Questions

Good morning, I would like to remove my payment card information from my Adobe account. I don't have any active plans, but I would like the data to be deleted from your systems. Can you confirm the deletion? Thank you. [Typo in title edited by moderator]

Before you can change your password you need to know the present one. No help if it was changed without your knowledge. I also found I am shown as being in Dublin when I'm not even in Northern Ireland, and again I'm not able to change it.

Hi everyone,  I haf a student subscription planned to be active until the end of my studentship in June 2026. 2 months ago I was automatically cjanged to creative Cloud Pro and now it is impossible to change it into student version. I tried the support of virtual assistant and had to stay at least 1 hour and half on chat. These virtual assistants say I am obliged to subscribe for an AI assistant for Acrobat plan in addition to my current plan. My proof of studenship was already accepted and I don't know why is so difficult for Adobe support to update my plan based on the studenship proof I provided. I  lose considerable time and patience. Just now I received a mail saying that my studentship status can not be confirmed. I am really not happy about the customer support. Could someone give some advice or help? 

Hey,I'm trying to get all my accounts invoices together. However they only provide the last 3 years.If you want more the Invoice Page say, "Invoice history can only be accessed for the previous 3 years via Account. Please contact Customer Support if you wish to access invoice history prior to this time period."I've looked and don't know where to go to contact.Thank you for the assistance.

For poor creatives these prices are god awful. Also the bundles are crazy and unnecessary. There should be cheaper and better bundles with better customization and prices. Adobe have you heard of starving artist? you mind accommodating them a bit more 

hola a todos necesito su ayuda urgente no me deja editar facturación y pago no me da esa opción

Hola. Mi nombre es María Jesús Castro Santiago y me están cargando la cuota doble  los días 14 y 29 quiero anular una de ellas y si no me responden anularé las dos. Gracias. Ya tuve este problema. Ruego se solucione y me devuelvan el dinero desde mayo

I am currently subscribed to LR/LRC @ $11.99/month. I would like to upgrade to include PS @ the $19.99/month price how do I accomplish that? Do I simply choose the new plan after signing in or must I cancel my current plan the subscribe to the new plan? thanks Lou

Hi there, I'm writing from Germany. I did a free trial for the Adobe Acrobat AI assistant and didn't find enough use for it to go onto to a full subscription. When I was going to cancel, they offered a free 60 day extension. I took this, thinking perhaps I would find further use for it during this time. I tried, but found that technical issues with the tool meant it wasn't useful enough for me. I'm now nearing the end of the extension and want to cancel but I'm being told that I'll have to pay a cancellation fee to the tune of half a year's subscription.  I'm confused though, because I signed up for a 60 day extension, not a year's subscription. It seems that at the moment I have a choice of either cancelling now and paying the fee, or continuing until the end of the extension, at which point I'll start paying a monthly subscription fee (and, I assume, will still have to pay the same cancellation fee afterwards). I feel like I'm in a double-bind.  Have I u

 

Adobe are currently offering 2 months free subscription to assist people during the COVID-19 pandemic.Basically you "threaten" to cancel your account and, part way through the process it offers the two months free subscription. Personally I think this is probably a permanent offer, designed to dissuade customers from cancelling, and nothing to do with COVID-19 (which would be sad if Adobe were indeed "passing it off" as a humanitarian gesture in this time of crisis for so many people).Anyway, I did this and it worked for me as well but I was mortified to see that if I did actually go ahead and cancel I would be charged around $450 "early cancellation fee"! WTF I've been paying between $85 and $115 since Nov 2015 (I'm in Australia where prices are higher due to exchange rate, plus I subscribe to AdobeStock). I would have thought after all this time I could cancel any time I want with no penalty. What a rort!

