Besvarat

무료체험 취소했는데 결제됐어요 환불부탁드려요.. 다른 계정으로 플랜이용하고 있어요.

기업용 라이센스를 이용하고 있습니다만 어도비 소프트웨어의 인스톨 가능 대수가 1개 라는 설명을 들었습니다.이에 대해 컴퓨터1, 2가 있을때 컴퓨터1에 포토샵, 프리미어, 컴퓨터2에 일러스트레이터, 라이트룸 등 서로 다른 앱을 설치하여 사용 하는것이 가능 한 지 궁금합니다.

***** 아이디로 무료체험을 신청했다가 자동결제가 오늘까지 2번이 되었는데, 사용하지 않아 취소 환불 요청합니다. 그리고 위약금을 왜 물어야 하는지. 위약금도 내지 않도록 조치 바랍니다.   *모더레이터에 의해 개인 정보가 삭제되었습니다. 

저번달 부터 사용하지 않아서 이번달 4일에 결제된 걸 보고 취소했는데 취소수수료가 나왔어요 이번달이랑 취소수수료 두개 다 환불할 수 있나요?   *모더레이터에 의해 개인 정보가 삭제 되었습니다. 

구독료 입금 날짜를 15일로 변경하고 싶습니다.어떻게 해야 하나요.

生成AIで作成したデータの確認方法について教えていただきたいと思います。

Creative cloud는 접속이 되는데, 프리미어프로를 실행하려할때마다 로그인이 풀리기를 반복합니다.지우고 다시 설치해봐도 해결이 되지 않는데 어떻게 하면 될까요

근 5년가까이 포토샵을 구독하고 있었는데 카드 결제가 꼬이면서 구독이 끊키게 됐습니다.그래서 이번에 다시 구독을 하려고 봤는데 가격이 인상 돼 있더라고요.찾아보니 신규 구독자들은 이전 패키지를 이용 할 수가 없다하라고 하는데 이전 이용자인 저도 기존 패키지를 이용 할 방법이 없을까요?

Hello,When looping over layers, what is the best way to:1. Get the "active" layer?2. Set a new layer as active?Also, is there an easy way to get the index of the app.activeDocument.activeLayer when not looping over layers? In other words, can I determine the activeLayer's index without using a loop to find it?Thanks!

If there's a workaround I'm all ears, but as far as I can see, Adobe still refuses to support downloading video with the background removed by Express in a file that supports transparent backgrounds like .MOV.  This feature has been missing for a very long time now.  The one time Adobe's AI actually works somewhat consistently and they make it useless because we can't put the file into Premiere Pro easily.  Don't get me started on why the absolute bleep this background removal feature STILL isn't available in Premiere Pro.....  but here we are. Still...

Hello,Old action scripts are failing and a new recording to simply manage the brush opacity is not recording. Has this feature been removed? I have 26.5.0 running on a brand new computer. Any help is appreciated. Unfortunately support is not a helpful option. (Windows 11 Home)

Hi Adobe Community, I need your kind assitance in writing an If and Else If Statement. Please find my situation below. I have two fields named as Vehiclecountduration and Vcd. The Vehiclecountduration is a drop down field with the options - 5 minutes, 15 minutes, 60 minutes and 1 day. This is a required field and thus, the user must choose one of the options. I would like the following to be displayed in the Vcd field.   If in the drop down list in Vehiclecountduration, 5 minutes is selected then I want 5 to be displayed in the Vcd field.   If in the drop down list in Vehiclecountduration, 15 minutes is selected then I want 15 to be displayed in the Vcd field.   If in the drop down list in Vehiclecountduration, 60 minutes is selected then I want 60 to be displayed in the Vcd field.   If in the drop down list in Vehiclecountduration, 1 day is selected then I want 600 to be displayed in the Vcd field. The Vcd field should be a number

Hi! By mistake, I uploaded some photos that I had previously uploaded Can I I delete them? Thank you in advance!

I couldn't use the advanced features of Lightroom after I paid, and the Google Store support team told me they couldn't process my refund after I paid, they needed Adobe to process the refund, and gave me your email. Email reply asked me to post here for help.  I purchased a 1 month subscription using the internal purchase feature in the Lightroom app. The subscription plan has not been recharged to my Adobe account, and I can't resume purchases now, nor can I resubscribe, and my Lightroom is completely unavailable. I checked through Adobe customer service, but I didn't find that the relevant subscription was recharged to my account.  I contacted the Google play support account again and they said that the recharge had arrived in Adobe's account and they were not entitled to a refund. “Your Google Support Inquiry: Case ID [4-3121000038960]” Please complete the refund!     

