Questions

I have a number of text fields that are multi-line data entry with the text size set to auto. These have been working beautifully until recently. Now, instead of autosizing the text over multiple lines to fill the space reasonably, the text gets squooshed and shrunk to fit on a single line that is far too small to read. I've tried toggling various features off and back on. I even tried creating a new template today in case it was simply a glitch with using old templates. Still getting the same issue. Is there a way to fix this? I'm attaching screenshots from the authoring environment, signing environment, and completed agreement. For reference, the filler text I used for this sample is 102 words. 711 characters (including spaces).

Hello - I have a question on Bulk Send. I am using Send in Bulk for sending out to 100 recipients with a csv file that populates form fields in a template.  When the documents are signed, is there any way to add one of the document fields to the executed pdf file name (i.e., CompanyName in this example)?  At the moment with testing, I either click "Download Completed Agreements" which uses the Adobe ID as the name of each document in the zip file, or otherwise download individually which uses the identical template Agreement name for each file.  Thanks

Hello,We are the China subsidiary , a global user of Acrobat Sign.As shown in the attached screenshot, we have received a notification that Acrobat Sign will not be available in our region.Given that our parent company is an existing customer, , we need to know if there is an enterprise solution for our China-based team to use Acrobat Sign compliantly.Thank you for your guidance.Sincerely

So, using this help document https://helpx.adobe.com/au/document-cloud/help/create-template.html I've created a template in Document Cloud.We have a number of users in our organisation as part of the same team/group. I simply want to share this template to the group. There appears to be no way to share a template. All the help documentation around sharing templates appears to be related to a different environment (http://echosign.adobe.com/) which support has told me to use, however there is NO way to access this echosign URL as it redirects straight to acrobat.adobe.com.If you look at the image below you'll see that the "Share" tab on the right hand side is greyed out (circled in red). If I click on the file I want to share you can see that it is shared with Only Me"  How on earth do I share these templates to my team/group. Ive spent over 4 hours with support and nobody seems to be able to get it right.Cheers guysJ

Hello, I wanted to ask which plan is needed to use the Adobe Acrobat Sign API (for example, for using external integrations in HubSpot, Salesforce, and others)?I could not find a direct answer on the pricing page.Is the Acrobat Sign Enterprise service plan still required, or has something changed?    

I am on an Acrobat Pro Individual account. In the main Adobe site, its shows me option to switch between 2 profiles(personal & teams), but in Adobe Sign, only teams account is showing up, the individual account doesn't show up. Now, I want to connect Make.com to Adobe Sign, but it is not allowing the connection.  

even when trying to preview the document builder template getting below erroralso when trying to generate form from Adobe Generate form it is giving Document Builder- Invalid Job Id error 

Hi! We need some help linking Salesforce with Adobe Sign for Salesforce.We’ve been using the integration for years, but it recently got disconnected. When we follow the setup steps we found online and go to Launch Setup Wizard, we’re supposed to see two configuration steps.However, in Step 1, when we try to connect our Adobe account, we get redirected straight to the Adobe home page instead of moving on to Step 2, where we should be able to enable and connect the accounts.Has anyone experienced this issue or knows how to fix it?  

We are in the process of setting up Adobe Sign to integate with Dynamics 365 online. One of the ways we are attempting to use Adobe Sign is to initiate in-person signing.  The question that I have is, is it possible to initate an Adobe Sign agreeement if the receipient does not have an e-mail address? 

Hello,we are using Adobe Sign to sign purchasing contracts. Some people have to put their initials on the document and other people have to sign it with their signature.I tested it two weeks ago and had no problem with this constellation. Since a few days I got the following warning. If I click on "send", Adobe Sign add new signature block for every person who only should initial.Is there a solution for this constellation of signers? We don't want these signature blocks on the last page of the document. 

Hi,I am facing an issue with the attachment fields. When I design a web form and place the attachment fields, they appear clickable with a yellow background, as shown below. (here also Display Label I gave as 'Attachment 1')However, when I place the same attachment field in the adobe sign template, it doesn’t appear clickable and the yellow background is missing. Please refer to the screenshot below.I also noticed that if I don’t provide any value in the Text to display property, the attachment field appears correctly with the yellow background. In the screenshot below, I didn’t specify any value for the Text to display property of the first attachment, and it displays properly.  Could you please let me know is why it is not  looking clickable with yellow background if I provide the Text to display property value? Thanks,Sreejesh

Hi,I am calling this API to retrieve the uploaded documents for viewing directly in Adobe, but it returns the following error. I have already added the required scopes. Could someone please help me with this?{ "code": "MISSING_REQUIRED_PARAM", "message": "Valid view name is missing" }Curl:curl --location 'https://secure.na3.adobesign.com/api/rest/v6/transientDocuments/${transientDocId}/views' \ --header 'accept: application/json' \ --header 'Authorization: Bearer 3AAABLblqZhBDBX3b7dV_X-83VdteEAlNNO31k_44HgHLc67tv3ck' \ --header 'Content-Type: application/json' \ --header 'Cookie: JSESSIONID=813D69CA084F54D276AC29AB2232FF00.webapp-prod-b-2' \ --data '{ "name":"SIGNING_VIEW" }' ThanksShree

