Questions

On my work PC i have Acrobat Reader DC and Acrobat DC. i have been working on a form that can be completed using my laptop. In this form i require my client to sign pages using a pen as i need an actauly signature the same as their ID such as drivers licenceIn each of Reader and DC i appeared to have added my signature in testing the form. I also have added initials for each one. How can i delete the stored or saved ones so that a client can add their own. Many thanksLuke

How to create an email address book on adobe sign?Does anyone know how to save the e-mail address book contacts on abobe sign?

I use Adobe Sign to send PDF documents to reviewers for signoff prior to release. Recently, the reviewers cannot decline a document. In the past, the reviewer navigated to the Option menu, chose Decline, entered the reason, and then clicked the Decline button. Currently, when a reviewer clicks the Decline button nothing happens, Decline box slightly enlarges, but nothing else happens, plus the Cancel button stays grayed-out. Any help is appreciated.   You need to ask program questions in the forum for the program you are usingTo ask in the forum for your program please start at https://community.adobe.com/Moving from Using the Community (which is about the forums) to the correct forum... Mod

I have this pdf document (attached) that I am trying to send our for signature in the browser, but after uploading and adding recipients, I go to the ‘Preview & add fields' page and the whole document is bank except for the footer (see screenshots). This pdf document opens just fine in Abode Acrobat on my computer. It seems like Adobe Sign is not handling the document properly.Please let me know if there is a solution to this issue.

I have tried testing the SAML settings but cannot log into the account. When I enter the email, the site redirects to the Microsoft login page and shows the following error: “Sorry, but we’re having trouble signing you in.AADSTS76022: Cannot verify the signature of the received authentication request since there is no certificate configured for verification in the application.”

HiI was wondering if I could set up a document for signature but schedule the send for later (or save to send later)?Thanks

Hi, I am hoping someone may be able to help. I have sent several documents out for e-signature- (Adobe Acrobat)- yet nothing is showing under my agreements section- nothing drafted/ completed or in progress- yet I know some of the items have been completed as I have had emails back. I have tried logging out and in again but no change. There have been several documents sent out for signature using Adobe Acrobat. Not certain why this is happening. If anyone is able to assist- Thank you!

I have a document out for signatures but the documents are not showing in the inbox for users to sign and they are not receiving the auto generated email reminders.       

Issue:Not sure if this is something that has to be done within Adobe Reader DC/Standard/Pro either bit version but I was recently able to sign e-signature request sent to me via email and after signing it would show me date and time under my signature even before I hit click to sign to complete the request.Troubleshooting Done:I reinstalled adobe standard 64 bit as it's the only one we have with a license in our company and recreated my e-sign signature but when testing still having the same issue.Seems the behaviour doesn't change if we are 'reviewing/signing' within most up to date as of this posting google chrome or microsoft edge web browsersNow of course we can add a date stamp via the more items options before sending out a pdf requesting e-signatures if we need to sign it before sending but we have to do it each time. And it only applies to the senders own signature, not the potential signees after they sign.History:Odd that it was working fine just a few days ago. Reinstall of

"I have a problem in Adobe Acrobat: whenever I try to request electronic signatures, I keep getting the error 'authentication failed', even though I am logged in, I do have an Adobe Acrobat Pro and Acrobat Sign license." 

The Acrobat Sign account for xxx@xxx is associated with a different profile. Switch to your DEL-BlackZone profile. its parmanent in del-blackzone profile. anyhow not to go others profile how to solve. i need to switch but not to go in ms teams adobe sign in.

I have a number of text fields that are multi-line data entry with the text size set to auto. These have been working beautifully until recently. Now, instead of autosizing the text over multiple lines to fill the space reasonably, the text gets squooshed and shrunk to fit on a single line that is far too small to read. I've tried toggling various features off and back on. I even tried creating a new template today in case it was simply a glitch with using old templates. Still getting the same issue. Is there a way to fix this? I'm attaching screenshots from the authoring environment, signing environment, and completed agreement. For reference, the filler text I used for this sample is 102 words. 711 characters (including spaces).

Hello - I have a question on Bulk Send. I am using Send in Bulk for sending out to 100 recipients with a csv file that populates form fields in a template.  When the documents are signed, is there any way to add one of the document fields to the executed pdf file name (i.e., CompanyName in this example)?  At the moment with testing, I either click "Download Completed Agreements" which uses the Adobe ID as the name of each document in the zip file, or otherwise download individually which uses the identical template Agreement name for each file.  Thanks

Hello,We are the China subsidiary , a global user of Acrobat Sign.As shown in the attached screenshot, we have received a notification that Acrobat Sign will not be available in our region.Given that our parent company is an existing customer, , we need to know if there is an enterprise solution for our China-based team to use Acrobat Sign compliantly.Thank you for your guidance.Sincerely

