Questions

I need to remove the plan, also I need to remove my card from payment.Why you didn't allow your users to remove the credit card if the payment failed! I don't need to update it. I need to remove the credit card and remove the plan itself, and you don't allow it.Always I'm asked to update the plan without any other action for deleting!!!!!!!!!!!!!!!!!!  

I recently purchased a monthly subscription that turned out to be an annual subscription, probably due to my oversight or due to Adobe's complex and confusing purchasing or plan-changing process. The specific plan I purchased is the Photography plan (20 GB), bought on May 4th, 2023. Since my intention was to purchase a monthly plan that allows me to use Photoshop, I bought this one, which seemed reasonably priced at only 12 euros instead of 24 euros for the base plan.After the month passed and I finished the project I was working on, I tried to cancel the plan in the last few days so that the automatic payment for Photoshop wouldn't deduct any more money from my account. It was then that I noticed Adobe was asking me to pay an early termination fee, which I didn't understand the reason for. I thought I had to wait until the end of the subscription, so I waited until today, the 4th, thus losing another 12 euros.Today, I also attempted to cancel but without success because it still asked

Tuve un incoveniente de cobro a mi tarjeta, me cobraron una suscripción cuando yo solo utilice la prueba gratuita, ahora que quiero cancelar la suscripción me quieren cobrar 99.98 dolares, lo veo injusto, qué puedo hacer?

Hello, I have a problem with my payment. My payment was deducted from my account when I had no active plans, nor did they show up as active on my profile. Can I request a refund please? Thank you for your reply

Ao solicitar o cancelamento da minha assinatura da Adobe, recebi uma oferta de alguns meses gratuitos como incentivo para permanecer. Aceitei a oferta, mas, para minha surpresa, as cobranças continuaram sendo feitas no meu cartão de crédito todos os meses. Como isso é possível? Isso é um erro ou uma prática abusiva?

Un usuario de adobe creo una cuenta de adobe ahora me está robando toda mi información x medio de las app de mi telefono. Alguien me puede orientar  

Hi Everyone,   I accidentally bought an adobe illustrator and photoshop license -($45.18) thinking it was the actual illustrator and photoshop, how do I refund it? I went to manage subscriptions and looked at videos and everything but it looks like a different process than the 'normal packages'.  I also cant find any helpline or any way to answer my question, so please let me know! I bought the package today and want to reach out ASAP so that they don't say I've had the subscription for a while.   Thank you, everyone, Mahmoud K  

Hola quiero compartir el miedo que tengo con Adobe, me hicieron un cargo mensual, yo no ocupo la app pero olvide cancelar cuando me dieron los días gratis de prueba, hoy amanecí con un cobro muy elevado de comisión que no puedo pagar cancelar la suscripción, que va pasar mañana? Cómo elimino mi tarjeta, no deja hacerlo, no sabia que esta empresa era estafadora, y de Chile que puedo hacer? Alguien sabe cómo pedir  que te devuelvan ese dinero? Con que entidad debes verlo?

Hello I have a query regarding my student plan. I am currently on a annual paid monthly student plan. I was wondering if I cancelled my current plan would I still be able to take out a annual pre paid plan still with the student discount?

Hello,Yesterday, I made a payment through Google Play Store to upgrade to the premium features of the Lightroom mobile app. However, when I opened the app and tried to access the premium features, nothing changed, and the premium features were not activated. I repeated this several times but got the same result.After the issue persisted, I decided to cancel my subscription via Google Play Store. However, after canceling, I received an email stating that no refund would be issued.Is there any way you can assist me with this issue or provide a solution? I would also appreciate it if you could advise on how to get a quicker response from Adobe support.I would be grateful for your help. Thank you.

Hi there,   I'm just writing this post to alert other people that might be researching to get the Student Plan that provides access to all apps. Not writing this to provoke any bad feelings; just hoping that if someone googles the plan this discussion will come up so they will be aware of the fine print.    ***    Adobe advertises this as an amazing discount to students that gives them access to all the apps for just $20 a month. And that is a great deal! Until you realize what is actually going on.    In my case, I have never used Adobe. I was considering using Photoshop for some light photo editing that I wanted to experiment with. I went on to just purchase a Photoshop plan, but as I was looking they advertised that if I was a student I could try ALL the apps for just $19.99. The Photoshop was $19.99 a month VS all the apps for $19.99 a month. I thought, well hey isn't that cool. I'll probably only ever use Photoshop but it would be fun to maybe gi

I have a EDU Subscription for all Adobe Apps. When I go to account.adobe.com I can see that subscription just fine. The page correctly shows that I have access to Photoshop, Lightroom, 100GB Cloud Storage etc. When I visit adobe.com/home I see the same correct subscription.  However, Creative Cloud Desktop, the iPad Apps and the web apps like lightroom.adobe.com don't seem to recognize my subscription. I can't access any of them. I have tried to contact Adobe support twice through the chat with this issue, but they were extremely ignorant, incompetent and unhelpful. Going so far that one of the support staff tried to delete my C:\Windows\system32\drivers\etc\hosts file through remote access 😵‍💫 It is obviously some kind of issue with the subscription/license since the error occurs on multiple devices and also in the web. I would be very grateful for any tips 🙂

Hallo an alle, ich dachte, ich hätte ein monatliches Abo, aber anscheinend wurde ich auf ein Jahresabo umgestellt. Jetzt wollte ich kündigen und musste 70€ zahlen. Ich wusste nicht, dass ich ein Jahresabo habe und bitte um eine Rückerstattung. Und meine Rechnung zeigt nur für einen Monat, aber mir wurden fast 70€ berechnet. Hat jemand Erfahrung damit?Beste Grüße

How do I contact customer support?

as shown. never encountered such undecent condition with any apps in my life.

