Questions

When you create a subscription online and then you use the app to try to manage the subscription. You do not have a choice to go online or App Store. The app should offer a choice versus just take you to the App Store subscriptions where you cannot manage your subscription. Has anyone experienced this and know if there’s a fix. 

Adobe is in breach by not having a complaints procedure, which is a legal requirement in the UK. I shall be complaining to the FCA. Also, being unable to cancel a product on the promise of a reduced rate for X amount of time is misleading and mis-selling, as a result, I shall be starting legal proceedings under the Consumer Rights Act and Consumer Protection Regulations. It's about time terrible, exploitative companies such as yours are brought to heel. I also expect my account to be deleted and a full refund of £213.57 to the bank account you've been unlawfully draining by the end of the week. Failure to do so will result in legal action for a far bigger sum.

Hi, I cancelled my free trial a few days before it expired so I wouldn't forget and then get charged a monthly fee.. And I've just noticed I've been charged a monthly fee of $28.99could I please have a refund. thankyou.  

He realizado el pago de la suscripción y me sigue pidiendo que realice el pago. No lo ha reconocido, me urge solución por favor

Hola, necesito ayuda a cómo pedir un reembolso sobre la aplicación que no la utilicé 

I have been an Adobe customer for over 10 years now - my Creative Cloud plan regularly auto-renews year on year. I am now unable to afford my subscription and tried to cancel it. I was disgusted to find that there is an early termination fee of £332. This cannot be legal. I haven’t just taken this subscription out - I’ve been paying in for years. Please note - I will be terminating my Direct Debit and you will not receive another penny from me. I will be seeking legal advice if you decide to pursue this matter - *Edit - ok, I realise now that this is a recurring card payment. I NEED to CANCEL my Adobe account. It AUTO RENEWED at the start of the year. I will be contacting my Bank.

i would like to cancel a plan for the illustrator and the cancel option is not showing in my my account !!!!what i suppose to do !

Hi, I was under the impression I was on a free subscription until March but I may have misunderstood the terms, my debit card is negative due to a transaction on this account, I have another Creative Cloud account (I can provide the info if needed) where I´m paying around $60 or more monthly. This debit card is for my studies only and I haven't been able to use it, is it posible to get a refund? 

My 14yo son has enrolled to a annual plan with monthly payment. He was interested in one week free trail to check one of Adobe products. Unfortunately I became aware of that, when my son asked me to help cancel his subscription. As it turns out, he has missed his free trial period. How I can cancel this annual subscription since my 14yo son wasn’t aware what he was signing for? Thank you for your support. Marcin.

Hi, I had opted for a free trial on Adobe AI acrobat and cancelled it well within the free trial period. I am still charged for it.Can someone from the team please cancel all my subscriptions

Please my payment refund for 480INR rupees

Det har dragits 285 kr från mitt konto med namnet adobeöADOBE. Det ska uppenvarligen var så men jag har så jag ska betala 71 kr nånnting och inte 285, dels drågs det så jag gick minus och fått betala 160 kr extra från banken då jag gick minus på kontot, ändå såg jag mail om att ni inte kunde dra, för ett tag sedan så ville jag avsluta men fick inte då jag uppenbarligen är låst

Hello Adobe Support, I accidentally subscribed to an annual plan with monthly payments using my parents’ card. Currently, the card has a negative balance (-22$), so I am unable to pay the $89.56 early cancellation fee. I was not aware that the subscription would be annual; I intended to subscribe only for one month. Please help me cancel my subscription without any penalty and ensure that no further charges are made to my parents’ card. I would greatly appreciate your assistance as I do not want to create any financial issues for my family. Thank you in advance for your understanding and support.

Well i sure wish they would stop trying to charge my card every single day for a free trial I canceled 4 days before the trial ended. 

I have been subscribed to the adobe creative cloud for 1 year now and was recently billed to pay for it again. I immediately cancelled the subscription as people have said that if you cancel within 14 days of the payment you are refunded, but nothing has come back. please help. 

I'm trying to cancel my free Adobe Express 30-day trial, well before it expires as I've decided this isn't for me. I follow the cancellation instructions but when I get to page 2 of 4 (the one after selecting the reason for cancelling the plan) the page wheels and then comes up with an error message. No amount of refreshing, restarting the process or signing in again has resolved this. The virtual assistant hasn't responded - it either says it's not working and redirects me to this forum, or looks like it;s typing but never creates a response. Looking in this forum, users have suggested posting the issue here and an Adobe assistant will respond? I'd be grateful if that would happen please.

i find it difficult to purchase additional ai partner credits. I had purchased them on an earlier version and maybe nothings changed but I can’t locate where to buy them now.  Frustrating.  It’s probably right in front of me. 

I have previously used Adobe Creative Clouds after speaking with a representative and receiving a quote. I activated the product and used it for some time before switching PCs. Though I’m being charged on my credit card, None of my email addresses (including the one I received the quote through) are linked to my subscriptions. I’d like to cancel my account. I’ve called the hotline. When selecting the options in the automated menu to talk to a representative to help with cancellation, I’m immediately dropped from the call rather than being entered into a queue to speak with a rep.Please provide an avenue for recourse. If i’m unable to contact reps through the online portal, email, or phone prompts, I’ll work with my bank to address the situation. 

I cancelled my Adobe Pro subscription a month ago. I talked to two agents, who all said my subscription had been cancelled. However, I still didn't get the cancellation confirmation email. Also, today i got two emails that show Adobe was still trying to charge me. Luckily, my bank stopped the charge. I want the charge to end completely, delete my payment information and no more emails. 

 To the Adobe Support Team,I am writing to you regarding a recurring monthly charge of 70 ILS that I recently discovered has been billed to my account for the past two years.I HAVE BEEN TRYING to resolve this via chat several times today. Each time, the session gets disconnected or reset, and I have to start all over again.!While I recall opening an account, I was completely unaware that I was being charged for a paid subscription. More importantly, I have not utilized any of Adobe’s paid services during this entire period. Currently, the only version of Adobe installed on my computer is the free version, which does not include any premium editing features or tools.Given that I have not used the services I’ve been paying for, I would like to request the following: Immediate cancellation of this subscription to prevent further charges. A review of my account usage to verify that the services were not used. A refund for the charges made over this period, as this was a misunderstandin

Fiz o pagamento da mensalidade mas não estou podendo usar os recuados premium 

Hello,My Adobe Firefly Standard free trial ended yesterday and I was charged USD 9.99. I cancelled the plan immediately.The charge is very recent and I would like to request a refund, but I cannot connect to a live agent.Can someone guide me on how to get urgent refund support?Thank you.

I signed up for a trial, requested to be added to my companies account, and was forced to enter a credit card. My card was charged before the administrator could approve me. Now my company credit card was charged, and my company account was charged. How do I get refunded on my credit card? I’m unimpressed that there is no contact phone number or chat option available. Thanks,James

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