Questions

hi everyone,i’m at my wits’ end and need real help from people who actually understand adobe acrobat sign, because adobe’s own support has just sent me in circles.the situationearlier today (around 5 pm et) i received an adobe acrobat sign agreementi opened it from the email sent to veronikadbecker@gmail.com and completed my signature without any errorsafter signing, the service said the document was “signed” and bounced me back to a login pagesince then i have not been able to see the agreement anywhere – not in the browser, not in the desktop trial i just activated, not in the iphone app, and not in assets.adobe.comno confirmation email with a pdf came through (yes, i checked spam)but to be clear – i do have the document downloaded. it exists. i signed it. i did not imagine this. adobe processed it. and now the system seems to pretend it never happened.what i have already triedlogged in with the exact same gmail address used to signreset the adobe id password, disabled google o-auth,

Our company uses E sign to send consent forms to patients. I understand everyone needs their own account, but I want the documents to be emailed from a shared email address and then return to the shared inbox, instead of their individual work ones. Is this possible?Thanks

Dear community, i have a serious problem with my (free) AdobeSign account. I'm not able to send documents for signment any more - I get following error after click on the "Send" button at the Web-FrontEnd of AdobeSign   In english:"The API user must have an account to use the group management methods."What is the problem here? A missing account? I should be able to request 5 signments per month with this free account? I also tried another browser - same error.Or should Adobe support administrate my account? Then please contact me for a private message with the account details...Thanks  Mario

I am experiencing an ongoing issue where confirmation emails from Adobe Sign (e.g., completed signature notifications) are not being delivered to my domain email. Steps I have taken to troubleshoot so far:SPF, DKIM, and DMARC are all properly configured on my DNS via Hostinger.MX Toolbox shows my DMARC record is published and valid.SPF record includes:v=spf1 include:spf.protection.outlook.com ~allDKIM for Microsoft 365 is enabled and valid under Exchange Admin Center.I have created a mail flow rule in Exchange Online to bypass spam filtering for all emails from adobesign.com, setting SCL to -1.Nothing is found in Microsoft Defender Quarantine, and message traces show no record of incoming messages from adobesign.com.I confirmed that adobesign@adobesign.com is added to my allow list and address book. I have attached the image that shows in the Adobe Signature activity where it clearly states that the email has been bo

We are using the Adobe Sign Enterprise plan for a few years. Since last week we have a problem when asking AdobeSign for a list of agreements (for a given nitiator) via API. Refreshing bearer token works as it did before: fine, we get it. After refreshing bearer in our application we call “GET ../agreements” and we used to receive list of Agreements. But since last week we suddenly started to receive for the same GET with same parameters:HTTP 403:Forbidden.}    "code": "PERMISSION_DENIED",    "message": "The API caller does not have the permission to execute this operation"}Do you have any idea / suggestion what to do to get it  working again?

Bonjour, j'utilise Adobe Sign pour envoyer des contrats. L'application s'affiche en françaia mais lorsque j'envoie des contrat le template est en anglais et donc mes clients reçoivent un courriel en angalis. Comment changer pour la mettre en français ?

Hi Richard.  Did you ever resolve this please?  I have a customer with exactly the same issue.

I sent a document out requesting two signatures plus mine.  I signed and so did one of the parties.  That is good enough.  How do I get Adobe Sign to file the document without the other signature?

현재 어도비 Pro 및 sign을 구독하여 사용중입니다.  동일한 프로그램을 사용중인데도 전자 서명을 요청하는 절차가 컴퓨터 마다 다릅니다.  PC 1 전자 서명 요청 화면  PC2 전자 서명 요청 화면  두 버전이 모두 유효한 것은 확인이 되었으나, PC2의 전자 서명 요청 화면을 사용하고 싶습니다.  설정등을 어떻게 변경해야 PC1을 PC2 처럼 변경할 수 있나요? 

