Questions

Hello. I need to ensure that the signatory of a document does not receive the final signed copy via email. Could someone from your team please contact me to assist with this request? As per the solution: Account tab->Account settings->Global settings and uncheck "Attach signed pdf copy" and save. I confirm I DO NOT have this option under my account.Thank you for your time. 

Hello Team,I am looking for a way to edit the default mail content (Marked within a rectangular box in the attached screenshot) of adobe sign mails will be sent for signing agreements. Please let me know the steps to do this if it is feasible. Thank you in advance!!

Image is pretty self explanatory. Some fields loading flawlessly, others wildly incorrect. Form was working perfect less than four weeks ago. Support are unable to fix - rending the software useless.  Any help from community greatly appreciated. (legacy & new forms same issue)  Thank you in advance

I don’t see the option “Add Recipient Group” on Send tab and I dont have an option of "Send Settings" in Acccount Settng to enable recipient group. Please advise.    

Hi,I have placed a text tag in the pdf document that is sent for signature: {{Dte1_es_:signer1:date:font(name=Verdana,size=15)}} for the date field. When I open the agreement from the email, the font name and size appear exactly as specified. Once I download the document after the signing it is coming with a different font. Please find below. Why the font is different ?Please let me know a solution to fix this. Thanks,Sreejesh

Halo Can Someone Help me with error , E-signing I 've checked it via Online Web  and application , But none of them can work well , pliz PM me or DM me.    

I am using the Salesforce Adobe Sign Integration.  From what I have tested, text fields in  adobe sign word template will only display a max of 4,000 characters.  so in the instance i need for example 15,000 characters, I need to create several fields.  My requirement is for example to display fields only if populated and not to have a bunch of space or extra blank pages on a document if for example, one of the fields is not populated.  I have not found a way using field tags on the word doc so, if a field is not populated it does not take up space in the doc.  For instance, if there is very little or no text in the fields, the text output should all show on the same page vs if all fields are fully populated, they appear on different pages and the text output from different fields does not overwrite each other.  

User is getting an error when they try to send a document - they have a license, and they were able to send other documents, but 1 in particular is giving an error message: Unexpected character ('<' (code 60)): expected a valid value (number, String, array, object, 'true', 'false' or 'null') at input location [18,2] Any ideas? This is within Salesforce.

I am struggling with trying to use and re-use forms. We used to use a different program, and not have no choice but to use Adobe Pro, or adobe Sign.  Our situation: we used a template of a proprietary  form, we were able to fill it in, and re-use over and over for different clients. With Adobe, it tries to OCR the form, and we lose the integrity.I literally need to type on it. Nothing more.Is there a way to make templates to do this in Adobe? Please any help would be amazing.

Adobe sign 으로 전자 서명을 모두 완료한 문서는  자동으로 Adobe storage cloud에 저장이 되는것으로 알고있는데요  혹시 Adobe storage cloud에 저장되는 문서들을 마이크로소프트의 원드라이브와 연동시킬 수 있는 방법이 있나요? 전자 서명이 완료된 문서가 자동으로 원드라이브에 업로드되도록 할 수 있는 설정이 있는지 궁금합니다.   

Trying to figure out why the "Adobe Sign" feature in Microsoft Teams Approval app doesn't progress past completing signing in with my Adobe account.Authentication completes, but I'm left with a floating windows for Adobe Acrobat and nothing in the Teams Approval app is enabled to work with setting up documents for signing. Does this only work an explicity Adobe Sign subcription or can it work with Adobe Acrobat Pro or Creative Cloud licensed accounts? 

This is HORRIBLE.  Why don't you leave the classic? The  NEW is so complicated.  Updates should make things easier not more difficult!   HATE IT!

I was having a document sent for a signature. I had a problem receiving their signature returned on my end twice. I canceled the 1st document and sent a new one. 2nd attempt, when my client received the email, they opened and signed it. When I checked if it had been signed it didn't appear. I asked my client to send me a photo from their end. It did appear to be signed and returned. This was the first time I had this issue for a signature request.-I used form prep (using PC)-Added where they needed to sign-Their device (Phone)  Any idea what happened or if anyone else had this issue?

When I send contracts for signature, I create fields for e-signature, name, title (text field), and date. One of my signatories has had an issue with two contracts now where after she signs, the document doesn't allow her to add information to any other fields -- it closes out and acts like she's done. It's happened on contracts I sent out Friday and today. Does anyone know what might be causing that?

I sent a form out to be signed by 2 parties. The first person signed his portion. On Nov. 24 I received the standard email notification saying he'd signed and it had been sent to the other party to sign. I checked back today and the doc is nowhere to be found on Adobe Sign. I searched through the out for signature section, the cancelled/declined section, and the signed section -- it's nowhere. I've also searched using his email address and hers (signer 1 and 2). It's like it disappeared. I've used Adobe Sign many times and have never had this problem. How do I find that doc and get the signing done? How did this happen?

Hi, We want to be able to have a form filled out and signed minus the social security number. Then after it' s signed and we download it, we'd add the SSN. is there a way to do this?

I am trying to get my wife to e-sign a contract.   I sent it to her through acrobat sign and when she tries to open it she get's a file that "This document can't me modified".  What do i need to do?

Recently an employee at adobe suggested my company upgrade to a teams account. I use adobe sign daily sending out contracts for sales reps. Since the upgrade to a teams account I can no longer access documents on the app within my phone (tried deleting it and re installing). Made sure I was in the teams account not personal. Have also sent docs since the change that aren't there. I used this mainly to track if a customer viewed a doc, send reminders and replace a signer if I was given a bad email. I occasionally use it on the go to send the docs for signature. I find there is no other easy way with adobe sign to replace a signer. have been dealing with adobe and not gettting anywhere. 

Since the new AdobeSign interface came online, I can't download PDFs that have been sent for signature and have been returned. I get a message saying the PDF can't be downloaded. I checked security settings and can't find anything that would prevent my downloading. This was not a problem before the new interface. Help! 

I have a very important PDF that I need to get finished and sent to people, but it automatically put a protected password and I don't know how to get into it. Can anybody please help me?

Hello community,I created a recipient group  to spare me having to specify each person in the distribution when requesting initials. However, I am not getting the option to assign fields to each member within the group.  It seems that I can only assign a field to the entire group,  which defeats the purpose.   I have searched for solutions with no results. I would  appreciate any assistance.

What could be a reason that I can't sign a document. I sent agreement to a client. Client fill their information and signed agreement. Now I should fill few fields and sign it, but I just received it back as it would be finished and there isn't option for me to sign it. Everything was ok few days ago.

Hi, We are currently testing using Adobe Sign. When the document has been signed and filed. The email which is sent says.. "Test Document" Between "XXX Company", "Name of Signature 1" and "Signature 2" is Signed and Filed! Is it possible for it to instead say "Test Document" Between "XXX Company 1" and "XXX Company 2" is Signed and Filed! Is this possible or any ideas / solutions? Thank you in advance.

With the Company profile I am seeing this when trying to sign inWith the personal account I see this:Loggin into my Adobe account using MS SSO iI can see that I have both a private and a company profile with the same organization Logging in with my same E-Mail + password without using MS SSO I can see yet another Organization associated with the same mail address.Can you somehow clean up this? I have been unable to sign very relevant contracts for a while now and this really upsets my customers (and me). 

Sehr geehrte Damen & Herren Wie füge ich einem Dokument eine QES Signatur hinzu? bitte machen sie eine schritt für schritt anleitung ich besitze bereits eine digitale  handy signatur von A trust. Vielen Dank für deine Zeit