Questions

Hello,We are using Adobe Acrobat Sign (Enterprise) and I am an Account Admin.However, under Admin → Account Settings, I cannot see Sending Settings at all, and therefore I also cannot find or control the option “Lock document after signing.” The entire Sending Settings section appears to be missing. What we are trying to achieve is a workflow where:An internal signer signs firstThe document can then be forwarded to an external counterparty for signatureWithout the PDF being locked after the first signatureMy questions:1. Does the absence of Sending Settings mean that “Lock document after signing” is enforced at tenant level in our Enterprise account?2. If yes, is this enforcement configurable by Adobe Support (globally or per group), or is it a hard, non-changeable policy?3. Is there any way to allow forwarding a document for additional signatures after an initial internal signature, without breaking the audit trail?We want to confirm whether this is a product limitation / en

How to clear the cache that Adobe Fill & Sign uses to associate data to e-mail addresses. When i enter an e-mail adddress to send an agreement to adobe attaches information to the document automatically as in the screen shot I attached. How do I clear that data. And can I prevent Adobe from doing that as the individual associated with our agencies often change. The e-mails are not personal e-mails but company e-mails.  

Hi all,  I am new to Adobe Sign and trying to figure out if it's possible to have each one of my recipients for a web form see a custom list in a dropdown list. For simplicity, assume I have two fields, one text field (Vendor Name) and another dropdown field (Contract #). We do not want vendors to see each other's names or contracts, so my plan was to create a custom url for each vendor with 'Vendor Name' prefilled for each recipient and read only using the instructions I found here (https://helpx.adobe.com/sign/adv-user/web-form/url-parameters.html). Based on the vendor name, I would like the 'Contract #' dropdown field to only show the contracts that belong to that vendor.  Any help would be greatly appreciated!   [Moved by moderator from the Using the Community forum]

I took the option of download, complete, scan, upload with Adobe Acrobat Sign. It is for an expensive contract. There are 26 pages. The Adobe Acrobat Sign service hates the end user: 1) it looks like there is a file size limit of 10MB. If the uploaded file exceeds that, there is no error, but the upload does not happen.2) Try compressing the PDF and sometimes the uploads fail with "Some miscellaneous error has occurred" and sometimes with "Upload Error: an error has occurred". This is great. I've tried scanning the doc with three different scanners (Brother, Canon, and Google Drive Document Scan). I looked into the Adobe Scan app, but that wants a subscription to scan more than 5 pages and I know from experience it is very hard to cancel an Adobe subscription (hundreds wasted on kids Adobe Create Cloud).I've tried uploading with three different browsers (Chrome, Firefox, Safari). I've tried uploading in In-Cognito mode. I've tried different scanning formats (OCR, 15

Hi everyone, I am trying to make an electroninc signing solution for flutter (as there are not many options available and I want to avoid API with third parties), that sign documents  in PAdES LTA quality.While the DSS validator (https://ec.europa.eu/digital-building-blocks/DSS/webapp-demo/validation) and others say my documents signatures are valid (appart of the fact my certificate is DEMO), Adobe Reader keeps complaining about Byte range being invalid. (It also asks me if I want to save changes to the document when I am closing even without me making any changes at all - just checking it - and then errors out with 26 when I press yes).I have checked the offsets and they seem to correctly point at the < and >+1 of the objects contents and the hashes seem to match.That makes me think maybe Acrobat Reader is correcting some mistake I have made in the pdf and then revalidating with a new byte range?Could someone point me in the right direction please?Many thanks

I tried for the first E-Sign and sent a document to coluge who don't have adobe pro license. So he got an email and tried to sign by drawing, the draw didn't work, we tried to sign using his smartphone, he didn't get the sms and me either (i also tried my number).Tried to install Adobe Acrobat Reader on his pc and it didnt help.  

Hello, I'm recieving this "Missing Signature Fields" error when preparing a document for e-signature. The issue arrises when I request only an Initials field (as some of my documentation requires), but not when a full signature field is requested.  I do not want to add an additional signature block to an additional page when it is not necesary for my purposes, I only want to request a single inital field on the document - however this doesn't seem like an option.  Am I missing an option? Is this an oversight? Any help would be appreciated.  Thanks!

Hi,When I send a document to be signed to myself, I do not receive the email notification. However, when I send the same document to a colleague, the notification is received correctly. This indicates that the company email server is not blocking the message.I also tested changing my email address and sending the document to myself, and in that case the notification is delivered successfully.Based on this behavior, I suspect there may be a setting that prevents email notifications from being sent when the sender is part of the same group and sends the document to themselves. We have a group within the account that includes all employees.I have checked all notification settings within my account, but the issue persists. I can see the document in my Adobe account, but I do not receive the email notification containing the signing link.Regards,

I regularly request signatures on fillable court forms, which I complete first and then share for signature. If I send the form for e-signature, Acrobat will enter me into a completely different Sign GUI which proceeds to assign all the form fields to 'Anyone.' Naturally, I do not want the client to modify any part of the form, so I have to flatten the form by printing to PDF to remove the form fields before using Acrobat Sign.Is there a way to disable this "bad" GUI for forms shared for e-signature? Good GUI:christianc90263590_0-1766173986159.png Bad GUI:christianc90263590_1-1766174032286.png  

Hello,I’m preparing acknowledgment forms where the list of users can change.For each batch, the forms should go to all users for signature first, and then to their director at the end.It’s not feasible for the director to sign each individual form one-by-one.Is there a way to map a table input and automatically create, route for signature, and send?Let me know an idea how to make use of Adobe forms and eSign.

