Questions

Hi all,I select a user and want to download their associated storage files but have no option as per article. I previously sent the file to another member of staff but the download of file has since expired and they never actioned. how can I complete? https://helpx.adobe.com/ie/enterprise/using/asset-reclamation.html

I've recently changed my account to a student afiliated one. Before that, I could use all the adobe apps perfectly with no problem, I then deleted the CC Cloud on my computer and tried to reinstall it, but this error message keeps coming up for about two weeks now! I've tried solving the problem by updating my Mac's software, uninstalling and reinstalling the CC cloud and contacting my college's TI team with no luck, to be honest.SOS!

I have joined Adobe for teams, how do i change my Adobe CC File personal to the Team (WRTA-DY13)

We have an active Adobe account, but recently discovered that invoices were being sent to an incorrect (non-existent) email address. We have now updated the email address in our account settings.Could you please resend the past invoices (2024 + 2025) to the newly updated email address, or to me directly so that we can process them accordingly? Customer 1285156957.Thank you in advance for your assistance.

跳转到了adobe然后报错了，但是没有详细的错误信息麻烦帮忙看下具体什么错 

Is there a way I can delete user storage folders from the admin portal? I have users who have left our company but still have a cloud folder and I would like to remove these.Another question (might solve my first question) will removing users from our directory in the admin portal also delete their storage folder? 

Hi,I have Adobe Pro (purchased with this acount) and can't access to the admin console! I am the purchaser and should be the admin.It shows the following message: We're sorry. You don't seem to have access to the Adobe Admin Console. If you think you should, please contact your system administrator.    

My account has XD in its plan but I can't download it, what can I do?

Was able to upload Adobe Photoshop Premium 2025, but was unalbe to open the editor

Hi, I'm exploring the option to ship the JMX console default metrics like HEAP_USED and OperationStats.WorkflowPurgeTask.SUCCESS to AWS CloudWatch for better observability. I've implemented collectd to grab the JMX metrics and was able to ship the GenericJMX mbean metrics like memory_pool but could not find the mbean configurations required for the aforementioned default AEM JMX console metrics. Is there a way to achieve this on AEM on-premise offering?

Xin chào các bạn ... Tôi đã thanh toán đầy đủ cho tài khoản CC, nhưng tài khoản của tôi vẫn giống như tài khoản miễn phí ... Tôi có thể làm gì?   Cảm ơn sự giúp đỡ của bạn!

Hi Team,  100% not technical here but someone in our company accidentally incorrectly put the email address and assigned a CC license to them. Now when we try to add the user it doesn't recognise the correct email address. (who would of thought typing 1 additional letter would cause such a commotion)  Any tips in resolving this?  We raised a support case but they gave us a unmonitored email.     

Possuo 52 licenças do Plano todos os Apps, uso o tipo de licença por usuário. Queria saber se pelo Admin Console tenho como verificar quando um usuário usou a licença pela última vez. Tem como eu verificar isso?

Hello everyone,I have one question, for Enterprise account if I save files on my cloud space (1TB), files on it are visible for all others users and Admin user?Thanks in advance for replies. Regards,Ste

We had an admin rename our primary SSO group that was assigning licenses to users.  This caused Azure to remove the group completely and deprovision everyone from the admin console. We have no admins that have been able to sign-in to the console to contact support to try to get this resolved.  Calling the phone tech support they are unable to find any accounts associated with me the primary admin of our Adobe accounts.  I gave them our VIP number, invoice number, PO number we issued, and everything I have to identify our company/me.  I'm waiting on a response from our VAR, but so far nothing from them either. Has anyone successfully contacted Adobe support in a scenario like this?  Anybody have good contact information for support?

Hi there,We recently got Adobe Enterprise Plan. A user had create a free account with her enterprise email few weeks ago. Now, I want to assign her an Acrobat Pro licence within the admin console. So I created a user with her company email adresse and assign her a licence.I downloaded and installed CC on her PC along with Acrobat, but when she connect with her email, CC do not give her choice between the "personnal" free account that she already had and her new company profile with Acrobat pro licence assing. What I did wrong? There is a way to send an invitation email to the user so CC knows that I want to onboard her?Thanks

Hi everyone, My company has just gone through a rebrand which means that we are now using a new email address domain. Is there any way for me, account admin, to update everyone's emails for them? Or does each team member have to log on and update their own email?  Thanks in advance! 

Hi in the help says go to Account and Products, and appear 3 dots, so you could change the quantity of licenses but in my Admin Consolo these points don't appear. Anybody could help me.  

Hello. There was a problem with access to the admin console. An employee of our company who was an administrator quit and did not give anyone the administrator account. How can we restore access to the admin console?

when i purchase adobe  fram maker i get my  adobe account with administarion rights that was i purchased through the one of the distributor. i try to purchase creative cloud online through my account. i want only one license .     but it shows  more license i want only one how to remove remaing .and further  go for purchasing deatils   [Moderator moved the thread to the correct forum]

Dear Adobe Team,While attempting to register our organization for the Adobe Non-Profit program, we noticed that nearly all countries are listed — except for Turkey.As a non-profit organization based in Turkey, we would like to understand why Turkey is not included in the country selection list. This omission prevents us from completing our registration.Could you please clarify the reason for this and let us know if there are any plans to include Turkey in the near future?Thank you for your attention. We look forward to your response.Kind regards,

Hi! I was part of a Teams license by my company which has been terminated, but as the person responsible for this somehow overlooked that I need the license, we have decided to create a completely new Teams license for me. In the meantime I set up a 7-day-trial with my own PayPal account, but the same work email.   The new Teams license has been created last week by me so I am the admin and I have canceled the 7-day-trial successfully, but I still get the notification in InDesign etc. that I am still in the trial period and that it expires in two days. When I look into my account I see the Adobe for Teams license though that is assigned to me, so I don't get it why I still get the notification...

I want to configure the offline activation using the Shared Device License. But I am unable to find it on the Admin Console. My user has system admin role access.Instead, I am only able to see the Self-service package and Managed package options as per the attached screenshot on the package tab. Please guide me: why can't I see the options for Named User License and Shared Device License according to the Adobe documentation: https://helpx.adobe.com/in/enterprise/using/create-sdl-packages.html and How can I configure the Shared Device License?

Today I heard from my Finance department that they accidently paid all our yearly Adobe invoices twice. Is there any way tot get the money back? Thanks in advance.

In October last year, I created an Adobe account connected to my school account at Ivy Tech. However, now I want to cancel my subscription and I cannot do so because in Settings, it keeps telling me to contact my administrator when I was never assigned one to begin with. Due to this, as previously stated, I cannot cancel my subscription, with the attatched image displaying what I see whenever I go to my Overview page. Can anyone please help me cancel my subscription or at least tell me who to contact to do so?