Questions

Boah Leute... "Wenden Sie sich an Adobe - Echte Hilfe von echten Menschen" - ist das eigentlich ein schlechter Scherz?Ich habe mir vor kurzem ein Probe-Abo von Photoshop runtergeladen und innerhalb des Testzeitraums wieder gekündigt. Von meinem Paypal Konto wurde nun trotz fristgerechter Kündigung die erste monatliche Rate abgebucht. Die Abbuchungsvereinbarung konnte ich zwar direkt in meinem Paypal-Konto kündigen, nur habe ich keine Ahnung, wie ich die erste monatliche Rate zurückbekomme und wollte mich daher an den Kundensupport wenden. Kann mir jemand sagen, wie ich den erreichen?

Currently have the Photography Plan with 20gb which I understand will no longer be available when my package expires in May.Will change to the Lightroom only plan, but cannot seem to do so now as when going to Manage Plan the only option is to cancel my existing plan?

Hope you are doing well.I am writing to request a refund for a recent charge on my account. I was charged a cancellation fee as well as a monthly subscription fee, but I was not aware that I had subscribed to this plan, nor that a cancellation would result in an additional charge.This has come as a surprise to me, and I kindly ask you to review my account and consider issuing a refund for both the cancellation fee and the subscription charge.I would appreciate your assistance in resolving this matter as soon as possible. Please let me know if you require any additional information from my side.Thank you for your time and understanding.if this is not right way to get refund please suggest me where should I contact.Sincerely,Gurdeep Singh

Hello,I noticed that I was charged twice for my Adobe Creative Cloud subscription (₩26,400). One payment was made on April 9, and another on April 10.This does not appear to be a refund and rebilling—it seems to be a duplicate charge.I would appreciate it if you could review this issue and process a refund for the duplicate payment as soon as possible.Thank you for your assistance. As you can see from the attached image, there are duplicate charges on April 9 and April 10.I would appreciate a prompt refund.

Hello there,i have forgot to change my Billing address over the past years. It just never was on my mind, since i never needed the invoice for anything. Now that I have to do my Taxes I realized my Billing address was set to a place i left over 2 Years ago. I’m not sure how much of an Issue that would be with taxing, but I have updated my address. The invoices didnt update to said address. Is it possible to get these Invoices updated?Best regards,Lizzy

Hi! I canceled my Adobe After Effects subscription in October 2023 and paid the cancellation fee. Despite this, I’ve continued to be charged monthly ever since.When I try to cancel the plan again, it tells me I have no active subscriptions; which makes sense, because I already canceled it years ago. I contacted the virtual assistant, but it also says I have no plan and doesn’t really help.I'm really frustrated at this point and don’t know what else to do. I’m being charged for a subscription that supposedly doesn’t exist. I’d appreciate any help or advice on how to resolve this and get a refund.

So one year and a month ago I began a student year subscription for 19 euros a month. It ended last month and even though I didn't even say anything, they put me on another regular year subscription for 40 euros a month. I contacted them, said that this wasn't from me… they ended up ending the subscription for me and refunding me my 40 euros. Literally a day later they took the 40 euros again, but there isn't even any ongoing subscription anymore, so therefore I can't chat to an agent. I really don't know what to do, this shouldn't happen on a regular basis (which it does it seems from the other questions). help.

my cloud all apps show here request access on  admin . 

Hi I tried the free version last month and cancelled the subscription a few days later. I received an email saying that sorry to see you go. There has been an unsuccessful attempt to charge my card. Please cancel immediately.

Hallo Community. Ich habe eine Adobe Professional 2020 Lizenz für zwei Rechner. Diese habe ich auf zwei Rechnern installiert. Nun muss ich einen der beiden Rechner neu aufsetzen.Folgendes Vorgehen wurde mir von Adobe erläutert: 1. Im Programm Adobe Professional - Hilfe - Abmelden. 2 Rechner neu aufsetzen 3 Adobe Professinal wieder anmelden.Folgendes Problem ist aufgetaucht: unter suche steht anmelden oder Initialisierung wird gesucht.Frage: Wie gehe ich vor? Kann ich davon ausgehen, dass ich nach der Neuinstallation des Rechners das Programm wieder neu installieren kann?Vielen herzlichen Dank für die Rückmeldung

Fiz a assinatura do pacote anual - pre pago- porem quando abro a gestão da minha assinatura encontro como "Não foi possível carregar os planos", dito isso gostaria de saber se é apenas um prazo pra estabelicimento de novos contratantes ou algo do tipo

Alguno de ustedes conoce cuándo recibiré mi reembolso una vez que ya he cancelado mi pedido (he de mencionar que lo hice dentro del plazo que adobe menciona, antes de cumplir 14 días)

Hallo, ich habe vor einer Weile ein Adobe CC Pro Abo bei Amazon erworben und möchte es gerne mit einem Adobe Konto verknüpfen und aktivieren. Leider bekomme ich immer die Fehlermeldung "Der Verkäufer hat uns mitgeteilt, dass das mit dieser E-Mail-Adresse verknüpfte Konto für dieses Produkt nicht geeignet ist. Um ein Konto zu erstellen, verwende bitte eine andere E-Mail-Adresse." Die Programme tauchen nicht in meinem Adobe Konto Profil und auch nicht in den Desktop Applikationen auf. Ich kann diese Programme also leider nicht nutzen. Ich habe auch schon andere Adobe Konten versucht, leider ohne Erfolg, es kam die gleiche Fehlermeldung. Was kann ich hier tun? Muss Adobe etwas in meinem Profil freischalten? Vielen Dank schon mal. Grüße.Amazon Lizenz Zuweisung: 