 저번달에 학생용 연단위 플랜을 구매했는데 어째서인지 오늘 더 커진 금액으로 또 결제 되었습니다.플랜을 확인해보니 월단위로 바뀌어있었습니다.저는 아직 어도비를 사용해야하므로 처음 구매한 연단위 플랜을 취소하지 않을 거고, 이번달 결제된 금액을 결제취소 해주시고 결제된 연단위 플랜으로 교체해주세요.그리고 이런류의 내용이 사전에 고지가 되지 않는 점은 고치셔야 한다고 생각합니다.

1枚目のような詳細オプションの出し方が分かりません。私のPCでは２枚目のように「基本オプション」「詳細オプション」の切り替えのボタンも出ないのでどうしたら出せるかを教えて下さい。 

Photoshop: v26.5Hardware:  Model Name: MacBook Pro  Model Identifier: MacBookPro18,1  Model Number: Z14W00108LL/A  Chip: Apple M1 Pro  Total Number of Cores: 10 (8 performance and 2 efficiency)  Memory: 32 GB  System Firmware Version: 11881.101.1  OS Loader Version: 11881.101.1 GRAPHICS:Chipset Model: Apple M1 Pro  Type: GPU  Bus: Built-In  Total Number of Cores: 16  Vendor: Apple (0x106b)  Metal Support: Metal 3 I GET THE FOLLOWING ERROR WHEN STARTING PHOTOSOP: Fail: GPU not supported Fail: Metal unavailable Fail: Insufficient VRAM: (0 MB of 1500 MB required) GPU Detected: $$$/Prefs/Performance/UnknownGPUDeviceName=Unknown GPU (UNKNOWN) Please help finding a solution  

I accidentally licensed an image on my group account that I didn't mean to. How can I reverse it? 372749468

I feel this is a V25 issue, as I don't remember it happening before, but I'm pulling my hair out trying to work this one out. Komodo R3D files, so typically I change the source settings IPP2 to Legacy, and then adjust accordingly. Now however, nothing updates visually whenever I make a change regardless of which Image Pipeline I'm  in. And the kicker, it's not across the board, some files do update, some don't. But I don't see any differences between said files.  What am I missing?  On a side note, sometimes the files will have this odd purple/blue full grain pattern when playing back, one quick fix is to just flip between the playback resolution. This is certainly a V25 issue, at least in my experience. Prior to V25 Premiere handled R3D files perfectly fine, now not so much.

I have a text box ("PKG_PRICE") sest to calculate a value  based on a dropdown menu "PKG") (value is defined by OPTIONS>Export Value).  The "PKG_PRICE" text box properly displays the value once a drop down ("PKG") selection is made.  However, I have another calculation ("TOTALS") that should show totals based on a bunch of other values calculated throughout the form including the value from the "PKG_PRICE" text box.  The problem is "Totals" doesn't calculate the value from the "PKG_PRICE" text box (based on the "PKG" dropdown selection) UNTIL another random selection is made somewhere else in the pdf.  The "Totals" field is calculated with just the simple Calculate>Value is the Sum of...  The only custom script I have is the PKG_PRICE which is defined with the script: var dropdownField = this.getField("PACKAGE");var textField = this.getField("PKGPRICE");if (dropdownField.value != "") {textField.value = dropdownField.value;} else {textField.

Hello!Does anyone know if there are plans for Indesign to be made available for the M4 iPad Pro? I see that there are many discussions over the years for Indesign on an iPad. Adobe! This is a real need. Hoping for something soon . . .     <Title renamed by MOD>

Hi, can you help me to understand why these photos have been rejected?They are all rejected as "quality issues". The last image attached is just for show.Thank you!

I've had a little trouble exporting a layer as it is as a PNG. I've tried "Export As" and "Save for Web" options. I just want the "5K" and the rectangle shapes exported. When I deselect the green background layer and "Export As," it says the document is empty. When I tried to "Export As" with the background, it gave me an unknown error. When I tried the "Save for Web" option, I can see that the "5K" graphic isn't there.Would the two transparent masks I have on the "5K" and rectangles be an issue? I used it to make the distress effect. I welcome all suggestions. I had exported the other layers by themselves, no problem. They also had transparent masks. I don't know what else I'm doing differently with this one.

I'm trying to delete a large number of images that got disconnected in rebuilding files after a disk crash.  I have one good connected original and several duplicate images from other folders.  I get this message when I check to delete from disk as well as from the catalog:  "Analysis is currently running on the selected media.  Please try again afte some time."Any thoughts on how to totally delete these images from catalog and disk?

My highlighter tool in Acrobat Pro DC stopped working! Can anyone help me? I press the highlighter icon on top of my screen, highlight my text, and then nothing happens. If I click the area that I tried to highlight this blue box/border shows up - but nothing is highlighted. First screenshot is my text as I'm highlighting it - Second screenshot is after I "highlighted" it, but nothing happenedThird screenshot is when I click on the area that I had "highlighted", this annoying blue box appears. Please help!