Free Trial Charged Immediately — Request for Resolution Hello,
On August 8, 2025, I signed up for what was clearly labeled as a 7-day free trial of Adobe Acrobat Premium through the App Store. I clicked the “Free Trial” button, was directed to my Apple billing confirmation, and accepted. I was given instant access to the service.
However, the very next day (August 9), Apple attempted to charge my account $14.99 — well before the trial period should have ended on August 15. The payment failed only because I do not have an active payment method listed. I canceled the subscription on August 10, yet my account still shows access until September 8, as if I had paid for a full month.
This situation is misleading for the following reasons:
The subscription never displayed any “trial ends on…” date, which contradicts the free trial offer.
I was billed immediately instead of at the end of the trial.
I effectively did not receive any free trial, even though I accepted an offer that said I would.
I request t