Questions

Momentan habe ich kein aktives Abo.Das Geld wird weiterhin abgebucht.Wie ist das möglich?

I would like to cancel my subscription without a penalty. Please advice. 

As others in this forum, I have been charged $4.99 and $19.99 monthly for products/services I never requested. I called customer service and first, they asked for the last 4 digits of my credit card to locate the charges. Once they did, they asked for the first 6 digits, which I refused to provide. This is a scam! Wonder how many customers Adobe is ripping off with unauthorized charges. I reported this to my bank as a scam and will proceed to further raise a claim. Embarrassing!  

Bonjour, j'ai pris un abonnement ADOBE il y a de cela un mois, tout fonctionnait les premières semaines. Mais après, il m'était impossible d'avoir accès aux applications, je souhaiterai un remboursement de la somme qui m'a été prélevée pour le deuxième mois.

I want to purchase your subscription but payment option is only credit card why ?

I subscribed to Firefly as part of an Adobe marketing course on Coursera. I entered my card details to activate the 3-month trial period, as explained in the course. However, I got billed for the subscription even though it was stated as free. I’m trying to cancel the plan from my account (Manage plan> Cancel your plan), but it sends me to a page that doesn't load (screenshot attached). I tried from my PC and my phone, same dead end. I’m trying to contact support, but every link sends me to a guide steps and FAQs.  

Hello Adobe Community Team, I am writing to report an incorrect charge applied to my account during a free trial subscription. I signed up for the monthly Adobe Premium services free trial and approved the Google Pay auto-pay mandate with the understanding that the amount would be charged only after the free trial period ends and cancelled the same under free trial period because I am not intrested in the service u hv been providing. However, to my surprise, an amount of ₹6200 was deducted immediately from my Google Pay account right after activating the free trial. This is incorrect and does not align with the terms of a free trial subscription. I clearly opted for a free trial, and no upfront payment should have been deducted at this stage. I request Adobe to: 1. Investigate this issue at the earliest2. Refund the incorrectly charged amount of ₹62003. Clarify why the charge was applied despite selecting a free trial plan Please let me know if any additional details are required from

Hi, I canceled my subscription but was just charged R109. Im a student that was my last money

Hi Adobe Community,My Adobe ID is incorrectly associated with Russia (RU), but I live in Azerbaijan.I do not have an active paid Adobe subscription.I followed Adobe’s official instructions for changing the country without an active subscription. During checkout I selected Azerbaijan as my Country/Region, but Adobe still blocks the transaction and says that transactions in region (RU) are restricted.Because of this, I cannot start the Behance Pro free trial or purchase Behance Pro.My actual location is Azerbaijan, and my payment method is also from Azerbaijan. I need the country associated with my Adobe ID to be changed from Russia to Azerbaijan.The standard self-service country change method does not work for my account.Could an Adobe Community Manager please help escalate this for a manual backend country/region correction?Thank you.Adobe checkout still identifies my region as RU after selecting Azerbaijan. 

A login window pops up every time I open the program. Please fix this issue, as it is incredibly annoying. 

Üyeliğimi bugün oluşturdum fakat e-postamı yazarken (gmail.com) yazmak yerine (gamil.com) yazmışım. Doğrulama kodu gidiyor göremiyorum, e postamı değiştirmek istiyorum onu da yapamıyorum, yardımcı olabilir misiniz?

Hello Adobe Support,I noticed that my Adobe subscription was automatically renewed today, and I was charged approximately 742,62 TRY from my card.I did not intend to renew my subscription and would like to cancel the renewed subscription and request a full refund of the amount charged.The subscription is currently valid until September 26, but I would like the renewal to be canceled and the full payment refunded to my original payment method.I would appreciate it if you could process the refund as soon as possible.Thank you for your assistance.Best regards,İzzet Kaan Tekin

On Aug 23, I redeemed a new one-month code the same day expecting a fresh 4,000-credit cycle. Instead, credits are still tied to an old billing anchor date and won't reset for another week, meaning I'll only get ~3 reset cycles instead of 4 over this subscription month. Looking for clarification on why new codes don't reset the credit cycle, and whether this can be corrected.So far 2 Adobe agents failed to help me every time login off. Seriously?

So I’ve been waiting for the reset of my monthly 7,000 tokens, but this morning it’s not showing my reset.  I also paid a separate for for an additional 2,000 tokens that is now showing for Sept 5th.  what gives?  There was nothing saying I went over, and there is nothing saying that if I did, it would be deducted from the future months tokens, so I need an explanation.  Is this specifically time based? as far as when my original 7000 will reset, as I didn’t sign up til late in the day?  this is a major cause for concern, as you already have my yearly fee and I have only been using the service for a month. I've attached the screen shot, and it appears to only show the reset for the extra tokens I signed up for, but not the original 7,000.

On my page when I click to try to make something it says I have no credits left but I do. I havent spent any credits this month 

Alguno mas está con problemas para pagar la suscripción?? La tarjeta de crédito está ok, probé con otras también y en todos los casos informa un error con los datos del pago. Hace años estoy pagando con esa tarjeta (que sigue vigente y activa). 

All I want is a full refund on a subscription that I did not want and you guys still proceeded to make the transaction. Can the adobe team just take a look at my account, cancel the subscription that I’m not even using and refund me my money? Please, that’s all I ask.Please contact me directly. 

I keep getting this popup alert. I have a licence and I am using it on my desktop and laptop. I have reached out to adobe a few times and they tell me too many people are logged in and simply send me the link to the devices page on my account. I then send them a screenshot of only the two devices and they tell me that I have to log out of all the adobe products on one device before using the other!!!! I have been an adobe customer since its inception and this is the biggest waste of time. I understand cracking down on unlicenced users but when you are effecting paying customers you are going to loose them. 

i have purchased the plan but no invoice and no credits i can see

I started my free trial for pro plus plan. I’m having troubles when I try to generate AI videos, I can only use Firefly. The other engines like Kling, Veo etc. are not working.

ingrese a una suscripción gratuita pero no me convencido así que lo cambie por otro plan y al no usarlo mucho lo cancele dentro de los 17 días para que hubiera una devolución. Recibí el correo de que me había dado de baja pero ahora me están cobrando