I'm in the process of digitizing a self-evaluation form that my students fill out each year during their undergraduate program. The form asks them to enter a number between 0 and 3 in several categories, and their total score is then associated with a rank (emerging, proficient, etc.). Since I am going through the process to make it a fillable PDF instead of a pen-and-paper form as it has been in past years, I'm wondering if a formula can be added so the numeric sum are automatically calculated (per year) as the students fill in the form (see a screenshot of the original form):Since this form is ultimately aligned with state licensure standards I can't make significant changes, but I am allowed to add some automation if I can figure out how. I did some exploring through tutorials but couldn't find anything that showed an elegant way to do this, although my search did indicate it is possible. Any Acrobat experts have an idea of how to implement this?

Hi All, I  have created a very simple workflow with some templates thatuser will have to fill up.After selecting the workflow , Adoby is asking me to re-select one by one the templates to send.Screenshot attached. Is there any option I should select for having the templates pert of the workflow automatically uploaded? Thanks 

It is such a waste of time to double-click on every single box and assign them to a form filler.  I have documents with pages of unassigned fields that I have to assign individually.  The new version included an option to drag and assign all selected fields at once.     Now that the new version is gone, is there a plan to bring the multi-assign feature back? 

Hi, I am facing an issue with attachment fields. When I design a web form and place the attachment fields, they appear clickable with a yellow background, as shown below.However, when I place the same attachment field in the adobe sign template, it doesn’t appear clickable and the yellow background is missing. Please refer to the screenshot below.Could you please let me know why the same field looks different in both places? Is there any way to make it display with the yellow background as well? Thanks,Sreejesh 

Hi,I'm working on v23.6 and since I've upgraded Adobe has been auto detecting fields on my forms and I can't seem to stop this from happening.  I mainly use for Adobe Sign and on the old version I used to click the box and Adobe would automatically fill it with a signature box.  As you can see from the pic, this isnt happening now. I saw another post advising Preferences, Forms, and toggling the Auto detect form fields but his hasn't worked. Any suggestions?

I am trying to create a developer account on adobe sign API. I have filled in the form on the page https://www.adobe.com/acrobat/business/developer-form.html but 5 minutes later I received letter like this.I use my work email for register dveloper account.May be I'am doing something wrong? Could you help me please ?

Hello, I have a webform that receives many submissions daily, and I am looking for a way to automatically name (or rename) completed files using the data entered in a particular field. Manually renaming these files has become quite a task. Due to the completed documents being Adobe signature certified, I am not able to use Adobe Acrobat scripts to rename the file.I would like the files to be renamed in the format "[employee ID]_Release," where the employee ID is one of the fields. Is there a way to do this automatically in Adobe, or is it only possible with other apps/software? I've been looking into Microsoft's Power Automate to automatically add completed forms to a Teams channel. There is a way to rename the file in this step, but I'm having trouble extracting the "employee ID" field. The "parse CSV" steps seem to require an API, which I do not have access to. I appreciate any help or guidance on this topic.

I have created various templates to send to clients. Some clients only get one, but many get various combinations of the same templates. A few of the templates contain CONDITIONS. As an example, if you add verbiage into a different designated field, then it will SHOW the field for the borrower to add the pertinent information. (IE: SHOW this field when ANY of the following condition(s) is true. FIELD NAME (Creditor 1, Name I created) is ≠ , then the next box is left blank)) When I send out just one template by itself, it works as it should. However, if I send multiple templates together, then I get this error, "Field names have been updated to avoid conflicts across multiple templates." When this happens I notice that the field names are changed and the condition does not work correctly. Furthermore, I have changed the standard field names in the original templates so that they would not conflict with each other, but this does not seem to fix it. I am cert

Hello,  When creating a resuable template for Adobe Sign I am able to upload the specified document, but when I click on the "Preview & Add Fields" button, the page reloads to an empty blank page.  I have close down the system and reopened it, but nothing seems to help make it work and this same issue recurs each time.

I typed an e-signature request e-mail incorrectly. Now every time I begin to enter the e-mail, the incorrect one keeps popping up. Is there a way to delete that stored information so that only the correct one pops up?

Hello Adobe Support Team and Community,I am facing an issue when using Adobe Sign on a mobile browser. When I try to accept the Terms of Use, the "Agree" or "Accept" button does not appear, which prevents me from completing the process. Details:Problem: The "Agree" button for the Terms and Conditions is not visible.Environment: Mobile web browser (tested on both Chrome and Safari).Troubleshooting Steps: I have tried opening the link on several different mobile devices (both iPhone and Android), and the same issue occurs every time.Workaround: The only workaround I found is to enable "Desktop site view" in the mobile browser. When I do this, the button appears correctly, and I can proceed.Is this a known issue? Is there a permanent fix for the mobile interface?Thank you for your help.

Hi, I also accountered the same problem. Can you please check my account ? 

Hello, I want to send documents that require 2 parties to sign - how do i send them the document without them seeing each others email addresses? I wish to keep them seperate. I have tried sending document to one party and then saving to forward on to the next but that doesnt work either. Thanks