Вернуть средства за подписку так как не вижу смысла в использовании списалось только сегодня можно ли это сделать?

Alguno mas está con problemas para pagar la suscripción?? La tarjeta de crédito está ok, probé con otras también y en todos los casos informa un error con los datos del pago. Hace años estoy pagando con esa tarjeta (que sigue vigente y activa). 

He tratado de realizar el pago para un plan de adobe photoshop ya han sido mas de 5 tarjetas de 2 bancos diferentes y no funciona, el pago lo trato de realizar desde Ecuador. Ya hable con soporte tecnico y no me dna solucion dicen que la tarjeta fue rechazada que hable con el banco, no es problema del banco. No importa que tarjeta meta de que banco siempre sale Una transacción puede fallar por diversas razones. Vuelve a verificar y asegúrate de haber introducido tu información de pago correctamente. Si este problema persiste, es posible que debas utilizar un método de pago diferente o ponerte en contacto con tu banco.

Hello, I have problem with payment for subscribtion. I used 4 different debit cards, from 3 different Bank's Adobe Page says, that i can use debit card(on screen). When I enter everything it shows that is okay, after pressing "accept and subscribe" it's marking postal code and card numer red and says "The transaction may fail for various reasons. Carefully check whether the payment details have been entered correctly. If the issue persists, it may be necessary to use an alternative payment method or contact your bank.". I know people from my country that uses debit card for this purpose.  I chated on adobe chat support with few different employees, and we tried using direct link for commiting payment details, but it says error. I also tried using paypal. Adobe charges me, then when i back to Adobe Page it says "Paypal error" or "PayPal application does't work". After several minutes cash comes back to account... Using adobe chat is not efficient to me. Im tired of explainging to e

How do you get refund for using this highly subpar product? Shame on Adobe for even releasing these products when they obviously don't work for the consumers. They've lost my business for good. No way to speak to anyone. The only resource is reading other complaints about how ridiculously bad their products have become. That's a good way to advertise your success Adobe.

Hello,I have been receiving messages like, "Your subscription ends in 4 days."I have a teacher's annual plan with monthly payments, and my credit card has neither changed nor expired. I got my Adobe plan in 2018.An Adobe agent told me to contact Digital River for support, but there is no way to reach them.Now, there seem to be two ways to fix this, without Digital River:Should I cancel my plan now and get a new one directly through Adobe?Or should I wait for my plan to end and then subscribe to a new one on that day?Which option would be more cost-effective? I also wouldn't want to lose my Adobe ID.Thanks in advance for your help!

I recieved the following email: Hi Paul I could see your account is eligible for an Acrobat bundle saving pack. As you know that the regular price of an Acrobat Pro license is USD 23.99 monthly. I am excited to offer you the below promos: Acrobat pro pack Standard price Promo Price/seat/license Annual Savings 25 seats $23.99 $19.80 $1276 50 seats $23.99 $17 $4194   You might have individual users in your org, and this might be a wonderful time for consolidating them under the single umbrella account. This will not only give you saving on Acrobat licenses for the term, but also if you have any departments/new employees down the line that you wish to add Acrobat Licenses to you will have the room for them. This promo is not available on the website as its for few customers who have more usage of Acrobat Licenses, let me know if you wish to avail any of these Acrobat Pack for your team. Looking forward to your response. Regards, Thanks & Regards,

This is happening to me rn. I used the Illustrator free trial too, and now a month later they are asking me to pay for a montly subscription, good thing is that I had put a digital card and they didn´t take my money... but still... they are asking me to update my payments methods and pay for a thing that I had already cancelled. [cursing removed].  

I want to end my abdobe illustrator plan, i have two, both expire in 3 days and i want to end them. but they are asking me more than 300$ for ending my plan, what does that mean? i need an answer rn. thanks

I want to purchase the Adobe Firefly Standard and Adobe Creative Cloud Student plan. After entering my card details in the payment section, I click on the "Accept" button, but the payment is not processed. It shows a warning that the payment has not been completed and asks me to contact my bank or try another card. I’ve tried three different cards, but none of them are working. The website address starts with https://commerce.adobe.com/store/payment. Can you help me?  Note: My cards are enabled for international online shopping,no restrictions, and they have sufficient funds available.The actions I took: I corrected the billing address, I tried different credit cards and bank cards, I tried with different accounts, I tried with different browsers and devices, I tried by resetting my browser data, I contacted Adobe support, I contacted the customer representatives of the banks many times.Error:The transaction may fail for a variety of reasons. Double-check your payment informa