Dear Adobe Education Team,   I hope this message finds you well. I am writing to inquire about potential educational assistance or hardship programs that might help me access Adobe Premiere Pro and After Effects for learning purposes.   I am currently a college student from a low income family, and I am deeply passionate about video editing and visual effects. My goal is to develop professional skills that will help me build a career in this field and eventually support local businesses with their video content needs.   Unfortunately, I am facing significant financial constraints. My family's income primarily covers my college tuition fees, and I have additional expenses from a laptop EMI that I needed for my studies. Despite my strong interest in learning Adobe's professional software, I cannot afford the student subscription at this time.   I understand the value of your software and respect your licensing terms. However, I wanted to reach out to see if Adobe offe

hello. i want to cancel my subscription and creative cloud tells me i can t do that before i pay another month. but the price almost doubled and don t want to do that. just to close my account. how can i do that? thank you 

I am an India-based common man. P.S. I'm not anyone working in the Hollywoods ! I'm just a common man from Kolkata India, who inspite of having very easily available "pirated softwares" chose to "buy" Adobe product for Individual Freelancing works. And Again P.S. My turnover isn't in Millions Pls ! Still I prefer to "Buy" adobe instead of getting any pirated copies. Never knew I would never actually be able to buy anything from Adobe ! Now coming to my issue. I don't have a Credit Card (As I said my turnover isn't very great, I'm just a commoner). I do have a Paypal account with which I make foreign payments / purchases. But Here in Adobe you guys don't allow Indians to use anything other than "CREDIT CARD" ! ~Looks Like Adobe don't want everyone to buy Adobe products.I've literally talked to over a dozen of Customer Care executives over the "CHAT" in Adobe site as well as "CALL" and also in Facebook Page, but to no proper use ! I'm now completely Pissed off with Adobe. My worst experi

I forgot to cancel the trial and kept being charged. I didn't use the app since the trial ends. Is it possible for me to cancel it without being charged?

My account has been suspended because I wasn't able to payNow I changed my method payement following the tutorial and I wanted to know how long it takes for Adobe to make the changes because I keep having the same message why ? 

Hey everyone,I need urgent help with my subscription. I subscribed to Adobe Creative Cloud with a student plan (using my university email) directly through Adobe, not through my university. Since I graduated, my plan has increased from £30 to £60 per month. I want to cancel the subscription, but I keep running into problems:On the “Manage Plan” page, there is no option or button to cancel. It says my subscription is “from my university.”The virtual assistant leads me to contact my university IT support. I already did this and they confirmed they did not "help" doing subscription, so they have no record of my subscription and no authority to cancel it.I tried to delete my Adobe account completely, but the “Data and Privacy” page is empty.I even contacted my bank, but they said they cannot block the transactions.Live Chat is always not available, and I have not found a working support email. At this point I am stuck. I just want to cancel my subscription, but Adobe’s support sy

Hi there, I am trying to edit my billing information, but that doesn’t work.Is there any other method to do so? Projects need to be finished. Unbelievable this is happening with an adobe service.Please if anyone can help me with the payment, so I can use the software as fast as possible!I will appreciate this.

I bought a 69.99 plan using my school email. The email is inactive but I still get a charge. I need to cancel it, but I cannot talk to a live agent. Email is <Removed by Moderator>

Bonjour,Je vous contacte car mon abonnement Adobe Photoshop a été suspendu début juillet faute de paiement.Or, sans notification préalable, mon compte a été réactivé automatiquement début août et vous avez prélevé : 26,21 E Le montant du mois de juillet, alors que je n’ai pas eu accès au service.Le montant du mois d’août (de 26,21E aussi), sans que je n’aie donné mon accord explicite pour la reprise de l’abonnement. Je précise que je n’ai pas utilisé le service durant la période facturée et que je n’ai jamais été informé de cette réactivation. En vertu de la réglementation européenne sur la protection des consommateurs et des pratiques commerciales loyales, je vous demande :Le remboursement intégral du mois de juillet. (Je veux bien laisser passer pour le mois d'aout) Je vous remercie de traiter ma demande rapidement et de me confirmer par écrit la prise en compte de cette réclamation. Cordialement,Océane MAUJEAN

無料体験の解約ができなかったので自動的に請求がきてしまいましたが、グループ版のプランを解約するにはどうしたらいいですか。

Iam already subscribed and cannot enable subscription and if I retired to resubiscrip but it keeps saying Already purchased.Error code: IS9224/6050/InaKPucyKc

My monthly due was paid, but my account was disabled. Saying there is a billing error. However, I was already billed, and I already paid.

AB05431030051CUS  I was charged twice in the amount of $29.00. On August 2025 My account was opened on my computer and I cancelled 3 days before the free trial ended. I have never used photoshop on my iPhone. Please refund my monies. Thanks Elyse Street 

Ich habe Adobe Acrobat Premium über den Samsung Store abonniert. Zahlung war erfolgreich aber im app steht das ich die kostenlose Version benutzt