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I'm looking for help with deactivating photoshop CS5 on my old PC so that I can install it on my new PC.  Every time I try it tells me to connect to the interenet. Adobe agents are unable to help and have directed me here. Please help ...   

So far I know of 2 different ways to export to a PSD, but each has it's own problem:'Save Frame As / File' — flattens all layers'Save Frame As / Photoshop Layers' — saves low-resolution, also some with some glitches (at least with the 3D objects I'm using) Is there a way around this? I don't get why the first option flattens everything and exports it at a lower resolution?

Is there a section in Adobe Premiere Pro 2025 that would allow me to describe what each video clip is about before I turn it into a sequence? And for that matter, I would like to do the same for sequences as well. Thank you for your help.

Hello! I am trying to use the brushes in the brush library, but when I double click to add to the document, it doesn't do anything. I've looked up tutorials but they're all older and from when Animate had a different UI. Could someone help me with this? Thanks!

How can I render out an mp4 / H.264 with an alpha channel? I want to make an animated overlay for my twitch broadcasts and hopefully for other people but I can't even get it to be transparent.

Acrobat Pro DC ability to create digital signature field no longer showing and I've selected "This document requires signature" in the Prepare Form dialog box. Any clues? Has this been removed? I only see signature and signature block in the tools menu

Each time I try to install from Creative Cloud it gets to the 88% downloaded point, hangs, and then returns "Installation failed". Internet connection is normal. Also repeated tries always fail at the exact same percentage/Apple M1 MaxSequoia 15.5   [Topic edited by moderator for clarity.]

From a corporate standpoint, We do not want our users storing IP related documents on the web or cloud storage. This option would violate our internal ssecurity policy. We would like to lock this down in Adobe Reader DC and not give our user the option to do this.Also, we will be deplying this to a large group of users so the package will need to be editied to do this.I have already looked over the options in Admin Studio and haven't found a way to switch this off.Any thoughts?

I've moved to a new coomputer and have reinstalled Acrobat but now when I try to save any PDF as a PDF/A I get an error message.  This is true whether I use 'Save As' and select PDF/A from the pulldown options or whether I go to Save As Other and select Archivable PDF/A.  It's the same result.  I have a screenshot of the error message but didn't want to upload it unless asked.  It basically says "Could not copy file C: [complicated Acrobat path that is not the saved document]; C: [complicated appdata path that is not the intended destination]. The parameter is incorrect."Any help?  If it fixes *either* method of creating a PDF/A I'm fine with access just to one but right now I can't make any type of PDF/A.  Thanks,  

W11-64LrC 14.5.1When I put a modification on the picture, the XMP file is not générated.In the catalog preferences, the "write automaticly..." is on, and the tag is not "in pause"Previously, it worked  and I have the XMP I have .DNG files (is it a problem with that ?)Thanks 

Intento arrastrar un video desde mi biblioteca a mi timeline y no me deja, solo me deja pasar los archivos de audio pero no los de video.ya intente de todo convirtiendo los archivos y nada. los archivos son .mov y .mp4 estoy en una MacBook Pro retina 2015La única forma en la que he logrado meter videos al time Line es dandole click secundario al archivo de mi biblioteca y dandole en crear una nueva secuencia desde el clip (create a new sequence from clip) y copiando y pegando la secuencia.

Hi all,  hope there is someone out there that has experienced my dilemma and can help sort my problem out.  I'm a crafter/cardmaker and I purchase digital cliparts for my projects, mostly through Etsy and mainly PDFs/SVGs and jpegs.  I recently purchased a Wedding Couple jpeg, in which the groom was wearing a green suit.  When I went to print out on my Canon Pro-S100 printer the whole clipart printed out in a Sepia/pinkish/orangish colouring.  This is the first time that this has happened, so I contacted the seller on Etsy and she suggested making some changes in the drop down list on the Print Dialogue Box to the 'Color Management' ie. Color Handling and Printer Profile.  The changes made no difference to the colouring, they still printed the same.  A few more changes were proposed, which I carried out, but didn't solve the issue.  I have never had to make any changes to any cliparts I have previously purchased ... they have always printed

Does anyone know how to contact the customer support? I have a payment issue and the phone support for my country doesn't work, https://helpx.adobe.com/contact/phone.html , the live chat doesn't work either and I keep being redirected to this community which is not the appropriate space. Does anyone have a suggestion? Thanks

Adobe Stockのマイプロファイルにおける住所入力について、日本の住所をどのような順番で入力すればよいかご教示いただけますでしょうか。 入力欄は以下の通りです。・住所1・住所2・市区町村名・国/地域：「日本」・郵便番号：「2430301」 仮の住所として「神奈川県愛甲郡愛川町春日台1-11」の場合、「住所1」「住所2」「市区町村名」にはそれぞれどのように入力すればよいか、具体的に教えていただけますと幸いです。 よろしくお願いいたします。

Hi,I'm trying to cancel my trial subscription for Acrobat DC & I follow the link to cancel but it takes me to the login page & won't let me login. I've tried changing my password etc, but never lets me in!!