So, I have a few users at our site who are recieving the attached. I have gone through a fair few posts on this in the last few weeks that have been posted here and Adobe seem to be quite useless with help regarding this and asking the basic things that have already been done and seem to be doing nothing about it? I got a user to log into an icognitio mode browser on my device under her account which has the adobe_pro license same as me. I logged into the web browser on my browser, I was able to E Sign a document perfecetly fine. I then tested in the icognito browser on the users account and it come up with the error E-signing services are temporarily unavailable. Please try again later. This also does not work on the users machine after a full reinstall and adobe clean. I also tried removing the license from the users account and re adding but no luck. This surley tells me that this is an issue adobe side, I am pretty stuck on where to go next with this one, has an

Hi there, I build an adobe sign template, with prefilled recipients. But whenever I try to use it,    It tells me something went wrong, and directs me to E-Sign tab  Can anyone please explain why this is happening?

Is there a way to disable the audit report (document history page) added to the file after signing?

I am trying to log in to acrobat sign on my iPad, however my account is a Sign in with Apple account, therefore I do not have an email address or password. The app itself however is asking for those credentials, any idea on how to still use the app?

For the last couple of weeks acrobat sign has been crashing on our tablets . When we use a template and send for signature the customer can fill this in from there emails ok however when we try to get in person to sign using our ipad & android tablets the app will allow you to fill in 1 box but crashes when you click the second box.  All apps are upto date , they have been unistalled and reinstalled numeours times .  Any help would be appreciated before I have to find an alternative peice of software.  

we are having an issue in the midst of allocating signatures on documents. In the middle we keep getting an Error something went wrong. This means we are having to start all over again. This has happened several times in the last week. Usually by the third attempt the documents go through ok. Is there a techinical issue?

How do I get new password to enter blue fire

Hi everyone,I'm using the Adobe Acrobat Sign API to create agreements programmatically.From what I understand in the documentation, it's required to predefine form fields (like signature fields) and place them on the PDF before sending the agreement.However, I would like to know:Is there any way to allow signers to choose themselves where they want to place their signature on the document?Ideally, they would receive the document and be able to click anywhere to place their signature without predefined signature fields.If this is not directly supported via the API, are there any recommended alternatives or workarounds to achieve a similar user experience?Thanks in advance!

When we have a document signed via our Adobe Sign, after signing it still says 'Copying content allowed'. Can this also be changed to 'Not allowed'? And where can we change this? 

I cannot use Request e-signatures, pls find attached file.

Hello!  I created a document for my staff to complete and sent it via adoble sign.  They each completed the document but I am unable to read the text they included in each line b/c it is condensed into 1 long of text and also will not print.  Is my only option to have them send me a word version of what they typed into the document?  Thanks for any suggestions. EMT 

Hello. I am hoping someone can help. I am a user of Adobe Sign within my company. Most esign requests I send to other company employees go through fine and can be signed. one or two addresses though don't get the email. It looks like they don't even get sent out of Adobe Sign. Or IT department say it is nothing to do with the recipient email settings, or the filters. I have tried eveything I can find on here to fix the issue. (Adding echosign and adobesign as trusted addresses, changing filters etc) but it just does not work. It has to be something wrong with Adobe Sign. Can anyone help please?

I have created a mandatory field for the first signer to enter a date (isdate = MM/DD/YY).{{  *date1_es_:signer1:isdate }}I would like to add three days to the date the first signer enters - a calculated date that is not editable and a read only field.I understand that I may need to use the dateAdd functiondateAdd(part, date, addition)Adds the specified number of parts (e.g. "d" for day, "m" for month, or "y" for year) to a date to calculate a future date. You may use numbers or field names.For example: dateAdd("m", "Jan 1, 2000", 3) would return a date of Apr 1, 2000. In this example, the formula adds 3 months to the date specified.Can anyone suggest a solution for the required field?I have mind block!Thank you kindlyHugh

I have a document that requires 3 signatures but each signor has a portion of the form that needs to be filled out. Once the first person has signed, it locks the document so no other fields can be entered. How can I change this? 

I have a document that was misplaced by the person supposed to sign.  How do I resend it to them to sign?

I recently changed the email address associated with my account but when I send PDFs/docs for e-signature the email that the signer recieves has the old email address not the updated one. How can I change this email template and get the new address on there?