Hello everyone, I can't find the option to enable reports for my users. My org purchased an Adobe for Enterprise license specifically for this feature, and I don't see any way to activate it. The Admin Console administrator assigned me as the Adobe Sign Admin, and the feature still isn't appearing. I'm following Adobe's instructions exactly (https://helpx.adobe.com/sign/using/reports/grant-user-access.html), and I'm still missing options, even as an administrator. Within the Admin tab, I've already clicked on Users, I've clicked on the username, and I only see one option: "Edit User Data." Has anyone else encountered this issue? Thank you in advance for your help. I've attached supporting images. Fyi I already tried to do this using the Admin´s Console account and we still cant see this feature.       

Anyone else having trouble sending an e-sign doc? I keep getting an error. I tried on the desktop app also and it said it couldn't connect to the server, but the status page shows all green of course. 

Hola a todos, no encuentro la opción para habilitar los informes/reportes a mis usuarios. Se adquirió la licencia de Adobe para empresas justo para esta función y no veo ninguna manera de activarla. El administrador de Admin Console me asignó a mi como Admin de Adobe Sign y sigue sin aparecer la función. Estoy siguiendo al pie de la letra el instructivo por parte de Adobe y me siguen faltando opciones, aún siendo administrador. Dentro de la sección de administrador, ya hice clic en usuarios, ya hice clic en el nombre del usuario y solo me aparace 1 opción para configurar "Editar Datos Usuarios". Alguién más ha lidiado con esto?  De antemano agradezco su apoyo, adjunto imagenes de soporte.    

Hi,I have a text field in a template document where a user can enter up to 2000 characters, but only 585 characters are visible on the screen at a time. The remaining content can be viewed only by scrolling within the text field.My question is: When printing this signed document, is it possible to print the entire content (including the text that is only visible via scrolling), and not just the portion currently visible on the screen? Thanks,Sreejesh

We are looking to create a consent form where the authorizing party will sign, and then a witness signs. This process would be completed on an iPad in person without sending to an email for signature request. The only email we want is the final document going back to our office. Is this possible? I seem to be getting stuck at having to enter email addresses. Ideally I would author the form, then a different staff member would prefill some info on the iPad out in the field, pass it off to the signee, then sign it themself as witness. The resulting form instance would be sent digitally to our office mailbox. No entering email addresses for people who don't have them.

Someone sent me a document for signature that they say is no longer 'In Progress' on their end, and when I go to hide the agreement, I receive an error message saying "The Agreement ID specified is invalid." Is there a way for me to hide this agreement so it's not sitting in my 'Waiting for You' folder? Thank you in advance for any help anyone can offer on this!  

It appears something has changed with the date format in the signature block of Adobe Sign. The format we would always see after a document was signed would be e.g. Dec 4, 2025. Now it's showing up 4/12/25. We figured out a workaround on how to manually change the date format but we are working with a high volume of documents that require signatures and was wondering if there is a change that can happen at the admin level so it automatically defaults to e.g. - Dec 4, 2025.

Hi, I have changed my adobe account emailadress now I can't login to adobe sign."We have encountered an issue due to possible Adobe Id change. Please contact your IT administrator or Adobe support."Unfortunately I cannot contact the adobe sign support because first I have to login to adobe sign... 

Hi everyone, We're excited to announce a new Adobe Community experience is coming this January. A little bit about the update:The new experience will be simpler to navigate, make it easier to connect with other creatives and Adobe experts, and will give you clearer ways to share feature ideas, enhancement requests, and bug reports—with greater visibility into their status with our product teams. In the meantime: Adobe Community will remain active. Keep using it as usual—there will be no interruption in access. In fact, you’ll notice even more Adobe Experts on deck to provide faster responses before, during, and after the update. No existing content will be lost in the update. Every single post, reply, solution, feature request, and bug report you’ve made will be transferred to the new experience. You won't need to recreate anything. Existing content will reappear in two phases. When we launch the new community, all posts created on or before November 16 will be there from day one. Aft

After saving the documents correctly (3), whilst previewing and populating the necessary boxes for signature, the look of the document changes, not saving the original look/formatting,e.g. smaller print, squeezing text into fields,etc. Can this be overcome/edited before pressing send? I am now reluctant to send what now looks quite sloppy. Any thoughts on a fix??

I'm getting this error while sending doc for signature from salesforce!

Hi,  Our company has old email addresses from employees who are no longer working with us. All the access to their emails have been disabled, but recipients from the e-signature on their Acrobat Sign account are still getting the signature reminder. My questions are: 1. How long does the e-signature notification last?2. How can we turn off the notification from those inactive accounts/emails that we don't have access to?3. Is there a way we can deactivate their account without contacting Adobe support? Note: I've tried contacting Adobe support on this, but they're not much of a help. 

I have bouth Acrobat Pro -  I want to send PDF template to a person A who must complete section 1 and section 2 and sign section 2. If they don't want to delegate anyone, they checkbox in section 1 and submit the form back to me. If they want to delegate someone, they checkbox in section 2, complete section 3 and send it to the delegate who has to sign section 3 and send it back to the grant leader who then submit the complete form to me. Is this possible to do in Acrobat Pro?

I get E-signing services are temporarily unavailable. Please try again later. what is going wrong? Servers are up.