I unintentionally shared pdf file in the screenshots attached to the post below, and I’m currently unable to delete.https://community.adobe.com/t5/acrobat-discussions/strange-error-in-adobe-acrobat-during-eps-saving-see-my-clip/m-p/15545497#M522098  Dear Moderator,Please remove attachement (encircled).  

10월 10일에 애프터 이펙트를 구독하고 Creative Cloud 실행해야지 앱 설치가 된다길래 설치 후 몇변을 실행해도 Creative Cloud 초기화 중 이라는 문구가 뜨고 바로 앱이 종료되요...다른 분들 게시물 보니까 저랑 같은 상황이신분들 많으신데..돈을 냈는데 사용을 못한다는게...언제 해결되는지도 명확하게 나오지 않은것 같은데 그냥 계속 기다리라는 건가요...Creative Cloud가 실행이 안되면 애초에 신규 고객이 앱을 구독하지 못하게 막아두거나 안내라도 나가야되는거 아닌가요?? 어제 그렇게 지우고 설치하고 Ai 채팅으로 상담하고..오죽하면 챗 지피티한테 물어보고...기분 좋은 마음으로 어도비 앱을 처음 사용하는데 정말...속상합니다..빨리 해결 좀 해주세요... 

I forgot to cancel my free trial, and now it has charged me. I can’t cancel it due to a billing issue because I don’t have enough funds to pay. I’ve tried contacting an agent, but every time an agent joins, it just sends an automated message and then leaves.

Hello guys,I was using Photoshop version 26.11 (official) perfectly fine.However, after installing Photoshop Beta 27.0.1, I can no longer open any Photoshop version — neither Beta nor the official release.Even after uninstalling both versions, cleaning with Adobe Creative Cloud Cleaner Tool, and restarting my computer multiple times, the issue persists. When I click the Photoshop icon, it appears in Task Manager (Background processes tab) but no splash screen or UI ever shows up.Other Adobe apps like Illustrator (Ai) and After Effects (Ae) are working normally, so the issue seems isolated to Photoshop.Could anyone please help me fix this?Let me know if I should provide any additional logs or system information to assist the troubleshooting.System details:OS: Windows 11CPU: I7 13700KGPU: RTX 3090RAM: 64GBPhotoshop versions affected: 26.11 (Official), 27.0.1 (Beta)Thank you in advance for your help!Best regards,Adan.

Hello, This is a general knowledge question. I don't have a problem. I am just vwey curious. I have Lightroom Deektop on my iMac, Macbook Pro, iPad and iPhone. All have the latest OS. I know all my images, and their edits, are stored in the Cloud - which I love by the way, as I can see every change I make on all my devices. But - are the images and their edits also stored locally on each device? Thanks in advance.

Hello,I updated my Illustrator to the 2023 version and noticed the feature "Scale Artwork with Artboard" is now gone. Is there a way for Adobe to bring this back? I rely on this feature a lot to resize logos and graphics. Thank you!

I cancelled my prescription before trial ended and got a e-mail with confirmation but I just noticed that montly payment still had been done for two months. What do I do? Who should I container?

Ich habde den Photoshop CS5.1 Extended. Nun habe ich ihn auf meinem Computer intalliert und ich bekomme die Meldung " Die Seriennummer wurde bereits auf zwei Computern aktiviert."Ich soll die Aktivierung auf den anderen Computern löschen. Das geht allerdings nichtg weil die Computer nicht mehr existieren. Die Adobe Hotline sagte mir, dass sie die alte Aktivierung nicht löschen kann und auch sonst keine Möglichkeit hat mir zu helfen. Kann mir jemand sagen, was ich tun kann um das Programm wieder benutzen zu können?Mein Betriebssystem ist Windows 11.

Hi! The alpha and luma options do not show up in the track matte drop down in After Effects. Track matte is where it use to be in After Effects, but the options for alpha and luma are gone. What can I do to get them back?  This is what the track matte dropdown looks like now:

Photoshop stopped launching for no apparent reason. The launch window with the pelican appears. I can hear the computer running, but Photoshop does not open. It is also not listed in the Task Manager. I tried completely uninstalling Creative Cloud and Photoshop. I tried installing earlier versions. But nothing happens. Windows 11 is fully updated. Any ideas?