I tried to switch to a new pricing plan and ended up with my account blocked. No problem, I made another one. But now I've been charged on the account that I can no longer access. Has anyone else had this problem?

on fecha 29 de mayo se generó por parte de vuestro departamento de facturación una nota de crédito de 11,64 euros, por haber cambiado de plan de Adobe, hasta la fecha no me ha sido abonada. Desearía saber la forma en que me será abonada. Gracias.

Hello,My educational subscription appears to have been converted to a standard individual plan because, at some point, my status could not be verified.I completed the re-verification successfully 2 days ago [see screenshot attached], but the issue has not been resolved yet.My next payment is due in 2 days and my account is still showing the following standard price instead of the educational discounted rate [it should be £32.99/mo according to Terms and Conditions for students and teachers]:£66.49/moNext payment on Apr 10, 2026Annual plan, paid monthlyI also checked Manage Plans, but I cannot find any option to switch the plan back to the educational version.Could you please confirm whether my account has been correctly updated after the successful re-verification, and whether the educational discount will be applied to the upcoming payment?Thank you in advance.M 

So, i canceled my subscription before the 7 day trial ended, and now i have a charge of 24,19 euro on my credit card which i didnt need. I cant cancel on the website because it says that the card is not working, but they got my money. Can i please get a refund? 

I accidentally switched to the adobe creative cloud membership plan, thinking foolishly that I could change it to student pricing (due to me being a student), but I found out I could not and I was charged with the $53.41 subscription fee. I changed my plan back to my original $10.67/mo Photography plan and while doing so I remember seeing a page that said I will be refunded the $53.41 which is what I expect from situations like this. But it has been 4 days now and no sign of a refund or email saying i will receive one, despite me never having actually used the $53.41 plan at all and only having it for around 4 hours (which is how long it took to process).

I was supposed to be able to get a 7 day free trial but for some reasom my bank or google, not sure which,  won't let me sign up for trials and save my card on file. Instead i had to purchase for a month.  After about 20 minutes,  i realized reader edit doesn't do what it appeared and i cancelled it the same night. I tried getting a refund with google play store, and shouldve been able to since i cancelled within 48 hours, but I guess since i paid aand wont have the service end until the month is up, i got screwed. How do i request a refund???

So I took the adobe 7 day free trial for a college project but never used any product. Before the trial ended I tried cancelling the plan but they did not let me. I contacted customer care and asked them to cancel my plan and delete my account but he was of no use. So the only way for me to escape this trap was to remove my payment details and so I did. This was december 2024. On the month of january I received emails from them saying I need to update my payment details as they were not able to charge me. I also received sms regarding failed transactions. I knew they would do this and it was a good thing I removed my payment details. At the same time I again tried cancelling my plan or deleting my account but they did not let me. I knew they had me trapped. But why worry, I removed my payment details right? Yea thats what I thought and yes in my adobe account the details are not there and a alert dialog is visible saying to update my payment details. Until today, February 14th I receiv

O que acontece com esta falta de organização da Adobe é uma zona cada hora me intercedem meu trabalho colocam tela no meu monitor com narrativas sem nexo, mostrando novos planos e tenho que parar meu trabalho para perder tempo com besteróis. Seis contratam crianças com faixa de idade dos 20 aos 35 anos que são TI e ficam nos infernizando mandando novos planos, tenham a santa paciência todos os dias mandam besteróis e tenho que parar meu trabalho que sou pago por empresas, e isto é muito sujeira de falta de recursos humanos decente na Adobe Acrobat. Vejo muitos usuários reclamando de voces que seis não tem vergonha na cara de fica criando confusões com o público quando irão aplicar IA e nem sabem o que seja inteligência artificial do jeito moleque que nos tratam, veja meus anexos de hoje e vou cobrar na justiça cada minuto que me tiram de meus contratantes. 

Creative Cloud doesn't see my plan. When I open it in the browser, it prompts me to switch from Creative Cloud Pro to Creative Cloud Pro because it can't see or read my plan. Basically, it's glitchy.I cleared the cache, reinstalled apps, the browser, and Creative Cloud itself. I don't have ad blockers or a VPN. Nothing changed, neither the provider nor the settings. Everything works fine except for your app, and I can't open it on another device, I need it on this computer.Can anyone help? Operators just close chats or just ignore me.

I cancelled my Adobe subscription and received a cancellation email but was subsequently charged. When I tried to log back on to cancel it again I was told that I need to pay to get out of my subscription.

I paid for a monthly subscription to the Photoshop Plan. Same day and few hours later, I realized I don’t actually need this plan so I visited this page in order to cancel. Procedure I followedClick on “Manage plan” Click on “Cancel your plan” Process halts at spinning ball. It will never complete. At some stage after several retries, I got the “Something went wrong”Tried with Incognito window too, same results. Is there another way to proceed?Manage planPopup Prompt: “Cancel your plan”Spinning ball