Questions

I am using Adobe Acrobat Sign for salesforce. I am trying to get below expression to work for template but it doesnt {% conditional-section expr($count(`SBQQ__Quote__c`.`SBQQ__LineItems__r`[$contains(`SBQQ__ProductCode__c`, "Top Up")]) > 0 ) %}/////////lorem ipsum dolor…//////{% end-section %} what I am trying to do here is check if a CPQ quote has top up lines, if yes display a section.The above expression fails to get the count of top up lines. I have ensured SBQQ__ProductCode__c field is tagged in document tagging section. Please let me know what I am doing wrong here or if this is a bug Thanks

I’m having this issue now and I’ve done nothing different from yesterday when it worked perfectly fine.  I’ve restarted my computer, tried re-saving the file a different way and have tried a couple different files.    I have the latest version of adobe and I tried switching back to the old version, nothing is working.

We have several situations where we will allow a number of people to sign off a document where we only require one of them to do this before it it considered completed. I found an article from 2023 and the training shows you can add a group email however none of these appear in my e-sign for Adobe Enterprise.I’ve also tried classic mode but we still do not see the options Anyone know how you can send to say 3 people but any one of them can sign (that is only one needs to).

I am using bulk send but do not recieve emails to confirm when recipients have signed their agreement. When i use the single send option everything works fine so its not being blocked by a filter.  I have been into the settings and made sure that notifcationas are on but there doesnt seem to be a seperate setting for bulk sends. A bit of research suggested there is a background setting that adobe can adjust  to change the Send in Bulk Notification Roll-up" property to "Unlimited.

I only have a signature field placed in my document, but when I uncheck “Required,” Acrobat Sign inserts this extra signature section at the bottom of the page.How can I stop Acrobat Sign from automatically adding this bottom signature block? Is there a setting or workflow that controls this behavior?

Beginning last Thursday (May 14th, 2026), prefilled form field data began to drop from our packages. Prefilled data will disappear after sending for signatures.  Prefilled data will disappear entirely from saved drafts. During singing, some signers also report their signatures as not displaying, but the audit paper documents them as having completed signature. The only workaround I’ve found is to hit save progress every 1-2 mins, and then immediately send your document for signature. Even then, some signers report back that their signatures don’t populate. Any document we save in draft status gets completely erased. Has anyone else been experiencing this issue? It’s incredibly frustrating to lose 30-45 mins worth for pre-filling effort. 

Hello, I would like to access the e-sign feature, but I’m receiving the following message: “Please contact your admin to access this feature.” As part of my company, I should normally have access to all tools, so I would appreciate your assistance in resolving this issue. Thank you in advance.

Hi,We are using an AATL Doc signing certificate to sign documents and that works as expected for everyone within the company except one user. When opening his signed document, the validation fails. If someone send this user a signed PDF that leverages AATL, it fails and shows UNKNOWN. However, if this user runs Adobe Acrobat reader first and uses "Run as Admin" context, then the validation succeeds for his signed document and other docs signed by someone else.Has anyone seen this issue?__PRESENT

Date of signing field seems to have no controls other than format of the date itself. It does not autosize and is truncated on signed document. 

I’m trying to set up a contract to sign and send to a recipient for signing. When I click on ‘Request e-signatures’ in the bottom left of the screen nothing happens. I have ‘Acrobat Sign’ as part of my package.Can anyone advise please?

Working as an MSP for a school and we are using the Adobe Admin Center to manage users and basic access. A user requested the “Send in Bulk” option be enabled for Adobe Sign; however, when we try to modify settings related to that, it is either unavailable or we do not have sufficient privileges and are met with a blank page. What is going on here?

I'm trying to add a calculated value to an Adobe Sign template. Instructions aren't helpful as it seems they were last updated in 2023 and screenshots don't reflect the options I currently see. Who can offer an example of a simple calculated value? I have two fields with specific field names. I just want to SUM(liq dam + service).

Hi! Looking to see if this is a temporary issue. I gather hundreds of signed documents by using this function and now I no longer have access to the signed document as they are sent out by individual abobe licenses on my team. They are supposed to save automatically for me to pull out of our Sharepoint group but per the pop-up that is not available “right now”. 

The send in bulk feature is very useful when sending the same information to multiple people. Over the past several months however, prefilled information is legible when sent and when received by the signer and then illegible when the document is completed by the signer. Some of the information is jumbled, as though someone tried to type the information again, but the signer didn’t have access to the fields. I have attached a couple of images for reference.

I would like to change the email destination for esigned documents.  I changed my primary email address in my profile.  The esigned documents are still sent to the old email address.How do I change the email destination to which my esigned documents are sent?I followed the support directions.  No joy.Thank you. 

Hello,Keep getting this message when trying to use the E-sign feature. Using the web-based version. Was able to use it previously with no issues. E-signing services are temporarily unavailable. Please try again later.

I am trying to sign a PDF on my MA -- it lets me fill out the spaces with text, but has a text box where I am to put the signature, and I cannot sign.

Hello, we have been experiencing intermittent failure of the “Date of Signing” auto-populate since the most recent update.  This is not method-dependent or order-dependent (as far as I can tell), but it is consistent with a race condition introduced by the new signature appearance audit logging feature.  The “E-signature” always populates; however, the “Date of Signing” block is intermittently populated for some signers.  This results in a signed document missing the “Date of Signing” block for multiple members or sometimes just one.  The method of our execution has not changed, but since the update the results have.  Any workarounds or help would be greatly appreciated.

I’m trying to use the Adobe Acrobat Sign integration with Google Drive. However, when I open a document from Google Drive in Adobe Acrobat on the web, press Request E-signatures, and add my own email as recipient I get a popup with the error “Invalid authentication method for recipient “. However, other recipients work.The Google Drive integration works great when it works but is very unstable in general. Another problem I have is that sometimes the signed pdf is placed in the drive folder of the original document as expected but sometimes it ends up in my Google Drive root folder.

Hi,   Is there a way to set the default date format in Adobe sign so I don't have to edit the field and change it everytime I add a date field? Cheers,   J  

I sent out a Bulk Send with 60+ agreements, and included one signer and two CC's. The signers are all unique; the first CC is the same on all agreements, and the second CC is unique. The people CC'd are unable to view the documents, and do not have access even after requesting a verification code. They are also not receiving notifications that the agreements were signed. How can I make sure that all CC'd recipients have access to the form, and that they are notified when the agreement is signed? Can anything be done so that they can access these forms and receive notifications after the fact?

I have been using Adobe esign for ages however last week i went to send mutliple documents..all went well until i came to the eisign page, it allows you one box which says text but you cant change the field.So i have one box that says text, cant change it to signature and cant add any other boxes for name and date ????

Does in an Adobe Sign Agreement, if i have same signature tag placeholders multiple adding signature at place will auto update signature in other placeholders?［Moved to Adobe Acrobat Sign by a moderator］

Is it possible to connect QA workday to the Adobe Sign Sandbox? I have received conflicting infomation about the integration

Please help me I'm trying to sign up for Adobe E-Sign. after putting my ID and password I just got the following message: "Please accept the Adobe Acrobat Sign invitation previously emailed to you. If you have questions, contact your account administrator."Please let me know for the administrator how to send the Adobe Acrobat Sign invitation again. Thanks in advance!