

I am trying to cancel my Adobe subscription, but I am unable to do so through my Adobe account. I also see that I am being charged €199.58 as a cancellation fee. I do not agree with this charge, as I want to cancel my subscription and do not wish to continue the service. I kindly ask you to: Cancel my subscription as soon as possibleRemove or waive the €199.58 cancellation chargeConfirm the cancellation by email  My account details can be provided if needed. Thank you for your assistance.

Ich habe Creative Cloud für meine Tochter (Student) bisher immer über 1 Jahres Prepaid gekauft. Im November war es wieder abgelaufen und ich habe im Mediamarkt abermals eine 1 Jahres-PrePaid Lizenz gekauft. Sie ist zur Aktivierung genau nach den Angaben vorgegangen und trotzdem sind mir jetzt 2 Monate als voller Abo Preis auf meine Kreditkarte belastet worden.  Ich habe das Abo jetzt gekündigt, finde aber keine Option, diese 1 Jahres-Lizenz zu aktivieren.  Wo bekommt man da zuverlässige Hilfe ?

Hallo, ich stelle fest, dass mein aktuelles FOTO-ABO mit monatlicher Zahlungsweise läuft, obwohl Sie dies in 2022 auf JÄHRLICHE Zahlung umgestellt hatten! Ich möchte auf KEINEN FALL (!!!) mein FOTO-ABO kündigen und ein anderen (teureres!) ABO abschließen! Ich möchte mein FOTO-ABO behalten und bitte Sie die Zahlungsweise wieder auf JÄHRLICHE ABRECHNUNG umzustellen! Gemäß der von ADOBE publizierten Methode und auch generell im Internet zu findenden Anleitungen funktioniert ein Umstellung leider nicht! Ich habe KEINE CHANCE das selber zu regeln! Ich habe Adobe mehrfach angeschrieben! KEINE REAKTION! UNVERSCHÄMTHEIT!!! Hat jemand einen Tipp, wie ich auf JÄHRLICHE Zahlungsweise umstellen kann?Hat jemand eine Mailadresse vom Adobe-Service, auf die auch tatsächlich eine Rückmeldung erfolgt? Vielen Dank im Voraus! Herzliche GrüßeGB 

I've been incorrectly been charged and I cannot get in touch with anyone regarding my situation. I don't have any subscriptions with Adobe and I'm not sure why I've been charged. PLEASE HELP!

너무 비싸서 구독 취소를 하려던 찰나에 자동 결제가 됐고 바로 플랜 취소를 했는데 수수료가 부과된다네요? 취소 수수료도 안 나오게 해주시고 기존 결제된 78,100원도 환불 부탁드립니다. 사용 하나도 안 하고 바로 구독 취소한 거예요 부탁드립니다 ㅠㅠ 7만원이 두번이나 나가는 건 좀 아닌 것 같아요 

Ich habe das schon mehrfach beschriebene Problem von Monats- auf Jahresabo umzustellen - Fehlermeldung: Dein Abo konnte leider nicht umgestellt werden. Versuche es noch einmal.Chat und Wiederholung helfen nicht weiter ...

Several days, I got a free trial to the AI Assistant for Acrobat subscription. I cancelled the trial in less than 24 hours later. Got the confirmation email to prove it, but Adobe is still asking me to update my payment information to start the monthly subscription. What should I do?  

카카오페이 결제를 진행했습니다. 카카오페이와 연결된 신용카드 결제까지 진행되었는데 결제를 처리할수없다는 메세지가 뜨고 앱을 사용할수없습니다 저는 지금 당장 프로그램을 써야해요   <personal info removed-kglad>

Was kostet adobe