So, using this help document https://helpx.adobe.com/au/document-cloud/help/create-template.html I've created a template in Document Cloud.We have a number of users in our organisation as part of the same team/group. I simply want to share this template to the group. There appears to be no way to share a template. All the help documentation around sharing templates appears to be related to a different environment (http://echosign.adobe.com/) which support has told me to use, however there is NO way to access this echosign URL as it redirects straight to acrobat.adobe.com.If you look at the image below you'll see that the "Share" tab on the right hand side is greyed out (circled in red). If I click on the file I want to share you can see that it is shared with Only Me"  How on earth do I share these templates to my team/group. Ive spent over 4 hours with support and nobody seems to be able to get it right.Cheers guysJ

Hello, I wanted to ask which plan is needed to use the Adobe Acrobat Sign API (for example, for using external integrations in HubSpot, Salesforce, and others)?I could not find a direct answer on the pricing page.Is the Acrobat Sign Enterprise service plan still required, or has something changed?    

I am on an Acrobat Pro Individual account. In the main Adobe site, its shows me option to switch between 2 profiles(personal & teams), but in Adobe Sign, only teams account is showing up, the individual account doesn't show up. Now, I want to connect Make.com to Adobe Sign, but it is not allowing the connection.  

even when trying to preview the document builder template getting below erroralso when trying to generate form from Adobe Generate form it is giving Document Builder- Invalid Job Id error 

Hi! We need some help linking Salesforce with Adobe Sign for Salesforce.We’ve been using the integration for years, but it recently got disconnected. When we follow the setup steps we found online and go to Launch Setup Wizard, we’re supposed to see two configuration steps.However, in Step 1, when we try to connect our Adobe account, we get redirected straight to the Adobe home page instead of moving on to Step 2, where we should be able to enable and connect the accounts.Has anyone experienced this issue or knows how to fix it?  

We are in the process of setting up Adobe Sign to integate with Dynamics 365 online. One of the ways we are attempting to use Adobe Sign is to initiate in-person signing.  The question that I have is, is it possible to initate an Adobe Sign agreeement if the receipient does not have an e-mail address? 

Hello,we are using Adobe Sign to sign purchasing contracts. Some people have to put their initials on the document and other people have to sign it with their signature.I tested it two weeks ago and had no problem with this constellation. Since a few days I got the following warning. If I click on "send", Adobe Sign add new signature block for every person who only should initial.Is there a solution for this constellation of signers? We don't want these signature blocks on the last page of the document. 

Hi,I am facing an issue with the attachment fields. When I design a web form and place the attachment fields, they appear clickable with a yellow background, as shown below. (here also Display Label I gave as 'Attachment 1')However, when I place the same attachment field in the adobe sign template, it doesn’t appear clickable and the yellow background is missing. Please refer to the screenshot below.I also noticed that if I don’t provide any value in the Text to display property, the attachment field appears correctly with the yellow background. In the screenshot below, I didn’t specify any value for the Text to display property of the first attachment, and it displays properly.  Could you please let me know is why it is not  looking clickable with yellow background if I provide the Text to display property value? Thanks,Sreejesh

Hi,I am calling this API to retrieve the uploaded documents for viewing directly in Adobe, but it returns the following error. I have already added the required scopes. Could someone please help me with this?{ "code": "MISSING_REQUIRED_PARAM", "message": "Valid view name is missing" }Curl:curl --location 'https://secure.na3.adobesign.com/api/rest/v6/transientDocuments/${transientDocId}/views' \ --header 'accept: application/json' \ --header 'Authorization: Bearer 3AAABLblqZhBDBX3b7dV_X-83VdteEAlNNO31k_44HgHLc67tv3ck' \ --header 'Content-Type: application/json' \ --header 'Cookie: JSESSIONID=813D69CA084F54D276AC29AB2232FF00.webapp-prod-b-2' \ --data '{ "name":"SIGNING_VIEW" }' ThanksShree

I'm in the process of digitizing a self-evaluation form that my students fill out each year during their undergraduate program. The form asks them to enter a number between 0 and 3 in several categories, and their total score is then associated with a rank (emerging, proficient, etc.). Since I am going through the process to make it a fillable PDF instead of a pen-and-paper form as it has been in past years, I'm wondering if a formula can be added so the numeric sum are automatically calculated (per year) as the students fill in the form (see a screenshot of the original form):Since this form is ultimately aligned with state licensure standards I can't make significant changes, but I am allowed to add some automation if I can figure out how. I did some exploring through tutorials but couldn't find anything that showed an elegant way to do this, although my search did indicate it is possible. Any Acrobat experts have an idea of how to implement this?

Hi All, I  have created a very simple workflow with some templates thatuser will have to fill up.After selecting the workflow , Adoby is asking me to re-select one by one the templates to send.Screenshot attached. Is there any option I should select for having the templates pert of the workflow automatically uploaded? Thanks